Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32801 Views
  • 13 replies
  • 36 likes
  • 32801 Views
  • 13 replies
  • 36 likes

Solved!! Where has my downloads folder disappeared to?

It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?

3D52D9EB-B738-47A0-A744-39D9A6790703.png
  • Newbie
  •   It suddenly disappeared a couple of days ago and isn’t showing up on my desktop (Mac) either?        
  • MattSuda
  • Spotify Star
  • 4269 Views
  • 3 replies
  • 1 likes
  • 4269 Views
  • 3 replies
  • 1 likes

No "Downloads" section in library (Iphone 6S - screenshot attached)

Hellou dear community, I face a issue with the spotify-app on my Iphone.So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, newest spotify version and IOS. In her library, she has a section "D...

  • Casual Listener
  • Hellou dear community,   I face a issue with the spotify-app on my Iphone. So both my girlfriend and I use spotify premium, she has Iphone 6 and I have Iphone 6S. We both use the same, n...
  • MattSuda
  • Spotify Star
  • 891 Views
  • 3 replies
  • 0 likes
  • 891 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't locate downloads?

Trying to access my downloaded music but can't see "Downloaded" section within Your Library?

  • Newbie
  • Trying to access my downloaded music but can't see "Downloaded" section within Your Library?
  • MattSuda
  • Spotify Star
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Download disappeared from list

the "Downloads" section has disappeard fomr my lists, but all the rest like "Playlists", "songs", "Artists" e.g. are still there. Does anyone have an idea how I can restore that section to get a quick overview over all downloaded files?

  • Newbie
  • the "Downloads" section has disappeard fomr my lists, but all the rest like "Playlists", "songs", "Artists" e.g. are still there. Does anyone have an idea how I can restore that section to get a quic...
  • MattSuda
  • Spotify Star
  • 532 Views
  • 1 replies
  • 0 likes
  • 532 Views
  • 1 replies
  • 0 likes

"Downloads" menu item missing on IPhone

When looking at "Your library" in iOS, on my phone I see Downloads. On my wife's phone that particular menu item is missing. We have a family account in the same version 6.8.0 .3786.At one point I thought it was because I had 6S plus and she just had...

  • Casual Listener
  • When looking at "Your library" in iOS, on my phone I see Downloads. On my wife's phone that particular menu item is missing. We have a family account in the same version 6.8.0 .3786. At one point ...
  • MattSuda
  • Spotify Star
  • 4669 Views
  • 25 replies
  • 5 likes
  • 4669 Views
  • 25 replies
  • 5 likes

Download Tab

Why did they remove the download tab from your library screen!! It’s a pain in the **bleep** to find your downloaded music now.

  • Newbie
  • Why did they remove the download tab from your library screen!! It’s a pain in the **bleep** to find your downloaded music now. 
  • MattSuda
  • Spotify Star
  • 3832 Views
  • 25 replies
  • 26 likes
  • 3832 Views
  • 25 replies
  • 26 likes

Solved!! Download Tab Wont Show on iOS App

Is anyone having trouble viewing the Download tab in the Your Library section on the iOS app. Many of my peers who have Spotify have the tab when they download music onto their device. However, when I download music the Download tab never shows up fo...

IMG_1258.jpg
  • Gig Goer
  • Is anyone having trouble viewing the Download tab in the Your Library section on the iOS app. Many of my peers who have Spotify have the tab when they download music onto their device. However, when ...
  • MattSuda
  • Spotify Star
  • 1193 Views
  • 2 replies
  • 0 likes
  • 1193 Views
  • 2 replies
  • 0 likes

Solved!! Cannot find "Downloads" list (that contains all the playlists that I've downloaded?

Since two updates ago (including the most previous update in January 2018), I have not been able to find the downloads section that is present under or above the artists section. I'm referring to the one that contains all the playlists that you have ...

  • Newbie
  • Since two updates ago (including the most previous update in January 2018), I have not been able to find the downloads section that is present under or above the artists section. I'm referring to the...
  • MattSuda
  • Spotify Star
  • 627 Views
  • 2 replies
  • 1 likes
  • 627 Views
  • 2 replies
  • 1 likes

Solved!! "Downloads" section not showing up in Library

Using version 7.7.0.850, but I've always had this problem since I switched from Rdio when it shut down. Just assumed the "Dowloads" section didn't exist, so I would scroll through my entire library to find music that has downloaded icon next to it. A...

  • Newbie
  • Using version 7.7.0.850, but I've always had this problem since I switched from Rdio when it shut down. Just assumed the "Dowloads" section didn't exist, so I would scroll through my entire library t...
  • MattSuda
  • Spotify Star
  • 9031 Views
  • 6 replies
  • 0 likes
  • 9031 Views
  • 6 replies
  • 0 likes

Downloads

I've had the issue of losing downloaded content before, but now on my Spotify app the "Downloads" option isnt even available in the Your Library portion of the app. Just completely disappeared. I still have the Playlists, Songs, Albums, Artists, etc....

  • Newbie
  • I've had the issue of losing downloaded content before, but now on my Spotify app the "Downloads" option isnt even available in the Your Library portion of the app. Just completely disappeared. I sti...
  • MattSuda
  • Spotify Star
  • 440 Views
  • 2 replies
  • 1 likes
  • 440 Views
  • 2 replies
  • 1 likes

Solved!! “Downloads” section gone in recent update

With the recent iOs app update the “downloads” section is no longer listed in the “your library” menu. As someone who almost exclusively uses this section I am super disappointed Will this feature be returning?

  • Casual Listener
  • With the recent iOs app update the “downloads” section is no longer listed in the “your library” menu. As someone who almost exclusively uses this section I am super disappointed 😞    Wi...
  • MattSuda
  • Spotify Star
  • 9232 Views
  • 6 replies
  • 9 likes
  • 9232 Views
  • 6 replies
  • 9 likes

Solved!! My offline music in one place

Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I activate that feature again?

  • Newbie
  • Some months ago, in my Spotify app I had a place in “Your music” that was named “Downloaded Music” and it’s not there anymore. I want to have all my downloaded music in one place so... How can I acti...
  • MattSuda
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

App keeps crashing when I sign in with my account on my iOS (tested on iPhone and iPad)

App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly. I have "Sign[ed] Out Everywhere" and the problem still exists. I have re-...

  • Visitor
  • App keeps crashing when I try to sign in to my account. For some reason, it is only on this one pariticular account. I tried another account of mine, and it signed in smoothly.   I have "Sign[...
  • MattSuda
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Songs library missing?

As of this morning, I have no options to view and shuffle only my songs. In my library, I have a playlists, artists, albums, and podcasts. But I cannot access just my songs. What is going on? Anyone else experiencing this? This is occurring on an iPh...

  • Newbie
  • As of this morning, I have no options to view and shuffle only my songs. In my library, I have a playlists, artists, albums, and podcasts. But I cannot access just my songs. What is going on? Anyone ...
  • MattSuda
  • Spotify Star
  • 1753 Views
  • 1 replies
  • 1 likes
  • 1753 Views
  • 1 replies
  • 1 likes

Issues with Spotify Connect on iOS11 - iPhone Problems

Hello! I recently had to update my iOS to the new 11.3 version. (BTW, iOS11 sucks).Now every time I use Spotify connect (with my amazon tap) I can’t control my device volume anymore or change the tracks with control center. Back when I had iOS10 runn...

  • Newbie
  • Hello!   I recently had to update my iOS to the new 11.3 version. (BTW, iOS11 sucks). Now every time I use Spotify connect (with my amazon tap) I can’t control my device volume anymore or cha...
  • MattSuda
  • Spotify Star
  • 1410 Views
  • 1 replies
  • 0 likes
  • Connect
    control center
    iOS
    iOS 10
    IOS 11
    IOS10
    iOS11
    iphone
    iphone 8
    speaker
    volume
    Volume Control
  • 1410 Views
  • 1 replies
  • 0 likes

ALL MY SONGS ARE GONE?!

Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under a playlist. If any one has any tips or ideas where ...

  • Casual Listener
  • Hi, spotify community I am a non-premium user and with the update that recently came out I am having trouble finding my saved songs on my iphone. I listen to all my songs under "saved" and not under ...
  • MattSuda
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! How to I turn shuffle play off

Whenever I try to play songs from my playlist it just says shuffle play at the top I can’t select what I actually listen to

  • Newbie
  • Whenever I try to play songs from my playlist it just says shuffle play at the top I can’t select what I actually listen to
  • user-removed
  • Not applicable
  • 2563 Views
  • 1 replies
  • 0 likes
  • 2563 Views
  • 1 replies
  • 0 likes

Radio only plays one song then goes back to queue with is unviewable

Help! I’ve been a $10 a month subscriber for pushing five years (yikes, could have bought a lot of iTunes for $600!) and have a new problem. When I play a radio station, Spotify only plays one song and then goes back to the playlist I was on before a...

  • Newbie
  • Help! I’ve been a $10 a month subscriber for pushing five years (yikes, could have bought a lot of iTunes for $600!) and have a new problem. When I play a radio station, Spotify only plays one song a...
  • Beachamt
  • Newbie
  • 807 Views
  • 1 replies
  • 1 likes
  • 807 Views
  • 1 replies
  • 1 likes

Playlist picture

I can’t seem to change the playlist picture, I don’t know if I have to go on a computer to do it. But I would like to change it

  • Newbie
  • I can’t seem to change the playlist picture, I don’t know if I have to go on a computer to do it. But I would like to change it
  • MattSuda
  • Spotify Star
  • 2714 Views
  • 1 replies
  • 0 likes
  • 2714 Views
  • 1 replies
  • 0 likes

Can’t use shuffle, rewind and replay buttons even though it’s already premium

Why I can’t use the shuffle and rewind buttons? It is said that we can use it through using Premium paymentI already paid for it last night, and until the next morning those buttons can’t work properly, so does the reply button too I hope this proble...

  • Newbie
  • Why I can’t use the shuffle and rewind buttons? It is said that we can use it through using Premium payment I already paid for it last night, and until the next morning those buttons can’t work prop...
  • MattSuda
  • Spotify Star
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes