Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

140424 Views

503 replies

108 likes

  • 140424 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98388 Views

19 replies

38 likes

  • 98388 Views
  • 19 replies
  • 38 likes

Funktion "vor kurzem gehört" defekt

Seit dem letzten (oder vorletzten) Update der spotify-App werden unter der Kategorie "vor kurzem gehört" (direkt unter "Deine Musik") nicht mehr angezeigt.bin ich der einzige mit dem Problem?@Spotify-Team: Andernfalls bitte den Fehler beheben

Casual Listener

Seit dem letzten (oder vorletzten) Update der spotify-App werden unter der Kategorie "vor kurzem gehört" (direkt unter "Deine Musik") nicht mehr angezeigt. bin ich der einzige mit dem Problem? @Spo...

user-removed

Not applicable

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Spotify doesnt play in my car when connected to the USB Iphone4s

I have a Iphone 4s. and updated to the new iOs 5.1. Now when i plug in my iphone to my car (2010 Scion Xb) it has two ports. 1 for AUX and USB "for ipod" before this use to work fine. i plug it in into my usb to listen to the music, and etc. and when...

Visitor

I have a Iphone 4s. and updated to the new iOs 5.1. Now when i plug in my iphone to my car (2010 Scion Xb) it has two ports. 1 for AUX and USB "for ipod" before this use to work fine. i plug it in in...

badphishska

Newbie

1262 Views

1 replies

1 likes

  • 1262 Views
  • 1 replies
  • 1 likes

Cat listen to any Music :(

Ok I opened Spotify like I do everyday, note this just started today, and I scroll down my playlist, tap on a song and it crashes. Relaunch it, does the same thing for any song I choose. I redownload it, didn't fix it. Please help is the a update com...

Newbie

Ok I opened Spotify like I do everyday, note this just started today, and I scroll down my playlist, tap on a song and it crashes. Relaunch it, does the same thing for any song I choose. I redownload...

DasPeter

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Account

Hi, im from México, i have a problem, cause i accept a Spotify price for 9 Mexican dollar for three Montes, but when i chek when i nenes to Pay says that 17-01-16 and the price is for 129 Mexican dollars. I need yo cancel the service or please help m...

Newbie

Hi, im from México, i have a problem, cause i accept a Spotify price for 9 Mexican dollar for three Montes, but when i chek when i nenes to Pay says that 17-01-16 and the price is for 129 Mexican dol...

driveflanger

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Cuanto pesan las canciones?

hola, aproximadamente cuanto pesan 1000 canciones en 320 kbs, muchas gracias

Casual Listener

hola, aproximadamente cuanto pesan 1000 canciones en 320 kbs, muchas gracias

driveflanger

Community Legend

40468 Views

1 replies

0 likes

  • 40468 Views
  • 1 replies
  • 0 likes

Starred playlist missing from iOS as of yesterday

My Starred playlist exists and is working fine in the Windows desktop client. (I am using version 0.9.15.27 and won't upgrade until you finally fix the minimize to tray function so that it works correctly, exactly like this version.) My Starred playl...

Visitor

My Starred playlist exists and is working fine in the Windows desktop client. (I am using version 0.9.15.27 and won't upgrade until you finally fix the minimize to tray function so that it ...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Local Files Broken

I have Taylor Swift's '1989' on iTunes, and on my MacBook, I can listen to in 'Local Files', but on my iPhone, I only have 7 songs out of the 16 songs I have. I have tried syncing it and downloading it again on my iPhone. This has happened before on ...

Newbie

I have Taylor Swift's '1989' on iTunes, and on my MacBook, I can listen to in 'Local Files', but on my iPhone, I only have 7 songs out of the 16 songs I have. I have tried syncing it and downloading ...

Rodrigo

Community Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Imported playlists from iTunes to Spotify on Mac are empy on iPad

HelloI imported my playlists from iTunes to Spotify on my macbook.I have my iTunes playlists and music synced on my iPad, but there are no songs inside thoose playlists.My question is why they dont show.Thanks

Newbie

Hello I imported my playlists from iTunes to Spotify on my macbook. I have my iTunes playlists and music synced on my iPad, but there are no songs inside thoose playlists. My question is why they ...

Rodrigo

Community Legend

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

iOS iPhone extra storage for offline playback SD card or wireless hard drive

I have seen for Android a well loved solution for ensuring your offline playlists are stored on the SD card. Where is a comparable solution for iOS devices? For my iPhone 5 I was really hoping the new RavPower filehub I bought would work with Spotify...

Regular

I have seen for Android a well loved solution for ensuring your offline playlists are stored on the SD card. Where is a comparable solution for iOS devices?   For my iPhone 5 I was really ho...

leggoman

Casual Listener

4330 Views

5 replies

0 likes

  • 4330 Views
  • 5 replies
  • 0 likes

Won't sync!

I've had premium for 2 months now, and my phone here spends about 75-80% of the day on Wi-Fi, but the song I save won't save/download unless I'm on the app, with my phone open, screen on. It has 600 songs that have been there, that wont download for ...

Newbie

I've had premium for 2 months now, and my phone here spends about 75-80% of the day on Wi-Fi, but the song I save won't save/download unless I'm on the app, with my phone open, screen on. It has 600 ...

DasPeter

Community Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

iPhone Dock Controls Shuffle

Hi, I've found that when I connect my iPhone to my car stereo via Apple lighning connector (official cable) I cannot control Spotify shuffle via the car. If I use the Apple Music App shuffle is enabled and disabled by pressing a button on my steering...

Visitor

Hi,   I've found that when I connect my iPhone to my car stereo via Apple lighning connector (official cable) I cannot control Spotify shuffle via the car.  If I use the Apple Music App s...

Swanny

Community Legend

754 Views

1 replies

0 likes

  • 754 Views
  • 1 replies
  • 0 likes

local file

I have Spotify on my Macbook and iPhone. I connected Spotify to my iTunes music. In my local files, i have 261 songs in my Macbook but there is only 45 songs from the local files in my iPhone. How do i get all 261 songs from the local file on my macb...

Newbie

I have Spotify on my Macbook and iPhone. I connected Spotify to my iTunes music. In my local files, i have 261 songs in my Macbook but there is only 45 songs from the local files in my iPhone. How do...

ykhan

Casual Listener

532 Views

4 replies

0 likes

  • 532 Views
  • 4 replies
  • 0 likes

Spotify Offline does not work on home network

I have a strange problem: in my home network spotify does not really sync the offline content. It is always written "warten auf Downlod" (waiting for download). From time to time it downloads one song, but that is more in the range of 1 song per hour...

Casual Listener

I have a strange problem:  in my home network spotify does not really sync the offline content. It is always written "warten auf Downlod" (waiting for download). From time to time it downloads ...

Nico

Community Legend

738 Views

4 replies

0 likes

  • 738 Views
  • 4 replies
  • 0 likes

Solved!! local files will not sync to spotify mobile

My details - Spotify Premium -iPhone 4 -MacBook Pro 13 inch (from 2010) Not sure what the deal is, but let me break it down as simply as I can: I'm Phish fan - I have TONS of Phish on my computer, all of it obtained legally. Either through buying it ...

Music Fan

My details - Spotify Premium -iPhone 4 -MacBook Pro 13 inch (from 2010)   Not sure what the deal is, but let me break it down as simply as I can:   I'm Phish fan - I have TONS...

user-removed

Not applicable

11501 Views

30 replies

2 likes

  • 11501 Views
  • 30 replies
  • 2 likes

Solved!! Home button

Can I suggest a button somewhere to return to the main Spotify screen? If you've been going through loads of related artists for example, it takes loads of pressing "back" over and over to get back to the search screen.

Music Fan

Can I suggest a button somewhere to return to the main Spotify screen? If you've been going through loads of related artists for example, it takes loads of pressing "back" over and over to get back t...

Swanny

Community Legend

4850 Views

6 replies

2 likes

home button
iOS
  • 4850 Views
  • 6 replies
  • 2 likes

It does not work premium

hi, how can I turn my offer of 12 months free spotofy offer from Vodafone?

Newbie

hi, how can I turn my offer of 12 months free spotofy offer from Vodafone?

Swanny

Community Legend

419 Views

2 replies

0 likes

  • 419 Views
  • 2 replies
  • 0 likes

select songs

Hello, I've just brought Spotify premium but it still wont let my select what song I want to play. I still have to shuffle. Please help.Thanks

Newbie

Hello, I've just brought Spotify premium but it still wont let my select what song I want to play. I still have to shuffle. Please help. Thanks

OviiiOne

Community Legend

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

Broken iPhone App

I'm running the latest version of spotify on my iPhone 4s. I have never had any issues, until today when when music downloaded to my phone has stopped playing mid song, and I cannot even start songs that I want to stream. I have a relaible wi-fi cone...

Visitor

I'm running the latest version of spotify on my iPhone 4s. I have never had any issues, until today when when music downloaded to my phone has stopped playing mid song, and I cannot even st...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

Automatic Shuffle with Premium.

Hi, I have a Premium account, but my spotify keeps on playing the songs on shuffle and it's making me hysterical. It does that both on my MacBook and my Iphone. Please help me!! Thanks!!

Casual Listener

Hi, I have a Premium account, but my spotify keeps on playing the songs on shuffle and it's making me hysterical. It does that both on my MacBook and my Iphone. Please help me!!  Thanks!! 

123370912

Newbie

629 Views

4 replies

0 likes

  • 629 Views
  • 4 replies
  • 0 likes

iOS 6 playlist problems

I have recently started using Spotify (Premium Family) on my iPad, android cellphone and now on my 4G iPod Touch. Everything works really well on the first two devices, but I am having lots of problems with the iPod touch. The iPod touch runs iOS 6.1...

Newbie

I have recently started using Spotify (Premium Family) on my iPad, android cellphone and now on my 4G iPod Touch. Everything works really well on the first two devices, but I am having lots of p...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes