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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47410 Views
  • 15 replies
  • 36 likes
  • 47410 Views
  • 15 replies
  • 36 likes

Two ipads. Separate music downloaded.

None of the below information is required. However, the more you provide the easier it will be for us to try and helpCountryU.K.DeviceIpadOperating SystemIOS My Question or IssueIs it possible for a premium subscription to use two ipads with separate...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help Country U.K. Device Ipad Operating System IOS   My Question or Issue...
  • Loxer
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Loging in

Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I tried to open Spotify on my first day there, is that...

  • Casual Listener
  • Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I t...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Songs Skip, Pause, or play random artist/playlist

This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobile device and my laptop (this happens whether i have...

  • Newbie
  • This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobil...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Spotify not playing in Car

PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 12.2 My Question or IssueSpotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It will show the srub icon bar moving as if it is playing but it will not have aud...

  • Newbie
  • Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 12.2   My Question or Issue Spotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It wil...
  • 795 Views
  • 0 replies
  • 1 likes
  • 795 Views
  • 0 replies
  • 1 likes

Solved!! Sticky Playlist FEATURE REQUEST:

FEATURE REQUEST:that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while driving and using the app,

  • Music Fan
  • FEATURE REQUEST: that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while dri...
  • Loxer
  • Community Legend
  • 918 Views
  • 8 replies
  • 0 likes
  • 918 Views
  • 8 replies
  • 0 likes

Solved!! Spotify not working properly on iWatch after iCloud restore

PlanPremiumCountrySpainDeviceiPhone 6S + iWatch Series 2Operating SystemiOS12.2 / WatchOS5.2 My Question or IssueI recently restored a backup from iCloud on a brand new iPhone I’ve got. Spotify remained there as part of the restore and iWatch got res...

  • Casual Listener
  •   Plan Premium Country Spain Device iPhone 6S + iWatch Series 2 Operating System iOS12.2 / WatchOS5.2   My Question or Issue I recently restored a backup from iCloud on a brand n...
  • Gonzo345
  • Casual Listener
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

Iphone not synchronising with Mac (desktop)

Plan: PremiumCountry: UK Device: iPhone XR Hi, I seem to be experiencing a problem when I add songs to playlists on iPhone. When I open Spotify on my Mac, the songs I have saved on my iPhone do not syncronise to my desktop. I've reinstalled spotify o...

  • Casual Listener
  • Plan: Premium Country: UK   Device: iPhone XR   Hi,   I seem to be experiencing a problem when I add songs to playlists on iPhone.   When I open Spotify on my Mac, the so...
  • Loxer
  • Community Legend
  • 496 Views
  • 2 replies
  • 0 likes
  • 496 Views
  • 2 replies
  • 0 likes

Spotify won’t share to instagram

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverytime I try to share music to my insta story it just loads my news feed? I’m on latest update on both apps and have uninstalled, lo...

  • Newbie
  • Plan Premium Country US Device iPhone 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Everytime I try to share music to my insta story it ju...
  • Loxer
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Getting All Artists to Display in Artists Section

premiumiphone XMy Question or Issue All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists show and Spotify prompts me to add an artist already in my library. It happened ab...

  • Music Fan
  •     premium iphone X My Question or Issue   All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists sh...
  • zabritt
  • Music Fan
  • 779 Views
  • 2 replies
  • 1 likes
  • 779 Views
  • 2 replies
  • 1 likes

Editing Playlist

PlanFreeCountryUKDeviceiPadOperating System(iOS 10, Android O My Question or IssueSpotify will not let my edit my playlists anymore. I used to be able to re-order the songs in my playlist, but after the update the edit feature is gone. I have tried s...

B43611B4-15A4-45E7-8C3A-2BEEAAF02B6E.jpeg
  • Newbie
  • Plan Free Country UK Device iPad Operating System (iOS 10, Android O   My Question or Issue Spotify will not let my edit my playlists anymore. I used to be able to re-order the so...
  • Loxer
  • Community Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Volume Issues Mid-Song

PlanPremiumCountryScotlandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueWhen listening to certain songs, some vocals sound distant. They are very quiet and sometimes they have a slight echo, depending on the song. (An example of this is ...

  • Visitor
  •   Plan Premium Country Scotland Device iPhone X Operating System iOS 12.2   My Question or Issue When listening to certain songs, some vocals sound distant. They are very quiet a...
  • user-removed
  • Not applicable
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

Spotify stops when app not on the screen

PlanPremiumCountryFranceDeviceiPhone 6sOperating SystemiOS 12.2 My Question or IssueAs soon as the Spotify app leaves my screen, either when I lock the phone or change app, the music stops. It only works when app is visible on the screen... could you...

  • Newbie
  • Plan Premium Country France Device iPhone 6s Operating System iOS 12.2   My Question or Issue As soon as the Spotify app leaves my screen, either when I lock the phone or change app, t...
  • Nico
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Songs automatisch in die Bibliothek

Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar sind, richtig? Wenn ich über Shazam einen Titel shaz...

  • Newbie
  • Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar s...
  • leviE
  • Composer
  • 5343 Views
  • 1 replies
  • 0 likes
  • 5343 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] IOS “I am not a robot” process is quite buggy.

Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it at about 1 in 5 attempts. I’d love to be able to add...

  • Music Fan
  • Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it a...
  • Jamieip
  • Music Fan
  • 380 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 380 Views
  • 1 replies
  • 0 likes

Volume fluctuates with chrome cast

PlanPremiumCountryCanadaDeviceiPhone XS Operating SystemiOS 12 My Question or IssueThe volume when I cast through my google chrome cast to my tv fluctuates up and down on its own with every song and it’s super annoying. If i can’t find a solution the...

  • Newbie
  •   Plan Premium Country Canada Device iPhone XS  Operating System iOS 12   My Question or Issue The volume when I cast through my google chrome cast to my tv fluctuates up an...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Spotify - CarPlay Issue

Plan PremiumCountry USADevice iPhone XSOperating System iOS 12.2 My Question or Issue Using CarPlay in BMW, Spotify plays the first 2 seconds of a song and then goes silent. The song appears to still be going, but no audio output comes through the sp...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XS Operating System iOS 12.2   My Question or Issue   Using CarPlay in BMW, Spotify plays the first 2 seconds of a song and then goes silent. T...
  • xr-t_0z6cj4s
  • Casual Listener
  • 4660 Views
  • 5 replies
  • 3 likes
  • 4660 Views
  • 5 replies
  • 3 likes

Can't enable Spotify Voice

PlanPremium CountryUS DeviceiPhone XR My Question or IssueI am not seeing any option to enable Spotify Voice. Spotify isn't listed in my phone's microphone permissions, and a long press on the search button in the app doesn't trigger the voice prompt...

  • Newbie
  • Plan Premium   Country US   Device iPhone XR   My Question or Issue I am not seeing any option to enable Spotify Voice.  Spotify isn't listed in my phone's microphone pe...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Gapless playback

PlanPremiumCountryU.S.DeviceiPhone 8Operating SystemIOS 12.2 My Question or IssueFor some reason, I figured out the gapless playback option while scrolling through an official playlist from "Power Gaming". During a song I switched to the next to have...

  • Newbie
  • Plan Premium Country U.S. Device iPhone 8 Operating System IOS 12.2   My Question or Issue For some reason, I figured out the gapless playback option while scrolling through an officia...
  • Bittencourt
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • 875 Views
  • 1 replies
  • 0 likes

Connected with Facebook

My first Spotify account was connected through my Facebook and it was a premium account. When I decided to delete my Facebook it logged me out of my Spotify and I could not log back in, it basically erased my Spotify account However I am still gettin...

  • Visitor
  • My first Spotify account was connected through my Facebook and it was a premium account. When I decided to delete my Facebook it logged me out of my Spotify and I could not log back in, it basically ...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Search bar entry and results

PlanPremiumCountryUSADeviceiPhone 10s, iPad ProOperating SystemiOS 10 My Question or Issue As a jazz musician, I search for song titles to study different versions of the same songs by all artists.The search bar attempts to auto complete the title wh...

  • Newbie
  •   Plan Premium Country USA Device iPhone 10s, iPad Pro Operating System iOS 10   My Question or Issue   As a jazz musician, I search for song titles to study different vers...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes