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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • frankiaro
  • Newbie
  • 383961 Views
  • 876 replies
  • 325 likes
  • 383961 Views
  • 876 replies
  • 325 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 74507 Views
  • 124 replies
  • 32 likes
  • 74507 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 16141 Views
  • 8 replies
  • 0 likes
  • 16141 Views
  • 8 replies
  • 0 likes

Tracks missing from album

Pokey LaFarge’s, “Something in the Water album is incomplete and missing multiple tracks. Verified issues persists on PC, Mac, and iOS platforms and on different Dpitifu accounts. Pictures attached from Spotify and a simple google search to amazon to...

  • Newbie
  • Pokey LaFarge’s, “Something in the Water album is incomplete and missing multiple tracks. Verified issues persists on PC, Mac, and iOS platforms and on different Dpitifu accounts. Pictures attached f...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify keeps muting sound when playing in car

Hey,Got a new car recently (Seat Leon to be exact) - one of the main reasons I was looking forward to getting a new car was to be able to play music from Spotify via Bluetooth. This worked great for the last 4/5 months however over the last week I no...

  • Newbie
  • Hey, Got a new car recently (Seat Leon to be exact) - one of the main reasons I was looking forward to getting a new car was to be able to play music from Spotify via Bluetooth. This worked great fo...
  • Bassas
  • Casual Listener
  • 2134 Views
  • 2 replies
  • 3 likes
  • 2134 Views
  • 2 replies
  • 3 likes

Local files to Iphone error

I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the playlist. This is really annoying and I could not find ...

  • Casual Listener
  • I tried to synchronise a locale file playlist from my PC with my phone so that I can listen to them while on the road but all it does is only synchronise one title. Only the first one out of the play...
  • Isasam
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

German: Spotify-Offlineproblematik? Crossfade?

Hallo. Ich nutze die Spotify-Bezahlversion und speichere mir Stücke, die ich benötige, in der Bibliothek, indem ich einfach das Häkchen vor dem Titel aktiviere. Sie erscheinen dann im Ordner 'Songs'. Ich kenne die Anzahl der gespeicherten Titel in de...

  • Casual Listener
  • Hallo.   Ich nutze die Spotify-Bezahlversion und speichere mir Stücke, die ich benötige, in der Bibliothek, indem ich einfach das Häkchen vor dem Titel aktiviere. Sie erscheinen dann im Ordner...
  • 640 Views
  • 0 replies
  • 0 likes
  • 640 Views
  • 0 replies
  • 0 likes

Spotify crashes when my phone moves

For the past two weeks I have not been able to run or even walk while using the Spotify app on my phone. When my phone is rotated or moved Spotify starts pausing, skipping through songs, fast forwarding. I have redownloaded the app and restarted my p...

  • Newbie
  • For the past two weeks I have not been able to run or even walk while using the Spotify app on my phone. When my phone is rotated or moved Spotify starts pausing, skipping through songs, fast forward...
  • 448 Views
  • 0 replies
  • 0 likes
  • App
    iphone 7
    pausing
    skipping
  • 448 Views
  • 0 replies
  • 0 likes

Solved!! Local files unplayable

So I've added some local files to some playlists. I did everything the process requires; added them on desktop, downloaded the playlists to my phone, etc. But for some reason, even though the playlist is downloaded, I can't play local files on my pho...

  • Regular
  • So I've added some local files to some playlists. I did everything the process requires; added them on desktop, downloaded the playlists to my phone, etc. But for some reason, even though the playlis...
  • Worldracer99
  • Regular
  • 9028 Views
  • 7 replies
  • 0 likes
  • 9028 Views
  • 7 replies
  • 0 likes

Gif in spotify

Hi, i am using Spotify for 2 months and recently i noted that for some songs in post of album cover there is somenthing like a gif image. Why? I am using Spotify on iPhone.

  • Newbie
  • Hi, i am using Spotify for 2 months and recently i noted that for some songs in post of album cover there is somenthing like a gif image. Why? I am using Spotify on iPhone.
  • user-removed
  • Not applicable
  • 42997 Views
  • 7 replies
  • 9 likes
  • 42997 Views
  • 7 replies
  • 9 likes

Spotify over everything

I like to listen to spotify and multitask on phone. Sometimes the apps dont interrupt spotify but once the app has an ad it stops spotify. I can jump back and hit play again but about half the time the ad stops the music again. Is there a way i can l...

  • Newbie
  • I like to listen to spotify and multitask on phone. Sometimes the apps dont interrupt spotify but once the app has an ad it stops spotify. I can jump back and hit play again but about half the time t...
  • Bethany_Dawn
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Local Files not Downloading on iPhone

I just bought the new Taylor Swift album on iTunes and it showed up on my Mac fine and I can play it on Spotify there but for some reason these files will not download on my phone. I have uninstalled and redownloaded the app several times on my phone...

  • Casual Listener
  • I just bought the new Taylor Swift album on iTunes and it showed up on my Mac fine and I can play it on Spotify there but for some reason these files will not download on my phone. I have uninstalled...
  • sarahkate317
  • Casual Listener
  • 585 Views
  • 3 replies
  • 1 likes
  • 585 Views
  • 3 replies
  • 1 likes

Won’t play video

Hello guys !! whats up ? Guys I have a premium Spotify account almost 5 years , but always have a problem with videos ! I using Spotify from United States and when wanna play video there is message like can’t play because of location . So , most inte...

  • Casual Listener
  • Hello guys !! whats up ? Guys I have a premium Spotify account almost 5 years , but always have a problem with videos ! I using Spotify from United States and when wanna play video there is message l...
  • nareklorian
  • Casual Listener
  • 3548 Views
  • 2 replies
  • 0 likes
  • 3548 Views
  • 2 replies
  • 0 likes

Sound stops periodically for couple seconds and then is distorted after.

So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored and jumbled. It sounds like its "missing frames". I hav...

  • Casual Listener
  • So I just started noticing while playing music on spotify the music will occasionally stop for a couple of seconds then resume playing. But shortly after it resumes playing the sound is distored...
  • changerrs
  • Casual Listener
  • 932 Views
  • 2 replies
  • 0 likes
  • 932 Views
  • 2 replies
  • 0 likes

Home, search and radio page don’t work

Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home, explore, search and radio page give an error every time I try to use them. Can anyone he...

  • Casual Listener
  • Since the last few updates I’m only able to use the library function in the app and listen to my playlist. I can’t search for music and artist, because the home,  explore, search and radio page ...
  • user-removed
  • Not applicable
  • 614 Views
  • 3 replies
  • 3 likes
  • Error
    Home
    iphone
    Search
  • 614 Views
  • 3 replies
  • 3 likes

Deleting downloaded tracks doesn't free up space

When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be deleting the entire app. This shouldn't have to be t...

  • Regular
  • When I delete downloaded tracks in Spotify for iOS, the tracks seem to be deleted from the app, but they don't free up any space in my phone. The only eay to actuallye free up the space seems to be d...
  • 12127933695
  • Regular
  • 671 Views
  • 4 replies
  • 0 likes
  • 671 Views
  • 4 replies
  • 0 likes

Play Music without insert SIM Mobil Card

Hello,i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation

  • Newbie
  • Hello, i have Premiumaccount and would like to use spotyfi on my old Iphone without SIM Card. It only work with simcard but i dont like mobil radiation
  • user-removed
  • Not applicable
  • 1578 Views
  • 1 replies
  • 0 likes
  • 1578 Views
  • 1 replies
  • 0 likes

Songs start at 10 seconds.

I have spotify on my iPhone and every time a song plays it starts at 10 seconds. I even tried logging out and skiping the song, nothing works.

  • Newbie
  • I have spotify on my iPhone and every time a song plays it starts at 10 seconds. I even tried logging out and skiping the song, nothing works. 
  • user-removed
  • Not applicable
  • 868 Views
  • 2 replies
  • 1 likes
  • 868 Views
  • 2 replies
  • 1 likes

Download TAB gone from app. BRING IT BACK!

Ref to https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/1/thread-id/87960.THIS IS NOT SOLVED, the workaround does not make sense. Bring the download tab back, this is ridiculous. 7 days and i’ll cancel my premium a...

  • Casual Listener
  • Ref to https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyiOS/page/1/thread-id/87960.THIS IS NOT SOLVED, the workaround does not make sense. Bring the download tab back,...
  • user-removed
  • Not applicable
  • 412 Views
  • 1 replies
  • 1 likes
  • App download tab gone premium
  • 412 Views
  • 1 replies
  • 1 likes

App just syncs half of my local files

I did everything as shown on the Website, but the app just stops the sync-process halfway through.My playlist is:- 100% .mp3 and not corrupted- playable on my desktop- syncing some songs but then stops- not showing the songs that are not synced, it j...

  • Newbie
  • I did everything as shown on the Website, but the app just stops the sync-process halfway through. My playlist is: - 100% .mp3 and not corrupted - playable on my desktop - syncing some songs bu...
  • user-removed
  • Not applicable
  • 626 Views
  • 1 replies
  • 0 likes
  • 626 Views
  • 1 replies
  • 0 likes

Waiting to download

I have an iPhone 8+ with the latest version of Spotify and I’m trying to download my offline music library and it says waiting to download, and it doesn’t change no matter how fast my WiFi is. I’m not using a computer in any way, just the phone.

  • Newbie
  • I have an iPhone 8+ with the latest version of Spotify and I’m trying to download my offline music library and it says waiting to download, and it doesn’t change no matter how fast my WiFi is. I’m no...
  • user-removed
  • Not applicable
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Cant see radio on iphone

Im using Spotify on both PC and iphone, as premium. In my PC im able to use the radio option and as well see on every song possibilities to create a radio station. The problem is that i dont have radio option at all while using the app on IOS , cant ...

  • Casual Listener
  • Im using Spotify on both PC and iphone, as premium. In my PC im able to use the radio option and as well see on every song possibilities to create a radio station. The problem is that i dont have rad...
  • user-removed
  • Not applicable
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

how can I stream a song??

how can I stream a song??? 

  • Casual Listener
  • how can I stream a song??? 
  • user-removed
  • Not applicable
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes