Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 786 Views
  • 2 replies
  • 6 likes
  • 786 Views
  • 2 replies
  • 6 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16075 Views
  • 1 replies
  • 2 likes
  • 16075 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88840 Views
  • 125 replies
  • 33 likes
  • 88840 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20861 Views
  • 8 replies
  • 0 likes
  • 20861 Views
  • 8 replies
  • 0 likes

Superuser Contribution Recommended song cover art flashing when skipping through track

This is a very minor issue but the cover art for recommended songs appears to reload every time you change the play position of the playing song.Just felt like I could report it even though it is practically a non issue. PlanPremiumCountryNetherlands...

  • Regular
  • This is a very minor issue but the cover art for recommended songs appears to reload every time you change the play position of the playing song. Just felt like I could report it even though it is p...
  • Alex
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • UI
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mini player not updating (mobile)

The mini player on my Spotify is the old one that’s just grey when others have a better color version, also they updated the bottom bar to look better with the new mini player, but I still have the old one and the black bar so it looks worse! And it ...

  • Casual Listener
  • The mini player on my Spotify is the old one that’s just grey when others have a better color version, also they updated the bottom bar to look better with the new mini player, but I still have the o...
  • Alex
  • Moderator
  • 544 Views
  • 3 replies
  • 1 likes
  • 544 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can’t play a new song after a day

Plan: Family Free/Premium: PremiumCountry: US Device: iPhone XS MaxOperating System: iOS 14.7.1 Problem: I playing the newly released song: Sugar Rush, artist: Mei. It came out on 10/15. I couldn’t play it anymore since 10/16. When I clicked on the “...

  • Newbie
  • Plan: Family  Free/Premium: Premium Country: US   Device: iPhone XS Max Operating System: iOS 14.7.1   Problem: I playing the newly released song: Sugar Rush, artist: Mei...
  • MafeG
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Skipping with Bluetooth headset skips back to last time I skipped

PlanPremiumCountryGermanyDevice(iPhone 12 Pro)Operating System(iOS 15.0.2) My Question or IssueWhen using my bluetooth headset (Boltune BT-BH020) skipping doesn’t work right. Instead of skipping back or forth 15 sec, it skips in the following way:for...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 12 Pro) Operating System (iOS 15.0.2)   My Question or Issue When using my bluetooth headset (Boltune BT-BH020) skipping doesn’t work right....
  • Eni
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Arrow] UI Problem

PlanPremiumCountryThailandDeviceiPhone 12 Operating SystemiOS 14.8 IssueArrow sign was placed in the wrong position which it make me cannot press itI have already attached bug issue image.

  • Casual Listener
  • Plan Premium Country Thailand Device iPhone 12   Operating System iOS 14.8   Issue Arrow sign was placed in the wrong position which it make me cannot press it I have al...
  • sarin_beam30
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [iOS][Playlists] Add an option for what to do with filtered results on a playlist

Today when I was about to take a shower I felt like listening to the Kendrick Lamar songs in my main playlist with all my songs, obviously, I don't like ALL the songs from Kendrick, that's why I have a playlist with a lot of songs from him but not ev...

  • Regular
  • Today when I was about to take a shower I felt like listening to the Kendrick Lamar songs in my main playlist with all my songs, obviously, I don't like ALL the songs from Kendrick, that's why I have...
  • carlhr93
  • Regular
  • 1037 Views
  • 9 replies
  • 1 likes
  • iOS
    Playlists
  • 1037 Views
  • 9 replies
  • 1 likes

Superuser Contribution App crashing

My premium acc is crashing 10-30 seconds into any song on an iphone 13/ios 15. Checked the same account on my iphone 8+ and it crashes there too. Tried a different non-premium account and it seemed fine. How do I fix this?

  • Newbie
  • My premium acc is crashing 10-30 seconds into any song on an iphone 13/ios 15. Checked the same account on my iphone 8+ and it crashes there too. Tried a different non-premium account and it seemed f...
  • Eni
  • Moderator
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music won’t play or stops after a second.

I am experiencing issues with Spotify app on my iPhone 11 (software version 14.7.1) where song will not play or start playing and stop after some time (anywhere between a second to 10 seconds). All songs are downloaded onto my device. This is happeni...

  • Newbie
  • I am experiencing issues with Spotify app on my iPhone 11 (software version 14.7.1) where song will not play or start playing and stop after some time (anywhere between a second to 10 seconds). All s...
  • CarlosE
  • Moderator
  • 594 Views
  • 3 replies
  • 1 likes
  • 594 Views
  • 3 replies
  • 1 likes

Superuser Contribution Certain local files won't sync to new phone

PlanPremiumCountryUSDeviceiPhone SE 2nd genOperating SystemMost recent iOS My Question or IssueRecently got a new phone and obviously had to redownload my library. I have a lot of local files and most of them transferred but some of them refuse to. T...

  • Casual Listener
  • Plan Premium Country US Device iPhone SE 2nd gen Operating System Most recent iOS   My Question or Issue Recently got a new phone and obviously had to redownload my library. I have a l...
  • MafeG
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Lyrics on Mobile

When will Lyrics be available on IOS/Android?I know Apple Music has this feature for a while now and I’ve been waiting for it to come to Spotify as well.I’m still stuck with the Musixmatch App, which is buggy and scams your credits when you submit Ly...

  • Music Fan
  • When will Lyrics be available on IOS/Android? I know Apple Music has this feature for a while now and I’ve been waiting for it to come to Spotify as well. I’m still stuck with the Musixmatch App, w...
  • Teknevra
  • Music Fan
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS][Other] Improved Offline Playback

When I travel, I download music to reduce data usage and also because I go in and out of service (when driving). The offline interaction is missing key elements. For example, when in offline mode I should not see things that have not been download (a...

  • Casual Listener
  • When I travel, I download music to reduce data usage and also because I go in and out of service (when driving). The offline interaction is missing key elements. For example, when in offline mode I s...
  • Novy
  • Moderator
  • 288 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Blend is inaccessible on iPhone 5/SE

The Blend CTA is covered up by the audio controls at the bottom of the screen, and the content behind the controls is not scrollable. This makes the Blend functionality inaccessible for small phones like my iPhone SE. Huge bummer because this seems l...

  • Visitor
  • The Blend CTA is covered up by the audio controls at the bottom of the screen, and the content behind the controls is not scrollable. This makes the Blend functionality  inaccessible for small p...
  • Novy
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • iOS
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last.FM Scrobbling not working if listening on Apple Watch

Free/Premium DeviceiPhone 12 Pro Max + Apple Watch Series 3Operating SystemiOS 15 My Question or IssueLast.FM Scrobbling not working if listening on Apple Watch.I have downloaded a few playlists to Apple Watch, but when I listen to the musics on the ...

  • Casual Listener
  •   Free/Premium     Device iPhone 12 Pro Max + Apple Watch Series 3 Operating System iOS 15   My Question or Issue Last.FM Scrobbling not working if listening on Apple Wa...
  • MafeG
  • Spotify Legend
  • 973 Views
  • 1 replies
  • 1 likes
  • applewatch latfm scrobbling
  • 973 Views
  • 1 replies
  • 1 likes

Superuser Contribution Background color of now playing UI

PlanPremiumCountryIcelandDeviceiPhone 11Operating SystemiOS 15.0.1 My Question or IssueWhy does the background colour of the now playing UI keep changing? Sometimes the color matches the album cover well, but usually it doesn’t. Especially for this a...

923F25E2-9689-471D-9A06-EBC716132B83.jpeg A3FC80D4-97D7-46C2-BBB5-14B29A92A8FE.jpeg
  • Casual Listener
  •   Plan Premium Country Iceland Device iPhone 11 Operating System iOS 15.0.1   My Question or Issue Why does the background colour of the now playing UI keep changing? Sometimes t...
  • Alex
  • Moderator
  • 1351 Views
  • 3 replies
  • 0 likes
  • 1351 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I used to be able to change my playlist thumbnails and descriptions but now I can’t.

I used to be able to change my Spotify playlist thumbnails and descriptions. I had to reinstall the app earlier since it wasn’t working, and ever since I reinstalled it, I can only rename them. Anyone have any idea why it’s like this?? DeviceiPhone 8...

  • Regular
  • I used to be able to change my Spotify playlist thumbnails and descriptions. I had to reinstall the app earlier since it wasn’t working, and ever since I reinstalled it, I can only rename them. Anyon...
  • Jeremy
  • Spotify
  • 585 Views
  • 9 replies
  • 0 likes
  • 585 Views
  • 9 replies
  • 0 likes

count up, count down

Hi! Can I make a voice count up and count down intervals of 60 sec work out, 30 sec breake, whilst playing a playlist? I want to support customers doing intervals during a workout... Thanks!

  • Newbie
  • Hi! Can I make a voice count up and count down intervals of 60 sec work out, 30 sec breake, whilst playing a playlist? I want to support customers doing intervals during a workout... Thanks!
  • 317 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 317 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot find and install Spotify app in App Store

I have a Premium account on IOS 12, iphone SE. I wanted to reinstall the app as it would not load so when I tried to search for the app in the App Store the app is not there. I tried to access it via web site but when I get redirected to the App Stor...

  • Newbie
  •   I have a Premium account on IOS 12, iphone SE.    I wanted to reinstall the app as it would not load so when I tried to search for the app in the App Store the app is not there. I...
  • Alex
  • Moderator
  • 30642 Views
  • 3 replies
  • 2 likes
  • 30642 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify fast scrolling bug (again)

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0Spotify version: 8.6.62.1035My Question or IssueWhen i’m in a big playlist and want to fast scrolling to the bottom/top, the scrolling is very laggy (this bug was already fixed...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0 Spotify version: 8.6.62.1035 My Question or Issue When i’m in a big playlist and want to fast scrollin...
  • Alex
  • Moderator
  • 1552 Views
  • 5 replies
  • 1 likes
  • 1552 Views
  • 5 replies
  • 1 likes

Superuser Contribution Albums on CarPlay only show from letter A to E

PlanPremiumCountryFrance DeviceIphone 13 Pro MaxOperating SystemiOS 15 Hello So the problem is that CarPlay only show album from A to E , although I have a lot of albums between E and Z.The funny thing is if I log in with another free account I have ...

  • Music Fan
  •   Plan Premium Country France   Device Iphone 13 Pro Max Operating System iOS 15   Hello    So the problem is that CarPlay only show album from A to E , although...
  • Ver
  • Spotify Legend
  • 965 Views
  • 5 replies
  • 1 likes
  • 965 Views
  • 5 replies
  • 1 likes

Superuser Contribution "Go to queue" from the widget crashes

1- Open the App from the widget on the home screen.2- Go to a playlist.3- Play a song.4- Go to “Go to queue”.5- Return to the home screen, then enter the App again from the widget… crashes! It is impossible to access "go to queue", just by restarting...

  • Casual Listener
  • 1- Open the App from the widget on the home screen. 2- Go to a playlist. 3- Play a song. 4- Go to “Go to queue”. 5- Return to the home screen, then enter the App again from the widget… crashes! ...
  • CarlosE
  • Moderator
  • 581 Views
  • 5 replies
  • 0 likes
  • bug Report issue report to Spotify
  • 581 Views
  • 5 replies
  • 0 likes