Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227418 Views

53 replies

13 likes

  • 227418 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152094 Views

507 replies

108 likes

  • 152094 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106417 Views

19 replies

38 likes

  • 106417 Views
  • 19 replies
  • 38 likes

Giftcard

I brought a Giftcard, activated it but it isn't working. I have dried everything......

Newbie

I brought a Giftcard, activated it but it isn't working. I have dried everything......

MattSuda

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Spotify not working on Iphone 5

SInce ywo weeks, I am having problems with spotify free on my Iphone app. It does not play any song (shuffle mode, when on-line, from any playlist or other source) and the ad to upgrade to premium pop up.Spotify works on my Mac.

Newbie

SInce ywo weeks, I am having problems with spotify free on my Iphone app. It does not play any song (shuffle mode, when on-line, from any playlist or other source) and the ad to upgrade to premium po...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

I can't add downloaded songs on my computer to my iPhone 5s?

I'm pretty sure this has been posted before but my situation has never been resolved...I have music downloaded on my computer, that I downloaded from torrents or YouTube etc.... Not legit iTunes files or anything like that... So I created a folder fu...

Newbie

I'm pretty sure this has been posted before but my situation has never been resolved... I have music downloaded on my computer, that I downloaded from torrents or YouTube etc.... Not legit iTunes fi...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Solved!! Radio not working

I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.

Newbie

I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.

MattSuda

Spotify Star

1536 Views

9 replies

0 likes

  • 1536 Views
  • 9 replies
  • 0 likes

Activity

I cant see the new activities from my iphone but ı can see them from my computer

Newbie

I cant see the new activities from my iphone but ı can see them from my computer

250 Views

0 replies

0 likes

  • 250 Views
  • 0 replies
  • 0 likes

App iPhone 6s

The Spotify's app doesnt work on my iPhone 6 s. I'm a premium account. what should I do? is that a bug or what?

Newbie

The Spotify's app doesnt work on my iPhone 6 s. I'm a premium account. what should I do? is that a bug or what?

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Account Statistics / Information

My new iPad wants to log me into the wrong Facebook account. How do I change it to the correct Facebook account? I gave two Facebook accounts. I am a premium member.

Visitor

My new iPad wants to log me into the wrong Facebook account.  How do I change it to the correct Facebook account?  I gave two Facebook accounts.  I am a premium member.

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Chromecast & iPhone: Changing audio quality ?

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway? Thanks, P.

Regular

Is there a way to change the quality of audio on the Chromecast via the iPhone app? What is the default audio quality anyway?   Thanks,   P.

Vnox

Newbie

2920 Views

3 replies

3 likes

iOS
iphone
quality
  • 2920 Views
  • 3 replies
  • 3 likes

Downloading a playlist onto phone with local files

I have made a playlist on my computer with some songs from iTunes because spotify does not have them, and i am trying to transfer it onto my phone. All of the songs that were avalible on spotify have loaded but the ones that were a local file are gre...

Casual Listener

I have made a playlist on my computer with some songs from iTunes because spotify does not have them, and i am trying to transfer it onto my phone. All of the songs that were avalible on spotify have...

jonasherdegen

Community Legend

1022 Views

4 replies

0 likes

  • 1022 Views
  • 4 replies
  • 0 likes

Premium account

Since I updated my iPhone I cannot get my Spotify premium to work. I have reinstalled logged in and out numerous times. My playlists are all there but premium is gone and isn't even an option. I sent in a request for help but haven't heard back. I'm ...

Newbie

Since I updated my iPhone I cannot get my Spotify premium to work. I have reinstalled logged in and out numerous times. My playlists are all there but premium is gone and isn't even an option. I sent...

MattSuda

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Withings Aura

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. No matter how I tried. I tried to reset all network...

Newbie

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. ...

dewjohnson

Casual Listener

1996 Views

4 replies

0 likes

  • 1996 Views
  • 4 replies
  • 0 likes

BMW Connected Drive compatibility issue with iOS, Spotify 4.2.0, Oct 20

Spotify's recent update to 4.2.0 on Oct 20 has made compatibility with BMW connected drive very unstable over USB to my iPhone 5s. I had no issues before the update, now I cannot change the song or browse playlists. When I press next song there is a ...

Casual Listener

Spotify's recent update to 4.2.0 on Oct 20 has made compatibility with BMW connected drive very unstable over USB to my iPhone 5s.   I had no issues before the update, now I cannot change the ...

RayBan81

Casual Listener

3097 Views

5 replies

0 likes

  • 3097 Views
  • 5 replies
  • 0 likes

Tries to sync *all* of my music for offline play

Spotify version 4.2.0.1025 on my iPhone 5s (9.0.2) Randomly one day this week Spotify started trying to sync all of my music for offline play. It slammed the storage on my phone and won't stop trying to download/sync my music for offline play. When I...

Newbie

Spotify version 4.2.0.1025 on my iPhone 5s (9.0.2)   Randomly one day this week Spotify started trying to sync all of my music for offline play. It slammed the storage on my phone and won't st...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Solved!! when adding new songs why dont they go to the top

so i just got a new phone and i added my spotify and im a premium user. when i add a new song on my starred playlist it automatically goes to the bottom but on my old phone they went to the top, now i have to go through my 400 starred + songs to get ...

Newbie

so i just got a new phone and i added my spotify and im a premium user. when i add a new song on my starred playlist it automatically goes to the bottom but on my old phone they went to the top, now ...

MattSuda

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Saved Albums/Music Disappeared from iPhone

So I just updated my Spotify app in my iPhone to version 4.2.0 and it looks like all the albums I had saved are gone from my iPhone app. I checked the web player and they're still there. Not sure if this is related to the update, but seems like a bug...

Newbie

So I just updated my Spotify app in my iPhone to version 4.2.0 and it looks like all the albums I had saved are gone from my iPhone app. I checked the web player and they're still there. Not sure if ...

GabeJacobs

Casual Listener

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

BMW Connected Drive - Starred Playlist in Reverse (Oldest First) - But fine on iPhone

Okay, so I've seen the other posts and threads about the sorting issue and my Starred playlist looks fine on my phone and mac etc, but when I connect to my BMW via USB and open the Spotify app in iDrive, my Starred playlist is showing all my songs by...

Regular

Okay, so I've seen the other posts and threads about the sorting issue and my Starred playlist looks fine on my phone and mac etc, but when I connect to my BMW via USB and open the Spotify app in iDr...

poisike

Roadie

2727 Views

11 replies

0 likes

  • 2727 Views
  • 11 replies
  • 0 likes

Spotify app defect

The Spotify app on my iPhone seems to have some bugs. The icon shows up as if it was installing but can't be accessed.I have tried to reinstall without any chanceTried to delete it but it can't be deletedOnly accessing it from the information menu do...

Newbie

The Spotify app on my iPhone seems to have some bugs. The icon shows up as if it was installing but can't be accessed. I have tried to reinstall without any chance Tried to delete it but it can't b...

harleyrossi_7

Regular

799 Views

4 replies

0 likes

Defect app
  • 799 Views
  • 4 replies
  • 0 likes

Crashing when I try to sync Your Music for offline listening

Hello, On my iPhone 5, Spotify started crashing when I wanted to sync Your Music. It would do about 10-100 songs at a time, and then the app would just die. I'd have to keep re-opening it to sync. When I heard about Apple Music, I left Spotify due to...

Visitor

Hello, On my iPhone 5, Spotify started crashing when I wanted to sync Your Music. It would do about 10-100 songs at a time, and then the app would just die. I'd have to keep re-opening it to sync. Wh...

geekplaya_2

Casual Listener

1817 Views

6 replies

3 likes

  • 1817 Views
  • 6 replies
  • 3 likes

Spotify at my Iphone

Why when I try to connect to my spotify account in my iphone do not recognize the account? Do I have to create another account for my Iphone and Ipad?

Newbie

  Why when I try to connect to my spotify account in my iphone do not recognize the account?    Do I have to create another account for my Iphone and Ipad? 

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

Saved Music/Songs Not Syncing Between Devices

Brief description of the issue: The songs that I'm saving on my iPhone is not showing up on my songs page for my Mac. Basically nothing syncs on my iPhone. I have even added a friend on my Mac, and it shows that I have no friend on my iPhone.Steps to...

Newbie

Brief description of the issue: The songs that I'm saving on my iPhone is not showing up on my songs page for my Mac. Basically nothing syncs on my iPhone. I have even added a friend on my Mac, ...

646 Views

0 replies

1 likes

  • 646 Views
  • 0 replies
  • 1 likes