Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232459 Views

27 replies

5 likes

  • 232459 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

114055 Views

116 replies

13 likes

Other
  • 114055 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2293 Views

0 replies

0 likes

iOS
  • 2293 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303906 Views

61 replies

16 likes

  • 303906 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129634 Views

19 replies

38 likes

  • 129634 Views
  • 19 replies
  • 38 likes

All of my saved songs have disappeared. [iPhone 6 - MacBook Pro (El Capitan)]

Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope there is a fix for this! Things that I already have tried...

Newbie

Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope t...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Music won't play

I'm using an iPhone 5s iOS 9.2.1. I installed Spotify and logged in (free user) but my music won't play. It loads my playlists in grey and the now playing bar opens but no sound and no sign of how far along the track is. When I push pause and play ag...

Regular

I'm using an iPhone 5s iOS 9.2.1. I installed Spotify and logged in (free user) but my music won't play. It loads my playlists in grey and the now playing bar opens but no sound and no sign of how fa...

Muggletong

Regular

745 Views

5 replies

0 likes

  • 745 Views
  • 5 replies
  • 0 likes

Saved songs dissapeared

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists my saved songs are also not showing up on my HP elitebook 745 laptop and i am connected ...

Casual Listener

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists   my saved songs are...

Mixmastermattie

Newbie

681 Views

5 replies

0 likes

  • 681 Views
  • 5 replies
  • 0 likes

Solved!! Spotify running no longer there in 5.0 update

Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this resolved, as other customers and in particular free user...

Newbie

Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this ...

MattSuda

Spotify Star

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

[iPad] Music playing loops back without any reason

When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuffle, but the zone is bigger, about a 100 songs. I do...

Newbie

When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuff...

MattSuda

Spotify Star

473 Views

1 replies

1 likes

  • 473 Views
  • 1 replies
  • 1 likes

Deleted songs

Spotify just randomly deleted all of my music I had savedPlease help me before I go insane

Newbie

Spotify just randomly deleted all of my music I had saved Please help me before I go insane

231 Views

0 replies

0 likes

  • 231 Views
  • 0 replies
  • 0 likes

Error 408

Hi,I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I look on my profile I see:"Your account can no longer be use...

Casual Listener

Hi, I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I ...

MesaRaven

Newbie

785 Views

5 replies

0 likes

  • 785 Views
  • 5 replies
  • 0 likes

Blocked App after trying to update

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!!Now I cant update the app or even delete it. Its blocked and I dont know what to do.

Newbie

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!! Now I cant update the app or even delete it. Its blocked and I dont know what to do.

Jordi

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Battery drain

I'm starting to experiencing an increase in battery dran from spotify.Same amount of usage that's normally around 12-15% is now 23-25%.Any one else experiencing this?

Gig Goer

I'm starting to experiencing an increase in battery dran from spotify. Same amount of usage that's normally around 12-15% is now 23-25%. Any one else experiencing this?

fass2binder

Casual Listener

3330 Views

13 replies

1 likes

  • 3330 Views
  • 13 replies
  • 1 likes

Unable to share or find spotify users

=== START OF TEMPLATE ===Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have premium subscriptionSteps to reproduce the issue:Scena...

Casual Listener

=== START OF TEMPLATE === Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have...

bucklid

Casual Listener

752 Views

3 replies

0 likes

  • 752 Views
  • 3 replies
  • 0 likes

Latest update is broken

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to music not saved on my phone and anytime I try to d...

Newbie

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

Error occurring in search

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking this button, the search is not performed.

Newbie

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking...

Nico

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

search problem

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just ordered premium and have a month free..If this is how i...

Newbie

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just orde...

Nico

Community Legend

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Constant Error Message

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when clicked on yield a "an error occuered" message wit...

Newbie

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when...

Peddiefamily

Newbie

668 Views

2 replies

0 likes

  • 668 Views
  • 2 replies
  • 0 likes

No "AVALIABLE OFFLINE"

I've been using my friends premium account, created my own playlist was able to listen to the music offline. Since swithcing to my own premium account, I've created my own playlist but I dont have a "AVALIABLE OFFLINE", all I see is "DOWNLOAD" and I ...

Newbie

I've been using my friends premium account, created my own playlist was able to listen to the music offline.   Since swithcing to my own premium account, I've created my own playlist but I don...

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Mode offline with cellular data

Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone? Thanks!

Newbie

Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone?   Thanks!

MattSuda

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Offline Songs Unplayable

Hi! So... i bought a Spotify card, and I upgraded my account to premium. But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other ones have gray arrows and other ones doesn't have any arrow at all...

Newbie

Hi!  So... i bought a Spotify card, and I upgraded my account to premium.  But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other...

MattSuda

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Won't download all my music to offline

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

Casual Listener

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

MattSuda

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Spotify NEEDS CUSTOMER SERVICE

THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.

Casual Listener

THEY NEED A DIRECT LINE TO FIX PROBLEMS! TIRED OF PAYING FOR SOMRTHING AND NOT WORK.

MattSuda

Spotify Star

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

how to stop the eskape key skipping a song?

Hi Hopefully someone can help with this... pressing the escape key skips to the next track in a play list, even when spotify is minimised and I'm working on another program (my particular problem is a drawing program where I use escape regularly to s...

Regular

Hi   Hopefully someone can help with this... pressing the escape key skips to the next track in a play list, even when spotify is minimised and I'm working on another program (my particular pr...

harrimots

Regular

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes