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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37128 Views
  • 15 replies
  • 36 likes
  • 37128 Views
  • 15 replies
  • 36 likes

Downgraded to Spotify Unlimited until iOS issues are resolved

I've today downgraded to Spotify Unlimited because the iOS client is becoming increasingly useless to me. When the following issues are resolved, I may consider paying for Spotify Premium again: - The offline playback issue described here: http://com...

  • Regular
  • I've today downgraded to Spotify Unlimited because the iOS client is becoming increasingly useless to me.   When the following issues are resolved, I may consider paying for Spotify Premium ...
  • JeremyLaurenson
  • Casual Listener
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

ipad help pleases

Hello, I am trying to connect to spotify (unlimited) on my new ipad through my wifi (no sim in ipad for 3g anyway) but it comes up with the "you need premium for mobile" message. i'm not mobile? i have checked that offline mode is disabled in setting...

  • Casual Listener
  • Hello, I am trying to connect to spotify (unlimited) on my new ipad through my wifi (no sim in ipad for 3g anyway) but it comes up with the "you need premium for mobile" message. i'm not mobile? ...
  • Liam
  • Community Legend
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

ios 3

Can I use my old ipod with ios 3? I did not find anything working with it I have spotify premium

  • Casual Listener
  • Can I use my old ipod with ios 3? I did not find anything working with it I have spotify premium
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

iPhone defaulting to Music instead of Spotify

This is perhaps a strange question, and I apologize if it has already been addressed. I'm not exactly sure what terminology I should use to explain this question. Basically, I use my Spotify account all day on my iPhone 4S (iOS 7). My wife typically ...

  • Regular
  • This is perhaps a strange question, and I apologize if it has already been addressed.  I'm  not exactly sure what terminology I should use to explain this question.   Basically, I ...
  • straes
  • Regular
  • 2175 Views
  • 2 replies
  • 0 likes
  • 2175 Views
  • 2 replies
  • 0 likes

Premium not working

I just upgraded to premium and paid through the website. I have logged in and out on the app and restarted phone and no luck. It still tell sm I am not a premium member. Please advise

  • Casual Listener
  • I just upgraded to premium and paid through the website. I have logged in and out on the app and restarted phone and no luck. It still tell sm I am not a premium member.      Ple...
  • Taylor
  • Community Legend
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Spotify Radio

I have the premium subsription on an iphone 5s, running ios 7.0.2 and have had the subscription for about a year now, and the radio function is not working, the screen comes up blank and does not allow me to search either. I have tried contacting cus...

  • Newbie
  • I have the premium subsription on an iphone 5s, running ios 7.0.2 and have had the subscription for about a year now, and the radio function is not working, the screen comes up blank and does not all...
  • Peter__
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Help! iPad/iPhone Spotify Jukebox app

Hi everyone, looking for a little help. I used to use "playmysong" on the iPhone to host a spotify jukebox. Unfortunately, the latest version doesn't support spotify playback. There are a couple of other's I have found, but they just don't do the bus...

  • Gig Goer
  • Hi everyone, looking for a little help. I used to use "playmysong" on the iPhone to host a spotify jukebox. Unfortunately, the latest version doesn't support spotify playback. There are a couple of o...
  • 1422 Views
  • 0 replies
  • 0 likes
  • 1422 Views
  • 0 replies
  • 0 likes

iPhone 4s won't should up under "Devices" Wireless OR USB on MacBook Pro

I've tried everything on the forums that I could find and I'm having no luck... I have an iPhone 4S (running 6.0.1) and premium Spotify (app version 0.5.9.10 - Spotify core: 0.7.1.6114). I have a MacBook Pro running 10.8.2. It doesn't show up on devi...

  • Music Fan
  • I've tried everything on the forums that I could find and I'm having no luck...   I have an iPhone 4S (running 6.0.1) and premium Spotify (app version 0.5.9.10 - Spotify core: 0.7....
  • Joe
  • Community Legend
  • 1709 Views
  • 4 replies
  • 0 likes
  • 1709 Views
  • 4 replies
  • 0 likes

Unable to play purchased songs

Why won't Spotify play my purchased downloads? Since the last update they are still in my playlists but greyed out, in order to play them it says I need to update to premium but I've already paid for them!!! Is anyone else experiencing this problem?

  • Newbie
  • Why won't Spotify play my purchased downloads? Since the last update they are still in my playlists but greyed out, in order to play them it says I need to update to premium but I've already paid for...
  • 1474 Views
  • 0 replies
  • 1 likes
  • 1474 Views
  • 0 replies
  • 1 likes

Browse on ipad

When will the new browse function be available on the iPad?

  • Casual Listener
  • When will the new browse function be available on the iPad?
  • arackaf
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Synch with ipod nano

I Activated a premium account and i am now testing. Just to be sure, and to understand (because reading in the community gives me different and opposit information) You can not sync a playlist (even if you made it offline available) to your ipod nano...

  • Newbie
  • I Activated a premium account and i am now testing. Just to be sure, and to understand (because reading in the community gives me different and opposit information)     You can not ...
  • Peter__
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Can I Listen To Local Files On iPhone With Spotify Free?

I was wondering if it was possible to play ONLY local files that I have already synced from my computer using the Spotify app on my iPhone with Spotify Free. I have Spotify Premium at the moment, but was wondering if this was possible on Spotify Free...

  • Casual Listener
  • I was wondering if it was possible to play ONLY local files that I have already synced from my computer using the Spotify app on my iPhone with Spotify Free. I have Spotify Premium at the moment, but...
  • Crescithex
  • Casual Listener
  • 1720 Views
  • 2 replies
  • 0 likes
  • Free
    iphone
    local files
    Mobile
    Spotify
    spotify free
  • 1720 Views
  • 2 replies
  • 0 likes

Solved!! Air Play i IPOD Touch

The symbol for Air Play have disappeared in my IPOD Touch. Or have it changed place? So my question is; what to do, if I want to use Air Play?

  • Casual Listener
  • The symbol for Air Play have disappeared in my IPOD Touch. Or have it changed place? So my question is; what to do, if I want to use Air Play?
  • Katty
  • Casual Listener
  • 923 Views
  • 4 replies
  • 0 likes
  • 923 Views
  • 4 replies
  • 0 likes

iOS 7 - Lock Screen Time Bar not Reseting

Hi, With spotify version 0.7.6.37 on iOS 7, when I replay a track on the lock screen or the new quick setting menu, the song timer doesn't get reset.... Hope you guys can fix this in your next release. Kind Regards, Tariq

  • Casual Listener
  • Hi,   With spotify version 0.7.6.37 on iOS 7, when I replay a track on the lock screen or the new quick setting menu, the song timer doesn't get reset....   Hope you guys can fix th...
  • 514 Views
  • 0 replies
  • 0 likes
  • IOS 7
  • 514 Views
  • 0 replies
  • 0 likes

Tracks STILL not syncing to iPhone

I'm getting really sick of this. This is an issue i've had with Spotify since I first signed up last year. I have music on my computer. I create a new playlist on Spotify, and add the tracks. I connect my iPhone 5 to the same wifi network that my com...

  • Regular
  • I'm getting really sick of this. This is an issue i've had with Spotify since I first signed up last year.  I have music on my computer. I create a new playlist on Spotify, and add the tracks...
  • Joe
  • Community Legend
  • 2469 Views
  • 6 replies
  • 0 likes
  • 2469 Views
  • 6 replies
  • 0 likes

iOS wont sync

I have been using Spotify Premium for a long time and just recently it stopped syncing one of my playlists that i have made offline ever since I started using spotify. This summer it lost all the songs so that they are not able offline but when I'm o...

  • Casual Listener
  • I have been using Spotify Premium for a long time and just recently it stopped syncing one of my playlists that i have made offline ever since I started using spotify. This summer it lost all the son...
  • Bobcorn
  • Casual Listener
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Browse option won't show on my iPhone app

My husband's spotify shows search & browse and he can look through playlists that have been created and stuff but I'm stuck to just searching. Why? We both have iPhone 5's that are updated. I upgraded to premium to see if that would work, it didn't. ...

  • Casual Listener
  • My husband's spotify shows search & browse and he can look through playlists that have been created and stuff but I'm stuck to just searching. Why? We both have iPhone 5's that are updated. I upg...
  • theprojecttn
  • Newbie
  • 1383 Views
  • 4 replies
  • 0 likes
  • 1383 Views
  • 4 replies
  • 0 likes

I can't get my ipod to pop up on spotify... help?

I got a new ipod. I am trying to use Spotify to put all the music on it. But when I plug my ipod up, nothing pops up under "Devices" on Spoitfy. Its not a touch or anything. Its a Nano 1st generation. Can someone please tell me why its doing this? I ...

  • Newbie
  • I got a new ipod. I am trying to use Spotify to put all the music on it. But when I plug my ipod up, nothing pops up under "Devices" on Spoitfy. Its not a touch or anything. Its a Nano 1st generation...
  • Peter__
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Ipod password

So heres my problem right now. Spotify wont send me the email to set up the mobile password. I signed up for premium for 10 bucks a month, now with that I think I deserve some sort f customer service, not a FAQ page. Trying to listen right now on the...

  • Casual Listener
  • So heres my problem right now. Spotify wont send me the email to set up the mobile password. I signed up for premium for 10 bucks a month, now with that I think I deserve some sort f customer service...
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Text Display for Longer Playlist Names

I wish there was a way to see the complete text for longer playlist names which go past the edge of the screen. I add albums as playlists a lot and the names can get a little long. If I have multiple albums from an artist in separate playlists and th...

  • Regular
  • I wish there was a way to see the complete text for longer playlist names which go past the edge of the screen.  I add albums as playlists a lot and the names can get a little long.  If I h...
  • PaulColeman
  • Newbie
  • 1421 Views
  • 4 replies
  • 3 likes
  • 1421 Views
  • 4 replies
  • 3 likes