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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48290 Views
  • 15 replies
  • 36 likes
  • 48290 Views
  • 15 replies
  • 36 likes

Solved!! iPhone 5s Spotify freeze

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

  • Casual Listener
  • My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!
  • Petraaa
  • Casual Listener
  • 1102 Views
  • 3 replies
  • 0 likes
  • iPhone 5s Spotify freeze
  • 1102 Views
  • 3 replies
  • 0 likes

Missing Chromecast icon on Android app

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions!I have a Chromecast 2 on the same network as my phone and pc, the latest Chromecast firmware, the n...

  • Casual Listener
  • I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions! I have a Chromecast 2 on the same network as...
  • Garawa
  • Casual Listener
  • 3541 Views
  • 3 replies
  • 0 likes
  • 3541 Views
  • 3 replies
  • 0 likes

A song won't start from the beginning.

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Browser on my ChromeBook, but it won't on my phone. I...

  • Newbie
  • I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Br...
  • Bittencourt
  • Spotify Star
  • 1123 Views
  • 1 replies
  • 0 likes
  • 1123 Views
  • 1 replies
  • 0 likes

"available offline" tracks not downloading

I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enough room on my phone... I can't figure it out. Help?

  • Visitor
  • I am using my spotify premium account on my iphone 6s.  For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enoug...
  • Bittencourt
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

  • Newbie
  • I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

  • Newbie
  • Hi,   I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

  • Newbie
  • Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer.  It shows up in my local files on my desktop app, and I have sharing tu...
  • johnsta13
  • Casual Listener
  • 412 Views
  • 2 replies
  • 1 likes
  • 412 Views
  • 2 replies
  • 1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

  • Casual Listener
  • Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...
  • Yelland11
  • Newbie
  • 6172 Views
  • 15 replies
  • 0 likes
  • 6172 Views
  • 15 replies
  • 0 likes

Solved!! If I delete the Spotify app on Ipad to clear the cache will it also delete my offline playlist?

Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist will be there, but will I have to download all the songs again?...

  • Gig Goer
  • Hello,   I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist w...
  • Lolly1
  • Casual Listener
  • 8232 Views
  • 3 replies
  • 0 likes
  • 8232 Views
  • 3 replies
  • 0 likes

Solved!! Wireless speakers for spotify

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

  • Newbie
  • You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?
  • godsbestlove
  • Newbie
  • 10585 Views
  • 9 replies
  • 0 likes
  • 10585 Views
  • 9 replies
  • 0 likes

How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

  • Regular
  • I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...
  • jthoma1
  • Regular
  • 569 Views
  • 1 replies
  • 1 likes
  • 569 Views
  • 1 replies
  • 1 likes

why am i offline when i have this speed?!

 I just listened to music on 4G connection. It was no problem.

image.jpeg image.jpeg
  • Newbie
  •   I just listened to music on 4G connection. It was no problem.
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

  • Regular
  • Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...
  • arthur404
  • Regular
  • 450 Views
  • 6 replies
  • 0 likes
  • 450 Views
  • 6 replies
  • 0 likes

Help pls

Sometimes I create playlist to search on a easy way my music.The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wasnt downloaded

  • Newbie
  • Sometimes I create playlist to search on a easy way my music. The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wa...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

New version of Spotify downgraded my client

Hi, I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the other day. I upgraded and all of a sudden I got downgraded to ...

  • Casual Listener
  • Hi,   I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the ot...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Latest ipad version gives no sound output

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1Since then there's no sound out of my ipad speaker whereas they're fully fonctionnal on some other apps. Streaming to a bluetooth speak...

  • Newbie
  • I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1 Since then there's no sound out of my ipad speaker whereas they're fully fonctionn...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Album next to artist name in song list

album used to show up next to artist in song list. doesn't anymore. help in getting it back?before: http://imgur.com/zbeBwAxnow: http://imgur.com/Foo1OVE

  • Casual Listener
  • album used to show up next to artist in song list. doesn't anymore. help in getting it back? before: http://imgur.com/zbeBwAx now: http://imgur.com/Foo1OVE
  • Bittencourt
  • Spotify Star
  • 416 Views
  • 5 replies
  • 0 likes
  • 416 Views
  • 5 replies
  • 0 likes

Spotify on my iPhone works perfect on wifi but not at all on 3g/4g

Hello, I have a premium subscription, and i'm using spotify on my iphone (which is up to date). My problem is the following:- when i'm connected to a wifi network (i tried different ones), everything works fine (i can sync offline playlists, stram mu...

  • Casual Listener
  • Hello,   I  have a premium subscription, and i'm using spotify on my iphone (which is up to date).   My problem is the following: - when i'm connected to a wifi network (i tried d...
  • mqxs6
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

I can't find my facebook friends

.What can i do?I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

  • Newbie
  • . What can i do? I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.
  • Bittencourt
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes