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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48540 Views
  • 15 replies
  • 36 likes
  • 48540 Views
  • 15 replies
  • 36 likes

[Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

  • Spotify
  • Spotify
  • Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 
  • Rorey
  • Spotify
  • 1660 Views
  • 28 replies
  • 0 likes
  • 1660 Views
  • 28 replies
  • 0 likes

Songs freeze in online mode constantly

*Premium user, only had Spotify for about a month so I'm a noob* I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have yet to hit the 3.333 limit. However, most of the times when I t...

  • Regular
  • *Premium user, only had Spotify for about a month so I'm a noob*   I usually put all my playlists in offline mode since I still haven't got more than 300-400 song in total and hence I have y...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Spotify streaming songs that I have downloaded

I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I switch the cellular data on, I use an extreme amount of da...

  • Casual Listener
  • I'm having problems with my iPhone 4 (ios 6.1.1) using Spotify. I switch Spotify to offline mode, play a song, with cellular data off in the iPhone settings. The song plays fine. Then, when I ...
  • dbfoot88
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Premium not work ón iPhone

Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spotify payment: 2321383013 Date: 23/10-12

  • Regular
  • Hi, my premium account dosnt work on my iphone anymore. Playlists are gone and when i try to stream a song it says: "You need a premium account to play this song". Why is this? Last spoti...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

My music stops playing after a while

I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded. Then if I select a new track to play it just locks up! However, Spotify tracks that are downloaded onto my hard disk are wor...

  • Newbie
  • I have an iPad 2 and on the Spotify App I can listen for a few minutes to tracks that are in my playlists but not downloaded.   Then if I select a new track to play it just locks up! &nbsp...
  • 503 Views
  • 0 replies
  • 0 likes
  • 503 Views
  • 0 replies
  • 0 likes

Offline Sync Issues

I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped. Upon reinstalling the app, I went to make my playlists available offline - but I'm having major pro...

  • Casual Listener
  • I've been using Spotify Premium for a few months on my iPhone 4 (and now 5), but recently had to reinstall the app after I had to have my phone wiped.  Upon reinstalling the app, I went to make ...
  • EvanR
  • Music Fan
  • 3136 Views
  • 5 replies
  • 0 likes
  • 3136 Views
  • 5 replies
  • 0 likes

I can't get the correct version of a song to sync to mobile app.

The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio version from "Here We Rest" instead. Advice? I don't unde...

  • Casual Listener
  • The example, in this case, is Jason Isbell & the 400 Unit's "Live from Alabama." I'm trying to get the bonus track "Go it Alone" to sync from my local files, but my phone only plays the studio ve...
  • cks0405
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Help!!!

I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went really bad....sounds tiny & all treble. I have tried playin...

  • Newbie
  • I have Spotify Premium which I bought about 2 weeks ago, everything was going but the other day I was playing thru my iphone & iPod dock and halfway thru a song the quality of the sound went real...
  • Richard
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

My i-touch won't play music since i synced it with spotify

Can someone help? Last night I discovered spotify and I plugged my i-touch into the computer to download spotify onto it, i also selected o backup files. I just went to play music since downloading and everything looks the same except when i press pl...

  • Casual Listener
  • Can someone help? Last night I discovered spotify and I plugged my i-touch into the computer to download spotify onto it, i also selected o backup files. I just went to play music since downloading...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Solved!! iPhone 4S Spotify 4.**** Queue?

On Android I could add songs to a queue, but on my iPhone I can not find any feature.Where is this hidden?

  • Regular
  • On Android I could add songs to a queue, but on my iPhone I can not find any feature. Where is this hidden?
  • danc27
  • Roadie
  • 5195 Views
  • 5 replies
  • 1 likes
  • 5195 Views
  • 5 replies
  • 1 likes

My playlist files on my computer does not sync with my iPhone 4 s playlist

changed my playlist on my computer, (Mac,snowleopard) but it does not sync on my iPhone 4s, why is it not working. Not the first time either... So far I've tried reinstall app on phone log in log out log in again reinstall again and probably three ti...

  • Newbie
  • changed my playlist on my computer, (Mac,snowleopard) but it does not sync on my iPhone 4s, why is it not working. Not the first time either... So far I've tried  reinstall app on phone lo...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

New iphone 5 error 412

Hey today i got my New iphone 5. installed spotify but i cant Log in. On the iphone 4 i had no Problems with the log in.

  • Casual Listener
  • Hey today i got my New iphone 5. installed spotify but i cant Log in. On the iphone 4 i had no Problems with the log in.
  • chuckbass01
  • Casual Listener
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

STILL having problems with ipad 6.0.1 :-(

JFTR: with searching etc. re installed re logged re angry am i the only one?

  • Music Fan
  • JFTR:   with searching etc.   re installed re logged re angry    am i the only one?
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

HELP!!!!!

Hi I've just paid my £9.99 monthy subscription after having a 3 month free trial, WHICH I TOTALLY LOVED!!! Anyway on my iphone, all my playlists have remained but all the tracks have GONE!!!! I am totally gutted as I use my iphone everywhere!!!! All ...

  • Music Fan
  • Hi   I've just paid my £9.99 monthy subscription after having a 3 month free trial, WHICH I TOTALLY LOVED!!! Anyway on my iphone, all my playlists have remained but all the tracks have GONE!...
  • meahtenoha
  • Spotify
  • 403 Views
  • 9 replies
  • 0 likes
  • 403 Views
  • 9 replies
  • 0 likes

Help

I've just purchased the £9.99 version of spotify... After paying this.. Music won't play, I constantly am being told I'm not online as I'm not connected to a wifi or cellular network.. I'm using a iPhone 4S, help please

  • Newbie
  • I've just purchased the £9.99 version of spotify... After paying this.. Music won't play, I constantly am being told I'm not online as I'm not connected to a wifi or cellular network.. I'm using a iP...
  • Peter__
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Iphone not visible on spotify

Hello, when im connecting my iphone to the same WiFi connection, i still cant see my iphone on spotify on my computer.. What to do about it? I would like to synchonise the numbers to my iphone.. Can somebody help me?

  • Newbie
  • Hello,   when im connecting my iphone to the same WiFi connection, i still cant see my iphone on spotify on my computer.. What to do about it? I would like to synchonise the numbers to my ip...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Spotify update & download not available in Vietnam

My country is The Netherlands but currently travelling in Vietnam. When trying to update or download spotify I get the message currently not available while other updates work fine. The user forum suggests to use m.spotify.com but I get the same erro...

  • Newbie
  • My country is The Netherlands but currently travelling in Vietnam.  When trying to update or download spotify I get the message currently not available while other updates work fine. The user ...
  • 1666 Views
  • 0 replies
  • 3 likes
  • 1666 Views
  • 0 replies
  • 3 likes