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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47452 Views
  • 15 replies
  • 36 likes
  • 47452 Views
  • 15 replies
  • 36 likes

Solved!! Editing Your Playlist On Random

Plan:PremiumCountry:CanadaDevice:iPhone 6s+Operating System:iOS 11.4.1 My Question or Issue: Since updating to Spotify version 8.4.70 I appear to have lost the ability to edit a playlist while it plays in random - move or delete songs - unless they h...

  • Newbie
  • Plan:Premium Country:Canada Device:iPhone 6s+ Operating System:iOS 11.4.1   My Question or Issue:   Since updating to Spotify version 8.4.70 I appear to have lost the ability to edit...
  • Loxer
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Delete certain songs in a album from library

Hi, i’m quite new to Spotify, I have an album in my library with quite a few acoustic tracks on it. How do I delete those acoustic tracks and sync over to my other devices (iPhone/iPad/ Sky Q box) thanks PlanPremiumCountryUK DeviceiPhone 8 PlusOperat...

  • Visitor
  • Hi, i’m quite new to Spotify,  I have an album in my library with quite a few acoustic tracks on it.  How do I delete those acoustic tracks and sync over to my other devices (iPhone/iP...
  • Loxer
  • Community Legend
  • 554 Views
  • 5 replies
  • 0 likes
  • 554 Views
  • 5 replies
  • 0 likes

Like & Dislike buttons not always show up in app

PlanPremiumDeviceiPhone 7Operating SystemiOS 11 My Question or IssueI can't figure out why Like & Dislike buttons not always show up in the iOS app Discover Weekly/Release Radar playlists, while they are always visible on desktop. In one screenshot t...

  • Regular
  • Plan Premium Device iPhone 7 Operating System iOS 11   My Question or Issue I can't figure out why Like & Dislike buttons not always show up in the iOS app Discover Weekly/Release Ra...
  • Loxer
  • Community Legend
  • 1465 Views
  • 7 replies
  • 0 likes
  • 1465 Views
  • 7 replies
  • 0 likes

30 minutes of ad-free music not working

So when the popup asking if I want 30 minutes of ad-free music shows up, i tap on the “watch video” button but instead of giving me the video it acts like i skipped the video entirely then doesn’t give me 30 seconds of ad-free music. This has been ha...

  • Visitor
  • So when the popup asking if I want 30 minutes of ad-free music shows up, i tap on the “watch video” button but instead of giving me the video it acts like i skipped the video entirely then doesn’t gi...
  • Loxer
  • Community Legend
  • 2308 Views
  • 3 replies
  • 1 likes
  • 2308 Views
  • 3 replies
  • 1 likes

how to delete downloaded music? (2018)

im having touble deleting downloaded music from spotify off my iphone. there are a few older threads about this, but the app has since change to only clear the cache through the storage tab. any advice? thanks

  • Casual Listener
  •     im having touble deleting downloaded music from spotify off my iphone. there are a few older threads about this, but the app has since change to only clear the cache through the stora...
  • Loxer
  • Community Legend
  • 24589 Views
  • 3 replies
  • 0 likes
  • 24589 Views
  • 3 replies
  • 0 likes

Radio-Songs marked as favorite dont show Up in radio-favorite playlist

PlanPremiumCountry Germany DeviceiPhone 8Operating System11.4.1 iOS My Question or Issue i often hear Radio and click on the "heart" - Icon to add a Song to the library/favorite-song playlist. But the list does not refresh. Yesterday i marked some Ne...

  • Newbie
  • Plan Premium Country  Germany  Device iPhone 8 Operating System 11.4.1 iOS    My Question or Issue  i often hear Radio and click on the "heart" - Icon to add a Song...
  • Loxer
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

How to get spotify on an iPad that won't run iOS 10

DeviceiPad 2Operating System(iOS 9) My Question or Issue Hi there, My work has given me an old iPad. Teaching budgets not being what they should be, the device is actually older than the students in my class! (It's an old iPad 2). I want to download ...

  • Casual Listener
  • Device iPad 2 Operating System (iOS 9)   My Question or Issue  Hi there,   My work has given me an old iPad. Teaching budgets not being what they should be, the device is actua...
  • Loxer
  • Community Legend
  • 3720 Views
  • 3 replies
  • 0 likes
  • 3720 Views
  • 3 replies
  • 0 likes

When downloading a playlist with 727 song only 678 downloads

Was downloading my girlfriends playlist and saw that i was only downloading about 680 out of about 730 songs. One of my friends had the same thing happen to him when downloading one of my playlist. It is not a major problem, i am just wondering why i...

  • Newbie
  • Was downloading my girlfriends playlist and saw that i was only downloading about 680 out of about 730 songs. One of my friends had the same thing happen to him when downloading one of my playlist. I...
  • Loxer
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Delete a song from an album playing

hi, i’ve Added an album to my library, and if I want to play the entire album but miss/skip one song from playing but not delete the song from my library.How do I do this? thanksPlanPremiumCountryUK Device(iPhone 8 Plus(iOS 11.4.1) My Question or Iss...

  • Visitor
  • hi,  i’ve Added an album to my library,  and if I want to play the entire album but miss/skip one song from playing but not delete the song from my library.How do I do this?   thanks...
  • Loxer
  • Community Legend
  • 748 Views
  • 1 replies
  • 0 likes
  • 748 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect is not working. devices do not recognize each other. not playing in speakers. I am premium

My Question or IssueAs of yesterday, Connect is not working. None of my devices can mirror each other or play thru exterior speakers.

  • Newbie
  •     My Question or Issue As of yesterday, Connect is not working. None of my devices can mirror each other or play thru exterior speakers.  
  • Jemi
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App Control no longer working in my Pioneer Car Audio Headunit

My Question or IssueI have a Pionner AVH-X7800BT audio head unit in my car that comes with Spotify App Control®. I used to play Spotify directly from the head unit selecting Spotify as source. Since last update, I cannot longer manage my Spotify from...

  • Newbie
  • My Question or Issue I have a Pionner AVH-X7800BT audio head unit in my car that comes with  Spotify App Control®.   I used to play Spotify directly from the head unit selecting Spotify...
  • Jemi
  • Spotify Legend
  • 2968 Views
  • 3 replies
  • 1 likes
  • app control
    Car
    dvd
    headunit
    Pioneer
    receiver
  • 2968 Views
  • 3 replies
  • 1 likes

I’m new to this community Spotify but I’m really interested in getting more active on it how can I?

I’m an artist and I was told some good advice that community.Spotify.com is a good way to be more active with other artists and people that love music as much as you do But I’m having trouble messaging people or even doing things like this I’m still ...

  • Casual Listener
  • I’m an artist and I was told some good advice that community.Spotify.com is a good way to be more active with other artists and people that love music as much as you do But I’m having trouble messagi...
  • Loxer
  • Community Legend
  • 473 Views
  • 3 replies
  • 0 likes
  • 473 Views
  • 3 replies
  • 0 likes

Superuser Contribution Certain songs won’t play on Spotify mobile

The specific band is sum 41, none of there songs will play no matter what I’ve tried. Restart phone, reinstall app, no updates available. This only happens when I log into my profile On any iOS device, it works fine on my Xbox, the songs still appear...

  • Regular
  • The specific band is sum 41, none of there songs will play no matter what I’ve tried. Restart phone, reinstall app, no updates available. This only happens when I log into my profile On any iOS devic...
  • Jemi
  • Spotify Legend
  • 34925 Views
  • 15 replies
  • 4 likes
  • 34925 Views
  • 15 replies
  • 4 likes

Superuser Contribution Playback Issues (Bass lowers when vocals are sung/spoken)

PlanPremium (Family)CountryEngland Device(iPhone 7 Plus)Operating System(iOS 11.00) My Question or Issue I’m having issues with the bass and volume when playing music on Spotify in my car. When I am listening to my music, when vocals are sung/spoken ...

  • Newbie
  • Plan Premium (Family) Country England   Device (iPhone 7 Plus) Operating System (iOS 11.00)   My Question or Issue   I’m having issues with the bass and volume when playing...
  • Jemi
  • Spotify Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t sort playlists by new in the new update?

PlanFreeCountry DeviceiPhone 6sOperating System My Question or Issue With the new update I can’t filter my playlists by newest songs added.

  • Newbie
  •   Plan Free Country   Device iPhone 6s Operating System   My Question or Issue  With the new update I can’t filter my playlists by newest songs added.
  • Jemi
  • Spotify Legend
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

random playlist

PlanPremiumCountry FranceDevice(iPad)Operating System(iOS 10)Spotify read all my song from all my playlist randomly.How can I do when I choose a playlist , spotify launch only the song from this playlist. regards Tom

  • Newbie
  •   Plan Premium Country  France Device (iPad) Operating System (iOS 10) Spotify read all my song from all my playlist randomly. How can I do when I choose a playlist , spotify la...
  • Loxer
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Spotify downgrade glitch

PlanPremiumCountry United States DeviceiPhone 7Operating System(iOS 11.4.1 My Question or Issue So this probably all started like a month ago when I came back from my trip to Florida and once I came home i updated my Spotify and oddly enough this upd...

  • Newbie
  • Plan Premium Country  United States  Device iPhone 7 Operating System (iOS 11.4.1   My Question or Issue  So this probably all started like a month ago when I came back ...
  • Loxer
  • Community Legend
  • 2142 Views
  • 1 replies
  • 0 likes
  • 2142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to queue or remove from queue when using Connect

PlanPremiumCountry DenmarkDevice(iPhone 8, iPad Air 2, Acer PC)Operating System(iOS 11.4.1, Windows 10,) My Question or Issue When I use my ipad or iphone to stream from, then i can't edit the queue using the desktop to edit quene on my phone or ipad...

  • Music Fan
  • Plan Premium Country Denmark Device (iPhone 8, iPad Air 2, Acer PC) Operating System (iOS 11.4.1, Windows 10,)   My Question or Issue   When I use my ipad or iphone to stream ...
  • Katerina
  • Spotify Legend
  • 1578 Views
  • 10 replies
  • 0 likes
  • 1578 Views
  • 10 replies
  • 0 likes

Liked Music Icon (+)

PlanPremiumCountry CanadaDevice(iPhone 7PlusOperating SystemiOS 10 My Question or IssueThe saved music icon (+), no longer appears below the left side of the album art to add to “Songs”. It has been replaced by a heart that likes the song and adds it...

  • Newbie
  • Plan Premium Country  Canada Device (iPhone 7Plus Operating System iOS 10   My Question or Issue The saved music icon (+), no longer appears below the left side of the album art t...
  • Loxer
  • Community Legend
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

App won't fully download or delete from iPhone7

PlanPremiumCountry Device(iPhone 7)Operating System(iOS 11.4.1) My Question or Issue Hello,So I downloaded Spotify for my iPhone 7 last night, everything worked fine. I then deleted the app from my phone, but it still shows up as 'paper' icon, almost...

  • Visitor
  • Plan Premium Country   Device (iPhone 7) Operating System (iOS 11.4.1)   My Question or Issue  Hello, So I downloaded Spotify for my iPhone 7 last night, everything worked f...
  • Loxer
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes