Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227260 Views

53 replies

13 likes

  • 227260 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151991 Views

507 replies

108 likes

  • 151991 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106385 Views

19 replies

38 likes

  • 106385 Views
  • 19 replies
  • 38 likes

Solved!! Recently played artists can't be played offline

I generally listen to songs straight from my saved artists, so usually I just hit the downloaded artist and press play (I hardly ever stream on my phone). However, I recently have started having trouble doing that, where when I click on a downloaded ...

Newbie

I generally listen to songs straight from my saved artists, so usually I just hit the downloaded artist and press play (I hardly ever stream on my phone). However, I recently have started having trou...

kirkbushman

Casual Listener

979 Views

1 replies

1 likes

  • 979 Views
  • 1 replies
  • 1 likes

Solved!! Can’t access album

PlanPremiumCountryEngland DeviceiPhone 6sOperating SystemiOS 12.1.4 My Question or IssueWhen I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter Hurford (spotify:album:7qePjeQ4Je8G1RqeaiIQVs), I am presented with a screen that ...

Casual Listener

Plan Premium Country England  Device iPhone 6s Operating System iOS 12.1.4   My Question or Issue When I try to access the album ‘Bach, J.S.: The Organ Works’, recorded by Peter H...

Stretto

Casual Listener

2128 Views

2 replies

0 likes

Something went wrong
unavailable
Unavailable album
  • 2128 Views
  • 2 replies
  • 0 likes

save partial albums

PlanPremiumCountry Device(iPhone )Operating System(iOS 10) My Question or IssueWhen I save music to my library the whole album appears there now instead of just the songs I saved. This is a problem for playback, considering how many albums have dozen...

Casual Listener

Plan Premium Country   Device (iPhone ) Operating System (iOS 10)   My Question or Issue When I save music to my library the whole album appears there now instead of just the song...

2112films

Casual Listener

658 Views

1 replies

6 likes

  • 658 Views
  • 1 replies
  • 6 likes

Recently played music not syncing across devices

It's been a few days since my music isn't syncing across my iPhone and iPad.Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or how can I activate it again? HELP! Plan: PremiumCountry...

Casual Listener

It's been a few days since my music isn't syncing across my iPhone and iPad. Before, if I was listening to a station on my phone, I could easily resume it on my iPad. Was this feature removed? Or ho...

Sizemore

Casual Listener

3508 Views

6 replies

1 likes

  • 3508 Views
  • 6 replies
  • 1 likes

Liking a song and downloading it are synonymous!?!?

PlanPremiumCountryUnited States Of AmericaDeviceiPhone XSOperating SystemIOS10 My Question or IssueI find it extremely obnoxious that I can’t download an album to listen to offline without the app also instantaneously liking every single song on that...

Newbie

Plan Premium Country United States Of America Device iPhone XS Operating System IOS10   My Question or Issue I find it extremely obnoxious that I can’t download an album to listen to o...

3993 Views

0 replies

30 likes

  • 3993 Views
  • 0 replies
  • 30 likes

Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

Roadie

  Plan Premium Country United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12. My Question or Issue Spotify has been changing the app experience for the last year wit...

1581 Views

0 replies

3 likes

Behind the lyrics
Help
Spotify
support
  • 1581 Views
  • 0 replies
  • 3 likes

I can’t swipe to queue while text filtering in my playlists

PlanPremiumCountryUSADevice(iPhone Operating System(iOS 12.2) My Question or IssueHi all, Been having a very specific but tiresome issue with swipe to queue while filtering my own playlists. It seems that when I pull up a spotify playlist (e.g. Disco...

Casual Listener

Plan Premium Country USA Device (iPhone 😎 Operating System (iOS 12.2)   My Question or Issue Hi all,   Been having a very specific but tiresome issue with swipe to queue while ...

linerider99

Newbie

1558 Views

1 replies

3 likes

filter
filtering
iOS
Playlists
Search
swipe to queue
  • 1558 Views
  • 1 replies
  • 3 likes

Solved!! What does the "no/prohibited" icon do in the daily mix player screen?

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the song to the library. - What does the "no/prohibited"...

Casual Listener

When I go into a daily mix and hit “Play”, the music player overlay has two icons to the sides of the music controls: “heart” icon on the left and a "no/prohibited" on the right. The heart adds the s...

Loxer

Community Legend

4504 Views

1 replies

0 likes

  • 4504 Views
  • 1 replies
  • 0 likes

Search function not returning all related songs?

PlanPremiumCountryUKDeviceiPhone XOperating System(iOS12) My Question or IssueIn the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting less results than I’ve gotten for pretty much the whole other time I’ve use...

Casual Listener

Plan Premium Country UK Device iPhone X Operating System (iOS12)   My Question or Issue In the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting...

421 Views

0 replies

0 likes

  • 421 Views
  • 0 replies
  • 0 likes

Saved songs in albums

PlanPremiumCountryUSADevice(iPhone SEOperating SystemiOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I only have a few songs saved from, it no longer only shows the ones I have saved it shows all the tr...

Casual Listener

  Plan Premium Country USA Device (iPhone SE Operating System iOS 12   My Problem    When I go to my albums library screen on the app, if I click on an album that I o...

731 Views

0 replies

5 likes

Albums
Albums List
downloads
Interface
  • 731 Views
  • 0 replies
  • 5 likes

Cover art not appearing for local music?

It’s not appearing even though I’ve updated the cover art on iTunes.

Newbie

It’s not appearing even though I’ve updated the cover art on iTunes.

332 Views

0 replies

1 likes

  • 332 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution My Library no longer displays songs only playlists, artists and albums

Plan - PremiumCountry - NZDevice - iPhone XRVersion 8.4.97.900 My Question or IssueWith the latest update, I no longer have the option to see songs in my library. It only displays playlists, artists and albums ( like in the screenshot attached ). Whi...

Casual Listener

Plan - Premium Country - NZ Device - iPhone XR Version 8.4.97.900   My Question or Issue With the latest update, I no longer have the option to see songs in my library. It o...

Alex

Spotify Legend

7418 Views

3 replies

0 likes

  • 7418 Views
  • 3 replies
  • 0 likes

After playing a song it just reverts back to my most listen to songs/main playlist

PlanPremiumCountryunited statesDevice(iPhone 6s and my newly built pc )Operating System(iOS 12.1.4/Windows 10) My Question or IssueI cant seem to figure out why i can search or play any song, and instead of spotify staying with that playist or song l...

Newbie

Plan Premium Country united states Device (iPhone 6s and my newly built pc ) Operating System (iOS 12.1.4/Windows 10)   My Question or Issue I cant seem to figure out why i can search ...

whistletoes

Casual Listener

1814 Views

3 replies

2 likes

  • 1814 Views
  • 3 replies
  • 2 likes

Cant see all albums on artist

PlanPremiumCountryEurope DeviceiPhone SEOperating SystemiOS 12 latest Version My Question or IssueSince the update from a couple of month ago, when they introduced discography, i cant see all album on artists if they have more tha 100. Is that a bug ...

Casual Listener

Plan Premium Country Europe   Device iPhone SE Operating System iOS 12 latest Version   My Question or Issue Since the update from a couple of month ago, when they introduced dis...

664 Views

0 replies

1 likes

  • 664 Views
  • 0 replies
  • 1 likes

Accidentally deleted song from playlist

I have premium spotify on my iPhone 6S and recently recevied an update. In this update if you are inside one of your playlist and click on the more button on the right side of each individual song then a couple of options appear. Now a new option has...

Casual Listener

I have premium spotify on my iPhone 6S and recently recevied an update.  In this update if you are inside one of your playlist and click on the more button on the right side of each individual ...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

How to only show songs I like not full abums

So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the entire album shows up and I don’t want it to, any clu...

Newbie

So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the en...

555 Views

0 replies

6 likes

  • 555 Views
  • 0 replies
  • 6 likes

Display doesn’t turn off when connected via bluetooth

HiI have experienced that for a long time and is still not fixed.when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that if got one notification or if I touch the display, the...

Casual Listener

Hi I have experienced that for a long time and is still not fixed. when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Solved!! Adding a whole album to my queue.

PlanPremiumCountryUsaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue The option to add an album to my queue has disappeared. How do I add an album to my queue?

Casual Listener

  Plan Premium Country Usa Device iPhone 8 Operating System iOS 10   My Question or Issue   The option to add an album to my queue has disappeared. How do I add an album to...

Fallenposters

Casual Listener

8007 Views

4 replies

0 likes

  • 8007 Views
  • 4 replies
  • 0 likes

How to: "Mark the playlist containing this song for Offline Sync on your computer or on this iPhone"

PlanPremiumCountryUnited StatesDevicesiPhone 6s PlusMac ProOperating SystemsiOS 12.1.4Mac OS 10.14.2My Question or IssueHi! This is my first post here, and I am having the same issue as another user who posted something similar from a couple of years...

Newbie

Plan Premium Country United States Devices iPhone 6s Plus Mac Pro Operating Systems iOS 12.1.4 Mac OS 10.14.2 My Question or Issue Hi! This is my first post here, and I am having the same ...

elcalebo

Regular

6807 Views

2 replies

1 likes

  • 6807 Views
  • 2 replies
  • 1 likes

Cant open Album on iPhone XS

My Question or IssueUsing my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached screenshot). The strange thins about that is, that t...

Newbie

My Question or Issue Using my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached...

maben_88

Newbie

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes