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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45849 Views
  • 15 replies
  • 36 likes
  • 45849 Views
  • 15 replies
  • 36 likes

Premium

Hi I pay for Premium but seem to be getting the free service. This has been going on for a couple of days. What's up? Ian

  • Newbie
  • Hi   I pay for Premium but seem to be getting the free service. This has been going on for a couple of days.   What's up?   Ian
  • Jordi
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Sounds stops halfway through the song

Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!

  • Casual Listener
  • Halfway through the song the sound stops while the song keeps playing. I tried to reinstall it but that doesn't solve it. Help please!
  • Bartjeddie
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Synchronize artist

Hello,Is it possible or could it please be possible to sync a whole artist at once rather than album by album?

  • Casual Listener
  • Hello, Is it possible or could it please be possible to sync a whole artist at once rather than album by album?
  • dinomight
  • Spotify Star
  • 451 Views
  • 5 replies
  • 0 likes
  • 451 Views
  • 5 replies
  • 0 likes

Doesn't download whole of my offline songs

Everytime Spotify updates nearly completely of my offline songs are deleted and it's not possible to get them back on the ipad or iphone. i need to make a new playlist with the same files in it, and even then not all of my songs are synchronized. i'v...

  • Newbie
  • Everytime Spotify updates nearly completely of my offline songs are deleted and it's not possible to get them back on the ipad or iphone. i need to make a new playlist with the same files in it, and ...
  • SwannaK
  • Music Fan
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

iPad go to album not working

I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots.Please fix.

  • Gig Goer
  • I am finding that quite often when listening to a track, I try to go to the full album, and all I get is the 3 dots. Please fix.
  • Feddar
  • Gig Goer
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! iPad connection to iPhone no longer working

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad.The iPad no longer see the iPhone. In fact, I can now play 2 different ...

  • Gig Goer
  • When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad. The iPad no long...
  • Feddar
  • Gig Goer
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Spotify always asks for mobile data network

Dear developpers, I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Since then most of them coded to delete this everytime popping m...

  • Casual Listener
  • Dear developpers,   I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Sinc...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

iPhone / iPad: Songs are not downloaded even though Available offline is chosen

Hi, I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it doesn't start to sync the song. I seached for solutions and tried ...

  • Newbie
  • Hi,   I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it d...
  • Valle641
  • Casual Listener
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! I have premium but it only lets me shuffle!

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalled and reinstalled the app, and my payments are up t...

  • Casual Listener
  • Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalle...
  • Sean_vanhorn
  • Regular
  • 743 Views
  • 8 replies
  • 0 likes
  • 743 Views
  • 8 replies
  • 0 likes

Many songs not playing offline

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just stop when it hits a song that won't play off line....

  • Newbie
  • I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Is this a known bug? iPhone 6 Plus 8.2 / Spotify 2.7.0.1943

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artist name indicating the album has been downloaded and when...

  • Casual Listener
  • I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artis...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Downloading stopped after some amount of downloaded albums

Hi!I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outside wi-fi. But I can't do it! As usual I tick 'availb...

  • Casual Listener
  • Hi! I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outs...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

I can't download all the songs in offline mode to my Iphone 5s

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to any playlist doesn't sync the new songs in offline mode.What should I do to have all ...

  • Newbie
  • I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to  any playlist doesn't sync th...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wont play on iphone

Hi, I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free. I have tried closing the app, restarting the phone, uninstalling and rei...

  • Casual Listener
  • Hi,   I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.   I h...
  • daveyc
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

v1.0 Profile says '0 playlists'

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, followers and following - it says '0 playlists'. the pl...

  • Gig Goer
  • ...rofile is stuck at 0. all the playlists i have are public, so that shouldn't be the issue. any thoughts? is it a bug or am i doing something wrong? i dont seem to see anyone else with the same problem. 
  • blo
  • Regular
  • 1004 Views
  • 3 replies
  • 0 likes
  • 1004 Views
  • 3 replies
  • 0 likes

Premium account stopped working

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment ID is 9GA59188T0912491B. What can I do?

  • Newbie
  • I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment I...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Solved!! New to Spotify and Love it! Have a few question though...

Hey Everyone, I just got a Premium Account mainly for the offline mode and other bonus features. I use my phone a lot for music especially when I am driving, running, etc. Since I am a heavy user for streaming music I firgured the offline mode would ...

  • Casual Listener
  • Hey Everyone,             I just got a Premium Account mainly for the offline mode and other bonus features.  I use my phone a lot for music especially when ...
  • MattSuda
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

My premium doesn't work

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almos...

  • Casual Listener
  • My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. ...
  • MattSuda
  • Spotify Star
  • 472 Views
  • 7 replies
  • 1 likes
  • 472 Views
  • 7 replies
  • 1 likes

Computer says I have Premium sub, but iPhone 6 still says Premium Trial

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen where you verify that you're a student. I exited out ...

  • Newbie
  • Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen wh...
  • MattSuda
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Offline playlist to iPod synchronisation for Premium subscribers

Hi,about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium.now it seems like i cannot do that anymore. does anyone know how?

  • Newbie
  • Hi, about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium. now it seems like i cannot do that anymore. does anyone know how?
  • MattSuda
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes