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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37318 Views

41 replies

10 likes

  • 37318 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102947 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299267 Views

61 replies

16 likes

  • 299267 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126050 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

Newbie

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...

Bittencourt

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
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moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Newbie

Hi,   I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Bittencourt

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
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local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

Newbie

Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer.  It shows up in my local files on my desktop app, and I have sharing tu...

johnsta13

Casual Listener

701 Views

2 replies

1 likes

  • 701 Views
  • 2 replies
  • 1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

Casual Listener

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...

Yelland11

Newbie

7640 Views

15 replies

0 likes

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  • 15 replies
  • 0 likes

Solved!! If I delete the Spotify app on Ipad to clear the cache will it also delete my offline playlist?

Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist will be there, but will I have to download all the songs again?...

Gig Goer

Hello,   I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist w...

Lolly1

Casual Listener

8677 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Wireless speakers for spotify

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

Newbie

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

godsbestlove

Newbie

12273 Views

9 replies

0 likes

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How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

Regular

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...

jthoma1

Regular

839 Views

1 replies

1 likes

  • 839 Views
  • 1 replies
  • 1 likes

why am i offline when i have this speed?!

 I just listened to music on 4G connection. It was no problem.

Newbie

  I just listened to music on 4G connection. It was no problem.

Bittencourt

Spotify Star

332 Views

1 replies

0 likes

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  • 1 replies
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Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

Regular

Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...

arthur404

Regular

931 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Help pls

Sometimes I create playlist to search on a easy way my music.The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wasnt downloaded

Newbie

Sometimes I create playlist to search on a easy way my music. The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wa...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
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New version of Spotify downgraded my client

Hi, I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the other day. I upgraded and all of a sudden I got downgraded to ...

Casual Listener

Hi,   I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the ot...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Latest ipad version gives no sound output

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1Since then there's no sound out of my ipad speaker whereas they're fully fonctionnal on some other apps. Streaming to a bluetooth speak...

Newbie

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1 Since then there's no sound out of my ipad speaker whereas they're fully fonctionn...

483 Views

0 replies

0 likes

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Album next to artist name in song list

album used to show up next to artist in song list. doesn't anymore. help in getting it back?before: http://imgur.com/zbeBwAxnow: http://imgur.com/Foo1OVE

Casual Listener

album used to show up next to artist in song list. doesn't anymore. help in getting it back? before: http://imgur.com/zbeBwAx now: http://imgur.com/Foo1OVE

Bittencourt

Spotify Star

781 Views

5 replies

0 likes

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  • 5 replies
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Spotify on my iPhone works perfect on wifi but not at all on 3g/4g

Hello, I have a premium subscription, and i'm using spotify on my iphone (which is up to date). My problem is the following:- when i'm connected to a wifi network (i tried different ones), everything works fine (i can sync offline playlists, stram mu...

Casual Listener

Hello,   I  have a premium subscription, and i'm using spotify on my iphone (which is up to date).   My problem is the following: - when i'm connected to a wifi network (i tried d...

mqxs6

Casual Listener

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

I can't find my facebook friends

.What can i do?I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Newbie

. What can i do? I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Bittencourt

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Spotify Connect no longer working. Keeps saying "Connecting" and then fails.

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and then after a minute stops trying to connect and goes ...

Newbie

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and th...

thrawnarn

Casual Listener

862 Views

1 replies

0 likes

  • 862 Views
  • 1 replies
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Radio station won't play: Gets "An Error Occurred" (iPhone 6, iOS 9.2.1)

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play. When I click the icon I get a black screen with "An error occurred" with an exclamation mark in a circle. Other stations play fine....

Newbie

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play.  When I click the icon I get a black screen with "An error occurred" with a...

476 Views

0 replies

0 likes

  • 476 Views
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Synchronization is not working on my iPhone 6S - 3333 songs limit ?

Hello, Synchronization is not working on my iPhone 6S.I've seen that the limit for offline songs is 3333 songs on each device. I've got ~11 Go of offline music on the phone. How can I know if I've reached the limit ? Thanks in advance for you help,Al...

Casual Listener

Hello,   Synchronization is not working on my iPhone 6S. I've seen that the limit for offline songs is 3333 songs on each device.   I've got ~11 Go of offline music on the phone. &nbs...

mistertambo

Casual Listener

460 Views

1 replies

0 likes

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  • 1 replies
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Connection problems mobile network

hii can't connect to spotify with my ios app by mobile network. with wlan it works.the point is:- i reinstalled the app (twice)- i updated my phoneand it still says "spotify is offline", and this is not because i manually set it to the offline mode.o...

Newbie

hi i can't connect to spotify with my ios app by mobile network. with wlan it works. the point is: - i reinstalled the app (twice) - i updated my phone and it still says "spotify is offline", an...

635 Views

0 replies

0 likes

Connectivity
mobile network
  • 635 Views
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  • 0 likes