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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235484 Views

56 replies

13 likes

  • 235484 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158130 Views

507 replies

108 likes

  • 158130 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108132 Views

19 replies

38 likes

  • 108132 Views
  • 19 replies
  • 38 likes

Superuser Contribution Radio playback starts if track is paused in last few seconds

PlanPremiumCountryUnited StatesDeviceiPhone XS MaxOperating SystemiOS 15.4.1 My Question or IssueI've noticed a few times that if I pause a track in the middle of album playback in the last few seconds, the app will pause it, then start a new album r...

Casual Listener

Plan Premium Country United States Device iPhone XS Max Operating System iOS 15.4.1   My Question or Issue I've noticed a few times that if I pause a track in the middle of album playb...

Eni

Moderator

670 Views

3 replies

1 likes

  • 670 Views
  • 3 replies
  • 1 likes

Superuser Contribution My playlist doesn’t work and it won’t let me scroll down to see my music

It won’t let me chose my own music and can’t go back to my playlist to scroll down and see my music

Visitor

It won’t let me chose my own music and can’t go back to my playlist to scroll down and see my music

Jeremy

Spotify Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skill in Alexa (iOS) can't connect to my premium account.

Trying to link the skill to my account kepps giving "wrong username or password". Already logged in 2 web browsers to confirm the credentials are correct. Tried several times, restarted iPhone, Alexa app, basic troubleshooting steps, etc, nothing wor...

Visitor

Trying to link the skill to my account kepps giving "wrong username or password". Already logged in 2 web browsers to confirm the credentials are correct. Tried several times, restarted iPhone, Alexa...

Kiril

Moderator

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Missing characters in the font used for displaying lyrics using Arabic-based writing systems

Looks like the font you use for displaying lyrics in languages using an Arabic-based alphabet doesn’t work with all languages.In my case, that language is Kurdish. The font doesn’t support Kurdish characters like “ە ێ ڵ ڕ ۆ”, and displays them incorr...

Newbie

Looks like the font you use for displaying lyrics in languages using an Arabic-based alphabet doesn’t work with all languages. In my case, that language is Kurdish. The font doesn’t support Kurdis...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently played artists not appearing on my profile

PlanPremiumCountryIreland DeviceiPhone XRSoftware version15:4:1Spotify version8.7.22.1405 Recently I encountered an issue where whenever I remove all of my playlists from my profile, Spotify stops showing my recently played artists. But as soon as I ...

Casual Listener

Plan Premium Country Ireland  Device iPhone XR Software version 15:4:1 Spotify version 8.7.22.1405   Recently I encountered an issue where whenever I remove all of my playlists f...

OscarDC

Moderator

2343 Views

4 replies

0 likes

  • 2343 Views
  • 4 replies
  • 0 likes

Superuser Contribution My local files from desktop won't download on iphone

I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the others.I tried to undownload then redownload the playl...

Casual Listener

I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the oth...

Dian

Spotify Legend

1336 Views

7 replies

0 likes

  • 1336 Views
  • 7 replies
  • 0 likes

Superuser Contribution spotify kullanıcı dilini değiştirme seçeneği yok

Rusça olarak kullanıyorum fakat türkçeye geri dönmek istiyorum fakat ne webden ne de uygulamadan dil seçeneği karşıma çıkmıyor.

Visitor

Rusça olarak kullanıyorum fakat türkçeye geri dönmek istiyorum fakat ne webden ne de uygulamadan dil seçeneği karşıma çıkmıyor.

Elena

Moderator

1803 Views

1 replies

0 likes

  • 1803 Views
  • 1 replies
  • 0 likes

Superuser Contribution using a separate phone to listen to my account

I ride motorcycles all the time. To use a iPhone on the handlebars is not a good idea as the vibration ruins the camera over time. So, I am trying to use an old iPhone that I no longer have attached to a cellular network, but works great for using a ...

Visitor

I ride motorcycles all the time. To use a iPhone on the handlebars is not a good idea as the vibration ruins the camera over time. So, I am trying to use an old iPhone that I no longer have attach...

Elena

Moderator

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Solved!! I cannot find any of more playlists

PlanPremiumCountryAustralia Device(iPhone 11)Operating System(iOS 15) I went on my spotify today and all my playlists but for one were gone. I have not deleted or edited any of them and have been listening to my liked songs for a while. How can I get...

Casual Listener

Plan Premium Country Australia  Device (iPhone 11) Operating System (iOS 15)   I went on my spotify today and all my playlists but for one were gone. I have not deleted or edited a...

nghidinh0803

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

I seriously need instructions before I upgrade.

Spotify homepage offers little on how to's. Where can I find detailed, step by step instructions to use Spotify before I upgrade?

Visitor

Spotify homepage offers little on how to's. Where can I find detailed, step by step instructions to use Spotify before I upgrade?

Loxer

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Spotify stays connected on my iphone when application is closed

When i close Spotify on my iphone, a couple of minutes it connects to my laptop Spotify which is always playing on full volume which changes my phone volume to full blast when going on other applications, this is getting annoying now as when i try to...

Newbie

When i close Spotify on my iphone, a couple of minutes it connects to my laptop Spotify which is always playing on full volume which changes my phone volume to full blast when going on other applicat...

Loxer

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song plays one by one on certain playlists : New Music Friday France, on IOS App.

PlanPremiumCountryFranceDevice(iPhone 11 / Same thing after total reboot of the device . Operating SystemiOS 15.3.1 My Question or IssueWhen I want to hear the play list New Music Friday France, generally after each song the music stops. I tried to d...

Newbie

Plan Premium Country France Device (iPhone 11 / Same thing after total reboot of the device .  Operating System iOS 15.3.1   My Question or Issue When I want to hear the play list...

Alex

Spotify Legend

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded podcasts not loading

When in airplane mode regularly downloaded content in particular, podcasts will not load or play

Visitor

When in airplane mode regularly downloaded content in particular, podcasts will not load or play

Jeremy

Spotify Legend

606 Views

1 replies

1 likes

  • 606 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I stop local files from greying out?

Seemingly at random a number of local files I have uploaded to my computer and downloaded to my android phone grey out on my phone. They are perfectly accessible on my computer, but are greyed out on my phone and unable to be played unless I select t...

Casual Listener

Seemingly at random a number of local files I have uploaded to my computer and downloaded to my android phone grey out on my phone. They are perfectly accessible on my computer, but are greyed out on...

Kiril

Moderator

418 Views

1 replies

1 likes

  • 418 Views
  • 1 replies
  • 1 likes

Solved!! Problem with an mobile app, can't log in

I removed from Russia to Germany, my premium duo subscription was expired, I changed in profile country to Germany and after joined to family premium subscription. On web site and laptop version of app everything is working, but when I'm trying to lo...

Casual Listener

I removed from Russia to Germany, my premium duo subscription was expired, I changed in profile country to Germany and after joined to family premium subscription. On web site and laptop version of a...

Aleksandra_Shantall

Casual Listener

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can’t change the image on my playlist

PlanFreeCountryCanada DeviceiPhone 5S My Question or IssueI can’t change the image on my playlist. When I click the three dots, the only thing I can do is rename the playlist. Was there an update that changed the ability to do that, or did I do somet...

Visitor

  Plan Free Country Canada   Device iPhone 5S     My Question or Issue I can’t change the image on my playlist. When I click the three dots, the only thing I can do is...

Elena

Moderator

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Why can’t I download songs in spite of having 3 months Premium subscriptio

I have 3 months free premium subscription on my iOS device,but I can’t find any option for download songs for listening offline

Newbie

I have 3 months free premium subscription on my iOS device,but I can’t find any option for download songs for listening offline

user-removed

Not applicable

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes