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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

223250 Views

53 replies

13 likes

  • 223250 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

mtollhouse

Roadie

150327 Views

506 replies

108 likes

  • 150327 Views
  • 506 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

105751 Views

19 replies

38 likes

  • 105751 Views
  • 19 replies
  • 38 likes

Couldn’t Open Link ?

PlanFree/PremiumCountry United StatesDeviceiPhone 6sOperating SystemIOS 11.4 My Question or Issue Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this type of link on this device.” On my iPhone 6s (which is completely updated and everythi...

Casual Listener

Plan Free/Premium Country  United States Device iPhone 6s Operating System IOS 11.4   My Question or Issue  Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this t...

653 Views

0 replies

4 likes

  • 653 Views
  • 0 replies
  • 4 likes

Can’t open my playlists

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 11.4 My Question or Issue I can’t open my playlists because it says the link can’t be opened on my device. Any way to fix that?

Casual Listener

Plan Free Country  USA Device iPhone 7 Operating System iOS 11.4   My Question or Issue  I can’t open my playlists because it says the link can’t be opened on my device. Any ...

651 Views

0 replies

3 likes

  • 651 Views
  • 0 replies
  • 3 likes

Spotify on CarPlay freezing

Using Spotify in my 2018 Ford Fiesta is a frustrating experience. Spotify works well a lot of the time but some of the time the app will completely stop working. It displays a black screen with no buttons, just a blank black screen. The only fix is t...

Roadie

Using Spotify in my 2018 Ford Fiesta is a frustrating experience.   Spotify works well a lot of the time but some of the time the app will completely stop working. It displays a black screen w...

1462 Views

0 replies

4 likes

  • 1462 Views
  • 0 replies
  • 4 likes

shared songs — can’t open Spotify with the link in the text

Every time someone shares a Spotify song with me via text and I click to open it — it takes me online to open.spotify.com and then when I click “play in Spotify” it takes me to the App Store. And then when I press “open” on Spotify in the App Store, ...

Newbie

Every time someone shares a Spotify song with me via text and I click to open it — it takes me online to open.spotify.com and then when I click “play in Spotify” it takes me to the App Store. And the...

Jenndowell

Newbie

1423 Views

2 replies

7 likes

  • 1423 Views
  • 2 replies
  • 7 likes

“Waiting to Download”... but it never does

PremiumDeviceiPadOperating Systemios 11 I have Premium but I’ve only had it for a couple of days. I tried to download my playlist but it keeps saying “waiting to download” and it never does. I have seen that several others are experiencing this probl...

Newbie

Premium Device iPad Operating System ios 11   I have Premium but I’ve only had it for a couple of days. I tried to download my playlist but it keeps saying “waiting to download” and it nev...

davidbowlin

Regular

490 Views

2 replies

1 likes

  • 490 Views
  • 2 replies
  • 1 likes

Make "save album" separate from "save song"!!

This idea has been posted many many times, yet still has not been resolved, even though it "has been resovled" by spotify... It is counter productive and unintuitive that when I click "save" on an album it automatically adds all the songs to my "song...

Newbie

This idea has been posted many many times, yet still has not been resolved, even though it "has been resovled" by spotify...   It is counter productive and unintuitive that when I click "save"...

385 Views

0 replies

1 likes

  • 385 Views
  • 0 replies
  • 1 likes

Spotify skips after 40 seconds to next/random songs on iPhone

HEADLINE: Spotify automatically skips to next song after 40 seconds. Plan:Premium trial Country:Netherlands Device:iPhone 6s OS:iOS 11.2 Issue:This is ruining my experience. I was considering paying the subscription fee after my trial is over but thi...

Regular

HEADLINE: Spotify automatically skips to next song after 40 seconds.   Plan: Premium trial   Country: Netherlands   Device: iPhone 6s   OS: iOS 11.2   Issue: T...

Ecnu

Regular

7054 Views

3 replies

1 likes

  • 7054 Views
  • 3 replies
  • 1 likes

Shuffle doesn’t work now after the update

So now that they’ve done this update the “shuffle play” button doesn’t shuffle my songs, they all play in sequence now and I can’t figure out how to make them shuffle now... I’m a free user and have an Apple iPhone, HELP!

Newbie

So now that they’ve done this update the “shuffle play” button doesn’t shuffle my songs, they all play in sequence now and I can’t figure out how to make them shuffle now... I’m a free user and have ...

k4n6nat_-x2mg

Newbie

1817 Views

4 replies

4 likes

  • 1817 Views
  • 4 replies
  • 4 likes

Shuffle play

Hi, I have premium account but still can't turn off shuffle play and trust me I tried everything..

Casual Listener

Hi, I have premium account but still can't turn off shuffle play and trust me I tried everything..     

3mdp-st_g21wo

Casual Listener

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

I NEED HELP

PlanPremiumCountry BrazilDevice(iPhone 7)Operating System(iOS 11) My Question or Issue Hello everyone, well, recently I deleted my Facebook account and my spotify premium was using facebook data to make my spotify premium work, and today I changed my...

Visitor

Plan Premium Country  Brazil Device (iPhone 7) Operating System (iOS 11)   My Question or Issue   Hello everyone, well, recently I deleted my Facebook account and m...

282 Views

0 replies

0 likes

  • 282 Views
  • 0 replies
  • 0 likes

iphone x user interface

PlanFreeCountryUSA DeviceiPhone xOperating SystemiOS 11.4 My Question or Issue my user interface on my iphone x is completely different then how it normally on any other device, which i do not enjoy and would like to have the normal interface but don...

Regular

Plan Free Country USA  Device iPhone x Operating System iOS 11.4   My Question or Issue  my user interface on my iphone x is completely different then how it normally on...

Loxer

Community Legend

1441 Views

8 replies

1 likes

  • 1441 Views
  • 8 replies
  • 1 likes

Follow All button fails on facebook friend list

Plan PremiumCountry Argentina Device iPhone 6s Operating System iOS 10 Follow All button fails on facebook friend list

Newbie

Plan Premium Country Argentina   Device iPhone 6s   Operating System iOS 10     Follow All button fails on facebook friend list

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

How do you view songs in your playlist?

PlanFreeCountryUS Device(iPhone X)Operating System(iOS 11.4) My Question or Issue Before the update I could see all the songs in my playlist, now don't know how to view which songs are in my playlists.

Newbie

Plan Free Country US   Device (iPhone X) Operating System (iOS 11.4)   My Question or Issue  Before the update I could see all the songs in my playlist, now don't know how t...

2573 Views

0 replies

1 likes

  • 2573 Views
  • 0 replies
  • 1 likes

Solved!! Can I use voice commands (through Siri) to control Spotify on my iPhone 6?

Austin is about to make it illegal to use my phone at all while driving. I'd like to be able to use voice commands to control Spotify while driving. Can I do this? Or is there an app that will help me do this? Thanks.

Casual Listener

Austin is about to make it illegal to use my phone at all while driving. I'd like to be able to use voice commands to control Spotify while driving. Can I do this? Or is there an app that will help m...

Tmanator04

Newbie

182513 Views

41 replies

7 likes

  • 182513 Views
  • 41 replies
  • 7 likes

Spotify automatically adding songs to playlist

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 11 My Question or Issue I'm making a playlist but there's two sections, one with "Songs you added" and the other with "Songs we added." I'm not sure if those songs Spotify automatically added are a...

Newbie

Plan Free Country  USA Device iPhone 7 Operating System iOS 11   My Question or Issue  I'm making a playlist but there's two sections, one with "Songs you added" and the othe...

LukasRocks1021

Music Fan

3935 Views

1 replies

3 likes

  • 3935 Views
  • 1 replies
  • 3 likes

Windows 10 sincronization

Hello!I add new songs to my computer (windows 10) and now I want to put in my iphone. Since a few days, the sincronization between the both devices doesn't works. Is there any bug in the app again?Thank's!!Edgar

Newbie

Hello! I add new songs to my  computer (windows 10) and now I want to put in my iphone. Since a few days, the sincronization between the both devices doesn't works. Is there any bug in the app ...

549 Views

0 replies

2 likes

  • 549 Views
  • 0 replies
  • 2 likes

Podcasts aren't updating

I am user in the US, have a premium account, and use primarily my iPhone to listen. My Question or Issue:Some daily podcasts I listen to, or twice-weekly (Up First, The Daily, etc...) that I KNOW are posted early in the morning do NOT update on Spoti...

Music Fan

I am user in the US, have a premium account, and use primarily my iPhone to listen.    My Question or Issue: Some daily podcasts I listen to, or twice-weekly (Up First, The Daily, etc......

2981 Views

0 replies

26 likes

  • 2981 Views
  • 0 replies
  • 26 likes

Customization of playlists (cover and description box)

PlanPremiumCountry UKDeviceiPhone 6Operating SystemiOS 11.4 Hi - more often than not, if I stop/pause Spotify, for example when I get to work, when I open the app again to restart from where I was, there is no now playing screen so I'm unable to rest...

Casual Listener

Plan Premium Country  UK Device iPhone 6 Operating System iOS 11.4   Hi - more often than not, if I stop/pause Spotify, for example when I get to work, when I open the app again to...

Holty

Casual Listener

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Spotify connection issues with sonos speakers

Most days I can play music no problem from the Spotify app but recently the Spotify app just won’t connect to any of my sonos speakers and I know there’s not a problem with them they play just fine when I use the sonos app the speakers show up on Spo...

Newbie

Most days I can play music no problem from the Spotify app but recently the Spotify app just won’t connect to any of my sonos speakers and I know there’s not a problem with them they play just fine w...

Ngin

Casual Listener

8929 Views

28 replies

16 likes

  • 8929 Views
  • 28 replies
  • 16 likes