Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138869 Views

503 replies

108 likes

  • 138869 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97798 Views

19 replies

38 likes

  • 97798 Views
  • 19 replies
  • 38 likes

No songs/albums/artists appear offline, only playlists

I have Spotify premium as I do not have 3/4G on my phone so listening to Spotify offline is a neccesity for me. However, I can pick an individual song as it says I have none and can only choose one of my playlists. I have all of my songs saved on my ...

Newbie

I have Spotify premium as I do not have 3/4G on my phone so listening to Spotify offline is a neccesity for me. However, I can pick an individual song as it says I have none and can only choose one o...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Please help!

Will spoptify connect work on an ipod touch 5th gen running ios 5 and higher?

Newbie

Will spoptify connect work on an ipod touch 5th gen running ios 5 and higher?

jonasherdegen

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Problems with Windows PC local files on IPhone

Hi,I have desktop version of spotify premium running on a Windows 10 PC and IPhone app on my phone.I have problems to visualize on my iphone local files I have on desktop version.I try the following steps:- Load my files in Local files section on the...

Regular

Hi, I have desktop version of spotify premium running on a Windows 10 PC and IPhone app on my phone. I have problems to visualize on my iphone local files I have on desktop version. I try the foll...

gendis1979

Regular

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Music pauses shortly after starting streaming from phone to chormecast (gen 1)

So I've been having this problem consistently since Spotify relseased chromecast support. When I first start the stream from spotify on iPhone (6, iOS 9.2.1) to Chromecast (gen 1, fw 1.17.46278) it sets up and starts playing fine, but after a short w...

Newbie

So I've been having this problem consistently since Spotify relseased chromecast support. When I first start the stream from spotify on iPhone (6, iOS 9.2.1) to Chromecast (gen 1, fw 1.17.46278) it s...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Playlist - partly online and partly offline

Hi, I created a playlist on my computer and added some songs from my collection that are not on Spotify. When I use my iPad to use this playlist, I have to download the complete playlist (make it offline) to get the complete playlist, otherwise the s...

Casual Listener

Hi,   I created a playlist on my computer and added some songs from my collection that are not on Spotify. When I use my iPad to use this playlist, I have to download the complete playlist (...

srspom

Casual Listener

636 Views

4 replies

0 likes

  • 636 Views
  • 4 replies
  • 0 likes

IPod Touch

I just purchased the latest iPod touch. I thought I would be able to download and LISTEN OFFLINE, but I don't even see that option. It started out saying I was on a FREE account, but I've been paying for premium for a while. So now it says I'm on a t...

Newbie

I just purchased the latest iPod touch. I thought I would be able to download and LISTEN OFFLINE, but I don't even see that option. It started out saying I was on a FREE account, but I've been paying...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Worldwide Student Discount

I live in Kansas and attend Hutchinson Community College. When i Put this in the university bar it says it isnt valid. Is there any solution? I am trying to get the Student discount for premium

Newbie

I live in Kansas and attend Hutchinson Community College. When i Put this in the university bar it says it isnt valid. Is there any solution? I am trying to get the Student discount for premium

Bittencourt

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Kein premium auf ipod

Hallo ich habe folgendes Problemich habe auf meinen ipod Spotify gepackt. Jetzt kann ich mich aber nicht mit meinen Account anmeldenBzw ich habe kein premium laut ipod. Wie kann ich das Problem beheben. da ich ja immer fleißig zahle für premium

Newbie

Hallo ich habe folgendes Problem ich habe auf meinen ipod Spotify gepackt.   Jetzt kann ich mich aber nicht mit meinen Account anmelden Bzw ich habe kein premium laut ipod.  Wie kann ich...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Pague el servicio premium

Pague el premium y sigo teniendo el basico

Newbie

Pague el premium y sigo teniendo el basico

user-removed

Not applicable

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Spotify plays first song fine then plays without sound

OK it was working fine for a long time then suddenly it would play a song and I would close my screen and songs after that would play but without sound I've tried almost everything please help and this is on my Android phone

Newbie

OK it was working fine for a long time then suddenly it would play a song and I would close my screen and songs after that would play but without sound I've tried almost everything please help and th...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Help

I cant log in to my spotify account on my iphone, and i've tried re installing and deleting the app.It says that i've already created an account with this e-mail address.Also changing my password wont Help.Please Help

Newbie

I cant log in to my spotify account on my iphone, and i've tried re installing and deleting the app. It says that i've already created an account with this e-mail address. Also changing my password...

user-removed

Not applicable

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

How to delete album offline on iOS ?

Hello I have a problem, i can't delete Album offline on Apps Spotify on iOS 9.2 All album is same this : https://i.imgur.com/lah2MWp.jpg Any idea ? Thanks

Visitor

Hello   I have a problem, i can't delete Album offline on Apps Spotify on iOS 9.2   All album is same this : https://i.imgur.com/lah2MWp.jpg   Any idea ?   Thanks

user-removed

Not applicable

1627 Views

11 replies

0 likes

  • 1627 Views
  • 11 replies
  • 0 likes

My Starred list on PC doesnt shop up on my iphone

Hello, As I stated in the subject, my "starred" playlist on Pc doesnt sync with my iphone. A while back I noticed that I had 2 "starred" playlists and deleted one of them thinking it was a duplicate. Apparently Spotify keeps starred playlists seperat...

Newbie

Hello,   As I stated in the subject, my "starred" playlist on Pc doesnt sync with my iphone. A while back I noticed that I had 2 "starred" playlists and deleted one of them thinking it was a d...

Juan

Spotify Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

"Your music" not showing my music

Something really weird is happening to me. I've moved to Germany from Brazil and when I tried to listen to my saved music one day, it didn't have it downloaded on my device anymore, so I just let it go. When I tried in the next day, it said that I'd ...

Casual Listener

Something really weird is happening to me.   I've moved to Germany from Brazil and when I tried to listen to my saved music one day, it didn't have it downloaded on my device anymore, so I jus...

joaonoberto

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

[iOS] Playback is silenced on a streamed track after a local track has played

On both iPhone and iPad with iOS 8.1 and Spotify 1.9.0.2744, the following situation occur very consistently: 1. playback of local synced track ends 2. playback of streamed track starts silenced 3. if playback is not interrupted, the silenced track, ...

Roadie

On both iPhone and iPad with iOS 8.1 and Spotify 1.9.0.2744, the following situation occur very consistently:   1. playback of local synced track ends 2. playback of streamed track starts ...

bmilk

Newbie

1698 Views

9 replies

0 likes

iOS
  • 1698 Views
  • 9 replies
  • 0 likes

Spotify

I acsedntly clicked on Spotify 7 day free trial but it's been 8 days and it's still going will I be charged?

Newbie

I acsedntly clicked on Spotify 7 day free trial but it's been 8 days and it's still going will I be charged?

kbrooksc

Community Legend

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Spotify charging me without service

Greetings;I tried to make a new account under my college email, but I couldn't verify my institution. Today I checked my bank account and spotify has charged me for the month and when I try to log in with the institutional email, spotify gives me the...

Newbie

Greetings; I tried to make a new account under my college email, but I couldn't verify my institution. Today I checked my bank account and spotify has charged me for the month and when I try to log ...

kbrooksc

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes