Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 59449 Views
  • 16 replies
  • 36 likes
  • 59449 Views
  • 16 replies
  • 36 likes

Superuser Contribution Streaming stops after initial song is played.

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOSMy Question or IssueI drive a lot and exercise. I like to just pick a song and start streaming. No time for hitting thumbs up or down. Nor do I save songs to play later, just pick a song and let t...

  • Casual Listener
  • Plan Premium Country US Device iPhone 13 Operating System iOS My Question or Issue I drive a lot and exercise. I like to just pick a song and start streaming. No time for hitting thumbs up o...
  • Lyubka
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

I can’t get rid of a playlist

I have this playlist from when I was with my ex and it’s literally stuck on my account, it has a picture of her as the album cover and I just want it gone, I’ve tried unliking the playlist - still there. And I just want it gone PlanDuo CountryUnited ...

  • Casual Listener
  • I have this playlist from when I was with my ex and it’s literally stuck on my account, it has a picture of her as the album cover and I just want it gone, I’ve tried unliking the playlist - still th...
  • MateusM
  • Spotify Star
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution Group session doesn't work on my bluetooth adapter

PlanPremiumCountryFranceDevice(Iphone 12)Operating System(iOS 16, Spotify V 8.7.68) My Question or IssueMy question is simple, why can't I create a group session with my bluetooth adapter ?I don't understand because few month ago it worked perfectly ...

  • Casual Listener
  • Plan Premium Country France Device (Iphone 12) Operating System (iOS 16, Spotify V 8.7.68)   My Question or Issue My question is simple, why can't I create a group session with my blue...
  • OscarDC
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution More puzzlement over 'Local Files'

Hello,I realise that the method of accessing local files on iOS devices has recently changed but I've noticed a couple of odd things when trying out the new method: 1. The 'old' method (on Spotify for PC, add a source folder containing music files th...

  • Regular
  • Hello, I realise that the method of accessing local files on iOS devices has recently changed but I've noticed a couple of odd things when trying out the new method:   1. The 'old' method (on...
  • AlejaR
  • Moderator
  • 736 Views
  • 10 replies
  • 0 likes
  • 736 Views
  • 10 replies
  • 0 likes

Superuser Contribution Songs don’t play unless they have been liked

PlanPremiumCountryUSDeviceIPhone 11Operating SystemiOS 13.6Question or IssueWhen I go to an album to play a song that has not been downloaded it won’t play. It gets stuck in a screen like the first picture I attached. However I can like and then imme...

  • Visitor
  • Plan Premium Country US Device IPhone 11 Operating System iOS 13.6 Question or Issue When I go to an album to play a song that has not been downloaded it won’t play. It gets stuck in a scree...
  • Espinator
  • Newbie
  • 15363 Views
  • 39 replies
  • 12 likes
  • 15363 Views
  • 39 replies
  • 12 likes

Superuser Contribution Certain podcasts not playing over wifi

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 12.3.1 My Question or IssueI keep having the same issue playing Pod Save America over wifi. I can stream music without issue, and can stream certain other podcasts, but for some reason, I can onl...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I keep having the same issue playing Pod Save America over wifi. I can stream music without ...
  • OscarDC
  • Moderator
  • 2182 Views
  • 5 replies
  • 0 likes
  • 2182 Views
  • 5 replies
  • 0 likes

Superuser Contribution spotify only plays the first 10 seconds of most songs

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or Issuespotify will only play the first ten seconds of most all of my songs. i have them all downloaded but spotify still won’t work, even when i connect to wifi.

  • Visitor
  • Plan Premium Country USA Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue spotify will only play the first ten seconds of most all of my songs. i have them all downl...
  • Alex
  • Spotify Legend
  • 10561 Views
  • 9 replies
  • 0 likes
  • 10561 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify offline music only download when the phone is unloked

PlanPremium DeviceiPhone 11 pro maxOperating System(iOS 13.3.1 My Question or Issue When In settings I go to Music Quality, in Download section there is this message: “Please Keep Spotify Open And Your screen unlocked. Downloads will pause If your de...

  • Casual Listener
  • Plan Premium   Device iPhone 11 pro max Operating System (iOS 13.3.1   My Question or Issue   When In settings I go to Music Quality, in Download section there is this messag...
  • SilSpoti
  • Music Fan
  • 3483 Views
  • 3 replies
  • 0 likes
  • 3483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle multiple playlists

PlanPremiumCountryUnited States DeviceiPhone 12Operating SystemiOS 15 My Question or IssueOn desktop, you can take 2 (or more) playlists, add them to a folder and use that to shuffle them together. Why can’t I do this on mobile? It’s a great feature,...

  • Regular
  • Plan Premium Country United States  Device iPhone 12 Operating System iOS 15   My Question or Issue On desktop, you can take 2 (or more) playlists, add them to a folder and use th...
  • Yordan
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Streaming with WatchOS 9 broken

PlanPremiumCountryGermanyDeviceApple Watch Series 6 CellularOperating SystemWatchOS 9b7 My Question or Issue I know that WatchOS 9 is still in beta but as we are already on b7 this issue might make it into the production version. When streaming Spoti...

  • Newbie
  • Plan Premium Country Germany Device Apple Watch Series 6 Cellular Operating System WatchOS 9b7   My Question or Issue   I know that WatchOS 9 is still in beta but as we are alrea...
  • Steds
  • Newbie
  • 3283 Views
  • 8 replies
  • 5 likes
  • 3283 Views
  • 8 replies
  • 5 likes

Superuser Contribution Missing top genres

PlanPremiumCountryCanadaDeviceiPhone 13pro max Operating SystemiOS 15.3 My Question or IssueMy top genres on the search page seemed to have disappeared and will not come back and I’m not sure why and what to do. Can anyone help me out? Thank you!

  • Newbie
  • Plan Premium Country Canada Device iPhone 13pro max  Operating System iOS 15.3   My Question or Issue My top genres on the search page seemed to have disappeared and will not come...
  • Dylanlebel
  • Casual Listener
  • 4346 Views
  • 8 replies
  • 0 likes
  • 4346 Views
  • 8 replies
  • 0 likes

recently played artists and playlist don’t show up on the mobile app

Why does “recently played” whether it be artist or playlistit not show up on the app like it does on the desktop, like it used to before the most recent app update. I have deleted, restarted, cleared cache. Still nothing.

  • Casual Listener
  • Why does “recently played” whether it be artist or playlistit not show up on the app like it does on the desktop, like it used to before the most recent app update. I have deleted, restarted, cleared...
  • bdinator
  • Regular
  • 466 Views
  • 3 replies
  • 3 likes
  • 466 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution spotify is not working on the ipad 2

Please fix the problem with that spotify is not working on the ipad 2, otherwise you will lose many customers on such ignorance of their customers.

  • Regular
  • Please fix the problem with that spotify is not working on the ipad 2, otherwise you will lose many customers on such ignorance of their customers.
  • Primoris
  • Regular
  • 8791 Views
  • 10 replies
  • 2 likes
  • 8791 Views
  • 10 replies
  • 2 likes

Superuser Contribution Automatic log in when I download Spotify

PlanFreeCountryUSADeviceiPhone IssueWhen I download Spotify on a device in my iCloud, and open the app, it is automatically logged into my Spotify account, without me having to input my email and password. I do not have Spotify linked to my iCloud or...

  • Newbie
  • Plan Free Country USA Device iPhone   Issue When I download Spotify on a device in my iCloud, and open the app, it is automatically logged into my Spotify account, without me having to i...
  • Eni
  • Moderator
  • 1589 Views
  • 1 replies
  • 0 likes
  • 1589 Views
  • 1 replies
  • 0 likes

Offline Streaming

PlanPremiumCountryAustriaDevice(iPhone XR)Operating System(iOS 16) My Question or IssueMusic I have downloaded won't work when I'm offline. Any of you had or has this problem?

  • Newbie
  • Plan Premium Country Austria Device (iPhone XR) Operating System (iOS 16)   My Question or Issue Music I have downloaded won't work when I'm offline. Any of you had or has this problem...
  • MateusM
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist

PlanPremiumCountrySanta AnaDeviceiPhone 12Operating SystemiOS 16 My Question or IssueI made a playlist on my pc and added all the songs to it, but when I went to mobile, none of the songs are in the playlist.

  • Newbie
  • Plan Premium Country Santa Ana Device iPhone 12 Operating System iOS 16   My Question or Issue I made a playlist on my pc and added all the songs to it, but when I went to mobile, none...
  • Yordan
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will he get notified if i am logged in without pressing play?

Hey there,So my partner has logged into his spotify account on my phone recently while also being logged in on his own phone.I can still see what he is listening to through my device as his account is still logged in on my phone.I just wanted to know...

  • Newbie
  • Hey there, So my partner has logged into his spotify account on my phone recently while also being logged in on his own phone. I can still see what he is listening to through my device as his accou...
  • Dian
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops and starts playing by its self

Recently the Spotify app on my iPhone 6+ has developed a mind of its own to the point that it's basically unusable. It's constantly stopping, starting or skipping songs by its self. When it does this it plays the 3 tones it plays when you press the p...

  • Newbie
  • Recently the Spotify app on my iPhone 6+ has developed a mind of its own to the point that it's basically unusable. It's constantly stopping, starting or skipping songs by its self. When it does this...
  • Dian
  • Spotify Legend
  • 1319 Views
  • 3 replies
  • 2 likes
  • 1319 Views
  • 3 replies
  • 2 likes