Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235735 Views

56 replies

13 likes

  • 235735 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158184 Views

507 replies

108 likes

  • 158184 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108143 Views

19 replies

38 likes

  • 108143 Views
  • 19 replies
  • 38 likes

Spotify switches local files to piano versions after sync

I am using an iPhone 6S with iOS 9.0.1 I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover versions when syncing to my phone. For example: Taylor Swift - ...

Newbie

I am using an iPhone 6S with iOS 9.0.1   I'm trying to download some of my local files to my phone offline, but Spotify automatically switches some of my local files to piano/karaoke/cover ver...

amrey

Newbie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

I've upgraded my phone and Spotify won't open on my new phone- any ideas?

I've just upgraded my phone and downloaded Spotify, however when I try and log into my account it says I already have an account and won't open. I have no idea what to do, can anyone help?

Casual Listener

I've just upgraded my phone and downloaded Spotify, however when I try and log into my account it says I already have an account and won't open. I have no idea what to do, can anyone help?

Hayleymchayley

Casual Listener

726 Views

2 replies

0 likes

  • 726 Views
  • 2 replies
  • 0 likes

Assinei o Spotify pela Apple Store. As cobranças no meu cartão vêm em dólar. Como altero para reais?

Assinei o Spotify Premium pela Apple Store e as cobranças em meu cartão de crédito vêm em dólares. Gostaria de saber como faço para alterar isso para que as cobranças venham em reais.

Newbie

Assinei o Spotify Premium pela Apple Store e as cobranças em meu cartão de crédito vêm em dólares. Gostaria de saber como faço para alterar isso para que as cobranças venham em reais.

Fernansaraiva

Newbie

482 Views

3 replies

1 likes

  • 482 Views
  • 3 replies
  • 1 likes

Solved!! When Spotify will be compatible with Siri?

Apple released the API to do it but Spotify not update the app yet to add this feature.

Newbie

Apple released the API to do it but Spotify not update the app yet to add this feature. 😕

MattSuda

Spotify Star

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Spotify premium not working

Same old story that's been going on for years with Spotify, according to google. Paid for Spotify premium with my credit card, and my account still says Free 24 hours later. None of the troubleshooting worked; none of the people I emailed were helpfu...

Newbie

Same old story that's been going on for years with Spotify, according to google. Paid for Spotify premium with my credit card, and my account still says Free 24 hours later. None of the troubleshooti...

Pete

Roadie

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Offline on T-Mobile

When ever I am on celular network, my Spotify app says I am offline and I can't browse or do anything in the app. Offline Mode is turned off. I have an iPhone 6s with t-Mobile. It works fine on my iPhone 5s on ATT. Any help would be great.

Casual Listener

When ever I am on celular network, my Spotify app says I am offline and I can't browse or do anything in the app. Offline Mode is turned off. I have an iPhone 6s with t-Mobile. It works fine on my iP...

MattSuda

Spotify Star

2460 Views

3 replies

0 likes

  • 2460 Views
  • 3 replies
  • 0 likes

Why did my playlist split into 4 versions?

Hello,I went to play my Playlist and noticed that it had been split into 4 different playlists. Does anyone know why this happened? Is there a limit to the amount of songs into a playlist?

Newbie

Hello, I went to play my Playlist and noticed that it had been split into 4 different playlists.  Does anyone know why this happened?  Is there a limit to the amount of songs into a playli...

jean3601

Community Legend

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

My Starred tracks have gone! How can I get them back?

Went on the Spotify app and my Starred tracks have gone. I do have a seperate Starred playlist with about 2200 songs on, but that's an old one. Please could someone help? Thanks.

Newbie

Went on the Spotify app and my Starred tracks have gone. I do have a seperate Starred playlist with about 2200 songs on, but that's an old one. Please could someone help? Thanks.

MattSuda

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

30 DAYS OFFLINE PERIOD EXPIRED

Hi everybody!Can i get back offline again after the 30 days period has expired? And how can i do it?Thank you!

Casual Listener

Hi everybody! Can i get back offline again after the 30 days period has expired? And how can i do it? Thank you!

MattSuda

Spotify Star

1257 Views

1 replies

0 likes

  • 1257 Views
  • 1 replies
  • 0 likes

Playlist - Following - My Music - It has all gone wrong

I received my new iPhone 4 days ago and installed Spotify. I am not sure what has happened but it is horrible. It really seems like spotify just dont give a crap about their users anymore. I have been with spotify for years and this iphone version is...

Casual Listener

  I received my new iPhone 4 days ago and installed Spotify. I am not sure what has happened but it is horrible. It really seems like spotify just dont give a crap about their users anymore. &...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not logging in

Hi all, I'm having trouble connecting to Spotify both on my iPad and from my computer (Linux). I know for a fact that this ain't a problem with firewall, since my GF has her Spotify working from her iPad, but whenever I try login in I get a message s...

Casual Listener

Hi all,   I'm having trouble connecting to Spotify both on my iPad and from my computer (Linux). I know for a fact that this ain't a problem with firewall, since my GF has her Spotify working ...

osornios

Spotify Star

994 Views

5 replies

0 likes

  • 994 Views
  • 5 replies
  • 0 likes

App skips to next track before end

Hi all. I've just updated my iphone 6 to the latest os and now the spotify app to the latest v, and it now doesnt play tracks to the end. Its so annoying!I've reinstalled the app and have gapless playback turned off but the issue persists. It seems r...

Newbie

Hi all.   I've just updated my iphone 6 to the latest os and now the spotify app to the latest v, and it now doesnt play tracks to the end. Its so annoying! I've reinstalled the app and have ...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Synced music dissapearing from ipod touch

This isn't the first time I've lost music (there just being nothing in my saved songs) but it's the first time that deleting the app didn't replace it. I spent the last two days resyncing my near 2000 songs (yes that's how long it took) and immediate...

Casual Listener

This isn't the first time I've lost music (there just being nothing in my saved songs) but it's the first time that deleting the app didn't replace it. I spent the last two days resyncing my near 200...

startissue

Casual Listener

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Can't sync Local files to iPhone - "waiting to download"

Hi! I've been having this issue for about a month now and it's so frustrating. I have a premium account and iPhone 5c. Over 1 gb of free space. I've tried everything that has been posted before, editing the files name, uninstalling the app in both, m...

Casual Listener

Hi! I've been having this issue for about a month now and it's so frustrating.  I have a premium account and iPhone 5c. Over 1 gb of free space. I've tried everything that has been posted befor...

SipSip

Newbie

56629 Views

46 replies

3 likes

  • 56629 Views
  • 46 replies
  • 3 likes

Solved!! Why can't we drag to seek from the iPhone lock screen?

What I mean is why can't we drag the indicator showing where we are in the song from the lock screen, like we can for Apple's Music app? Is this Apple's policy? Spotify not considering it a priority? Something I have to fix on my end? Thanks for any ...

Newbie

What I mean is why can't we drag the indicator showing where we are in the song from the lock screen, like we can for Apple's Music app? Is this Apple's policy? Spotify not considering it a priority?...

skyler17

Newbie

1705 Views

2 replies

0 likes

  • 1705 Views
  • 2 replies
  • 0 likes

premium

I have the most recent update on spotify and I just upgraded it and downloaded the primium and it said it was all good except for the facr when i checked my account it took the money but i dont have premium. I tried deleting the app and signing in ag...

Newbie

I have the most recent update on spotify and I just upgraded it and downloaded the primium and it said it was all good except for the facr when i checked my account it took the money but i dont have ...

562 Views

0 replies

1 likes

premium doesnt work
  • 562 Views
  • 0 replies
  • 1 likes

Spotify Not Playing Songs From Albums In Order

So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this problem?

Casual Listener

So just as the title says, lately I've been experiencing issues with playback when trying to play through entire albums. It's as if shuffle is on or something but it's not. Anyone else get this probl...

spotifyuser1233

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

Spotify for iOS V 4.0

The last couple of updates haven't shown the release notes, so it's more trial and error now. I have discovered two new "features" which are partly buggy: In Albums and Artits (Your Music) there is a A-Z scale on the right hand side of the screen (to...

Visitor

The last couple of updates haven't shown the release notes, so it's more trial and error now.   I have discovered two new "features" which are partly buggy: In Albums and Artits (Your Music) t...

458 Views

0 replies

0 likes

  • 458 Views
  • 0 replies
  • 0 likes

Does playlist time calculated by Spotify account crossfade? Does crossfade work on mobile playback?

Hi folks, I create very time specific playlists on my Mac, and then play them during group meetings on my Iphone. The playback time says 1hr 14mins on the Mac view, is that after the crossfade time is discounted or just the original track time total?...

Regular

Hi folks,  I create very time specific playlists on my Mac, and then play them during group meetings on my Iphone. The playback time says 1hr 14mins on the Mac view, is that after the crossfade...

Kally90

Newbie

1966 Views

3 replies

0 likes

  • 1966 Views
  • 3 replies
  • 0 likes

SPOTIFY NOT WORKING OFFLINE

my spotify has not been working Offline for about 2 weeks now. I've deleted the app everyday and reinstalled it to see if that is the problem, but that does not work.trying to reach someone from spotify is none-existent, and for someone that has been...

Newbie

my spotify has not been working Offline for about 2 weeks now. I've deleted the app everyday and reinstalled it to see if that is the problem, but that does not work. trying to reach someone fr...

jean3601

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes