Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Sporedd66

Newbie

143827 Views

504 replies

108 likes

  • 143827 Views
  • 504 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

100343 Views

19 replies

38 likes

  • 100343 Views
  • 19 replies
  • 38 likes

No puedo reproducir mis playlist

hola hasta hace un tiempo podia reproducir mis playlist desde el iphone pero ahora me dice que no esta habilitado para este dispositivo. Alguien sabe que puede ser?

Newbie

hola hasta hace un tiempo podia reproducir mis playlist desde el iphone pero ahora me dice que no esta habilitado para este dispositivo. Alguien sabe que puede ser?  

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Spotify cant open this type of link on this device

PlanFree/PremiumCountry CanadaDevice(iPhone 6Operating System(iOS 11 My Question or Issue Cant play music whenever I tap a playlist it says that spotify cant open this type of link on this device. Im rlly frustrated as there have been other problems ...

Newbie

  Plan Free/Premium Country  Canada Device (iPhone 6 Operating System (iOS 11   My Question or Issue  Cant play music whenever I tap a playlist it says that spotify can...

842 Views

0 replies

2 likes

  • 842 Views
  • 0 replies
  • 2 likes

My Spotify will no longer play playlists

I’ve been using Spotify free since about February and it’s worked perfectly but now all of a sudden I can no longer play playlists such as any of my daily mixes or favourites. When I try and click on them a Notification comes up and says”Spotify can’...

Newbie

 I’ve been using Spotify free since about February and it’s worked perfectly but now all of a sudden I can no longer play playlists such as any of my daily mixes or  favourites.  When ...

351 Views

0 replies

1 likes

  • 351 Views
  • 0 replies
  • 1 likes

Playlist don’t work

Hello,my friends and me noticed that playlist don’t work, we tried listening to it (two different accounts, playlists and devices).The error message goes along the way of “this link is not suitable for this device”.we both have the latest iOS And Spo...

Newbie

Hello, my friends and me noticed that playlist don’t work, we tried listening to it (two different accounts, playlists and devices). The error message goes along the way of “this link is not suitab...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Couldn’t Open Link ?

PlanFree/PremiumCountry United StatesDeviceiPhone 6sOperating SystemIOS 11.4 My Question or Issue Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this type of link on this device.” On my iPhone 6s (which is completely updated and everythi...

Casual Listener

Plan Free/Premium Country  United States Device iPhone 6s Operating System IOS 11.4   My Question or Issue  Hi, I keep getting “Couldn’t Open Link - Spotify can’t open this t...

634 Views

0 replies

4 likes

  • 634 Views
  • 0 replies
  • 4 likes

Can’t open my playlists

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 11.4 My Question or Issue I can’t open my playlists because it says the link can’t be opened on my device. Any way to fix that?

Casual Listener

Plan Free Country  USA Device iPhone 7 Operating System iOS 11.4   My Question or Issue  I can’t open my playlists because it says the link can’t be opened on my device. Any ...

637 Views

0 replies

3 likes

  • 637 Views
  • 0 replies
  • 3 likes

Spotify on CarPlay freezing

Using Spotify in my 2018 Ford Fiesta is a frustrating experience. Spotify works well a lot of the time but some of the time the app will completely stop working. It displays a black screen with no buttons, just a blank black screen. The only fix is t...

Roadie

Using Spotify in my 2018 Ford Fiesta is a frustrating experience.   Spotify works well a lot of the time but some of the time the app will completely stop working. It displays a black screen w...

1445 Views

0 replies

4 likes

  • 1445 Views
  • 0 replies
  • 4 likes

shared songs — can’t open Spotify with the link in the text

Every time someone shares a Spotify song with me via text and I click to open it — it takes me online to open.spotify.com and then when I click “play in Spotify” it takes me to the App Store. And then when I press “open” on Spotify in the App Store, ...

Newbie

Every time someone shares a Spotify song with me via text and I click to open it — it takes me online to open.spotify.com and then when I click “play in Spotify” it takes me to the App Store. And the...

Jenndowell

Newbie

1405 Views

2 replies

7 likes

  • 1405 Views
  • 2 replies
  • 7 likes

“Waiting to Download”... but it never does

PremiumDeviceiPadOperating Systemios 11 I have Premium but I’ve only had it for a couple of days. I tried to download my playlist but it keeps saying “waiting to download” and it never does. I have seen that several others are experiencing this probl...

Newbie

Premium Device iPad Operating System ios 11   I have Premium but I’ve only had it for a couple of days. I tried to download my playlist but it keeps saying “waiting to download” and it nev...

davidbowlin

Regular

476 Views

2 replies

1 likes

  • 476 Views
  • 2 replies
  • 1 likes

Make "save album" separate from "save song"!!

This idea has been posted many many times, yet still has not been resolved, even though it "has been resovled" by spotify... It is counter productive and unintuitive that when I click "save" on an album it automatically adds all the songs to my "song...

Newbie

This idea has been posted many many times, yet still has not been resolved, even though it "has been resovled" by spotify...   It is counter productive and unintuitive that when I click "save"...

376 Views

0 replies

1 likes

  • 376 Views
  • 0 replies
  • 1 likes

Spotify skips after 40 seconds to next/random songs on iPhone

HEADLINE: Spotify automatically skips to next song after 40 seconds. Plan:Premium trial Country:Netherlands Device:iPhone 6s OS:iOS 11.2 Issue:This is ruining my experience. I was considering paying the subscription fee after my trial is over but thi...

Regular

HEADLINE: Spotify automatically skips to next song after 40 seconds.   Plan: Premium trial   Country: Netherlands   Device: iPhone 6s   OS: iOS 11.2   Issue: T...

Ecnu

Regular

7023 Views

3 replies

1 likes

  • 7023 Views
  • 3 replies
  • 1 likes

Shuffle doesn’t work now after the update

So now that they’ve done this update the “shuffle play” button doesn’t shuffle my songs, they all play in sequence now and I can’t figure out how to make them shuffle now... I’m a free user and have an Apple iPhone, HELP!

Newbie

So now that they’ve done this update the “shuffle play” button doesn’t shuffle my songs, they all play in sequence now and I can’t figure out how to make them shuffle now... I’m a free user and have ...

k4n6nat_-x2mg

Newbie

1769 Views

4 replies

4 likes

  • 1769 Views
  • 4 replies
  • 4 likes

Shuffle play

Hi, I have premium account but still can't turn off shuffle play and trust me I tried everything..

Casual Listener

Hi, I have premium account but still can't turn off shuffle play and trust me I tried everything..     

3mdp-st_g21wo

Casual Listener

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

I NEED HELP

PlanPremiumCountry BrazilDevice(iPhone 7)Operating System(iOS 11) My Question or Issue Hello everyone, well, recently I deleted my Facebook account and my spotify premium was using facebook data to make my spotify premium work, and today I changed my...

Visitor

Plan Premium Country  Brazil Device (iPhone 7) Operating System (iOS 11)   My Question or Issue   Hello everyone, well, recently I deleted my Facebook account and m...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

iphone x user interface

PlanFreeCountryUSA DeviceiPhone xOperating SystemiOS 11.4 My Question or Issue my user interface on my iphone x is completely different then how it normally on any other device, which i do not enjoy and would like to have the normal interface but don...

Regular

Plan Free Country USA  Device iPhone x Operating System iOS 11.4   My Question or Issue  my user interface on my iphone x is completely different then how it normally on...

Loxer

Community Legend

1417 Views

8 replies

1 likes

  • 1417 Views
  • 8 replies
  • 1 likes

Follow All button fails on facebook friend list

Plan PremiumCountry Argentina Device iPhone 6s Operating System iOS 10 Follow All button fails on facebook friend list

Newbie

Plan Premium Country Argentina   Device iPhone 6s   Operating System iOS 10     Follow All button fails on facebook friend list

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

How do you view songs in your playlist?

PlanFreeCountryUS Device(iPhone X)Operating System(iOS 11.4) My Question or Issue Before the update I could see all the songs in my playlist, now don't know how to view which songs are in my playlists.

Newbie

Plan Free Country US   Device (iPhone X) Operating System (iOS 11.4)   My Question or Issue  Before the update I could see all the songs in my playlist, now don't know how t...

2540 Views

0 replies

1 likes

  • 2540 Views
  • 0 replies
  • 1 likes

Solved!! Can I use voice commands (through Siri) to control Spotify on my iPhone 6?

Austin is about to make it illegal to use my phone at all while driving. I'd like to be able to use voice commands to control Spotify while driving. Can I do this? Or is there an app that will help me do this? Thanks.

Casual Listener

Austin is about to make it illegal to use my phone at all while driving. I'd like to be able to use voice commands to control Spotify while driving. Can I do this? Or is there an app that will help m...

Tmanator04

Newbie

182098 Views

41 replies

7 likes

  • 182098 Views
  • 41 replies
  • 7 likes

Spotify automatically adding songs to playlist

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 11 My Question or Issue I'm making a playlist but there's two sections, one with "Songs you added" and the other with "Songs we added." I'm not sure if those songs Spotify automatically added are a...

Newbie

Plan Free Country  USA Device iPhone 7 Operating System iOS 11   My Question or Issue  I'm making a playlist but there's two sections, one with "Songs you added" and the othe...

LukasRocks1021

Music Fan

3894 Views

1 replies

3 likes

  • 3894 Views
  • 1 replies
  • 3 likes