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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48273 Views
  • 15 replies
  • 36 likes
  • 48273 Views
  • 15 replies
  • 36 likes

Can't sync local files on my iPhone 4 (Windows 7)

I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windows 7). I know that I used to be able to sync the lo...

  • Casual Listener
  • I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windo...
  • BobHope
  • Newbie
  • 785 Views
  • 4 replies
  • 0 likes
  • 785 Views
  • 4 replies
  • 0 likes

Premium membership not working on iPhone or iPad (iOS)

Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this? Thanks.

  • Casual Listener
  • Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this?   Thanks. 
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Sync local files

I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local files" as I should. But those songs I can´t listen t...

  • Casual Listener
  • I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local...
  • 474 Views
  • 0 replies
  • 1 likes
  • 474 Views
  • 0 replies
  • 1 likes

How do I unsubscribe someone from listening to my playlist?

Someone subscribe my playbill .... I asked them to unsubscribe it but they are refusing how do I unsubscribe someone from listening to my playlist?

  • Newbie
  • Someone subscribe my playbill .... I asked them to unsubscribe  it but they are refusing  how do I unsubscribe someone from listening to my playlist?
  • Peter__
  • Community Legend
  • 1181 Views
  • 3 replies
  • 0 likes
  • 1181 Views
  • 3 replies
  • 0 likes

Tracks won't stream

New to spotify, sorry if this is simple but I can't find a solution. iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appears to play but no sound. Progress bar on song looks funny and doesn'...

  • Casual Listener
  • New to spotify, sorry if this is simple but I can't find a solution.    iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appea...
  • Mpwma
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

When offline it always asks me to login

The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for. So I have to make a (roaming) 3G connection just to login with facebook, switch apps... Note: my time to go online again w...

  • Newbie
  • The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for.   So I have to make a (roaming) 3G connection just to login wi...
  • Stupify
  • Community Legend
  • 411 Views
  • 1 replies
  • 1 likes
  • 411 Views
  • 1 replies
  • 1 likes

Solved!! Repeat

Hello,I'm quite new on this forum so please don't open fire if i posted this on the wrong place.Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two or three times) it refuses to play it again. It just goes ...

  • Visitor
  • Hello, I'm quite new on this forum so please don't open fire if i posted this on the wrong place. Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two o...
  • MattSuda
  • Spotify Star
  • 1340 Views
  • 2 replies
  • 1 likes
  • 1340 Views
  • 2 replies
  • 1 likes

Spotify Feature Request: Spotify Cloud Queue

Hi Spotify Developers, First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much faster than iTunes, and the downloads are almost instantaneous over...

  • Newbie
  • Hi Spotify Developers,    First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much...
  • 342 Views
  • 0 replies
  • 6 likes
  • 342 Views
  • 0 replies
  • 6 likes

Solved!! Spotify Social - what i'm listening to while on 3G

If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah - assuming I've allowed this in my settings)? Thanks

  • Casual Listener
  • If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah  - assuming I've allowed...
  • ilovecupcakes
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

Disable auto sign in

How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.

  • Casual Listener
  • How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.
  • 453 Views
  • 0 replies
  • 0 likes
  • 453 Views
  • 0 replies
  • 0 likes

Solved!! How can I transfer local files to mobile using hard line instead of wifi?

I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this easy?? Desktop: Windows XP Mobile: iPhone 3G I have ...

  • Casual Listener
  • I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this e...
  • Liam
  • Community Legend
  • 5454 Views
  • 12 replies
  • 0 likes
  • 5454 Views
  • 12 replies
  • 0 likes

Solved!! Spotify Offline Mode REQUIRES internet access to use! Nearly useless on iPod Touch!

EDIT: iPod 4th generation running up-to-date iOS6. Almost every single time I open up the Spotify App I'm required to "login" -- it absolutely isn't remembering sessions very well at all. The iPod isn't turned off, isn't reset, other apps aren't open...

  • Music Fan
  • EDIT: iPod 4th generation running up-to-date iOS6.   Almost every single time I open up the Spotify App I'm required to "login" -- it absolutely isn't remembering sessions very well at all. ...
  • arnold931
  • Casual Listener
  • 8897 Views
  • 9 replies
  • 1 likes
  • 8897 Views
  • 9 replies
  • 1 likes

Taking over 24 hours (so far) to sync to iphone

We have been attempting to sync a playlist to our iphone for over 24 hours. Only 500 songs. My expectation is that it should have been done at the most in 15 minutes. What is the problem? It is on the same network as spotify on my computer. It was pl...

  • Casual Listener
  • We have been attempting to sync a playlist to our iphone for over 24 hours.  Only 500 songs.  My expectation is that it should have been done at the most in 15 minutes.  What is the pr...
  • user-removed
  • Not applicable
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Solved!! How to disable sync on ipad

How do I disable the sync feature on my ipad? I don't have enough space on my ipad to sync all of my songs, and it makes my ipad run very slow. I just want to stream; how do I turn off the sync feature?

  • Casual Listener
  • How do I disable the sync feature on my ipad? I don't have enough space on my ipad to sync all of my songs, and it makes my ipad run very slow. I just want to stream; how do I turn off the sync featu...
  • neo-x
  • Community Legend
  • 4359 Views
  • 4 replies
  • 0 likes
  • 4359 Views
  • 4 replies
  • 0 likes

Help plz

I accidentally deleted a song from a playlist and I can't remember what it was called. Can I get it back?

  • Newbie
  • I accidentally deleted a song from a playlist and I can't remember what it was called. Can I get it back?
  • David
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Where is sort by added?

Where is the sort by added filter, seriously... I add new songs daily in my playlists and it's totally annoying to constantly jump to old songs while on the go! Please give us this feature!

  • Newbie
  • Where is the sort by added filter, seriously... I add new songs daily in my playlists and it's totally annoying to constantly jump to old songs while on the go! Please give us this feat...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Radio function missing

Since I subscribed to Spotify Premium my radio function is missing! I have an iPhone 4 that I use Spotify with. Anybody having this problem and a solution or idea as to what the problem might be?Claudia

  • Newbie
  • Since I subscribed to Spotify Premium my radio function is missing! I have an iPhone 4 that I use Spotify with. Anybody having this problem and a solution or idea as to what the problem might be? Cl...
  • Bengan
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Play spotify on apple TV

Hey! I just bought a apple TV and I am trying to play spotify on my Apple TV, through my iPhone. I have red a lot of threads here on spotify and google, and tried everything, but it doesn't work. I am connected to the same wifi, and the iTunes user a...

  • Newbie
  • Hey!  I just bought a apple TV and I am trying to play spotify on my Apple TV, through my iPhone. I have red a lot of threads here on spotify and google, and tried everything, but it doesn't w...
  • fgend33
  • Newbie
  • 5340 Views
  • 1 replies
  • 0 likes
  • 5340 Views
  • 1 replies
  • 0 likes

Edit playlist heavy glitch

I just installed the new update as of yesterday. When I drag & drop songs in my playlist to change the order, the songs ive selected ti drag - duplicate. When I ht done, I realize spotify moved other songs (at random) instead of the ones i selected w...

  • Newbie
  • I just installed the new update as of yesterday. When I drag & drop songs in my playlist to change the order, the songs ive selected ti drag - duplicate. When I ht done, I realize spotify moved o...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Cannot sync offline playlists on 2G/3G (wifi works fine)

Hello, I'm having trouble with this. Wifi seems to work fine. Tracks play when selected on 3G - and once finished they have been added individually. But if they are added to a playlist which set to work offline, nothing happens. Am I missing somethin...

  • Casual Listener
  • Hello,   I'm having trouble with this. Wifi seems to work fine.   Tracks play when selected on 3G - and once finished they have been added individually. But if they are added to a p...
  • MisterSeaJay
  • Casual Listener
  • 6816 Views
  • 2 replies
  • 0 likes
  • 6816 Views
  • 2 replies
  • 0 likes