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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30763 Views

40 replies

9 likes

  • 30763 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95486 Views

115 replies

12 likes

Other
  • 95486 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293906 Views

60 replies

15 likes

  • 293906 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123830 Views

19 replies

38 likes

  • 123830 Views
  • 19 replies
  • 38 likes

I can't find my facebook friends

.What can i do?I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Newbie

. What can i do? I have an iphone 6 and my facebook account connect normally, but I can not find my friends, does not appear anyone in my search option.

Bittencourt

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Spotify Connect no longer working. Keeps saying "Connecting" and then fails.

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and then after a minute stops trying to connect and goes ...

Newbie

I've had my HEOS 7 for about a month now. It worked great with Spotify, had no problems at all until this week. Now whenever I try to use Spotify Connect to the HEOS 7, it says "Connecting..." and th...

thrawnarn

Casual Listener

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Radio station won't play: Gets "An Error Occurred" (iPhone 6, iOS 9.2.1)

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play. When I click the icon I get a black screen with "An error occurred" with an exclamation mark in a circle. Other stations play fine....

Newbie

I don' t know exactly when this started but it's been at least a couple weeks that my Trance radio station won't play.  When I click the icon I get a black screen with "An error occurred" with a...

464 Views

0 replies

0 likes

  • 464 Views
  • 0 replies
  • 0 likes

Synchronization is not working on my iPhone 6S - 3333 songs limit ?

Hello, Synchronization is not working on my iPhone 6S.I've seen that the limit for offline songs is 3333 songs on each device. I've got ~11 Go of offline music on the phone. How can I know if I've reached the limit ? Thanks in advance for you help,Al...

Casual Listener

Hello,   Synchronization is not working on my iPhone 6S. I've seen that the limit for offline songs is 3333 songs on each device.   I've got ~11 Go of offline music on the phone. &nbs...

mistertambo

Casual Listener

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Connection problems mobile network

hii can't connect to spotify with my ios app by mobile network. with wlan it works.the point is:- i reinstalled the app (twice)- i updated my phoneand it still says "spotify is offline", and this is not because i manually set it to the offline mode.o...

Newbie

hi i can't connect to spotify with my ios app by mobile network. with wlan it works. the point is: - i reinstalled the app (twice) - i updated my phone and it still says "spotify is offline", an...

617 Views

0 replies

0 likes

Connectivity
mobile network
  • 617 Views
  • 0 replies
  • 0 likes

Playlist won't save offline on my iTouch 5th gen, that saved on my desktop app.

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offline now at the top it is saying "Waiting to download...

Newbie

I have a playlist that has about 480 songs, all of which were able to save offline on spotify for my desktop. On my iPod Touch only a handful are saved offline. Also when I try to save anything offli...

Conticelli

Newbie

573 Views

1 replies

1 likes

  • 573 Views
  • 1 replies
  • 1 likes

How do you chat with friends on the Spotify app?

So, I was wondering if you can send songs and messages to you friends on the Spotify app? I know you can do it on the computer and most of the time I have my phone on me. It would be a lot easier if I could talk to them on my phone.

Newbie

So, I was wondering if you can send songs and messages to you friends on the Spotify app? I know you can do it on the computer and most of the time I have my phone on me. It would be a lot easier if ...

bursttplaylists

Roadie

19704 Views

1 replies

2 likes

  • 19704 Views
  • 1 replies
  • 2 likes

Up next not working on Bose.

Hi gurus. The up next on my iPhone only works when the device is the iPhone. As soon as I switch it to my Bose it disappears. I also can't change the play order when playing on the Bose but can on the iPhone. I am running the latest version of all ap...

Regular

Hi gurus. The up next on my iPhone only works when the device is the iPhone. As soon as I switch it to my Bose it disappears. I also can't change the play order when playing on the Bose but can on th...

mac00l

Casual Listener

512 Views

1 replies

1 likes

  • 512 Views
  • 1 replies
  • 1 likes

Some songs won't download and stall ALL further downloads

Hi, I have a lot of music on my 64 gb iPhone which I specifically bought for Spotify. For me, it is not unusual to add, say, 20 albums as playlists on a weekend, organized in various folder structures, and set them to download.(I have a boring desk j...

Visitor

Hi,   I have a lot of music on my 64 gb iPhone which I specifically bought for Spotify.   For me, it is not unusual to add, say, 20 albums as playlists on a weekend, organized in variou...

user-removed

Not applicable

1161 Views

3 replies

0 likes

download stalls
iphone
  • 1161 Views
  • 3 replies
  • 0 likes

reset Discover Weekly list

So I got a wild hair and listened to a Santana-Black Magic Woman on repeat one day. Now 2 weeks in a row, my Discover Weekly is filled with a lot of Hispanic Music (yo no hablo español) ... is there a way for Spotify to unlearn that? Muchas Gracias!

Casual Listener

So I got a wild hair and listened to a Santana-Black Magic Woman on repeat one day. Now 2 weeks in a row, my Discover Weekly is filled with a lot of Hispanic Music (yo no hablo español) ......

tongii

Casual Listener

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Subscription issues

Can't access Spotify as message says there was a problem with my last payment and to renew my subscription online. My last subscription was taken from my bank account (Jan 2016), my next one is due on 8th Feb - I have auto subscription- what is the p...

Casual Listener

Can't access Spotify as message says there was a problem with my last payment and to renew my subscription online. My last subscription was taken from my bank account (Jan 2016), my next one is due o...

Caro31

Casual Listener

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Music stops after 1 min

Hey,I have been using the Spotify iPhone app for a while now and since the last update (21 January 2016) my music stops to play after 1 minute and my playlists are 'missing'. How do I get Spotify back to work?

Newbie

Hey, I have been using the Spotify iPhone app for a while now and since the last update (21 January 2016) my music stops to play after 1 minute and my playlists are 'missing'. How do I get Spotify b...

Steph_B

Roadie

526 Views

1 replies

0 likes

Music stops irradically.
playlists gone
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! [Solved] Can't login via Faceook

I can not login via Facebook. It just tries to connect. Tried on both 3G and WiFi. And I can not set a password for my account either. **bleep** your service. Really!

Casual Listener

I can not login via Facebook. It just tries to connect. Tried on both 3G and WiFi. And I can not set a password for my account either. **bleep** your service. Really!

Bittencourt

Spotify Star

950 Views

5 replies

0 likes

  • 950 Views
  • 5 replies
  • 0 likes

Issue with Siri

I'm using Spotify on iPhone 4S (Verizon), iOS 6.0.1 and having issues with Siri while driving. When I press and hold home button on my iPhone to launch Siri then it launches (looks like phone call from car perspective) as usual but after 2 seconds "p...

Newbie

I'm using Spotify on iPhone 4S (Verizon), iOS 6.0.1 and having issues with Siri while driving.   When I press and hold home button on my iPhone to launch Siri then it launches (looks like ph...

kitten7452

Newbie

3719 Views

8 replies

1 likes

  • 3719 Views
  • 8 replies
  • 1 likes

Downloads music when none is selected to

I have an iPhone 4s running iOS 9.2.1 (latest) and Spotify 4.7.0.985 (also latest).I don't have any music picked to download for offline play, but yet it still downloads it. Logging in and out don't help, removing the app doesn't help, restarting doe...

Casual Listener

I have an iPhone 4s running iOS 9.2.1 (latest) and Spotify 4.7.0.985 (also latest). I don't have any music picked to download for offline play, but yet it still downloads it. Logging in and out don'...

bursttplaylists

Roadie

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

iPod touch 4th generation help

Hello everyone,I'm new to Spotify, and would like help figuring out how to put music onto my iPod touch 4th generation. I searched for the Spotify app on the app store, but the error message tells me that the app requires iOS 7 or later, which my iPo...

Casual Listener

Hello everyone, I'm new to Spotify, and would like help figuring out how to put music onto my iPod touch 4th generation. I searched for the Spotify app on the app store, but the error message tells ...

ItsTheFazz

Casual Listener

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Solved!! Apple Watch support

I would like for u guys to add a Apple Watch app so I could use it in my watch

Newbie

I would like for u guys to add a Apple Watch app so I could use it in my watch

MattSuda

Spotify Star

830 Views

1 replies

1 likes

  • 830 Views
  • 1 replies
  • 1 likes

Error 404 on iPhone after upgrading to family plan

Just upgraded to the family package and sent an invite to my fiancé and she can't log in.This is a problem we've had for two day's now.Any ideas of what's going on?

Visitor

Just upgraded to the family package and sent an invite to my fiancé and she can't log in.This is a problem we've had for two day's now.Any ideas of what's going on?

Bittencourt

Spotify Star

617 Views

3 replies

0 likes

  • 617 Views
  • 3 replies
  • 0 likes

How to have Spotify repeat forever on offline mode?

Currently using spotify in offline mode for a certain playlist of about 60 songs. I have the playlist on random and repeat all. However, after a day, the playlist stops playing, spotify closes and i'm on the home screen of the ipad when I check to se...

Newbie

Currently using spotify in offline mode for a certain playlist of about 60 songs. I have the playlist on random and repeat all. However, after a day, the playlist stops playing, spotify closes and i'...

gossler

Newbie

3933 Views

2 replies

0 likes

  • 3933 Views
  • 2 replies
  • 0 likes