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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43348 Views

43 replies

10 likes

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  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108991 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301864 Views

62 replies

16 likes

  • 301864 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127791 Views

19 replies

38 likes

  • 127791 Views
  • 19 replies
  • 38 likes

Songs in offline mode unsync without reason

Some songs in playlists wich have been selected as offline, are suddenly "unsynced" not being available in offline mode, therefore I have to "download" them again. Is quite annoying, specially when you are somewhere without WIFI (travel, journey, etc...

Newbie

Some songs in playlists wich have been selected as offline, are suddenly "unsynced" not being available in offline mode, therefore I have to "download" them again. Is quite annoying, specially when y...

systemupgrade

Newbie

2777 Views

4 replies

5 likes

  • 2777 Views
  • 4 replies
  • 5 likes

can't play individual song

New to Spotify free. Trying to play individual songs on iPhone 5s. Use search to find song. I find the song but it shows the album and an option to "follow" and "shuffle". I can't seem to play the specific song. Can someone help me? I also have Spoti...

Casual Listener

New to Spotify free. Trying to play individual songs on iPhone 5s. Use search to find song. I find the song but it shows the album and an option to "follow" and "shuffle". I can't seem to play the sp...

555 Views

0 replies

0 likes

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Spotify no longer syncs new songs I've requested to download

For some reason Spotify no longer downloads songs I wish to listen to offline on my iPhone 6. (IOS software up to date). Originally I though this was due to an issue with my old iPhone 6, however I'm now using a brand new one and I'm still having the...

Casual Listener

For some reason Spotify no longer downloads songs I wish to listen to offline on my iPhone 6. (IOS software up to date). Originally I though this was due to an issue with my old iPhone 6, however I'm...

MaryS

Roadie

1187 Views

6 replies

0 likes

Spotify not syncing
Spotify offline
  • 1187 Views
  • 6 replies
  • 0 likes

Spotify family plan

I have Spotify premium and want to upgrade to the family plan but everytime I try to it saysUnfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further....

Newbie

I have Spotify premium and want to upgrade to the family plan but everytime I try to it says Unfortunately, there is no support at the moment to make this type of change to your subscription. Cont...

kbrooksc

Community Legend

1056 Views

1 replies

0 likes

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  • 1 replies
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Spotify on new phone

I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email address". How can I switch the account from my old pho...

Casual Listener

I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email add...

Murphy2

Casual Listener

383 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Not syncing

I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troubleshooting page in help section. Anyone else having the...

Casual Listener

I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troublesh...

northsoul

Casual Listener

956 Views

1 replies

0 likes

syncing
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  • 1 replies
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Solved!! iPhone 5s Spotify freeze

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

Casual Listener

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

Petraaa

Casual Listener

1501 Views

3 replies

0 likes

iPhone 5s Spotify freeze
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Missing Chromecast icon on Android app

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions!I have a Chromecast 2 on the same network as my phone and pc, the latest Chromecast firmware, the n...

Casual Listener

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions! I have a Chromecast 2 on the same network as...

Garawa

Casual Listener

4210 Views

3 replies

0 likes

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  • 3 replies
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A song won't start from the beginning.

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Browser on my ChromeBook, but it won't on my phone. I...

Newbie

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Br...

Bittencourt

Spotify Star

1329 Views

1 replies

0 likes

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  • 1 replies
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"available offline" tracks not downloading

I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enough room on my phone... I can't figure it out. Help?

Visitor

I am using my spotify premium account on my iphone 6s.  For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enoug...

Bittencourt

Spotify Star

477 Views

3 replies

0 likes

  • 477 Views
  • 3 replies
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App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

Newbie

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...

Bittencourt

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
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moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Newbie

Hi,   I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Bittencourt

Spotify Star

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

Newbie

Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer.  It shows up in my local files on my desktop app, and I have sharing tu...

johnsta13

Casual Listener

713 Views

2 replies

1 likes

  • 713 Views
  • 2 replies
  • 1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

Casual Listener

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...

Yelland11

Newbie

7685 Views

15 replies

0 likes

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  • 15 replies
  • 0 likes

Solved!! If I delete the Spotify app on Ipad to clear the cache will it also delete my offline playlist?

Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist will be there, but will I have to download all the songs again?...

Gig Goer

Hello,   I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist w...

Lolly1

Casual Listener

8696 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Wireless speakers for spotify

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

Newbie

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

godsbestlove

Newbie

12331 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

Regular

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...

jthoma1

Regular

847 Views

1 replies

1 likes

  • 847 Views
  • 1 replies
  • 1 likes

why am i offline when i have this speed?!

 I just listened to music on 4G connection. It was no problem.

Newbie

  I just listened to music on 4G connection. It was no problem.

Bittencourt

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

Regular

Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...

arthur404

Regular

939 Views

6 replies

0 likes

  • 939 Views
  • 6 replies
  • 0 likes

Help pls

Sometimes I create playlist to search on a easy way my music.The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wasnt downloaded

Newbie

Sometimes I create playlist to search on a easy way my music. The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wa...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes