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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Play song/playlist radio feature not showing

PlanFreeCountryIndiaDeviceIphone13Operating SystemIos15.6 My Question or Issueradio feature of spotify not showing in ios version of my app but with same id and same subscription (free) feature showing in my android macbook and windows devices.

  • Visitor
  • Plan Free Country India Device Iphone13 Operating System Ios15.6   My Question or Issue radio feature of spotify not showing in ios version of my app but with same id and same subscrip...
  • user-removed
  • Not applicable
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Play on Airplay with Airport Express

PlanFreeCountryUSADeviceiPhone 8Operating SystemiOS 12.1.2 My Question or Issue I have an Airport Express connected to my wireless network strictly to stream music. Spotify has streamed correctly in the past, but lately, no sound plays. I'm able to s...

  • Newbie
  •     Plan Free Country USA Device iPhone 8 Operating System iOS 12.1.2   My Question or Issue   I have an Airport Express connected to my wireless network strictly to ...
  • AlejaR
  • Moderator
  • 3188 Views
  • 4 replies
  • 7 likes
  • 3188 Views
  • 4 replies
  • 7 likes

Superuser Contribution ALL Downloaded songs on my iphone all of a sudden turn grey when offline and no longer available

Plan PremiumFree/Premium PremiumCountry USA Device iPhone 10, IOS 15.5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis keeps happening every few months and ALWAYS when...

  • Casual Listener
  • Plan Premium Free/Premium Premium Country USA   Device iPhone 10, IOS 15.5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc....
  • AlejaR
  • Moderator
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lyric flag button causes app to become unresponsive

PlanFreeCountryAustraliaDeviceiPhone 13 miniOperating SystemiOS 15.5 15.6 (I recently updated and the error still occurs) My Question or IssueI found incorrect lyrics for a track and tried to use the flag icon on the iOS app. As soon as I tap the ico...

  • Casual Listener
  • Plan Free Country Australia Device iPhone 13 mini Operating System iOS 15.5 15.6 (I recently updated and the error still occurs)   My Question or Issue I found incorrect lyrics for a t...
  • franfunayama
  • Casual Listener
  • 1755 Views
  • 13 replies
  • 3 likes
  • 1755 Views
  • 13 replies
  • 3 likes

Solved!!Superuser Contribution Browser Web player on iOS not working

PlanFreeCountryCanadaDeviceiPod touch 7th generationOperating SystemiOS 15.6My Question or IssueI’m trying to use the web player on my browser which is set to desktop site but it doesn’t work it either reloads over and over or shows error-dialog.gene...

  • Regular
  • Plan Free Country Canada Device iPod touch 7th generation Operating System iOS 15.6 My Question or Issue I’m trying to use the web player on my browser which is set to desktop site but it do...
  • Antonov1
  • Regular
  • 1441 Views
  • 6 replies
  • 0 likes
  • 1441 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Bug: Audio cuts out when placed on wireless charger

This bug has happened on iOS 14.5, then 14.6, and now the 15.0 beta on an iPhone 12 Pro. When listening to music through either bluetooth or just the speaker on my iPhone and placing the phone on a wireless charger (brand doesn't matter, I've tried A...

  • Casual Listener
  • This bug has happened on iOS 14.5, then 14.6, and now the 15.0 beta on an iPhone 12 Pro.   When listening to music through either bluetooth or just the speaker on my iPhone and placing the pho...
  • Andrewwalton
  • Visitor
  • 7997 Views
  • 31 replies
  • 10 likes
  • iOS
  • 7997 Views
  • 31 replies
  • 10 likes

Superuser Contribution Spotify Stops Playing Short Playlist Randomly if Spotify Not on Screen

If I go to another app or turn off the display, Spotify will stop playing in the middle of a song, not immediately but randomly. After returning to the app, pressing play restarts the song from the beginning. Also, this only happens when I try to lis...

  • Casual Listener
  • If I go to another app or turn off the display, Spotify will stop playing in the middle of a song, not immediately but randomly.  After returning to the app, pressing play restarts the song from...
  • Eni
  • Moderator
  • 525 Views
  • 3 replies
  • 0 likes
  • 525 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I get the heart button instead of album cover??

Plan Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

A5F6DB98-289E-4688-BB08-0FA47DC124A6.jpeg
  • Newbie
  • Plan   Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • OscarDC
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is there a dark overlay on the canvas videos?

PlanPremiumCountryUnited StateDeviceiPhone XROperating SystemLatest iOS as of 5/18/22 My Question or IssueWhy did Spotify add a dark overlay to its canvas videos? I like to screen record these canvas videos and share them to my instagram, but now tha...

  • Newbie
  • Plan Premium Country United State Device iPhone XR Operating System Latest iOS as of 5/18/22   My Question or Issue Why did Spotify add a dark overlay to its canvas videos?   I ...
  • Drah27
  • Newbie
  • 3322 Views
  • 16 replies
  • 7 likes
  • Canvas
    iphone
    Mobile
  • 3322 Views
  • 16 replies
  • 7 likes

Superuser Contribution High CPU usage on iPad Air 2020

DeviceiPad Air 20202Operating SystemiOS 15.5 My Question or Issue Spotify highly load CPU of my iPad even when it is playing music in background. I profiled it and saw problem, but stack-trace doesn't contain readable function names because it's prod...

  • Casual Listener
  • Device iPad Air 20202 Operating System iOS 15.5   My Question or Issue   Spotify highly load CPU of my iPad even when it is playing music in background. I profiled it and saw problem...
  • Alex
  • Spotify Legend
  • 2021 Views
  • 3 replies
  • 0 likes
  • 2021 Views
  • 3 replies
  • 0 likes

I have premium on my laptop but want it also on my iPhone my phone only shows a free account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ximzend
  • Rising Star 3
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Music stops playing and app gets stuck.

PlanPremiumCountryGibraltarDeviceiPhone 13 Pro MaxOperating SystemiOS 15.6 Music randomly stops playing and app gets stuck. Has been happening for the last couple of weeks.

  • Newbie
  •     Plan Premium Country Gibraltar Device iPhone 13 Pro Max Operating System iOS 15.6   Music randomly stops playing and app gets stuck.  Has been happening for the las...
  • Lyubka
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Where can i find the number of songs in my playlists?

Since the latest Spotify iOS update i can no longer find the number of songs in each of my playlists. (See the attached image)The number of songs is gone. PlanPremiumCountrySwedenDeviceiPhone XS MaxOperating SystemiOS 12,2 My Question or Issue

4BFA4D6B-EA93-4DB4-AB92-B020A46C1E34.jpeg
  • Gig Goer
  • Since the latest Spotify iOS update i can no longer find the number of songs in each of my playlists. (See the attached image) The number of songs is gone. 😞   Plan Premium Country ...
  • FF31416
  • Newbie
  • 25091 Views
  • 8 replies
  • 1 likes
  • 25091 Views
  • 8 replies
  • 1 likes

Superuser Contribution Track stops playing after a few seconds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify track stops playing after a few seconds into the song and to play the song again, i h...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • OscarDC
  • Moderator
  • 23659 Views
  • 11 replies
  • 2 likes
  • Tracks stops playing
  • 23659 Views
  • 11 replies
  • 2 likes

Superuser Contribution My playlists are broken - playlist not playing properly

Plan: PremiumCountry: USA Device: All devices Operating System: All OS My Question or Issue I deleted some older playlists and downloaded songs and created a couple of new playlists. Here is the issue that started happening after I did the above as o...

  • Visitor
  • Plan: Premium Country:  USA   Device: All devices  Operating System: All OS   My Question or Issue   I deleted some older playlists and downloaded songs and created a...
  • Eni
  • Moderator
  • 859 Views
  • 1 replies
  • 1 likes
  • 859 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not playing when offline

PlanPremiumCountryCZDeviceiPhone 8Operating SystemiOS 15.6 My Question or IssueI cannot play downloaded songs when offline. When i tap the play button, it changes to pause button, but nothing happened - app reports, that playback is in progress, but ...

  • Newbie
  • Plan Premium Country CZ Device iPhone 8 Operating System iOS 15.6   My Question or Issue I cannot play downloaded songs when offline. When i tap the play button, it changes to pause bu...
  • AlejaR
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swipe to queue on an artists page has unexpected behavior

PlanPremiumCountryUnited States DeviceiPhone 12Operating SystemiOS 15.6 My Question or IssueThis issue has happened to me for almost a year, through multiple re-installs of the app. In the video I've attached, I'm swiping my finger directly right-to-...

  • Newbie
  • Plan Premium Country United States   Device iPhone 12 Operating System iOS 15.6   My Question or Issue This issue has happened to me for almost a year, through multiple re-instal...
  • jrham
  • Roadie
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Spotify Devices Icons meaning

Hi, In the "Devices Available" section for spotify connect. What do the different icons mean?Not looking for a generic answer. Need to know what they actually represent. There are some obvoius ones like PC and iPad, but specifically the speaker icon ...

spotify connect.png
  • Newbie
  • Hi,   In the "Devices Available" section for spotify connect. What do the different icons mean? Not looking for a generic answer. Need to know what they actually represent.   There are...
  • michael13248
  • Newbie
  • 7905 Views
  • 1 replies
  • 1 likes
  • 7905 Views
  • 1 replies
  • 1 likes

Superuser Contribution downloaded songs show as not downloaded

PlanPremiumCountryUSADeviceiPhone 11Operating System(iOS 15.6 My Question or Issuei was downloading around 6 songs and when it got done half of them played while the other half said its not downloaded even though it had the green arrow indicating tha...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone 11 Operating System (iOS 15.6   My Question or Issue i was downloading around 6 songs and when it got done half of them played while the ...
  • AlejaR
  • Moderator
  • 927 Views
  • 1 replies
  • 0 likes
  • 927 Views
  • 1 replies
  • 0 likes