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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

28479 Views

40 replies

8 likes

  • 28479 Views
  • 40 replies
  • 8 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

93266 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

923 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293060 Views

60 replies

15 likes

  • 293060 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123354 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

I'm a new user of Spotify and I have never received a push notification

PlanPremiumCountryUnited KingdomDeviceIphone 8 PlusOperating SystemiOS 11.4 My Question or IssueI have been using Spotify for about 2 weeks now and I noticed I never get any push notification on my phone. I am following artists and when they release ...

Casual Listener

  Plan Premium Country United Kingdom Device Iphone 8 Plus Operating System iOS 11.4   My Question or Issue I have been using Spotify for about 2 weeks now and I noticed I never ...

Loxer

Community Legend

1242 Views

5 replies

0 likes

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Most played songs by artists disappeared

Hi Spotify, Before the last update when I searched for an artist and clicked on that artist, the first thing I saw was a list of 5 most played/populair songs by that artist. With the newest update this disappeared.Is there still an option where I can...

Regular

  Hi Spotify,   Before the last update when I searched for an artist and clicked on that artist, the first thing I saw was a list of 5 most played/populair songs by that artist.   ...

Loxer

Community Legend

2014 Views

3 replies

0 likes

  • 2014 Views
  • 3 replies
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Neue Datenschutzrichtlinien

PlanFree/PremiumCountry GermanyDeviceIphone 7Operating SystemIOS 11.4 My Question or Issue Hi, ich bekomme die Meldung, dass ich die neuen Nutzungsbedingungen und Datenschutzrichtlinien akzeptieren soll.Es gibt aber keinen „Akzeptieren“ Button.Auch a...

Newbie

Plan Free/Premium Country  Germany Device Iphone 7 Operating System IOS 11.4   My Question or Issue  Hi,   ich bekomme die Meldung, dass ich die neuen Nutzungsbedingun...

670 Views

0 replies

1 likes

  • 670 Views
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Loss of radio button on app

PlanFree/PremiumCountry Australia DeviceiPhone 7Operating System(iOS 11.4 i have lost the radio button on my Spotify app and apparently it’s a test and only a few people have been chosen to test it! .... I hate it... please revert it back i now only ...

Casual Listener

Plan Free/Premium Country  Australia  Device iPhone 7 Operating System (iOS 11.4   i have lost the radio button on my Spotify app and apparently it’s a test and only a few peo...

Loxer

Community Legend

471 Views

1 replies

1 likes

  • 471 Views
  • 1 replies
  • 1 likes

Solved!! New update, adding a full album to a playlist

Before the recent update, i was able to add a full album by going to “...” and “add album to” but now that option is not there... I think it should be because I find it incredibly difficult for a free Spotify user to listen to every song on an album ...

Casual Listener

Before the recent update, i was able to add a full album by going to “...” and “add album to” but now that option is not there... I think it should be because I find it incredibly difficult for a fre...

Loxer

Community Legend

13612 Views

1 replies

16 likes

  • 13612 Views
  • 1 replies
  • 16 likes

I have IOS6 on my old iphone 3GS. It won't let me download spotify and I paid for this premium!

I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work?PlanPremiumCountry CanadaDeviceiphone 3GSOperating Systemios 6 My Question or Issue Why can't I get spotify on my ...

Newbie

I need a way to get spotify on iphone 3gs with ios 6. I know **bleep** well it worked in the past. I am in Canada and why it won't work? Plan Premium Country  Canada Device iphone 3GS Ope...

Loxer

Community Legend

1673 Views

1 replies

0 likes

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  • 0 likes

Spotify search, browse and radio on Android do not work on WiFi.

Premium Account Country US Device Lg Stylo G phoneOperating System Android My Question or Issue My Spotify phone app doesn't seem to work anymore on Wi-Fi except at home. My playlists seem to work and homepage. Browse, search and radio keep giving me...

Casual Listener

Premium Account   Country US   Device Lg Stylo G phone Operating System Android   My Question or Issue  My Spotify phone app doesn't seem to work anymore on Wi-Fi except a...

Hubo

Community Legend

2362 Views

3 replies

1 likes

  • 2362 Views
  • 3 replies
  • 1 likes

Playlist plays first couple songs over and over

PlanFreeCountry USDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have a playlist with over 200 songs added to it. Ever since the new update, every time I’ve went to play it it just plays the same like 10 songs added to it. It doesn’t pla...

Newbie

  Plan Free Country  US Device iPhone 7 Operating System iOS 11   My Question or Issue  I have a playlist with over 200 songs added to it. Ever since the new update, ev...

Trap380

Regular

580 Views

2 replies

0 likes

  • 580 Views
  • 2 replies
  • 0 likes

new update, how do i shuffle on my phone?

PlanFreeCountry USADeviceiPhone 8Operating SystemiOS 11.2 My Question or Issue I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (that constantly tells me to pay for premium, which can be disruptive to my enjoyable m...

Newbie

Plan Free Country  USA Device iPhone 8 Operating System iOS 11.2   My Question or Issue  I click shuffle play on my playlists, but it doesn’t shuffle. Before the new update (...

Loxer

Community Legend

546 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Someone else using my account

PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 11.4) My Question or IssueMy spotify keeps pausing saying someone else is using my account even though I have reset my password and logged back in with the same issue appearing. Is this an ios...

Casual Listener

Plan Premium Country  UK Device (iPhone 7) Operating System (iOS 11.4)   My Question or Issue My spotify keeps pausing saying someone else is using my account even though I have r...

Koyubi

Rising Star 1

990 Views

4 replies

0 likes

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Solved!! Update

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Uruguay DeviceIPhone SEOperating System(iOS 11 My Question or Issue I have a problem with the update, like it’s t...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uruguay  Device IPhone SE Operating Syst...

Loxer

Community Legend

605 Views

1 replies

1 likes

  • 605 Views
  • 1 replies
  • 1 likes

Playback glitching/ sounds like broken record on iOS (iPhone SE)

As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just had "Talk tha-Talk tha-Talk tha-Talk tha-Talk tha-Talk that talk ...

Regular

As I'm playing a downloaded song on the app, at some point the playback will glitch out, loop and repeat over about a half second of audio, akin to a broken record. For example, I just...

IIatriumII

Newbie

11427 Views

13 replies

6 likes

  • 11427 Views
  • 13 replies
  • 6 likes

Song won’t play on iPhone, but will on iPad

PlanFree/PremiumPremiumCountry USADevice iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) ios 11.4My Question or IssueCreated a playlist including a particular song that I’ve listened to on Spotify for years. When I attempt to play fro...

Casual Listener

Plan Free/Premium Premium Country  USA Device   iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ios 11.4 My Question or Issue Created a playlist inc...

Loxer

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

can’t make playlists public anymore

i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?

Newbie

i realized after the new update, that i cant change my playlists from private to public so other people can find them uh help?

Loxer

Community Legend

1304 Views

1 replies

0 likes

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  • 1 replies
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help please setting up on new phone

PlanFree/PremiumCountry Device Operating System My Question or Issue i have spotify premium set up on my computer and i search on it through sonos (cant remember how i set that up but it works fine). i also have it on my old phone which i use as a co...

Newbie

Plan Free/Premium Country   Device   Operating System   My Question or Issue  i have spotify premium set up on my computer and i search on it through sonos (cant remember...

xj-_ibwbggp9

Newbie

772 Views

1 replies

0 likes

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  • 1 replies
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My favorites playlist has been deleted and I’m really upset, confused and woebegone.

Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress. Danke,

Newbie

Help please. My favorites playlist deleted itself but all other playlists remain. It’s causinv me much distress.    Danke,

Loxer

Community Legend

503 Views

1 replies

0 likes

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  • 1 replies
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I lost all personalization after re-install and password change. Any help given is appreciated.

PlanPremiumCountryTurkeyDeviceiPhone 7Operating SystemiOS10, MacOSMy Question or IssueI had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read that re-installing solved same kind of problems I erased Spotify from...

Casual Listener

Plan Premium Country Turkey Device iPhone 7 Operating System iOS10, MacOS My Question or Issue I had some problems on iPhone7 about playback. Tracks skipped and playback paused. Having read ...

Loxer

Community Legend

652 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

shuffle

PlanFreeCountry usaDeviceiPhone SEOperating SystemiOS 11 My Question or Issue why when i hit shuffle it always starts at the beginning and goes in order? i have over 200 songs that i want to be played in any sort of order, i close the app press shuff...

Newbie

Plan Free Country  usa Device iPhone SE Operating System iOS 11   My Question or Issue  why when i hit shuffle it always starts at the beginning and goes in order? i have ove...

Hubo

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

Change Language on Iphone

PlanPremiumCountry NorwayDeviceiPhone 7 My Question or Issue I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but Spotify installed German.I have tried to change Language to English and did a restart on the...

Newbie

  Plan Premium Country  Norway Device iPhone 7   My Question or Issue   I did install Spotify on my wife’s Iphone today. She has her language settings to Norwegian, but ...

Hubo

Community Legend

2120 Views

1 replies

0 likes

  • 2120 Views
  • 1 replies
  • 0 likes

Music keeps playing after app closes

PlanPremium/familyCountry: USA DeviceiPhoneOperating SystemiOS My Question or IssueI got an invite toa family plan - listened all yesteday - worked great - now I can't get music to stop playing - even after I close the app. I deleted and reinstalled ...

Casual Listener

  Plan Premium/family Country: USA  Device iPhone Operating System iOS   My Question or Issue I got an invite toa family plan - listened all yesteday - worked great - now I c...

cb_Help

Casual Listener

3789 Views

4 replies

0 likes

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