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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Library

PlanPremiumCountry Device(iPhone XR)Operating System(iOS 10) My Question or IssueHow do I play all songs in my library by one artist?

  • Visitor
  • Plan Premium Country   Device (iPhone XR) Operating System (iOS 10)   My Question or Issue How do I play all songs in my library by one artist?
  • 181 Views
  • 0 replies
  • 2 likes
  • 181 Views
  • 0 replies
  • 2 likes

Why don't playlists resume

PlanPremiumCountryUSADeviceiPhone XS MaxOperating System12.1.4 My Question or IssueWhen I play a large playlist then stop and go to resume more than half a day later it does not remember which song I was listening to. I then have to start from the be...

  • Newbie
  • Plan Premium Country USA Device iPhone XS Max Operating System 12.1.4   My Question or Issue When I play a large playlist then stop and go to resume more than half a day later it does ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

[iOS][Other] Automatische Abmeldung in der App

Meine Spotify App meldet sich immer automatisch ab zwar erst seit neuem aber ich habe es nie irgendwo eingestellt das nervt es sagt immer E-Mail oder password Kombination nicht richtig ich habe keine Daten geändert die Daten gehen aber nicht verloren...

  • Casual Listener
  • Meine Spotify App meldet sich immer automatisch ab  zwar erst seit neuem aber ich habe es nie irgendwo eingestellt  das nervt  es sagt immer E-Mail oder password Kombination nicht r...
  • 1329 Views
  • 0 replies
  • 0 likes
  • iOS
    Other
  • 1329 Views
  • 0 replies
  • 0 likes

Solved!! BMW Connected Drive with iOS 12.1 and Spotify ver 8.4.90.684

HelloI have been using the Spotify with BMW Connected Drive integrationwith my BMW F21 for many years now over USB Cable.In the latest release of Spotify, my car do not detect Spotify App within Connected Drive. I am now only beeing able to play song...

  • Gig Goer
  • Hello I have been using the Spotify with BMW Connected Drive integration with my BMW F21 for many years now over USB Cable. In the latest release of Spotify, my car do not detect Spotify App w...
  • coldbobt
  • Music Fan
  • 10800 Views
  • 13 replies
  • 4 likes
  • BMW Connected Drive
    bug
  • 10800 Views
  • 13 replies
  • 4 likes

Login on iPhone / iPad fails one time per day

I use Spotify App on iPhone and iPad. At least one time per day login fails. I get the message that username and password do not match. I use login with my Facebook account. After repeating login process the app works fine for some hours. But at leas...

  • Newbie
  • I use Spotify App on iPhone and iPad. At least one time per day login fails. I get the message that username and password do not match. I use login with my Facebook account. After repeating login pro...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

unsaved songs in library

PlanPremiumCountryCanada DeviceiPhone Xs MaxOperating SystemiOS 12 My Question or Issuenormally when I save music, I go by:artist-album-select songs I like-save-library-album-download.this way i can download only the music i want. today i noticed tha...

  • Casual Listener
  • Plan Premium Country Canada  Device iPhone Xs Max Operating System iOS 12     My Question or Issue normally when I save music, I go by: artist-album-select songs I like-sav...
  • 446 Views
  • 0 replies
  • 8 likes
  • 446 Views
  • 0 replies
  • 8 likes

New user apple 5s can't get online please help

Hi all, i just downloaded Spotify on an old 5s phone without a sim card. The phone is on wifi and i had to download an old version of spotify. Unfortunately it keeps saying I am not online, even though I am..... I checked and can browse other sites. ...

  • Casual Listener
  • Hi all, i just downloaded Spotify on an old 5s phone without a sim card.  The phone is on wifi and i had to download an old version of spotify.   Unfortunately it keeps saying I am not on...
  • 1Cerberus4u
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Seriously! wth is it with the new app?!!!!

Are you kiddin me? Which bright spark decided that it was a good idea to remove the ‘songs’ list? When I load up Spotify I don’t always have a specific playlist/album/artist in mind and usually just want to shuffle my songs. Often I would then use th...

  • Casual Listener
  • Are you kiddin me? Which bright spark decided that it was a good idea to remove the ‘songs’ list?   When I load up Spotify I don’t always have a specific playlist/album/artist in mind and usua...
  • Loxer
  • Community Legend
  • 402 Views
  • 1 replies
  • 3 likes
  • 402 Views
  • 1 replies
  • 3 likes

Local files play on desktop Spotify but not on phone app

PlanPremiumCountry USADeviceiPhone XSOperating SystemLatest My Question or IssueI have 50 local files that I am syncing to my phone and 15 or 20 of them will play on Spotify desktop but not on my iPhone. When I click play on my phone it shows the pla...

  • Casual Listener
  •     Plan Premium Country  USA Device iPhone XS Operating System Latest   My Question or Issue I have 50 local files that I am syncing to my phone and 15 or 20 of them ...
  • mikerich94
  • Casual Listener
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Can’t make playlist posts from iPhone7

PlanPremium, FamilyCountryUSADeviceiPhone7Operating SystemiOS 12.1.4 My Question or IssueWhy won’t it let me post my playlists? I put a valid Spotify playlist link in the box every time just as it requires, however I have a whole volume of playlists ...

  • Casual Listener
  • Plan Premium, Family Country USA Device iPhone7 Operating System iOS 12.1.4   My Question or Issue Why won’t it let me post my playlists? I put a valid Spotify playlist link in the box...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Spotify iOS 11 Style

There will be a chance in the future to see the ios 11 style app? Would be nice

  • Newbie
  • There will be a chance in the future to see the ios 11 style app? Would be nice
  • Jpgchief
  • Spotify Star
  • 851 Views
  • 1 replies
  • 0 likes
  • IOS 11
  • 851 Views
  • 1 replies
  • 0 likes

Hubo un error (signo de exclamación)

En inicio sale el siguiente mensaje:Un signo de exclamación, hubo un error e intentar de nuevo.

  • Casual Listener
  • En inicio sale el siguiente mensaje: Un signo de exclamación, hubo un error e intentar de nuevo.
  • Jpgchief
  • Spotify Star
  • 2753 Views
  • 1 replies
  • 0 likes
  • 2753 Views
  • 1 replies
  • 0 likes

How to play all album in order from same artist

Premium malaysia Iphone 8(iOS 12.1.4) My Question or IssueHow to play all album from the same artist instead of to add all to playlist?

  • Visitor
  •   Premium   malaysia   Iphone 8 (iOS 12.1.4)   My Question or Issue How to play all album from the same artist instead of to add all to playlist?  
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify does not know how to manage a music library

After the last changes made in "Your library", both in the desktop version and in the mobile version, it can be concluded that Spotify: a) Does not know how to handle a normal music library.b) It does not want the users to manage a music library in a...

Captura de pantalla 2019-03-15 a las 20.15.36.png Captura de pantalla 2019-03-15 a las 20.15.54.png Captura de pantalla 2019-03-15 a las 20.18.05.png
  • Roadie
  • After the last changes made in "Your library", both in the desktop version and in the mobile version, it can be concluded that Spotify:   a) Does not know how to handle a normal music library....
  • 508 Views
  • 0 replies
  • 6 likes
  • nightmare
    Your Library
  • 508 Views
  • 0 replies
  • 6 likes

SEARH BY ARTIST IN LIBRARY

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 10 My Question or IssueI just recently noticed that when I go to my Library, I can't search by Artist only now. It only gives me playlists, artists, and albums at the top and I can get to my "liked...

  • Newbie
  • Plan Premium Country   Device iPhone X Operating System iOS 10   My Question or Issue I just recently noticed that when I go to my Library, I can't search by Artist only now.&nbsp...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Library interface does not show "all musics"

PlanPremiumCountryBrazilDeviceiPhone 6s My Question or IssueMy library is presenting the interface shown in the image attached, wich doesn't have the option "all musics" as it did before. I can only choose playlists, artists and albums. Some friends ...

  • Casual Listener
  •   Plan Premium Country Brazil Device iPhone 6s    My Question or Issue My library is presenting the interface shown in the image attached, wich doesn't have the option "all mu...
  • Loxer
  • Community Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! Last queue song disappeared

PlanPremiumCountryNorwayDeviceiPhone 7Operating SystemiOS 12.1.4 My Question or IssueWhen I am om spotify om my phone and I queue a few songs, or even just one, the last song in queue always disappears!! (the video won’t uplasserte/post...) I do not ...

  • Visitor
  • Plan Premium Country Norway Device iPhone 7 Operating System iOS 12.1.4   My Question or Issue When I am om spotify om my phone and I queue a few songs, or even just one, the last song...
  • Loxer
  • Community Legend
  • 1677 Views
  • 1 replies
  • 0 likes
  • 1677 Views
  • 1 replies
  • 0 likes

Why do I still have the old library interface?

PlanPremiumCountryIsraelDeviceiPhone 7 plusOperating SystemiOS 12 My Question or IssueHi all, my version is 8.4.97.900. For some reason I still don't have the new library interface with Songs tab removal etc. I really think the new approach is much b...

  • Casual Listener
  • Plan Premium Country Israel Device iPhone 7 plus Operating System iOS 12   My Question or Issue Hi all, my version is 8.4.97.900. For some reason I still don't have the new library int...
  • Loxer
  • Community Legend
  • 667 Views
  • 8 replies
  • 1 likes
  • 667 Views
  • 8 replies
  • 1 likes

DEUTSCH: CarPlay selektiert Lieder

Hallo,mir ist aufgefallen, dass Spitify unter Apple CarPlay manche Lieder nicht abspielt. Sie werden zwar kurz im Auto angezeigt, dann aber übersprungen. Seltsam, weil sie am Handy abspielbar sind. Ein beispiel hierfür ist die Band „Frei.Wild“... wed...

  • Casual Listener
  • Hallo, mir ist aufgefallen, dass Spitify unter Apple CarPlay manche Lieder nicht abspielt.  Sie werden zwar kurz im Auto angezeigt, dann aber übersprungen.  Seltsam, weil sie am Handy ab...
  • Slider5000
  • Casual Listener
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Radio Station Thumbs Up/Down Disappeared

Device(iPhone Xr)Operating System(iOS 12.1.2.) The Radio station thumbs up and down icon is gone. Is this a glitch?

  • Regular
  •   Device (iPhone Xr) Operating System (iOS 12.1.2.)   The Radio station thumbs up and down icon is gone. Is this a glitch?  
  • nitewulf
  • Visitor
  • 3926 Views
  • 10 replies
  • 5 likes
  • 3926 Views
  • 10 replies
  • 5 likes