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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43343 Views

43 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108979 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1637 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301856 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127788 Views

19 replies

38 likes

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  • 19 replies
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New version of Spotify downgraded my client

Hi, I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the other day. I upgraded and all of a sudden I got downgraded to ...

Casual Listener

Hi,   I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the ot...

297 Views

0 replies

0 likes

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Latest ipad version gives no sound output

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1Since then there's no sound out of my ipad speaker whereas they're fully fonctionnal on some other apps. Streaming to a bluetooth speak...

Newbie

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1 Since then there's no sound out of my ipad speaker whereas they're fully fonctionn...

492 Views

0 replies

0 likes

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Album next to artist name in song list

album used to show up next to artist in song list. doesn't anymore. help in getting it back?before: http://imgur.com/zbeBwAxnow: http://imgur.com/Foo1OVE

Casual Listener

album used to show up next to artist in song list. doesn't anymore. help in getting it back? before: http://imgur.com/zbeBwAx now: http://imgur.com/Foo1OVE

Bittencourt

Spotify Star

799 Views

5 replies

0 likes

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Spotify on my iPhone works perfect on wifi but not at all on 3g/4g

Hello, I have a premium subscription, and i'm using spotify on my iphone (which is up to date). My problem is the following:- when i'm connected to a wifi network (i tried different ones), everything works fine (i can sync offline playlists, stram mu...

Casual Listener

Hello,   I  have a premium subscription, and i'm using spotify on my iphone (which is up to date).   My problem is the following: - when i'm connected to a wifi network (i tried d...

mqxs6

Casual Listener

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

I can't find my facebook friends

.What can i do?I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Newbie

. What can i do? I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Bittencourt

Spotify Star

413 Views

1 replies

0 likes

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Spotify Connect no longer working. Keeps saying "Connecting" and then fails.

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and then after a minute stops trying to connect and goes ...

Newbie

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and th...

thrawnarn

Casual Listener

868 Views

1 replies

0 likes

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  • 1 replies
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Radio station won't play: Gets "An Error Occurred" (iPhone 6, iOS 9.2.1)

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play. When I click the icon I get a black screen with "An error occurred" with an exclamation mark in a circle. Other stations play fine....

Newbie

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play.  When I click the icon I get a black screen with "An error occurred" with a...

476 Views

0 replies

0 likes

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Synchronization is not working on my iPhone 6S - 3333 songs limit ?

Hello, Synchronization is not working on my iPhone 6S.I've seen that the limit for offline songs is 3333 songs on each device. I've got ~11 Go of offline music on the phone. How can I know if I've reached the limit ? Thanks in advance for you help,Al...

Casual Listener

Hello,   Synchronization is not working on my iPhone 6S. I've seen that the limit for offline songs is 3333 songs on each device.   I've got ~11 Go of offline music on the phone. &nbs...

mistertambo

Casual Listener

466 Views

1 replies

0 likes

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Connection problems mobile network

hii can't connect to spotify with my ios app by mobile network. with wlan it works.the point is:- i reinstalled the app (twice)- i updated my phoneand it still says "spotify is offline", and this is not because i manually set it to the offline mode.o...

Newbie

hi i can't connect to spotify with my ios app by mobile network. with wlan it works. the point is: - i reinstalled the app (twice) - i updated my phone and it still says "spotify is offline", an...

640 Views

0 replies

0 likes

Connectivity
mobile network
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Playlist won't save offline on my iTouch 5th gen, that saved on my desktop app.

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offline now at the top it is saying "Waiting to download...

Newbie

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offli...

Conticelli

Newbie

602 Views

1 replies

1 likes

  • 602 Views
  • 1 replies
  • 1 likes

How do you chat with friends on the Spotify app?

So, I was wondering if you can send songs and messages to you friends on the Spotify app? I know you can do it on the computer and most of the time I have my phone on me. It would be a lot easier if I could talk to them on my phone.

Newbie

So, I was wondering if you can send songs and messages to you friends on the Spotify app? I know you can do it on the computer and most of the time I have my phone on me. It would be a lot easier if ...

bursttplaylists

Roadie

19762 Views

1 replies

2 likes

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Up next not working on Bose.

Hi gurus. The up next on my iPhone only works when the device is the iPhone. As soon as I switch it to my Bose it disappears. I also can't change the play order when playing on the Bose but can on the iPhone. I am running the latest version of all ap...

Regular

Hi gurus. The up next on my iPhone only works when the device is the iPhone. As soon as I switch it to my Bose it disappears. I also can't change the play order when playing on the Bose but can on th...

mac00l

Casual Listener

551 Views

1 replies

1 likes

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Some songs won't download and stall ALL further downloads

Hi, I have a lot of music on my 64 gb iPhone which I specifically bought for Spotify. For me, it is not unusual to add, say, 20 albums as playlists on a weekend, organized in various folder structures, and set them to download.(I have a boring desk j...

Visitor

Hi,   I have a lot of music on my 64 gb iPhone which I specifically bought for Spotify.   For me, it is not unusual to add, say, 20 albums as playlists on a weekend, organized in variou...

user-removed

Not applicable

1215 Views

3 replies

0 likes

download stalls
iphone
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reset Discover Weekly list

So I got a wild hair and listened to a Santana-Black Magic Woman on repeat one day. Now 2 weeks in a row, my Discover Weekly is filled with a lot of Hispanic Music (yo no hablo español) ... is there a way for Spotify to unlearn that? Muchas Gracias!

Casual Listener

So I got a wild hair and listened to a Santana-Black Magic Woman on repeat one day. Now 2 weeks in a row, my Discover Weekly is filled with a lot of Hispanic Music (yo no hablo español) ......

tongii

Casual Listener

506 Views

2 replies

0 likes

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Subscription issues

Can't access Spotify as message says there was a problem with my last payment and to renew my subscription online. My last subscription was taken from my bank account (Jan 2016), my next one is due on 8th Feb - I have auto subscription- what is the p...

Casual Listener

Can't access Spotify as message says there was a problem with my last payment and to renew my subscription online. My last subscription was taken from my bank account (Jan 2016), my next one is due o...

Caro31

Casual Listener

439 Views

1 replies

0 likes

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  • 1 replies
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Music stops after 1 min

Hey,I have been using the Spotify iPhone app for a while now and since the last update (21 January 2016) my music stops to play after 1 minute and my playlists are 'missing'. How do I get Spotify back to work?

Newbie

Hey, I have been using the Spotify iPhone app for a while now and since the last update (21 January 2016) my music stops to play after 1 minute and my playlists are 'missing'. How do I get Spotify b...

Steph_B

Roadie

549 Views

1 replies

0 likes

Music stops irradically.
playlists gone
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Solved!! [Solved] Can't login via Faceook

I can not login via Facebook. It just tries to connect. Tried on both 3G and WiFi. And I can not set a password for my account either. **bleep** your service. Really!

Casual Listener

I can not login via Facebook. It just tries to connect. Tried on both 3G and WiFi. And I can not set a password for my account either. **bleep** your service. Really!

Bittencourt

Spotify Star

985 Views

5 replies

0 likes

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Issue with Siri

I'm using Spotify on iPhone 4S (Verizon), iOS 6.0.1 and having issues with Siri while driving. When I press and hold home button on my iPhone to launch Siri then it launches (looks like phone call from car perspective) as usual but after 2 seconds "p...

Newbie

I'm using Spotify on iPhone 4S (Verizon), iOS 6.0.1 and having issues with Siri while driving.   When I press and hold home button on my iPhone to launch Siri then it launches (looks like ph...

kitten7452

Newbie

3824 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Downloads music when none is selected to

I have an iPhone 4s running iOS 9.2.1 (latest) and Spotify 4.7.0.985 (also latest).I don't have any music picked to download for offline play, but yet it still downloads it. Logging in and out don't help, removing the app doesn't help, restarting doe...

Casual Listener

I have an iPhone 4s running iOS 9.2.1 (latest) and Spotify 4.7.0.985 (also latest). I don't have any music picked to download for offline play, but yet it still downloads it. Logging in and out don'...

bursttplaylists

Roadie

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes