Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48109 Views
  • 15 replies
  • 36 likes
  • 48109 Views
  • 15 replies
  • 36 likes

I can't sync my playlists to IPhone

Hi there, I can not syncronize my playlists to offline mode on my 3:rd device, an iphone 4S. It works fine on my Mac and iphone4 since i´ve requested to have all my devices reseted. Can you please help me out??? Thank you very much in advance!

  • Casual Listener
  • Hi there,    I can not syncronize my playlists to offline mode on my 3:rd device, an iphone 4S. It works fine on my Mac and iphone4 since i´ve requested to have all my devices reseted. ...
  • Joe
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Controls not working on iPhone

A few days ago my Bluetooth and iPhone (5) lock controls for spotify stopped working.. (I can't skip songs out side of the app using my car seek buttons, or my controls from the lock screen... Anyone else having this issue?

  • Newbie
  • A few days ago my Bluetooth and iPhone (5) lock controls for spotify stopped working.. (I can't skip songs out side of the app using my car seek buttons, or my controls from the lock screen... Anyone...
  • Joe
  • Community Legend
  • 2163 Views
  • 5 replies
  • 1 likes
  • 2163 Views
  • 5 replies
  • 1 likes

Syncing all local tracks on Ipod touch 5th

Good evening community, I'm having problems syncing my local files on my brand new ipod touch 5th gen. First I had to create a playlist with all my local files inside because no tracks were being displayed in the file "local files" just above my play...

  • Casual Listener
  • Good evening community,    I'm having problems syncing my local files on my brand new ipod touch 5th gen.  First I had to create a playlist with all my local files inside because...
  • Mikoulasse
  • Casual Listener
  • 797 Views
  • 2 replies
  • 0 likes
  • 797 Views
  • 2 replies
  • 0 likes

Solved!! How to see and modify the queue on iPhone?

Hi All, I was talking to a friend yesterday about not being able to see or modify the music queue on my iPhone 5. We are both running the latest version 0.7.4.35. He looked at me like I was crazy. While he is playing a song with the artwork showing l...

  • Casual Listener
  • Hi All,   I was talking to a friend yesterday about not being able to see or modify the music queue on my iPhone 5.  We are both running the latest version 0.7.4.35.  He looked at ...
  • Damourti
  • Casual Listener
  • 10393 Views
  • 2 replies
  • 2 likes
  • 10393 Views
  • 2 replies
  • 2 likes

Local Files greyed out on IPhone 5

Hi, I can't sync my local music to my IPhone5, it was working before the new update, but since then I can't play my local music any more. Have tried everything and can't find a solution on the Internet since no one seems to have that problem.

  • Newbie
  • Hi, I can't sync my local music to my IPhone5, it was working before the new update, but since then I can't play my local music any more. Have tried everything and can't find a solution on the Inte...
  • Joe
  • Community Legend
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Playlists on iPhone

I want an easy way to combine two playlists together. I've looked all around the app and can't fin a way. It should be put under the Edit feature, and it should be titled 'Add to Another Playlist,' like adding an album to a playlist.

  • Newbie
  • I want an easy way to combine two playlists together. I've looked all around the app and can't fin a way. It should be put under the Edit feature, and it should be titled 'Add to Another Playlist,' l...
  • Joe
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Can we please get a Censored/Uncensored toggle?

Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?

  • Newbie
  • Having to listen to a song to determine what's censored and what isn't is archaic. At least label songs?
  • Joe
  • Community Legend
  • 461 Views
  • 1 replies
  • 4 likes
  • 461 Views
  • 1 replies
  • 4 likes

Problems with playback features in my car...

Hi! I run spotify on my iPhone 4 through my car's audio systems using Bluetooth. Everything was working fine untill about 2-3 days ago. I can get the audio to still play but I no longer have any playback features. I have recently upgraded to iOS 7 an...

  • Casual Listener
  • Hi!   I run spotify on my iPhone 4 through my car's audio systems using Bluetooth.   Everything was working fine untill about 2-3 days ago.  I can get the audio to still play b...
  • Joe
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Trouble Syncing Music to Offline

For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slected individul playlist to be "Available Offline," b...

  • Newbie
  • For the first few weeks of having premium, after turning my playlist to "Available Offline," I had no issue downloading them. Now, I can't get any songs to download to "Offline" properly. I have slec...
  • Joe
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Re: Songs are greyed out

Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don't think it's saying that I don't have premium, it ...

  • Regular
  • Hi, I'm actually having the same problem. Seems like it happened after the last iOS update. Looks like I have to sync everything all over again. I confirmed that my account shows up as premium. I don...
  • Lisa_W
  • Regular
  • 691 Views
  • 4 replies
  • 0 likes
  • 691 Views
  • 4 replies
  • 0 likes

Songs are greyed out

Hi All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming. I have a Premium account!! Why is this happening please? Thanks

  • Casual Listener
  • Hi   All of my songs are now greyed out saying I need a Premium account for on-demand mobile streaming.   I have a Premium account!!   Why is this happening please? &nbsp...
  • Goodman
  • Spotify Legend
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

not sync the local files on my iphone 5

Hi! The songs on my laptop arent sync on my iphone 5. (for example : Led Zeppelin <- not avaible on spotify) I've 7,5 Go in free space on my iphone 5. My lap top is a macbook Pro 15' mi 2010. Before i had no problem but since three or four months i'v...

  • Casual Listener
  • Hi! The songs on my laptop arent sync on my iphone 5. (for example : Led Zeppelin <- not avaible on spotify) I've 7,5 Go in free space on my iphone 5. My lap top is a macbook Pro 15' mi 2010...
  • 462 Views
  • 0 replies
  • 0 likes
  • 462 Views
  • 0 replies
  • 0 likes

Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent!

Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent! Tryed to istalled it many times but its the same problem. Everythig els is working, its just the radio mode that dont works! Please help me! Thanks!

  • Newbie
  • Iphone 4s Ios 7.0.3 Spotify is working but the radio mode doesent! Tryed to istalled it many times but its the same problem. Everythig els is working, its just the radio mode that dont works! Ple...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

iPhone 4 with iOS 7.0.2 - says I am not Premium user. But I am.

I have now been a Spotify Premium member since 10. August. Still I can NOT use my iPhone. It says I am not a Premium member. When logging online the web says I am a Premium user. I have reinstalled the Spotify app many times. No avail. Either you fix...

  • Casual Listener
  • I have now been a Spotify Premium member since 10. August. Still I can NOT use my iPhone. It says I am not a Premium member.   When logging online the web says I am a Premium user.  &...
  • Peter__
  • Community Legend
  • 627 Views
  • 5 replies
  • 0 likes
  • 627 Views
  • 5 replies
  • 0 likes

Not syncing my latest songs even when available offline is on

So over the last 3 days any new songs i have starred or made a playlist appear on my iphone but i am not able to play them when i dont have internet despite having the available offline mode switched on. I have also closed the app and tried reconnect...

  • Newbie
  • So over the last 3 days any new songs i have starred or made a playlist appear on my iphone but i am not able to play them when i dont have internet despite having the available offline mode switched...
  • Peter__
  • Community Legend
  • 413 Views
  • 1 replies
  • 1 likes
  • 413 Views
  • 1 replies
  • 1 likes

Thanks for your help guys

I don't know what I done but somehow it's working again thanks

  • Regular
  • I don't know what I done but somehow it's working again thanks
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

trouble "pulling up" current track?

Hi - it seems that since yesterday that I can't "pull up" the info for the track that's currently playing. Since iOS7 and its pull-up "control center", this feature has been troublesome, frankly and could use a new approach. No doubt you're already t...

  • Newbie
  • Hi - it seems that since yesterday that I can't "pull up" the info for the track that's currently playing.  Since iOS7 and its pull-up "control center", this feature has been troublesome, frankl...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

'Only local files synced' - issues with syncing ipod, and it has duplicated songs

I signed my Dad up to Spotify as I told him he would love it, however, he wanted to keep all of his current songs on his ipod. I plugged his ipod in, chose to 'Backup, erase & sync' his ipod and now all of his songs are back on his ipod (now via spot...

  • Newbie
  • I signed my Dad up to Spotify as I told him he would love it, however, he wanted to keep all of his current songs on his ipod.  I plugged his ipod in, chose to 'Backup, erase & sync' his ipo...
  • Peter__
  • Community Legend
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for iOS 0.7.6

Hi folks. What's new in this version (0.7.6): New: We’re changing the way you browse artists. Play top tracks, find related artists and read artist biographies. Coming soon to your iPhone. New: Now you can view and organise your Play Queue from the N...

  • Spotify Legend
  • Hi folks.   What's new in this version (0.7.6): New: We’re changing the way you browse artists. Play top tracks, find related artists and read artist biographies. Coming soon to your iPh...
  • Goodman
  • Spotify Legend
  • 7335 Views
  • 21 replies
  • 0 likes
  • 0.7.6
    iOS
    Release Notes
  • 7335 Views
  • 21 replies
  • 0 likes

Solved!! My iPhone appears and disappears from the Devices section

I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wifi connection on both my PC and my phone are stable...

  • Casual Listener
  • I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wi...
  • MMG229
  • Casual Listener
  • 935 Views
  • 1 replies
  • 0 likes
  • 935 Views
  • 1 replies
  • 0 likes