Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85744 Views
  • 19 replies
  • 38 likes
  • 85744 Views
  • 19 replies
  • 38 likes

mp3 sync spotify mobile

I have an mp3 on computer locally, imported into Spotify and put into a playliste. It plays perfectply on my computer but it just does not sync to my mobile phone. all the other tracks in the playlist work just fine, but they are titles that are avai...

  • Regular
  • I have an mp3 on computer locally, imported into Spotify and put into a playliste. It plays perfectply on my computer but it just does not sync to my mobile phone. all the other tracks in the playlis...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Backing up offline playlists on iPhone to upgrade to IOS 6

Hello, I have an iPhone 4S, and i would like to do the update from ios 5, to ios 6. As offline sync is veeery slow, i would like to know if there is any ways to backup my offline playlists on my mac and then restore them via usb to my iPhone, once th...

  • Casual Listener
  • Hello,   I have an iPhone 4S, and i would like to do the update from ios 5, to ios 6. As offline sync is veeery slow, i would like to know if there is any ways to backup my offline playlis...
  • kingjbbk
  • Casual Listener
  • 1086 Views
  • 2 replies
  • 0 likes
  • 1086 Views
  • 2 replies
  • 0 likes

No free Spotify radio for Australian iPad users? Bah!

I find it hard to swallow that, in Australia, I can listen to Spotify Radio over WiFi in my home on my laptop, but not on my iPad. The laptop and iPad are equally "mobile", ie tied to wifi internet and probaly not leaving the house much. . No radio f...

  • Newbie
  • I find it hard to swallow that, in Australia, I can listen to Spotify Radio over WiFi in my home on my laptop, but not on my iPad. The laptop and iPad are equally "mobile", ie tied to wifi inter...
  • xBeanie
  • Newbie
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Solved!! Importing playlists

How do I import my spotify offline playlists to my iTunes library, or is this even possible? Spotify doesn't show up in my file sharing section on iTunes. Am I overlooking something ?

  • Newbie
  • How do I import my spotify offline playlists to my iTunes library, or is this even possible? Spotify doesn't show up in my file sharing section on iTunes. Am I overlooking something ?
  • Jude
  • Spotify Legend
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

Frustrated

I've paid for premium, reinstalled the app, logged in and out several times, and its still not working. Please help, or refund my money.

  • Newbie
  • I've paid for premium, reinstalled the app, logged in and out several times, and its still not working. Please help, or refund my money.
  • Jude
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

"Shuffle" does not shuffle entire playlist, only plays 50 or so songs over and over.

This seems to be a similar problem as here: http://community.spotify.com/t5/Desktop-Windows/Shuffle-repeats-songs-too-often/td-p/22413 But, I wanted to post it here as it's happening in iOS and not just on the Desktop client. I have a playlist with 3...

  • Casual Listener
  • This seems to be a similar problem as here: http://community.spotify.com/t5/Desktop-Windows/Shuffle-repeats-songs-too-often/td-p/22413 But, I wanted to post it here as it's happening in iOS and n...
  • dragon2611
  • Casual Listener
  • 2680 Views
  • 4 replies
  • 0 likes
  • 2680 Views
  • 4 replies
  • 0 likes

Upgraded to Premium but still got a free account?

Hi, I just upgraded to a premium account. Problem is, it says at my profile at spotify that I'm using a free account. That can't be right because I entered the code correctly and got a message that I had upgraded to premium.I tried restarting the pho...

  • Casual Listener
  • Hi, I just upgraded to a premium account. Problem is, it says at my profile at spotify that I'm using a free account. That can't be right because I entered the code correctly and got a message that I...
  • David
  • Spotify Legend
  • 923 Views
  • 10 replies
  • 0 likes
  • 923 Views
  • 10 replies
  • 0 likes

My premium acct won't work on ipad

I upgraded my acct to premium. But it won't work on my iPad 2 . Please help.

  • Newbie
  • I upgraded my acct to premium. But it won't work on my iPad 2 . Please help. 
  • David
  • Spotify Legend
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

iPhone App login problems

I just signed up for Spotify Premium and I can login on the site but the iPhone App says my username and password are incorrect! Can anybody help!

  • Casual Listener
  • I just signed up for Spotify Premium and I can login on the site but the iPhone App says my username and password are incorrect! Can anybody help!
  • user-removed
  • Not applicable
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Spotify Premium & Facebook

So I login through my Facebook and I purchased premium this morning but it still won't let me listen to my songs.. Or anyone else's. Please tell me what I need to do to fix it! I'm not paying for nothing....

  • Newbie
  • So I login through my Facebook and I purchased premium this morning but it still won't let me listen to my songs.. Or anyone else's. Please tell me what I need to do to fix it! I'm not paying for...
  • user-removed
  • Not applicable
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

independent volume function

I'm trying to play spotify along with audio from another app, spotify uses my ipads volume instead of its own independent volume, this means when i turn spotify down, it turns the ipads master down which lowers the other app volume aswell, there's no...

  • Casual Listener
  • I'm trying to play spotify along with audio from another app, spotify uses my ipads volume instead of its own independent volume, this means when i turn spotify down, it turns the ipads master down w...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

not playing streaming music iphone

Recently installed spotify on my iphone 3g. i have been a prenium customer for awhile - used spotify on my macbook. i have made a couple of my playlists offline on m phone (around 500 tracks), but now the app seems to have hung. it says 46 out of 144...

  • Regular
  • Recently installed spotify on my iphone 3g. i have been a prenium customer for awhile - used spotify on my macbook.   i have made a couple of my playlists offline on m phone (around 500 trac...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Error 408

I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?

  • Casual Listener
  • I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Error 408

Hi,I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?

  • Casual Listener
  • Hi, I downloaded the Spotify app on my iPhone in America but am now back in Australia. Every time I try to log in normally or via Facebook it gives my the error 408 message. Any ideas how to fix?
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Login again and again?

This has happened to me always in planes. When i'm using the airplane mode spotify asks me to login in my account again!! At 10000 feet!! This is a shame! It didn't happen in others versions. Please fix it up. It should asks for login the first time ...

  • Casual Listener
  • This has happened to me always in planes. When i'm using the airplane mode spotify asks me to login in my account again!! At 10000 feet!! This is a shame! It didn't happen in others versions. Please ...
  • rDlM
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

New with iPod Touch with Spotify - computer illiterate - please help

I am new using iPod Touch 5th Gen with Spotify and right now I am playing the music from Spotify account thru my iPod - is there any way for me to sync the music (my playlist) directly onto my iPod Touch? Also, I am leaving for an oversee trip(southe...

  • Newbie
  • I am new using iPod Touch 5th Gen with Spotify and right now I am playing the music from Spotify account thru my iPod  - is there any way for me to sync the music (my playlist) directl...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Can't upgrade to premuim through mobile

I'm on an iPod touch 4th gen running iOS 6and the latest spotify software. First thing I noticed is there is no way to upgrade to premium within the spotify app itself. Then after going into the spotify website I get to the place where I'm able to co...

  • Newbie
  • I'm on an iPod touch 4th gen running iOS 6and the latest spotify software. First thing I noticed is there is no way to upgrade to premium within the spotify app itself. Then after going into the spot...
  • neo-x
  • Community Legend
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Mine won't work!

I ran out of free trial and downloaded the premium app. On the iPhone! Still getting the "must be a premium member to play music message

  • Newbie
  • I ran out of free trial and downloaded the premium app. On the iPhone! Still getting the "must be a premium member to play music message
  • neo-x
  • Community Legend
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Me as we'll on battery drain

Makes me see value of buying song and using iPod music feature inherit in te phone. Using the iPhone music you can go all day on battery

  • Visitor
  • Makes me see value of buying song and using iPod music feature inherit in te phone. Using the iPhone music you can go all day on battery
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

can't get a local file to upload to my ipod touch

I just uploaded a new CD to my computer, and it shows up on my spotify on my mac, but I can't get the new songs to sync to my ipod. When I connect my ipod touch to my computer, it doesn't show up under my devices. I have tried disconnecting it and re...

  • Newbie
  • I just uploaded a new CD to my computer, and it shows up on my spotify on my mac, but I can't get the new songs to sync to my ipod. When I connect my ipod touch to my computer, it doesn't show up und...
  • Jude
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes