Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
238139 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
119407 Views
118 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
447723 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
305667 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I get this error every time I launch Spotify on my iPhone, even though I'm online. I click OK and then the tracks are available for play. Anyone find a workaround for this error?
I get this error every time I launch Spotify on my iPhone, even though I'm online. I click OK and then the tracks are available for play. Anyone find a workaround for this error?
Spotify Legend
9192 Views
46 replies
4 likes
Hi, I'm a spotify premium subscriber, but recently I've been unable to set a playlist to offline status, reinstalling doesn't seem to help. I get the grey arrows advising it is synching however, nothing happens!! Please help
Hi, I'm a spotify premium subscriber, but recently I've been unable to set a playlist to offline status, reinstalling doesn't seem to help. I get the grey arrows advising it is synching however...
Casual Listener
669 Views
2 replies
0 likes
HI all, I'm just wondering if there's anything I can do to increase my downloading speed. I just purchased an iphone 5, and now when spotify tries to sync my playlist on WIFI it takes forever (1 song = 10-15 minutes). I have tried this on multiple WI...
HI all, I'm just wondering if there's anything I can do to increase my downloading speed. I just purchased an iphone 5, and now when spotify tries to sync my playlist on WIFI it take...
Casual Listener
2322 Views
3 replies
0 likes
I bought spotify a month ago and now it's saying I'm not a premium user and I can only stream the radio. I pay for this a month so I want my spotify. What's going on?
I bought spotify a month ago and now it's saying I'm not a premium user and I can only stream the radio. I pay for this a month so I want my spotify. What's going on?
Community Legend
341 Views
1 replies
0 likes
Turn on some music, lock the phone, and keep listening. The first song will continue to be in the lockscreen even thou other songs is played!Using the latest version on my iPhone 5 with iOS 6.0.2...
Turn on some music, lock the phone, and keep listening. The first song will continue to be in the lockscreen even thou other songs is played! Using the latest version on my iPhone 5 with iOS 6.0.2...
Regular
407 Views
1 replies
0 likes
When I see this message 50 times in a row, "This track is not synced and not available offline. Connect to a network and try again. OK" It makes me angry. I'm Superfly T.N.T., I'm the Guns of the Navarone! OK! I get it. I need to check my online conn...
When I see this message 50 times in a row, "This track is not synced and not available offline. Connect to a network and try again. OK" It makes me angry. I'm Superfly T.N.T.,...
Casual Listener
893 Views
4 replies
0 likes
Hi Rorey, My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you help me?Best, EBEBEB
Hi Rorey, My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you...
Casual Listener
1990 Views
8 replies
0 likes
I subsribed for spotify premium just to be able to use it on my phone. since i am unable to use it on my phone for the past few months, i thought i wasnt being charged for it, but i am. Can you help me either log in to my iphone with the spotify prem...
I subsribed for spotify premium just to be able to use it on my phone. since i am unable to use it on my phone for the past few months, i thought i wasnt being charged for it, but i am. Can you help ...
Community Legend
402 Views
1 replies
0 likes
I am trying to add playlists I have created on my computer to my iPhone, but the playlists will not show up on my computer or even the playlists listed under the device tab on the computer app. Anyone know how to fix this issue?
I am trying to add playlists I have created on my computer to my iPhone, but the playlists will not show up on my computer or even the playlists listed under the device tab on the computer app. Anyon...
374 Views
0 replies
0 likes
I love Spotify and most of my music is on it and my library is getting larger. I also have ITunes and Mobile Apps that use ITunes for the background music (Runkeeper and Couchto5K). Since my ITunes library is smaller, I would like to transfer my Spot...
I love Spotify and most of my music is on it and my library is getting larger. I also have ITunes and Mobile Apps that use ITunes for the background music (Runkeeper and Couchto5K). Since...
Community Legend
1609 Views
1 replies
0 likes
Hello! For some reason my playlists does not sync to my iPhone even though I have a Premium account. It only syncs my local files. Can someone please tell me whats wrong? It says that it is syncing until all my local files are synced and then it goes...
Hello! For some reason my playlists does not sync to my iPhone even though I have a Premium account. It only syncs my local files. Can someone please tell me whats wrong? It says that it is synci...
Newbie
1046 Views
2 replies
0 likes
Hi I have seen many posts about syncing but hope someone can help. New premium account and I have setup a playlists as a test but when I try and make any track offline it does nothing. When I check in each playlist all I have is 0 of 1 track synced. ...
Hi I have seen many posts about syncing but hope someone can help. New premium account and I have setup a playlists as a test but when I try and make any track offline it does n...
479 Views
0 replies
1 likes
Hi, I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said 'There was a problem with the Spotify server' but didn't give ...
Hi, I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said ...
572 Views
0 replies
0 likes
the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any information on that topic online. thank you for your he...
the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any info...
Spotify Legend
74883 Views
33 replies
11 likes
I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I still can't olay playlist??? Please help!!
I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I sti...
Community Legend
825 Views
1 replies
0 likes
Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but not on my iPad. I uninstalled and reinstalled spoti...
Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but ...
439 Views
0 replies
0 likes
I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logging on logging off uninstalling reinstalling changi...
I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logg...
Casual Listener
543 Views
2 replies
0 likes
Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what to do? Thanks
Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what ...
476 Views
0 replies
0 likes
Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it to, when I chnage to some other apps. Anny ideas? T...
Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it ...
2074 Views
0 replies
0 likes
