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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237585 Views

27 replies

5 likes

  • 237585 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118779 Views

116 replies

13 likes

Other
  • 118779 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2697 Views

0 replies

0 likes

iOS
  • 2697 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305500 Views

62 replies

16 likes

  • 305500 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130834 Views

19 replies

38 likes

  • 130834 Views
  • 19 replies
  • 38 likes

Login saying you already have an account with this address

I am trying to login to my spotify, the password is correct as I changed it and it keeps saying you already have an account with this address when I click the login button!! Help me please?!?!

Newbie

I am trying to login to my spotify, the password is correct as I changed it and it keeps saying you already have an account with this address when I click the login button!! Help me please?!?!

francesjohn

Newbie

5830 Views

2 replies

0 likes

Login troubleshoot spotify premium
  • 5830 Views
  • 2 replies
  • 0 likes

Boton explorar desaparecido/Explore option has gone

Please help me!!! No me aparece el boton de explorar en el escritorio!! En su lugar aparece un nuevo boton que pone lo nuevo. Ya no puedo buscar playlists nuevas!!! Estoy decepcionada! my explore button has gone!! Now i cant enyoy of new playlists!! ...

Newbie

Please help me!!!   No me aparece el boton de explorar en el escritorio!! En su lugar aparece un nuevo boton que pone lo nuevo. Ya no puedo buscar playlists nuevas!!! Estoy decepcionada! &nbs...

1232 Views

0 replies

0 likes

  • 1232 Views
  • 0 replies
  • 0 likes

Iphone will not sync offline

I have searched absolutely everywhere and I can not find an answer for this! ALL my devices say the maximum of three devices have been synced. Even after I remove all offline devices and even after I do so the only thing that syncs as an offline devi...

Regular

I have searched absolutely everywhere and I can not find an answer for this! ALL my devices say the maximum of three devices have been synced. Even after I remove all offline devices and even after I...

user-removed

Not applicable

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

HELP I TRIED EVERYTHING IPHONE WILL NOT SYNC TO SPOTIFY

I deleted all possible devices yet it does not show my iphone when I try to sync and I keep getting the message that over 3 devices are synced, it is frustrating I did everything I could. Can I speak to a spotify representative on the phone or maybe ...

Regular

I deleted all possible devices yet it does not show my iphone when I try to sync and I keep getting the message that over 3 devices are synced, it is frustrating I did everything I could. Can I speak...

Thatstupidcrayo

Regular

925 Views

4 replies

0 likes

  • 925 Views
  • 4 replies
  • 0 likes

Solved!! Intense App-lag by switching Tracks

Hello Spotify Team,on iPhone 5s 64GB iOS 7.1 (11D167) i got an very long lag of 4-6 seconds if i switch an track manually.Greetings mokworld

Visitor

Hello Spotify Team, on iPhone 5s 64GB iOS 7.1 (11D167) i got an very long lag of 4-6 seconds if i switch an track manually. Greetings mokworld

sianbrace

Newbie

2145 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Output file format for DAC.

I use Spotify on an iPad2. I want to use a DAC (Digital Audio Converter) between the iPad and my HIFI system.To select he right DAC, I need to know the file format generated by the iPad. Can someone tell me? Thanks

Music Fan

 I use Spotify on an iPad2. I want to use a DAC (Digital Audio Converter) between the iPad and my HIFI system. To select he right DAC, I need to know the file format generated by the iPad. Can ...

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

Spotify is downloading music while the music is not set offline

Hi all, My iPhone is about getting full because Spotify is downloading music while I did NOT set it on offline... Please, help me out...

Newbie

Hi all,   My iPhone is about getting full because Spotify is downloading music while I did NOT set it on offline... Please, help me out...

driveflanger

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Recently played songs etc

The Playlist that i heard are not shown since the last iOS Update. That sucks! Help please!

Casual Listener

The Playlist that i heard are not shown since the last iOS Update. That sucks! Help please!

dynomatt

Casual Listener

1064 Views

4 replies

0 likes

  • 1064 Views
  • 4 replies
  • 0 likes

Data/wifi usage

Hello. Brand new to Spotify. I'm wondering if I can somehow "save" songs so it doesn't use wifi or data??Thanks!Scott

Newbie

Hello. Brand new to Spotify. I'm wondering if I can somehow "save" songs so it doesn't use wifi or data?? Thanks! Scott

user-removed

Not applicable

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

new khalifa album

i cannot listen to the full new khalifa album but only one track which is bake sale. i live in the UK so can someone tell me the reason for this.

Newbie

i cannot listen to the full new khalifa album but only one track which is bake sale. i live in the UK so can someone tell me the reason for this.

Bittencourt

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Solved!! How do I turn "SHUFFLE PLAY" off on iPhone? I just want to "PLAY"

I can't play my lists in the order I've organized them on my iPhone. "SHUFFLE PLAY" seems the only option. Is there a way to go back to "Play"? Even if I select a song and play it using the small triangle-shaped play button at the bottom the list wil...

Casual Listener

I can't play my lists in the order I've organized them on my iPhone. "SHUFFLE PLAY" seems the only option. Is there a way to go back to "Play"? Even if I select a song and play it using the small tri...

Odin10

Newbie

19797 Views

6 replies

0 likes

Shuffle play
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  • 6 replies
  • 0 likes

Go online days...

my go online days went to 28 days from yesterday to 26 days today, what does this mean and why??thanks

Newbie

  my go online days went to 28 days from yesterday to 26 days today, what does this mean and why?? thanks 🙂

user-removed

Not applicable

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Solved!! Local Files Sync to iPhone app and the track length shortens

Hello All, Iphone Version 4.8.0.1085Windows Desktop Version 1.0.21.143.g76c19bcd To help explain I have attached 2 files - Iphone / Desktop. The Desktop shows the correct time of 73 minutes for the track however the iPhone app only shows 36~minutes. ...

Casual Listener

  Hello All,   Iphone Version 4.8.0.1085 Windows Desktop Version 1.0.21.143.g76c19bcd   To help explain I have attached 2 files - Iphone / Desktop.   The Desktop shows the...

gregbird

Casual Listener

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

I do not have shuffle play turned on yet Spoti automatically shuffles

I'll hit the first track in an album and it will start shuffling through all the tracks incessantly. I've restarted app, logged off, tried two different times so far today.

Newbie

I'll hit the first track in an album and it will start shuffling through all the tracks incessantly. I've restarted app, logged off, tried two different times so far today.

davidparker999

Newbie

663 Views

2 replies

0 likes

  • 663 Views
  • 2 replies
  • 0 likes

Facebook

If I can't connect with Facebook app to sharing my music , what can I do?

Casual Listener

If I can't connect with Facebook app to sharing my music , what can I do?

rosauribecas

Casual Listener

850 Views

6 replies

1 likes

  • 850 Views
  • 6 replies
  • 1 likes

Songs no longer sync to my iPhone 5s

I've had my playlist of local files that are on my laptop downloaded and available offline for over a month now and when I accidentally switched Available Offline to the OFF side earlier today all the songs were removed. I didn't panic and turned it ...

Regular

I've had my playlist of local files that are on my laptop downloaded and available offline for over a month now and when I accidentally switched Available Offline to the OFF side earlier today all th...

breggsy

Regular

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes

Playlist downloading

All of my playlist stop downloading half way through

Newbie

All of my playlist stop downloading half way through

breggsy

Regular

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Spotfiy Fails to connect with Google Chromecast Audio

My wife & I are both Spotify premium subscribers. We both have iphones and all of the software is up to date (iOS, Spotify app, Google Chromecast app).We recently bought a Google Chromecast Audio. Seemed a great way to bring my old Hi-fi into the dig...

Casual Listener

My wife & I are both Spotify premium subscribers. We both have iphones and all of the software is up to date (iOS, Spotify app, Google Chromecast app). We recently bought a Google Chromecast Aud...

DABBR

Newbie

1598 Views

4 replies

1 likes

iphone
streaming to devices
  • 1598 Views
  • 4 replies
  • 1 likes

Solved!! Spotify Won't Sync The Rest Of My Songs To Offline Mode

I Have a playlist of around 4000 songs and it downloads about 3095 of them but then the rest just have a gray arrow next to them and at the top of the playlist it says waiting to download even out of the playlist I can't download anything just "waiti...

Casual Listener

I Have a playlist of around 4000 songs and it downloads about 3095 of them but then the rest just have a gray arrow next to them and at the top of the playlist it says waiting to download even out of...

Bittencourt

Spotify Star

1472 Views

5 replies

0 likes

  • 1472 Views
  • 5 replies
  • 0 likes