Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
35712 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
100976 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
429602 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
297996 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work?PlanPremiumCountry CanadaDeviceiphone 3GSOperating Systemios 6 My Question or Issue Why can't I get spotify on my ...
I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work? Plan Premium Country Canada Device iphone 3GS Ope...
Community Legend
1678 Views
1 replies
0 likes
Premium Account Country US Device Lg Stylo G phoneOperating System Android My Question or Issue My Spotify phone app doesn't seem to work anymore on Wi-Fi except at home. My playlists seem to work and homepage. Browse, search and radio keep giving me...
Premium Account Country US Device Lg Stylo G phone Operating System Android My Question or Issue My Spotify phone app doesn't seem to work anymore on Wi-Fi except a...
Community Legend
2378 Views
3 replies
1 likes
PlanFreeCountry USDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have a playlist with over 200 songs added to it. Ever since the new update, every time I’ve went to play it it just plays the same like 10 songs added to it. It doesn’t pla...
Plan Free Country US Device iPhone 7 Operating System iOS 11 My Question or Issue I have a playlist with over 200 songs added to it. Ever since the new update, ev...
Regular
582 Views
2 replies
0 likes
PlanFreeCountry USADeviceiPhone 8Operating SystemiOS 11.2 My Question or Issue I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (that constantly tells me to pay for premium, which can be disruptive to my enjoyable m...
Plan Free Country USA Device iPhone 8 Operating System iOS 11.2 My Question or Issue I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (...
Community Legend
554 Views
1 replies
0 likes
PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 11.4) My Question or IssueMy spotify keeps pausing saying someone else is using my account even though I have reset my password and logged back in with the same issue appearing. Is this an ios...
Plan Premium Country UK Device (iPhone 7) Operating System (iOS 11.4) My Question or Issue My spotify keeps pausing saying someone else is using my account even though I have r...
Rising Star 3
1011 Views
4 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Uruguay DeviceIPhone SEOperating System(iOS 11 My Question or Issue I have a problem with the update, like it’s t...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uruguay Device IPhone SE Operating Syst...
Community Legend
639 Views
1 replies
1 likes
As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just had "Talk tha-Talk tha-Talk tha-Talk tha-Talk tha-Talk that talk ...
As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just...
Newbie
11572 Views
13 replies
6 likes
PlanFree/PremiumPremiumCountry USADevice iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios 11.4My Question or IssueCreated a playlist including a particular song that I’ve listened to on Spotify for years. When I attempt to play fro...
Plan Free/Premium Premium Country USA Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) ios 11.4 My Question or Issue Created a playlist inc...
Community Legend
512 Views
1 replies
0 likes
i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?
i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?
Community Legend
1315 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System My Question or Issue i have spotify premium set up on my computer and i search on it through sonos (cant remember how i set that up but it works fine). i also have it on my old phone which i use as a co...
Plan Free/Premium Country Device Operating System My Question or Issue i have spotify premium set up on my computer and i search on it through sonos (cant remember...
Newbie
784 Views
1 replies
0 likes
Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress. Danke,
Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress. Danke,
Community Legend
513 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS10, MacOSMy Question or IssueI had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read that re-installing solved same kind of problems I erased Spotify from...
Plan Premium Country Turkey Device iPhone 7 Operating System iOS10, MacOS My Question or Issue I had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read ...
Community Legend
666 Views
3 replies
0 likes
PlanFreeCountry usaDeviceiPhone SEOperating SystemiOS 11 My Question or Issue why when i hit shuffle it always starts at the beginning and goes in order? i have over 200 songs that i want to be played in any sort of order, i close the app press shuff...
Plan Free Country usa Device iPhone SE Operating System iOS 11 My Question or Issue why when i hit shuffle it always starts at the beginning and goes in order? i have ove...
Community Legend
556 Views
1 replies
0 likes
PlanPremiumCountry NorwayDeviceiPhone 7 My Question or Issue I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but Spotify installed German.I have tried to change Language to English and did a restart on the...
Plan Premium Country Norway Device iPhone 7 My Question or Issue I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but ...
Community Legend
2131 Views
1 replies
0 likes
PlanPremium/familyCountry: USA DeviceiPhoneOperating SystemiOS My Question or IssueI got an invite toa family plan - listened all yesteday - worked great - now I can't get music to stop playing - even after I close the app. I deleted and reinstalled ...
Plan Premium/family Country: USA Device iPhone Operating System iOS My Question or Issue I got an invite toa family plan - listened all yesteday - worked great - now I c...
Casual Listener
3800 Views
4 replies
0 likes
PlanPremiumCountry PhilippinesDeviceiPhone 6Operating SystemiOS 11 My Question or Issue Premium subscription suddenly converted back to free. App says premiuim purchase is not available in the app
Plan Premium Country Philippines Device iPhone 6 Operating System iOS 11 My Question or Issue Premium subscription suddenly converted back to free. App says premiuim pu...
Casual Listener
6414 Views
2 replies
0 likes
I am currently using the free mobile version on my iPhone, and after the recent update, a page solely for a Spotify premium ad has been added at the bottom of my screen. This took away the button to view my own profie, so I am unable to reach the peo...
I am currently using the free mobile version on my iPhone, and after the recent update, a page solely for a Spotify premium ad has been added at the bottom of my screen. This took away the button to ...
Spotify Star
764 Views
1 replies
2 likes
PlanFreeCountry DeviceiPhone 8 Operating SystemiOS 10 My Question or Issue I am trying to locate family members on Spotify. I use the following formula in the search bar to locate: spotify:username:xxxxx Xs = family member username Each time I do thi...
Plan Free Country Device iPhone 8 Operating System iOS 10 My Question or Issue I am trying to locate family members on Spotify. I use the following formula...
Spotify Star
899 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDevice(iPhone Operating System(iOS 11.4) My Question or Issue I've looked through the knowledge base, searched and watched videos on how to clear the queue on Spotify, but it's either not clear, or my tech skills are failin...
Plan Premium Country Australia Device (iPhone 😎 Operating System (iOS 11.4) My Question or Issue I've looked through the knowledge base, searched and watched videos on how t...
Casual Listener
142883 Views
3 replies
1 likes
HI, So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have attached a photo showing that is no option to edit the playl...
HI, So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have at...
Casual Listener
27948 Views
5 replies
1 likes
