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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398635 Views
  • 879 replies
  • 326 likes
  • 398635 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78781 Views
  • 124 replies
  • 32 likes
  • 78781 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18026 Views
  • 8 replies
  • 0 likes
  • 18026 Views
  • 8 replies
  • 0 likes

Playlists Not syncing

I changed a playlist on my iPad this morning, but when I opened spotify on my iPhone the playlist didn't update. Didn't matter if I tried in my Wifi network or 3G. I've rebooted my phone and spotify and it still doesn't work. It also can't be a memor...

  • Newbie
  • I changed a playlist on my iPad this morning, but when I opened spotify on my iPhone the playlist didn't update. Didn't matter if I tried in my Wifi network or 3G. I've rebooted my phone and spotify ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Premium upgrade

signed up for a premium account yet my iphone continues to say so many hours left in my free trial, will the premium account kick in,so to say, once that trial ends. I have uninstalled and reinstalled the app and no change. Thanks in advance for any ...

  • Casual Listener
  • signed up for a premium account yet my iphone continues to say so many hours left in my free trial, will the premium account kick in,so to say, once that trial ends. I have uninstalled and reinstalle...
  • MikeyB
  • Community Legend
  • 336 Views
  • 6 replies
  • 0 likes
  • 336 Views
  • 6 replies
  • 0 likes

Trouble With Spotify Premium Iphone4

I have an premium account, but when I log-in wiht facebook on my iphone 4, It says I do not have an premium account. Please help, Thanx

  • Newbie
  • I have an premium account, but when I log-in wiht facebook on my iphone 4, It says I do not have an premium account.   Please help,   Thanx
  • joaoarruda
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Spotify off-line mode on an iPhone that I dont have.....

Hello I currently use spotify on my laptop, with a free account. I'm interested in the off-line facility offered with spotify premium, but I dont have a mobile device as such at the moment.I have a Creative Zen mp3 player, but I presume that when spo...

  • Casual Listener
  • Hello   I currently use spotify on my laptop, with a free account. I'm interested in the off-line facility offered with spotify premium, but I dont have a mobile device as such at the moment. ...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Can't queue songs

On Android, I can hold down on a song which bring up options to queue this song next, therefore I can create an "on the go" playlist from other playlists quickly. On iPhone there doesn't seem to be an option to do this queueing... am I missing someth...

  • Casual Listener
  • On Android, I can hold down on a song which bring up options to queue this song next, therefore I can create an "on the go" playlist from other playlists quickly. On iPhone there doesn't seem to be a...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Spotify mobile not upgrading

I just purchased a premium account but cannot get it to work on spotify mobile. Help!

  • Newbie
  • I just purchased a premium account but cannot get it to work on spotify mobile. Help!
  • Taylor
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify pauses on every song i listen to !!

Hey. My spotify pauses every time i try to listen to a song on my iphone. i have paid for premium and all that is sorted out, but i cant understand why my spotify pauses the whole time?? listen to spotify on the computer is working fine , but on the ...

  • Newbie
  • Hey.   My spotify pauses every time i try to listen to a song on my iphone. i have paid for premium and all that is sorted out, but i cant understand why my spotify pauses the whole time?? lis...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Spotify people not receiving my music

Every time I send a message and a song to someone they don't receive it. I think it's been happening for a few months.Using an iPhone 4S with the latest spotify update.Very annoying. Anyone got any ideas?Thanks

  • Casual Listener
  • Every time I send a message and a song to someone they don't receive it. I think it's been happening for a few months. Using an iPhone 4S with the latest spotify update. Very annoying. Anyone g...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Show Cover Art on Playlists list?

I like Spotify, and I like alot of albums, and I like to listen to them separately, so for now I have 1 playlist for each album. Anyway, I would like to see some cover art for them on the playlists list, you can see how boring it is:http://i.imgur.co...

  • Visitor
  • I like Spotify, and I like alot of albums, and I like to listen to them separately, so for now I have 1 playlist for each album.   Anyway, I would like to see some cover art for them on the pl...
  • ThaJeweler
  • Regular
  • 1842 Views
  • 3 replies
  • 0 likes
  • 1842 Views
  • 3 replies
  • 0 likes

Solved!! Spotify always stops playing music after one song

hi,I'm having a problem since I began using spotify on ios which is a pity. Whenever I start playing a song, spotify just plays it but after one song it shows the cover of the next song but doesn't play it. But it seem to believe it's playing it beca...

  • Casual Listener
  • hi, I'm having a problem since I began using spotify on ios which is a pity. Whenever I start playing a song, spotify just plays it but after one song it shows the cover of the next song but doe...
  • andrehooijer
  • Newbie
  • 6362 Views
  • 6 replies
  • 2 likes
  • 6362 Views
  • 6 replies
  • 2 likes

ShareMyPlaylists iOS App problems - suggestions?

I really like some of the lists available through ShareMyPlaylists, but the iOS app is painful to use. Does anyone know how to solve the following issues? 1. App stops playing music when the screen goes to sleep (Spotify and iTunes don't do this). 2....

  • Casual Listener
  • I really like some of the lists available through ShareMyPlaylists, but the iOS app is painful to use.  Does anyone know how to solve the following issues?   1. App stops playing music wh...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Spotify crashes when I try to delete one specific song in my Inbox.

For some reason when people send me songs to my inbox, I can delete them fine, all except for ONE specific song that when I try to delete, it crashes my whole spotify. It's stuck there. Any ideas? haha

  • Regular
  • For some reason when people send me songs to my inbox, I can delete them fine, all except for ONE specific song that when I try to delete, it crashes my whole spotify. It's stuck there. Any ideas? ha...
  • Taylor
  • Community Legend
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

alphabetical order for iphone

i have seen a few comments about this problem, and there seems to be alot of people that actually want to be able to sort out there playlists alphabetically on there phone as it would be a great help in for what you are looking for instead of searchi...

  • Newbie
  • i have seen a few comments about this problem, and there seems to be alot of people that actually want to be able to sort out there playlists alphabetically on there phone as it would be a great...
  • icharlie17
  • Newbie
  • 455 Views
  • 2 replies
  • 5 likes
  • 455 Views
  • 2 replies
  • 5 likes

Synced local files corrupt

Whenever I try to sync my 120 gb classic, the songs end up corrupt on the iPod, but they aren't corrupt in Spotify.I tried to use spotify to sync the iPod because iTunes put it in a "recovery loop" or something.Is there something I'm doing incorrectl...

  • Casual Listener
  • Whenever I try to sync my 120 gb classic, the songs end up corrupt on the iPod, but they aren't corrupt in Spotify. I tried to use spotify to sync the iPod because iTunes put it in a "recovery loop"...
  • olithorri
  • Casual Listener
  • 768 Views
  • 4 replies
  • 0 likes
  • 768 Views
  • 4 replies
  • 0 likes

iPad help

Good morning, i am having trouble with Spotify on my Ipad. It will start a song then a minute or two in, it stops playing! if you go to another song it won`t even play. it has never done this before. Very frustrating! would appreciate any help solvin...

  • Casual Listener
  • Good morning, i am having trouble with Spotify on my Ipad. It will start a song then a minute or two in, it stops playing! if you go to another song it won`t even play. it has never done this before....
  • Peter__
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Premium doesn't work on my Iphone

so a few days ago i got a premium account specifically cause i wanted to use it on my phone..so far it has never recognised that i have a premium account on my phone...it works fine on a pc...starting to want my darn $10.00 back...any help... edit: i...

  • Newbie
  • so a few days ago i got a premium account specifically cause i wanted to use it on my phone.. so far it has never recognised that i have a premium account on my phone... it works fine on a pc... s...
  • Peter__
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Spotify is BROKEN - Offline playlists are using 3G data

Just hada massive row with my network provider who have. Effectively throttled my 3G connection to nothing because of 'Unacceptable Usuage' . I download my data usuage chart and I have about a hundred entries for 20,800.00kb (20 megs) one for last ni...

  • Regular
  • Just hada massive row with my network provider who have. Effectively throttled my 3G connection to nothing because of 'Unacceptable Usuage' . I download my data usuage chart and I have about a hundre...
  • Dara
  • Newbie
  • 1933 Views
  • 8 replies
  • 1 likes
  • 1933 Views
  • 8 replies
  • 1 likes

Twitter music not working

Guys, Facebook will not let me login to spotify on twitter music. Is there anyway I can have an account thats linked to my e-mail address instead of Facebook. Facebook is basically blocking the login sayings its suspicious. This would be fine , howev...

  • Newbie
  • Guys,    Facebook will not let me login to spotify on twitter music. Is there anyway I can have an account thats linked to my e-mail address instead of Facebook.    Facebook i...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

playlist

accedentily deleted a playlist top tracks, how to retreve it?

  • Casual Listener
  • accedentily deleted a playlist top tracks, how to retreve it?
  • Peter__
  • Community Legend
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Spotify Mobile works on wifi but not on 3G

Hi everybody,some days ago I bought a premium account. On my iMac spotify is working very well, but not on my iPhone 4. It works if is on wifi and not on 3g. For example, if I open the app on wifi, i switch on 3g and I come back to the app it will cr...

  • Casual Listener
  • Hi everybody, some days ago I bought a premium account. On my iMac spotify is working very well, but not on my iPhone 4. It works if is on wifi and not on 3g. For example, if I open the app on wifi,...
  • alexeidos
  • Casual Listener
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes