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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

238394 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

terryjamiahaaa

Newbie

119735 Views

118 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2742 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305777 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131057 Views

19 replies

38 likes

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  • 19 replies
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Shuffle Playback

Hi, Everytime I play music on spotify it will use the shuffle feature. I have tried to find somewhere to turn it off, but without any luck. And no, I do not press the big green shuffle play button everytime I start to listen to a new album or playlis...

Casual Listener

Hi,   Everytime I play music on spotify it will use the shuffle feature. I have tried to find somewhere to turn it off, but without any luck. And no, I do not press the big green shuffle pla...

Pinehurst_Ken

Regular

1375 Views

4 replies

0 likes

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Spotify premium

I have been paying for spotify for a few months now and has been working fine but when I tried to play music yesterday it said I have to update to premium, I did this but now it is only letting me shuffle my music and not letting me just select one s...

Newbie

I have been paying for spotify for a few months now and has been working fine but when I tried to play music yesterday it said I have to update to premium, I did this but now it is only letting me sh...

Carina

Community Legend

675 Views

1 replies

0 likes

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  • 1 replies
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Solved!! How can I allow other users to find me using my username in Search?

Is there a privacy setting that I am missing? When others try to find my profile using my username it says "No results found."

Casual Listener

Is there a privacy setting that I am missing? When others try to find my profile using my username it says "No results found."

sartainjenifer

Casual Listener

1168 Views

2 replies

0 likes

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Problem with Syncing between Computer and iPhone

Hi. I am having a very serious problem with my Spotify. I am a premium member and have been using spotify for about 6 months, but recently (the last week) my phone has stopped syncing with my Spotify. The songs that I have put into my playlist throug...

Newbie

Hi. I am having a very serious problem with my Spotify. I am a premium member and have been using spotify for about 6 months, but recently (the last week) my phone has stopped syncing with my Spotify...

568 Views

0 replies

0 likes

  • 568 Views
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Thumbs up/down button say 'something went wrong'

hi universe the 'thumbs up/down' in my spotify radio on iPhone and iPad do not work. when i click, it first ssays 'improving' - fine - but then hit with 'something went wrong'. no change in song composiiton. does anybody have the same problem? anybod...

Casual Listener

hi universe   the 'thumbs up/down' in my spotify radio on iPhone and iPad do not work.  when i click, it first ssays 'improving' - fine - but then hit with 'something went wrong'. no ch...

MichaelW

Community Legend

781 Views

1 replies

0 likes

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Problemas con la sincronización.

Guardo mis playlist en según sí se sincronizan, pero a la hora de querer escucharlas sin conexión estas no se reproducen mas que estando con conexión. ¿Qué puedo hacer ya que estoy pagando por un servicio que no me esta cumpliendo al 100?

Newbie

Guardo mis playlist en según sí se sincronizan, pero a la hora de querer escucharlas sin conexión estas no se reproducen mas que estando con conexión. ¿Qué puedo hacer ya que estoy pagando por un ser...

429 Views

0 replies

0 likes

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[Android 4.4] Spotify doesnt load images

Hi everyone, i have and issue with the album covers on all my playlist, they don´t load.This happend offline and with wifi. I have and iphone 4s with IOS 8.1 A lot of people said that this would be fixed soon... with an update but i don't know if tha...

Newbie

Hi everyone, i have and issue with the album covers on all my playlist, they don´t load.This happend offline and with wifi. I have and iphone 4s with IOS 8.1  A lot of people said that this ...

442 Views

0 replies

0 likes

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What's this "Bookmark this Track" option on the lock screen now?

What's this "Bookmark this Track" option on the lock screen now? It only appears when you are playing from radio, and it is a drop-menu. Anyways, it doesn't work -- but I'm so curious for what it is!

Casual Listener

What's this "Bookmark this Track" option on the lock screen now?  It only appears when you are playing from radio, and it is a drop-menu.   Anyways, it doesn't work -- but I'm so curiou...

tedsvo

Newbie

994 Views

1 replies

3 likes

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  • 3 likes

offline iphone not working

new to spotify premium, signed up because i wanted to listen to my albums and playlists on my iphone 5 whilst offline. but whenever i go offline, it says: track only available online this track is not synced and not available offline. connect to a ne...

Newbie

new to spotify premium, signed up because i wanted to listen to my albums and playlists on my iphone 5 whilst offline. but whenever i go offline, it says:   track only available online &nb...

cebadat

Newbie

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

iOS app slow, hangs

I've recently noticed my app is very slow opening up, forcing me to be stuck on the opening splash screen for at least 30-45 seconds. I am on the latest iOS (8.1.1) and Spotify (I forget the number, but I just updated yesterday). Is there any type of...

Roadie

I've recently noticed my app is very slow opening up, forcing me to be stuck on the opening splash screen for at least 30-45 seconds. I am on the latest iOS (8.1.1) and Spotify (I forget the number, ...

518 Views

0 replies

0 likes

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Solved!! "Your Music" is empty

After starting the spotify app at my iPhone yesterday, there was no music left at "Your Music". All artists, albums and songs that I saved disappeared. Only my playlists are still available. The problem remains today.Can anybody help?

Music Fan

After starting the spotify app at my iPhone yesterday, there was no music left at "Your Music". All artists, albums and songs that I saved disappeared. Only my playlists are still available. The prob...

bigdaniel

Music Fan

1419 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Can not open spotify on mac

Hello! i have a problem. When i want to turn on spotify app it just pop up on my dock and a few seconds later it desappears. I don't know what is the problem. I reinstalled it a few times, but reinstallations did't help me. Maybe someone knows the pr...

Casual Listener

Hello! i have a problem. When i want to turn on  spotify app it just pop up on my dock and a few seconds later it desappears. I don't know what is the problem. I reinstalled it a few times, but ...

vytaute33

Casual Listener

912 Views

2 replies

0 likes

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How to stop iPhone resetting shuffle.

Couldn't find anything related to this. I shuffle a playlist at work, which is all fine and dandy until I pause it to go for lunch break, which is around 45 mins. When I return to work and go to resume the playlist, spotify has effectively restarted ...

Newbie

Couldn't find anything related to this. I shuffle a playlist at work, which is all fine and dandy until I pause it to go for lunch break, which is around 45 mins. When I return to work and go to resu...

844 Views

0 replies

0 likes

Playlist resets.
  • 844 Views
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  • 0 likes

Continuous Issues Streaming from iphone to Airplay

I'm having continuous issues streaming Spotify from my iphone to airplay in my house. The song will start, but then within 30 seconds it cuts out. In order to get the music playing again, I have to click on 'play' or skip to the next song. The connec...

Casual Listener

I'm having continuous issues streaming Spotify from my iphone to airplay in my house.  The song will start, but then within 30 seconds it cuts out. In order to get the music playing again, I hav...

1167 Views

0 replies

1 likes

Airplay
iphone
Issues
streaming
  • 1167 Views
  • 0 replies
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Off line playlist

Hello Since the last version on iOS (0.7.1.23), the app seems to need internet to get playlist list. This has the effect to not be able to listen offline playlist when i have no internet ! This is very annoying. Is a bug of a new feature ? i'm thinki...

Regular

Hello     Since the last version on iOS (0.7.1.23), the app seems to need internet to get playlist list. This has the effect to not be able to listen offline playlist when i have no...

Alan47

Casual Listener

2870 Views

19 replies

5 likes

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  • 19 replies
  • 5 likes

I can't use spotify connect on ipad with my premium account.

My iphone can send stream to my B&W zeppelin speaker but Ipad can't. I can see the connect icon on ipad. However it can't see the Zeppelin speaker.

Newbie

My iphone can send stream to my B&W zeppelin speaker but Ipad can't. I can see the connect icon on ipad. However it can't see the Zeppelin speaker.

568 Views

0 replies

0 likes

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Solved!! Playlist name highlighted in bold characters?

Hi all,Has anyone a clue why this particular playlist named 'Hello!' is displayed in bold characters and all other playlists are not. From what I am aware, I'm not following this playlist nor is this playlist available offline. Please advice,Im not s...

Newbie

Hi all, Has anyone a clue why this particular playlist named 'Hello!' is displayed in bold characters and all other playlists are not.  From what I am aware, I'm not following this playlist no...

Carina

Community Legend

5492 Views

1 replies

0 likes

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  • 1 replies
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Lost all my music please help!

I lost every play list i follow and have made. The playlists I have made had well over 150 songs a piece! Please help me get them back.-Monthly payment was made-I am signed in to the right accountPlease help!

Casual Listener

I lost every play list i follow and have made. The playlists I have made had well over 150 songs a piece! Please help me get them back. -Monthly payment was made -I am signed in to the right accoun...

Carina

Community Legend

1297 Views

4 replies

0 likes

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ive not been upgraded?!?!

i just upgraded my spotify but it hasn't gone onto premium yet, what do i do, or do i just have to wait? and responses welcome!

Newbie

i just upgraded my spotify but it hasn't gone onto premium yet, what do i do, or do i just have to wait? and responses welcome!

Carina

Community Legend

663 Views

3 replies

0 likes

  • 663 Views
  • 3 replies
  • 0 likes