Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48017 Views
  • 15 replies
  • 36 likes
  • 48017 Views
  • 15 replies
  • 36 likes

Spotify charts

Spotify Usernamealambert3400PlanFree/PremiumCountry DeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I try to access any Spotify chart the app freezes on this black screen and I don't get to see th...

  • Newbie
  • Spotify Username alambert3400 Plan Free/Premium Country   Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Every time I try ...
  • Keanu_C
  • Community Legend
  • 1271 Views
  • 1 replies
  • 0 likes
  • 1271 Views
  • 1 replies
  • 0 likes

New IOS Update

Spotify UsernameperriwinklepansyPlanFree/PremiumCountry DeviceIPhone 6SOperating SystemChromebook My Question or IssueHello, recently my phone automatically updated to the newest verision of Spotify, which I have a couple of problems with and I would...

  • Newbie
  •   Spotify Username perriwinklepansy Plan Free/Premium Country   Device IPhone 6S Operating System Chromebook   My Question or Issue Hello, recently my phone automatically ...
  • user-removed
  • Not applicable
  • 492 Views
  • 1 replies
  • 1 likes
  • 492 Views
  • 1 replies
  • 1 likes

Spotify refuses to see my Chromecast TV now...

This just started happening for some reason. It's never worked from my MacBook, but now I can't connect Spotify to my Chromecast Vizio TV with my iPhone X either... It's not listed at all.

  • Casual Listener
  • This just started happening for some reason. It's never worked from my MacBook, but now I can't connect Spotify to my Chromecast Vizio TV with my iPhone X either... It's not listed at all.
  • hoa6i-8e5_upe
  • Newbie
  • 1825 Views
  • 7 replies
  • 0 likes
  • 1825 Views
  • 7 replies
  • 0 likes

***New update***How do I delete recently played songs

Spotify Usernamedj.galxxyPlanFreeCountry USA DeviceiPhone X/10Operating SystemIos 11 My Question or Issue How do I clear songs from the recently played section? (I have the new update)

  • Newbie
  •   Spotify Username dj.galxxy Plan Free Country  USA  Device iPhone X/10 Operating System Ios 11  My Question or Issue  How do I clear songs from the recently play...
  • 1706 Views
  • 0 replies
  • 0 likes
  • 1706 Views
  • 0 replies
  • 0 likes

Automatic playback

Spotify Usernamejvsgggcfcuaicy3rka070s326PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9)Operating System(iOS 1.3.1, Android Oreo, Windows 10,etc.) I just recently started using Spotify and I have the app on my iPhone 8. I currently am usin...

  • Newbie
  • Spotify Username jvsgggcfcuaicy3rka070s326 Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9) Operating System (iOS 1.3.1, Android Oreo, Windows 10,etc.)   I ju...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

My friends cannon see my activity

Hi. for about 7 days my friend cannot see my activity. "publish my activity" setting is on, so I can see my friends activity but they can't see mine. I deleted the app, refreshed it, etc. but no result.. any advice?? It’s soo annoying

  • Casual Listener
  • Hi. for about 7 days my friend cannot see my activity. "publish my activity" setting is on, so I can see my friends activity but they can't see mine. I deleted the app, refreshed ...
  • estebanGramaj0
  • Gig Goer
  • 1670 Views
  • 5 replies
  • 0 likes
  • 1670 Views
  • 5 replies
  • 0 likes

Solved!! Just got the new design, and it is..

Hey all, I don't need any help, just sharing my opinion Just got the new design, and it is really awesome. The new design is clean, modern and beautiful. It's all we need right now, a clean and modern design! Before we had many not necessary option a...

  • Newbie
  • Hey all, I don't need any help, just sharing my opinion 🙂 Just got the new design, and it is really awesome. The new design is clean, modern and beautiful. It's all we need right now, a clea...
  • Maxim
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • new design
  • 677 Views
  • 1 replies
  • 0 likes

Missing Google Cast Receiver Devices

PlanPremiumCountryAustraliaDevice(iPhone 6+)Operating System(iOS 11.3) My Question or IssueMy home has multiple Google Cast receivers (3 x Google Home Mini, 1 x Chromecast Audio, 1 x Chromecast Ultra). All four of the audio devices are in a casting g...

  • Newbie
  • Plan Premium Country Australia Device (iPhone 6+) Operating System (iOS 11.3)   My Question or Issue My home has multiple Google Cast receivers (3 x Google Home Mini, 1 x Chromecast Au...
  • 867 Views
  • 0 replies
  • 4 likes
  • 867 Views
  • 0 replies
  • 4 likes

Ipad1

Spotify Usernamecaffe-tempoPlanFree/PremiumCountry UK My Question or Issue

  • Casual Listener
  • Spotify Username caffe-tempo Plan Free/Premium Country  UK   My Question or Issue  
  • Maxim
  • Spotify Star
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Solved!! Paguei e minha conta continua free

Ja paguei ja foi registrado o pagamento e continuo usando a conta free

  • Newbie
  • Ja paguei ja foi registrado o pagamento e continuo usando a conta free
  • _w06aa-274m4
  • Newbie
  • 4206 Views
  • 30 replies
  • 4 likes
  • 4206 Views
  • 30 replies
  • 4 likes

no radio option on ios app in Israel

hi.im using iphone 8 with lastest version of spotify in israel.i noticed there is no radio option on the mobile app. im also using the mac version and there i can use it.why is that? thanks

  • Visitor
  • hi. im using iphone 8 with lastest version of spotify in israel. i noticed there is no radio option on the mobile app. im also using the mac version and there i can use it. why is that?   t...
  • arkzai
  • Newbie
  • 1649 Views
  • 11 replies
  • 8 likes
  • 1649 Views
  • 11 replies
  • 8 likes

I WANT TO LISTEN TO MUSIC

Hello!Is there a solution or not? Is someone from Spotify seriously looking into the problem or do I need to go to another music streaming company? I don’t know how you like to listen to your music.....I can not listen to 1 song normally......without...

  • Regular
  •  Hello! Is there a solution or not? Is someone from Spotify seriously looking into the problem or do I need to go to another music streaming company? I don’t know how you like to listen to yo...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Iphone memory consumption

Spotify Username SalvatorePlan/PremiumCountry BelgiumDevice(iPhone 6sOperating System(iOS 10.) My Question or Issue Hello, it's normal that when I listen to a song (just listen) his consome of the memory of my phone?

  • Newbie
  • Spotify Username  Salvatore Plan /Premium Country  Belgium Device (iPhone 6s Operating System (iOS 10.)   My Question or Issue  Hello,  it's normal that when I l...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Version 8.4.53 crashes when re ordering que

Spotify Usernamejohnhartley5248PlanPremiumCountry DeviceiPhone 8 PlusOperating SystemiOS 11.3.1 My Question or Issue I’ve noticed a few times that when shuffling an album it plays fine but if I go to the que to change the order that they will play in...

  • Casual Listener
  • Spotify Username johnhartley5248 Plan Premium Country   Device iPhone 8 Plus Operating System iOS 11.3.1   My Question or Issue  I’ve noticed a few times that when shufflin...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

zetaflame_

Oggi ho fatto un acquisto dell’account premium al costo di 0,99€ per 3 mesi, mi è arrivata la ricevuta però non posso ancora usufruire dell’account premium, cioè non l’app che già avevo non mi fa utilizzare tutte le funzioni dell’account premium. Mi ...

  • Newbie
  • Oggi ho fatto un acquisto dell’account premium al costo di 0,99€ per 3 mesi, mi è arrivata la ricevuta però non posso ancora usufruire dell’account premium, cioè non l’app che già avevo non mi fa uti...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

New Update Deleting Music Libraries

Has anyone else has this problem? Is there anyway to get saved music back?

  • Newbie
  • Has anyone else has this problem? Is there anyway to get saved music back?
  • f_gameiro
  • Newbie
  • 420 Views
  • 1 replies
  • 2 likes
  • 420 Views
  • 1 replies
  • 2 likes

New update doesn’t have social aspect

Hi! There’s a lot of pros and cons to this new update for free users, but my biggest complaint is that I ccant view my account and who I follow and who follows me anymore. Of there is a way to do this please help!!

  • Roadie
  • Hi! There’s a lot of pros and cons to this new update for free users, but my biggest complaint is that I ccant view my account and who I follow and who follows me anymore. Of there is a way to do thi...
  • silver_olive
  • Roadie
  • 507 Views
  • 2 replies
  • 4 likes
  • 507 Views
  • 2 replies
  • 4 likes

iOS in car handsfree, web player screen pops up

Every once in a while while listening to Spotify app on iPhone (latest iOS version) in car connected via handsfree, the music will stop and the Spotify app has a screen saying something about web payer, do I want to contonue with web player or play o...

  • Newbie
  • Every once in a while while listening to Spotify app on iPhone (latest iOS version) in car connected via handsfree, the music will stop and the Spotify app has a screen saying something about web pay...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

iOS app thinks I'm offline when I'm not on Wifi

When I'm connected to the internet using my cellular connection but not on Wifi, the app thinks I'm offline.I've tried:Logging out and back in using my username and pw, NOT logging in via FacebookDeleting and reinstalling the appHelp!

  • Newbie
  • When I'm connected to the internet using my cellular connection but not on Wifi, the app thinks I'm offline. I've tried: Logging out and back in using my username and pw, NOT logging in via Facebo...
  • Loxer
  • Community Legend
  • 1846 Views
  • 1 replies
  • 0 likes
  • 1846 Views
  • 1 replies
  • 0 likes

Can install the previous version

Since the last update was not to my liking, the interface I did not like, I was used to the previous version, Spotify should allow with which interface to handle either the user's decision.

  • Newbie
  • Since the last update was not to my liking, the interface I did not like, I was used to the previous version, Spotify should allow with which interface to handle either the user's decision.
  • Loxer
  • Community Legend
  • 678 Views
  • 6 replies
  • 2 likes
  • 678 Views
  • 6 replies
  • 2 likes