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New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14461 Views
  • 1 replies
  • 1 likes
  • 14461 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83556 Views
  • 125 replies
  • 33 likes
  • 83556 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19506 Views
  • 8 replies
  • 0 likes
  • 19506 Views
  • 8 replies
  • 0 likes

Superuser Contribution “Something went wrong” error on the home screen.

Suddenly, which I click the home button in the Spotify app, I can see the home screen for a brief second and then get the “something went wrong” error. Pressing the TRY AGAIN button does nothing. I’ve restarted my phone/the app several times to no ef...

  • Newbie
  • Suddenly, which I click the home button in the Spotify app, I can see the home screen for a brief second and then get the “something went wrong” error. Pressing the TRY AGAIN button does nothing. I’v...
  • Simonvhem
  • Visitor
  • 13345 Views
  • 41 replies
  • 27 likes
  • 13345 Views
  • 41 replies
  • 27 likes

Superuser Contribution content of Liked songs (below artist)

PlanPremiumCountryBelgiumDeviceiPhone XSOperating SystemiOS 13 My Question or IssueIf I search for an artist I see there's a new section below the following button which lists how many songs of this particular artist I've liked. Very cool! But unfort...

  • Music Fan
  • Plan Premium Country Belgium Device iPhone XS Operating System iOS 13   My Question or Issue If I search for an artist I see there's a new section below the following button which list...
  • Mihail
  • Spotify Legend
  • 1253 Views
  • 8 replies
  • 0 likes
  • liked songs
  • 1253 Views
  • 8 replies
  • 0 likes

Superuser Contribution Re: Downloading music on Apple Watch

This is my newest problem . . . [Recap: I was able to use the new "download to apple watch" feature just fine for about 3 days. Then it started acting weird and not playing my playlist (instead of showing the playlist, it was showing "Laura's Apple W...

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  • Casual Listener
  • This is my newest problem . . . [Recap: I was able to use the new "download to apple watch" feature just fine for about 3 days. Then it started acting weird and not playing my playlist (instead of sh...
  • bryan_mccomb
  • Casual Listener
  • 1091 Views
  • 3 replies
  • 1 likes
  • 1091 Views
  • 3 replies
  • 1 likes

Superuser Contribution Music has no sound

PlanPremiumCountryU.S.Device(iPhone 7) 1 year oldOperating System(iOS 14.6 My Question or IssueThe music has no sound the sound on other apps is perfect. I tried reinstalling and restarting.

  • Visitor
  • Plan Premium Country U.S. Device (iPhone 7) 1 year old Operating System (iOS 14.6   My Question or Issue The music has no sound the sound on other apps is perfect. I tried reinstalling...
  • Novy
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play local files offline on spotify iphone app

Hi, I can not play my local files when my spotify app is in offline mode. When I am online it is fine, but when offline the songs will not play (they are obviously all dowloaded offline, green tick and all). All the songs are on my normal music on my...

  • Newbie
  • Hi,   I can not play my local files when my spotify app is in offline mode. When I am online it is fine, but when offline the songs will not play (they are obviously all dowloaded offline, gre...
  • Mihail
  • Spotify Legend
  • 266 Views
  • 2 replies
  • 2 likes
  • 266 Views
  • 2 replies
  • 2 likes

Superuser Contribution Shuffle doesn't work on Blend playlists

I've created two Blend playlists with friends on Spotify so far, and when I hit shuffle on either of them, they just don't shuffle. i.e., The queue does not change whatsoever when I hit the shuffle button. PlanPremiumCountryUSADeviceiPhone 11 ProOper...

  • Casual Listener
  • I've created two Blend playlists with friends on Spotify so far, and when I hit shuffle on either of them, they just don't shuffle. i.e., The queue does not change whatsoever when I hit the shuffle b...
  • Ver
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 1 likes
  • 560 Views
  • 3 replies
  • 1 likes

Songs skipping and stopping on Chromecast speakers

Hi, The issue in the link below is indeed exactly describing our problem:https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Songs-skipping-on-Google-Home-Chromecast-Audio/m-p/5016644#M72216Posting as new issue, as that issue seems to not ac...

  • Visitor
  • Hi,   The issue in the link below is indeed exactly describing our problem: https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Songs-skipping-on-Google-Home-Chromecast-Audio/m-p/501...
  • MateusM
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • chromecast audio
    Chromecast Speaker
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution History on mobile playing wrong songs

DeviceiPhone 7 on iOS 14.6, iPhone XR on 14.3Spotify version:8.6.30.968My Question or IssueClicking on a song in history just shuffles through other songs In the attached screen recording the whole time I was clicking on miss the rageI’ve tried this ...

  • Visitor
  • Device iPhone 7 on iOS 14.6, iPhone XR on 14.3 Spotify version: 8.6.30.968 My Question or Issue Clicking on a song in history just shuffles through other songs  In the attached screen reco...
  • Eni
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group sessions apple watch like status

PlanPremiumCountryGermany Device(iPhone 11 pro max Operating System(iOS 14 .) My Question or Issue Person A apple watch + iPhone 11 pro maxPerson B Apple watch + iPhone X When in a group session the apple watch of person B shows a song as "liked" eve...

  • Visitor
  • Plan Premium Country Germany   Device (iPhone 11 pro max  Operating System (iOS 14 .)   My Question or Issue   Person A apple watch + iPhone 11 pro max Person B Apple...
  • CarlosE
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Filtering by downloaded songs doesn’t work in folders

PlanPremiumCountryUnited StatesDeviceiPhone 8 PlusOperating SystemiOS 14.4 My Question or IssueWhen filtering by Downloaded Songs, it filters those folders that have Downloaded playlists, but if the playlist is in a folder within a folder I see all t...

  • Music Fan
  • Plan Premium Country United States Device iPhone 8 Plus Operating System iOS 14.4   My Question or Issue When filtering by Downloaded Songs, it filters those folders that have Download...
  • CarlosE
  • Moderator
  • 411 Views
  • 5 replies
  • 1 likes
  • 411 Views
  • 5 replies
  • 1 likes

[iOS][Connect] Apple Watch stopped streaming

My Apple Watch was streaming fine over LTE and would switch from my phone e connection to the LTE connection as I left home. Yesterday it failed to connect and posted “something went wrong. Try again later” After looking for solutions I have - restar...

  • Casual Listener
  • My Apple Watch was streaming fine over LTE and would switch from my phone e connection to the LTE connection as I left home. Yesterday it failed to connect and posted “something went wrong. Try again...
  • 268 Views
  • 0 replies
  • 2 likes
  • Connect
    iOS
  • 268 Views
  • 0 replies
  • 2 likes

Superuser Contribution Device sync stopped working

PlanPremiumCountryFranceDeviceiPhone 6sOperating SystemiOS 14.2My Question or IssueHi, since yesterday my Spotify does not sync between my phone and desktops (Windows 10). I have been switching between devices for years even when the phone is on mobi...

  • Casual Listener
  •   Plan Premium Country France Device iPhone 6s Operating System iOS 14.2 My Question or Issue Hi, since yesterday my Spotify does not sync between my phone and desktops (Windows 10). I...
  • Alex
  • Moderator
  • 332 Views
  • 7 replies
  • 0 likes
  • 332 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Bluetooth play button does not always resume music

PlanPremium CountryUnited States DeviceiPhone SE 2nd GenerationOperating SystemiOS 14.6 My Question or IssueMy iPhone is paired to a variety of Bluetooth devices. I find that the pause button on these devices works on pausing the music, but play does...

  • Roadie
  •   Plan Premium   Country United States   Device iPhone SE 2nd Generation Operating System iOS 14.6   My Question or Issue My iPhone is paired to a variety of Bluetoot...
  • Eni
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dislike button missing from Spotify

PlanPremiumCountrySpainDeviceiPhone 8 plus / Macbook Pro 15"Operating SystemiOS 12, MacOS My Question or IssueDislike button missing in a lot of playlists in Spotify. Is this a bug? A feature? This problem is making me crazy, before (like last year) ...

  • Casual Listener
  • Plan Premium Country Spain Device iPhone 8 plus / Macbook Pro 15" Operating System iOS 12, MacOS   My Question or Issue Dislike button missing in a lot of playlists in Spotify. Is this...
  • EmilyMae418
  • Visitor
  • 38169 Views
  • 117 replies
  • 180 likes
  • 38169 Views
  • 117 replies
  • 180 likes

Superuser Contribution ¿why cant I use the offline feature of the apple watch? it just doesn't show. My app is up to date.

Hey so... recently I saw that the apple watch is able to download music and use it offline, nevertheless, my iPhone app just doesn't shot the option to do so. I've made sure that it is up to date. I live in Guatemala and have premium. ¿Is this issue ...

  • Newbie
  • Hey so... recently I saw that the apple watch is able to download music and use it offline, nevertheless, my iPhone app just doesn't shot the option to do so. I've made sure that it is up to date. I ...
  • Tania235
  • Casual Listener
  • 1057 Views
  • 4 replies
  • 5 likes
  • 1057 Views
  • 4 replies
  • 5 likes

Superuser Contribution Playlist

PlanPremium “Family one”CountryPuerto Rico Device(iPhone 12 Pro Max)Operating System(iOS 14) My Question I was looking to add a whole playlist “mine” to add it to another playlist of mine “kind of merging plays list” I remember this feature in old ve...

  • Visitor
  • Plan Premium “Family one” Country Puerto Rico  Device (iPhone 12 Pro Max) Operating System (iOS 14)   My Question  I was looking to add a whole playlist “mine” to add it to a...
  • Alex
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hacking?? Spotify stops chosen song and plays random, unknown song

Hi! So recently, I‘m experiencing a major issue when using spotify. I‘m chosing a song from a playlist and it starts playing. After some of time, mostly between 5 and 30 seconds and never above, a random other song starts to play. These are no songs ...

  • Casual Listener
  • Hi!    So recently, I‘m experiencing a major issue when using spotify. I‘m chosing a song from a playlist and it starts playing. After some of time, mostly between 5 and 30 seconds and ne...
  • Jeremy
  • Spotify
  • 6019 Views
  • 14 replies
  • 2 likes
  • 6019 Views
  • 14 replies
  • 2 likes

Suddenly my premium acct is not recognized in my ipad 4 ios10 that i cannot log in

i was renewing my premium account yesterday and i logged out on my ipad 4 ios10. after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4 ios10 but works perfectly fine on my iphone 6s. i listen...

  • Visitor
  • i was renewing my premium account yesterday and i logged out on my ipad 4 ios10.  after renewing, i logged in back and suddenly my premium account is no longer recognized by spotify on my ipad 4...
  • Noah
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Premium on iPad

I am subscribed to Premium and I can normally use it on both my iPhone 12 and MacBook Air however it does not seem to work properly on my iPad Air: I am able to choose the song to play but by doing so it disables shuffle play which means that I can’t...

  • Casual Listener
  • I am subscribed to Premium and I can normally use it on both my iPhone 12 and MacBook Air however it does not seem to work properly on my iPad Air: I am able to choose the song to play but by doing s...
  • Noah
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • iPad Air Premium Shuffle
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Session would play the next song but would return to the next song in the queue/playlist.

Plan: FamilyFree/Premium: PremiumCountry: Aussie Device(iPad Pro 2020, iPhone 5s, iPhone 6s Plus)Operating SystemiOS 14.6,iOS 12.x, 14.4.2, My Question or IssueIf I changed the music while the song is originally opened, the song will play the next so...

  • Visitor
  • Plan: Family Free/Premium: Premium Country: Aussie   Device (iPad Pro 2020, iPhone 5s, iPhone 6s Plus) Operating System iOS 14.6,iOS 12.x, 14.4.2,   My Question or Issue If I chan...
  • Jeremy
  • Spotify
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes