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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution [Bug] Song switches in the middle multiple times, the previous song starts playing

None of the below information is required.PlanPremium CountryIndia DeviceiPhone 13 ProOperating SystemiOS 16 So I have two problems 1) I have been facing this for a while where the music starts streaming on another device randomly in the middle of my...

  • Visitor
  • None of the below information is required. Plan Premium   Country India   Device iPhone 13 Pro Operating System iOS 16   So I have two problems  1) I have been fa...
  • Eni
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution App glitches with new Iphone

My Question or IssueNow playing is not showing in app at the bottom. Also when I click on the new music bar that shows on IPhone 14 outside of the app…the music stops once the app is opened.I also took a screen recording if needed. PlanPremiumCountry...

3509CF4A-D904-44E2-88B4-4897D29502F3.png
  • Casual Listener
  • My Question or Issue Now playing is not showing in app at the bottom. Also when I click on the new music bar that shows on IPhone 14 outside of the app…the music stops once the app is opened. I als...
  • OscarDC
  • Moderator
  • 1186 Views
  • 8 replies
  • 4 likes
  • 1186 Views
  • 8 replies
  • 4 likes

Superuser Contribution Home page not opening in offline mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy home page will not open. i pbone in offline mode

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My home...
  • Alex
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Screen with Genres

I had a screen with buttons for various genres - fairly large ones with pictures. I can’t find it - is there a way to get it back? Or am I thinking of something else? Premium, USA, iPhone 11, iOS 15.6.1 Device

  • Visitor
  • I had a screen with buttons for various genres - fairly large ones with pictures.  I can’t find it - is there a way to get it back?  Or am I thinking of something else?   Premium, US...
  • Yordan
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio pauses when app is reopened

PlanPremiumCountryUSADeviceiPhone 11 ProOperating SystemiOS 16.0 My Question or IssueWhen passively listening to audio (app closed or phone sleeping), audio is automatically paused when you re-open the application. Noticed this since upgrading to iOS...

  • Visitor
  • Plan Premium Country USA Device iPhone 11 Pro Operating System iOS 16.0   My Question or Issue When passively listening to audio (app closed or phone sleeping), audio is automatically ...
  • Yordan
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music stops playing after one song on Apple Watch

PlanPremiumCountry US DeviceiPhone 13 Max / Apple Watch 5Operating SystemIOS 16 /watchOS 9.0 My Question or IssuePlease help. I've used Spotify for a couple of years now and have recently run into problems with it stopping after playing one song on m...

  • Newbie
  •   Plan Premium Country US   Device iPhone 13 Max / Apple Watch 5 Operating System IOS 16 /watchOS 9.0   My Question or Issue Please help. I've used Spotify for a couple of y...
  • Yordan
  • Moderator
  • 4525 Views
  • 2 replies
  • 0 likes
  • 4525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lock Screen Time Slider Does Not Work Properly

PlanPremiumCountryTurkeyDeviceiPhone 12 miniOperating SystemiOS 15.6.1 My Question or IssueCurrently, I am using the lastest version of the Spotify on iOS which is 8.7.62. The problem is that when I skip forward a song and get back to that song right...

  • Casual Listener
  • Plan Premium Country Turkey Device iPhone 12 mini Operating System iOS 15.6.1   My Question or Issue Currently, I am using the lastest version of the Spotify on iOS which is 8.7.62. Th...
  • Yordan
  • Moderator
  • 679 Views
  • 7 replies
  • 0 likes
  • 679 Views
  • 7 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] Sync song to this Iphone

When I added a song to spotify on my pc, i cant play it on iphone. I DONT HAVE THE OPTION FOR "ENABLE SYNC FROM DESKTOP". YES I HAVE PREMIUM. YES I HAVE THE LATEST UPDATE. It tells me instruction on how to sync the song to my iphone and they literall...

  • Newbie
  • When I added a song to spotify on my pc, i cant play it on iphone. I DONT HAVE THE OPTION FOR "ENABLE SYNC FROM DESKTOP". YES I HAVE PREMIUM. YES I HAVE THE LATEST UPDATE. It tells me instruction on ...
  • Jeremy
  • Spotify Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music isn’t showing on second phone that is connected to same account

I have two phones that are both logged on to same account. When one plays music ironically it is not showing up as playing on the second phone. I have worked this for the last 3/4 years and it has automatically just stopped. I like to see when my par...

  • Regular
  • I have two phones that are both logged on to same account.  When one plays music ironically it is not showing up as playing on the second phone.  I have worked this for the last 3/4 years a...
  • OscarDC
  • Moderator
  • 879 Views
  • 6 replies
  • 0 likes
  • 879 Views
  • 6 replies
  • 0 likes

[SOLVED it was car mode] Play screen way too basic can't do anything

SOLVED apparently there's a car mode that Spotify switched to at some point. Premium, iPhone 13 mini My Question or IssueWhat's the deal with the new play screen?- Can't click on artist- Can't click on album- Can't open the playlist it is in- Can't a...

  • Newbie
  • SOLVED apparently there's a car mode that Spotify switched to at some point.   Premium, iPhone 13 mini   My Question or Issue What's the deal with the new play screen? - Can't click o...
  • ToolboxT
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Offline downloads are unbearably slow on iOS

DeviceiPhone 13 Pro (iOS 15.6.1) My Question or IssueI have noticed that the download speed for offline listening is incredibly slow. I have about 4000 offline songs and it takes 2-3 hours to download everything if my phone doesn't sleep. That's righ...

  • Casual Listener
  • Device iPhone 13 Pro (iOS 15.6.1)   My Question or Issue I have noticed that the download speed for offline listening is incredibly slow. I have about 4000 offline songs and it takes 2-3 hou...
  • ToolboxT
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

download playlist to apple watch, I don't see the 3 dots. any thoughts?

I have family premium account. iOS latest versions on watch and iphone. the download option for playlists can't be found.

  • Casual Listener
  • I have family premium account.  iOS latest versions on watch and iphone.  the download option for playlists can't be found.
  • ToolboxT
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes don't show on apple watch in the playing queue + "your episodes" doesn't play

Plan: PremiumDevices: Apple Watch Series 5 with cellular, iPhone 13Latest versions of iOS and Watch OSLatest version of Spotify mobile (8.7.56)Watch has been restarted, Apple watch app and iphone app have been freshly reinstalled My Question or Issue...

  • Regular
  • Plan: Premium Devices: Apple Watch Series 5 with cellular, iPhone 13 Latest versions of iOS and Watch OS Latest version of Spotify mobile (8.7.56) Watch has been restarted, Apple watch app and ip...
  • Vasil
  • Moderator
  • 739 Views
  • 8 replies
  • 0 likes
  • 739 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution [iOS][iPadOS] add Volume levels to iPad

Spotify on iPhone has a lifesaving (somewhat) option in it’s settings called “Volume level: Quiet” (Settings>Playback>Volume level>Loud/Normal/Quiet)It changes the in App volume only of Spotify. This function is super useful, as music tends to be ver...

  • Casual Listener
  • Spotify on iPhone has a lifesaving (somewhat) option in it’s settings called “Volume level: Quiet” (Settings>Playback>Volume level>Loud/Normal/Quiet) It changes the in App volume only ...
  • blackykop
  • Casual Listener
  • 1352 Views
  • 2 replies
  • 0 likes
  • iOS
  • 1352 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify skipping 2 songs in queue.

Basically no matter what I do, when a song finishes, it goes to the next song but skips after a single second, skipping two songs in a row before playing the next song. Happens on cellular and on wifi. I’ve restarted my phone, reinstalled the app, we...

  • Newbie
  • Basically no matter what I do, when a song finishes, it goes to the next song but skips after a single second, skipping two songs in a row before playing the next song. Happens on cellular and on wif...
  • Elena
  • Moderator
  • 2085 Views
  • 10 replies
  • 15 likes
  • 2085 Views
  • 10 replies
  • 15 likes

Solved!!Superuser Contribution Cannot stream music through Apple watch

PlanPremiumCountryUKDeviceApple Watch series 6 (cellular)Operating SystemWatchOS 7.5 My Question or IssueIve recently purchased a new Apple Watch however the Spotify app won’t allow me to stream music through it. It shows up as an option and just sta...

  • Casual Listener
  • Plan Premium Country UK Device Apple Watch series 6 (cellular) Operating System WatchOS 7.5   My Question or Issue Ive recently purchased a new Apple Watch however the Spotify app won’...
  • u8ln22w6y6cgzvorlmr9
  • Newbie
  • 2057 Views
  • 13 replies
  • 3 likes
  • 2057 Views
  • 13 replies
  • 3 likes

Superuser Contribution Shuffle

I have Been having an issue with my songs shuffling. Before I was able to play a playlist and if I didnt Like the song that it started with I could Click the play button again and it would select a new song. Now it just pauses it and keeps playing. I...

  • Visitor
  • I have Been having an issue with my songs shuffling. Before I was able to play a playlist and if I didnt Like the song that it started with I could Click the play button again and it would select a n...
  • Dian
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 2 likes
  • 253 Views
  • 1 replies
  • 2 likes

Superuser Contribution How to become a distributor

Hello I want to ask how to create a distributor account on spotify or how to distribute music... I have created a music distribution platform. Thank you!

  • Visitor
  • Hello I want to ask how to create a distributor account on spotify or how to distribute music... I have created a music distribution platform.       Thank you!  
  • Eni
  • Moderator
  • 1460 Views
  • 1 replies
  • 0 likes
  • 1460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot control/change songs when casting to Google Home (iOS & macOS)

I'm casting to Google Home from Spotify either on iOS (latest version) or macOS desktop (latest version). Playback works, but once I'm connected, I cannot select/play a different song unless I add it to the playback queue and press "skip". I would ha...

  • Casual Listener
  • I'm casting to Google Home from Spotify either on iOS (latest version) or macOS desktop (latest version). Playback works, but once I'm connected, I cannot select/play a different song unless I add it...
  • Alex
  • Spotify Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • Google Home
    iOS
    macOS
  • 373 Views
  • 1 replies
  • 0 likes

Canvas option not showing up

For some reason, the canvas feature is not showing up in settings. I have the most recent update on iPhone 12.

  • Newbie
  • For some reason, the canvas feature is not showing up in settings. I have the most recent update on iPhone 12.
  • 311 Views
  • 0 replies
  • 1 likes
  • 311 Views
  • 0 replies
  • 1 likes