Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30758 Views

40 replies

9 likes

  • 30758 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95482 Views

115 replies

12 likes

Other
  • 95482 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
  • 1037 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293900 Views

60 replies

15 likes

  • 293900 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123821 Views

19 replies

38 likes

  • 123821 Views
  • 19 replies
  • 38 likes

Spotify on new phone

I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email address". How can I switch the account from my old pho...

Casual Listener

I received a new work phone and I downloaded Spotify. I have a premium account. When I attempt to log into my new phone I receive and error that I have already "created an account with this email add...

Murphy2

Casual Listener

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Solved!! Not syncing

I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troubleshooting page in help section. Anyone else having the...

Casual Listener

I'm having problems syncing songs for available offline on my iPhone 6. It won't sync new songs I put into my playlists. Trouble started a couple of weeks ago. Have tried the solutions from troublesh...

northsoul

Casual Listener

914 Views

1 replies

0 likes

syncing
  • 914 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 5s Spotify freeze

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

Casual Listener

My Spotify app is in a constant freeze mode, trying to fetch an update or something. I've tried to delete the app and download again, still the same happens. Please advise!!

Petraaa

Casual Listener

1431 Views

3 replies

0 likes

iPhone 5s Spotify freeze
  • 1431 Views
  • 3 replies
  • 0 likes

Missing Chromecast icon on Android app

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions!I have a Chromecast 2 on the same network as my phone and pc, the latest Chromecast firmware, the n...

Casual Listener

I have searched ages on here and on the Chromecast forums. There seems to be lots with the same problem but I've given up trying to find any solutions! I have a Chromecast 2 on the same network as...

Garawa

Casual Listener

4123 Views

3 replies

0 likes

  • 4123 Views
  • 3 replies
  • 0 likes

A song won't start from the beginning.

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Browser on my ChromeBook, but it won't on my phone. I...

Newbie

I have a lowkey obsession with Twenty One Pilots and I have them on repeat all the time. But one of their songs won't start from the beginning on my iPhone. It works perfectly fine on the Play web Br...

Bittencourt

Spotify Star

1296 Views

1 replies

0 likes

  • 1296 Views
  • 1 replies
  • 0 likes

"available offline" tracks not downloading

I am using my spotify premium account on my iphone 6s. For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enough room on my phone... I can't figure it out. Help?

Visitor

I am using my spotify premium account on my iphone 6s.  For some reason my phone stopped downloading the songs that I want to be available offline. It is definitely not an issue of having enoug...

Bittencourt

Spotify Star

457 Views

3 replies

0 likes

  • 457 Views
  • 3 replies
  • 0 likes

App Stops Playing Music When I Exit, Never Did That Before

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fix this? I haven't touched anything in settings. Tha...

Newbie

I recently downloaded the Spotify app. It usually kept playing the music, while I did other things on my iPad. Today, I tried it, and as soon as I went out of the app, the music stopped. How can I fi...

Bittencourt

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

moving abroad

Hi, I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Newbie

Hi,   I spend six months in Holland and now just got back from the UK. Spotify however, thinks that I'm on holidaya and wont let me log in. saying, "Cant use Spotify for over 14 days abroad "

Bittencourt

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

local files not syncing

Sorry if this has been asked a million times before but...I recently put some new music that I purchased on my computer. It shows up in my local files on my desktop app, and I have sharing turned on etc. I created new playlist of this new music and a...

Newbie

Sorry if this has been asked a million times before but... I recently put some new music that I purchased on my computer.  It shows up in my local files on my desktop app, and I have sharing tu...

johnsta13

Casual Listener

667 Views

2 replies

1 likes

  • 667 Views
  • 2 replies
  • 1 likes

bad sound quality

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even though Ive tried to upgrade the quality the sound d...

Casual Listener

Ive being using the premiun service for two months on my several mobile devices without any problem; recently the sound quality has decreased on my ios 6 iphone , the music sounds distorded and even ...

Yelland11

Newbie

7531 Views

15 replies

0 likes

  • 7531 Views
  • 15 replies
  • 0 likes

Solved!! If I delete the Spotify app on Ipad to clear the cache will it also delete my offline playlist?

Hello, I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist will be there, but will I have to download all the songs again?...

Gig Goer

Hello,   I was just wondering if I deleted the spotify ipad 2 app to clear my cache since their isn't a button to do this will this also delete my offline playlist too? I know the playlist w...

Lolly1

Casual Listener

8621 Views

3 replies

0 likes

  • 8621 Views
  • 3 replies
  • 0 likes

Solved!! Wireless speakers for spotify

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

Newbie

You know some wireless speakers to those who can pass lists spotify without puncturing the iphone?

godsbestlove

Newbie

12174 Views

9 replies

0 likes

  • 12174 Views
  • 9 replies
  • 0 likes

How to stop spotify from automatically syncing albums and playlists across different devices

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my android phone, and it is great. My phone has 64gb, so I c...

Regular

I am having this frustrating issue, and I have searched online and not found an answer. Is it possible for spotify to not automatically download songs to a certain device? I have spotify on my androi...

jthoma1

Regular

812 Views

1 replies

1 likes

  • 812 Views
  • 1 replies
  • 1 likes

why am i offline when i have this speed?!

 I just listened to music on 4G connection. It was no problem.

Newbie

  I just listened to music on 4G connection. It was no problem.

Bittencourt

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Problems with synchronisation - it just won't download the songs :/

Hello Spotify Community,It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of available storage space... It doesn't matter if my iPhone is ...

Regular

Hello Spotify Community, It's been a few weeks since my playlists don't want to sync anymore on my iPhone. I mean it won't download the songs for offline listening, despite a huge amount of availa...

arthur404

Regular

865 Views

6 replies

0 likes

  • 865 Views
  • 6 replies
  • 0 likes

Help pls

Sometimes I create playlist to search on a easy way my music.The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wasnt downloaded

Newbie

Sometimes I create playlist to search on a easy way my music. The problem is that sometimes I download some songs but don't put on a playlist and when I'm on Offline mode they appear like if they wa...

275 Views

0 replies

0 likes

  • 275 Views
  • 0 replies
  • 0 likes

New version of Spotify downgraded my client

Hi, I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the other day. I upgraded and all of a sudden I got downgraded to ...

Casual Listener

Hi,   I used to be a "beta tester" of the Video and Audio shows ("Show me the new stuff"). That all worked great for me for several months until you released these features for everyone the ot...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Latest ipad version gives no sound output

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1Since then there's no sound out of my ipad speaker whereas they're fully fonctionnal on some other apps. Streaming to a bluetooth speak...

Newbie

I've updated my spotify app with the latest release last night. I'm a premium account on latest ipad with ios 9.2.1 Since then there's no sound out of my ipad speaker whereas they're fully fonctionn...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

Album next to artist name in song list

album used to show up next to artist in song list. doesn't anymore. help in getting it back?before: http://imgur.com/zbeBwAxnow: http://imgur.com/Foo1OVE

Casual Listener

album used to show up next to artist in song list. doesn't anymore. help in getting it back? before: http://imgur.com/zbeBwAx now: http://imgur.com/Foo1OVE

Bittencourt

Spotify Star

756 Views

5 replies

0 likes

  • 756 Views
  • 5 replies
  • 0 likes

Spotify on my iPhone works perfect on wifi but not at all on 3g/4g

Hello, I have a premium subscription, and i'm using spotify on my iphone (which is up to date). My problem is the following:- when i'm connected to a wifi network (i tried different ones), everything works fine (i can sync offline playlists, stram mu...

Casual Listener

Hello,   I  have a premium subscription, and i'm using spotify on my iphone (which is up to date).   My problem is the following: - when i'm connected to a wifi network (i tried d...

mqxs6

Casual Listener

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes