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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36617 Views
  • 15 replies
  • 36 likes
  • 36617 Views
  • 15 replies
  • 36 likes

iPhone and iPad playslists not matching up

Hi, My offline playlists for my iPhone and iPad have recently stopped syncing with one another. For example, when I add tracks to an offline playlist on my iPhone it doesn't update the same playlist on my iPad automatically. The same goes for removin...

  • Casual Listener
  • Hi,    My offline playlists for my iPhone and iPad have recently stopped syncing with one another. For example, when I add tracks to an offline playlist on my iPhone it doesn't update t...
  • MichaelW
  • Community Legend
  • 680 Views
  • 3 replies
  • 0 likes
  • 680 Views
  • 3 replies
  • 0 likes

Your Music Lost when opening app and losing service or wifi

Description This has become a consistent issue for me for months. Every time I open the app when getting on an elevator or walking down into the subway, as the app is loading up, I witness my entire Your Music library disappear before my eyes. A more...

  • Regular
  • Description This has become a consistent issue for me for months.  Every time I open the app when getting on an elevator or walking down into the subway, as the app is loading up, I witness my...
  • Jordi
  • Community Legend
  • 953 Views
  • 6 replies
  • 0 likes
  • connection
    Your Music
  • 953 Views
  • 6 replies
  • 0 likes

Overall Radio Issues

I moved over to Spotify permanently from Pandora once the radio went live, but there are two main issues that remain: 1) Repetitiveness and a lack of selection 2) Classical music seems to be one giant, vague category If you create a radio station and...

  • Regular
  • I moved over to Spotify permanently from Pandora once the radio went live, but there are two main issues that remain:   1) Repetitiveness and a lack of selection 2) Classical music se...
  • fn0000rd
  • Regular
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

constant crashing clicking on a related artist

iPhone 6 -- probalby half the time I click on a related artist name app crashes and shuts down. It is starting to get old.

  • Roadie
  • iPhone 6 -- probalby half the time I click on a related artist name app crashes and shuts down.   It is starting to get old. 
  • dj_x
  • Newbie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

iOS 8 issues

I am having trouble with Spotify on my iPad and my iPhone. When I open Spotify on my iPad it just crashes. I tried deleting the application and then reinstalling it...that did nothing. Then, on my iPhone Spotify said "Auto Login failed" so I tried to...

  • Casual Listener
  • I am having trouble with Spotify on my iPad and my iPhone. When I open Spotify on my iPad it just crashes. I tried deleting the application and then reinstalling it...that did nothing. Then, on my iP...
  • mrchrisroden
  • Casual Listener
  • 1151 Views
  • 8 replies
  • 0 likes
  • 1151 Views
  • 8 replies
  • 0 likes

Not getting green arrow for offline play

I have enabled "available off line" on my phone for a particular play list. I don't have much room on my iPhone, but I want this one short play list available off line to play in the car. Green button enabled on iPhone. But it's not downloading to my...

  • Casual Listener
  • I have enabled "available off line" on my phone for a particular play list. I don't have much room on my iPhone, but I want this one short play list available off line to play in the car. Green butto...
  • Peter__
  • Community Legend
  • 2971 Views
  • 1 replies
  • 0 likes
  • 2971 Views
  • 1 replies
  • 0 likes

Spotify Iphone 5 problems

Hey first off i like to say that i love using spotify and i am a premimum member as well. 1)During the weekend i was trying to listen to spotify on my phone in offline mode and my phone kept on stopping during the middle of a track, so i would have t...

  • Newbie
  • Hey first off i like to say that i love using spotify and i am a premimum member as well. 1)During the weekend i was trying to listen to spotify on my phone in offline mode and my phone kept on sto...
  • Peter__
  • Community Legend
  • 980 Views
  • 1 replies
  • 0 likes
  • 980 Views
  • 1 replies
  • 0 likes

Crah

Hello, so i have this problem, whenever i add song to my playlist spotify crashes, music is still playing, but all options disappear and only thing i see is album cover, i know the solution with home button , but is there a way to stop it permanently...

  • Newbie
  • Hello, so i have this problem, whenever i add song to my playlist spotify crashes, music is still playing, but all options disappear and only thing i see is album cover, i know the solution with home...
  • MichaelW
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Playing albums in order

When I listen to an album on my phone, it plays the songs out of order. How do I automatically play the songs in the regular album order without them automatically being shuffled?

  • Newbie
  • When I listen to an album on my phone, it plays the songs out of order. How do I automatically play the songs in the regular album order without them automatically being shuffled?
  • MichaelW
  • Community Legend
  • 946 Views
  • 1 replies
  • 0 likes
  • 946 Views
  • 1 replies
  • 0 likes

View queue on iPad

Is there any way to view the queue on the iPad app? I've read some posts from a few years ago that say it's not possible, but since the feature has been added to the iPhone app I figured there must be a way on its big brother.I'm not missing some obv...

  • Newbie
  • Is there any way to view the queue on the iPad app? I've read some posts from a few years ago that say it's not possible, but since the feature has been added to the iPhone app I figured there must b...
  • MattSuda
  • Spotify Star
  • 455 Views
  • 2 replies
  • 2 likes
  • 455 Views
  • 2 replies
  • 2 likes

2 iphones

I have 2 iphones .. HOw can use spotify on both @ the same time .  

  • Newbie
  • I have 2 iphones .. HOw can use spotify on both @ the same time .  
  • MattSuda
  • Spotify Star
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

What is "Save" on my iPhone under some albums?

When I use the Discover function and choose an album somtimes a clickable "save" appears under the album cover. What is this for? I can't seem to recall "saved" albums, however if I remember a speciall album and recall it our of my own memory it will...

  • Casual Listener
  • When I use the Discover function and choose an album somtimes a clickable "save" appears under the album cover. What is this for? I can't seem to recall "saved" albums, however if I remember a specia...
  • Rodrigo
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

When will album view be added to the iPad app?

I access Spotify from both my iPhone and iPad, but there is not parity between the two apps. Albums I save will show up on my PC and IPhone, but I do not have access to them from my iPad. Let's fix this issue.

  • Newbie
  • I access Spotify from both my iPhone and iPad, but there is not parity between the two apps. Albums I save will show up on my PC and IPhone, but I do not have access to them from my iPad. Let's fix t...
  • Grace
  • Spotify
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

2 issues: Stops playing + plays without sound

I have two issues. The first is that when I play Spotify from my phone on (via?) AUX to speakers, the sound disappears now and then. It's never mid-song, always when a new song plays. The song keeps playing, but there's just no sound. It doesn't seem...

  • Newbie
  • I have two issues. The first is that when I play Spotify from my phone on (via?) AUX to speakers, the sound disappears now and then. It's never mid-song, always when a new song plays. The song keeps ...
  • Jason
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Can't Sync some songs on iPhone

The other day, I wanted to download some new songs to add to my starred tracks since I was taking a long trip. I downloaded them on my computer and then I synced it to offline mode on my iPod so I wouldn't waste my iPhone battery, and all the songs w...

  • Newbie
  • The other day, I wanted to download some new songs to add to my starred tracks since I was taking a long trip. I downloaded them on my computer and then I synced it to offline mode on my iPod so I wo...
  • Jason
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Language swedish-english and Discover on Ipad

Hi. i have swedish as language on my Iphone. But I dont like your swedish version of Spotify when I have the english version on my computer and Ipad. Please make it possible to chose language so I can have it in english again. And complete the Ipad-v...

  • Casual Listener
  • Hi. i have swedish as language on my Iphone. But I dont like your swedish version of Spotify when I have the english version on my computer and Ipad. Please make it possible to chose language so I ...
  • patrikf
  • Music Fan
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

I phone playlist

I went to open Spotify one day and my playlist was empty everything was gone. Now when I go back to add albums or songs to the playlist I get commercials every time. I really need to recover where my playlist went

  • Newbie
  • I went to open Spotify one day and my playlist was empty everything was gone. Now when I go back to add albums or songs to the playlist I get commercials every time. I really need to recover where my...
  • MichaelW
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 6+ can't play local mp3s

Hi. I have a new iPhone 6+ (updated to iOS 8.0.2). I've used iTunes to put some mp3 files onto my phone. The songs are visible under the native iPhone "music" app, and they play fine. I want to play the songs from within the Spotify app (updated to v...

  • Casual Listener
  • Hi.  I have a new iPhone 6+ (updated to iOS 8.0.2).  I've used iTunes to put some mp3 files onto my phone.  The songs are visible under the native iPhone "music" app, and they play fin...
  • ederosia
  • Casual Listener
  • 1450 Views
  • 2 replies
  • 0 likes
  • 1450 Views
  • 2 replies
  • 0 likes