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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47932 Views
  • 15 replies
  • 36 likes
  • 47932 Views
  • 15 replies
  • 36 likes

Battery drain while using spotify connect

I am using spotify connect functionality a lot. 10 hours and above of continuous playing is nothing special. I don't know if this particular information is useful, but the "wi-fi speaker" I am using is Yamaha R-N500 amplifier - Spotify integration on...

  • Casual Listener
  • I am using spotify connect functionality a lot. 10 hours and above of continuous playing is nothing special. I don't know if this particular information is useful, but the "wi-fi speaker" I am u...
  • mbgtka
  • Casual Listener
  • 3480 Views
  • 3 replies
  • 2 likes
  • battery drain
    Battery performance
    Bug iOS
    Bug iPhone
    Spotify Connect Volume Control
  • 3480 Views
  • 3 replies
  • 2 likes

Solved!! "Show this code to a friend" won't stop showing up !!!!

Can someone please help me. When im on the app whenever I click the three dots to add a song to my playlist or whatever it constantly keeps telling me "show this code to a friend" etc etc can someone please tell me how to stop it ??? Because I don't ...

  • Regular
  • Can someone please help me. When im on the app whenever I click the three dots to add a song to my playlist or whatever it constantly keeps telling me "show this code to a friend" etc etc can someone...
  • Guitargoddess
  • Newbie
  • 5406 Views
  • 29 replies
  • 5 likes
  • 5406 Views
  • 29 replies
  • 5 likes

Sister’s music scrobbling to my account

Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm from both my laptop and my phone. However, this past ...

  • Newbie
  • Hey, so I share my spotify account with my sister, she uses it on her iphone and i use it on my laptop and iphone. Up until now I’ve had no trouble with scrobbles, my music scrobbles to my last.fm fr...
  • Bethany_Dawn
  • Community Legend
  • 853 Views
  • 1 replies
  • 0 likes
  • Account
    devices
    last.fm
    listening
    scrobbles
    scrobbling
  • 853 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music volume changes when switching apps

When in Spotify or the iPhone menu (6s, most recent update), music is loud. If another app is opened (which happens a lot because I'm not just using my phone for music), the volume drops until the app or main iPhone screen is open. This is really ann...

  • Newbie
  • When in Spotify or the iPhone menu (6s, most recent update), music is loud. If another app is opened (which happens a lot because I'm not just using my phone for music), the volume drops until the ap...
  • Jaush
  • Casual Listener
  • 51085 Views
  • 9 replies
  • 8 likes
  • 51085 Views
  • 9 replies
  • 8 likes

sad excuse of a shuffle mode

Hi all, i want to point out that your shuffle algorithm is not only "not perfect" but in comparison to most other programs it is just not there. I do have playlists of 16 songs, around 500 songs oder 3k songs. If i start one of them with shuffle the ...

  • Newbie
  • Hi all,   i want to point out that your shuffle algorithm is not only "not perfect" but in comparison to most other programs it is just not there.   I do have playlists of 16 songs...
  • 512 Views
  • 0 replies
  • 1 likes
  • 512 Views
  • 0 replies
  • 1 likes

Album images not showing

None of the album images show when I use Spotify on my MacBook (but does on my iPhone). I'm using macOS High Sierra (version 10.13.1) and up to date on Spotify download. I've had this problem for a long while and whereas it doesnt really cause me iss...

  • Newbie
  • None of the album images show when I use Spotify on my MacBook (but does on my iPhone).  I'm using macOS High Sierra (version 10.13.1) and up to date on Spotify download.  I've had this pro...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Solved!! iPod 6th Gen will NOT connect to Spotify.

I just received the new iPod nano (6th gen) today and along with I got a spotify gift card... When I went to connect my iPod to Spotify it simply would not connect. I know I can connect nanos with spotify because I have done it before. I have restore...

  • Casual Listener
  • I just received the new iPod nano (6th gen) today and along with I got a spotify gift card... When I went to connect my iPod to Spotify it simply would not connect. I know I can connect nanos with sp...
  • Spotti1995
  • Newbie
  • 13067 Views
  • 33 replies
  • 0 likes
  • 13067 Views
  • 33 replies
  • 0 likes

Chromecast Audio, spotify and Iphone problem.

Hello! I have a Chromecast audio and I´ve been trying all kinds of stuff to get it connected. I already contact my internet service provider and the router it is supposed to be fine. The only way to detect chromecast in my iphone / ipad is to sign in...

  • Newbie
  • Hello! I have a Chromecast audio and I´ve been trying all kinds of stuff to get it connected. I already contact my internet service provider and the router it is supposed to be fine. The only way to ...
  • sbs_play
  • Newbie
  • 2199 Views
  • 1 replies
  • 0 likes
  • 2199 Views
  • 1 replies
  • 0 likes

Spotify keeps skipping and stopping with headphones

Recently my Spotify has been randomly skipping forwards , pausing and enabling Siri but this only happens when using headphones. It happens with all songs , both on WiFi and off and I’m a premium user so please help!

  • Casual Listener
  • Recently my Spotify has been randomly skipping forwards , pausing and enabling Siri but this only happens when using headphones. It happens with all songs , both on WiFi and off and I’m a premium use...
  • tennisbold
  • Music Fan
  • 76345 Views
  • 7 replies
  • 19 likes
  • 76345 Views
  • 7 replies
  • 19 likes

Solved!! Spotify on Iphone X

Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (normal), but then, when the voice note ends, the mus...

  • Newbie
  • Hello, I bought an Iphone X a few days ago. The problem i'm having is that I put play on the music on Spotify and then I want to listen a voice note on Whatsapp. So, the music that is playing cuts (n...
  • user-removed
  • Not applicable
  • 2443 Views
  • 1 replies
  • 0 likes
  • 2443 Views
  • 1 replies
  • 0 likes

Solved!! Log in buttom does not respond in ios 11

After I downloaded the app in my iphone 6 (ios 11), it stuck on the Welcome page.I tried both create account and log in buttom, didn't respond in anytime.Till now, I cant see the row to let me enter username and passwordPlease help

  • Newbie
  • After I downloaded the app in my iphone 6 (ios 11), it stuck on the Welcome page. I tried both create account and log in buttom, didn't respond in anytime. Till now, I cant see the row to let me en...
  • user-removed
  • Not applicable
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Multiple control

I am playing Spotify off my iPad which is plugged in and want to use my iPhone as a remote to control volume, pause/play or skipping songs. On occasion it will work to pause/play the music but I’m wanting control for the volume. Is there something I ...

  • Casual Listener
  • I am playing Spotify off my iPad which is plugged in and want to use my iPhone as a remote to control volume, pause/play or skipping songs. On occasion it will work to pause/play the music but I...
  • sneakystace-au
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

[iOS] Spotify is unable to resume playing (podcast)

Phone model: iPhone SE (MLLN2CI/A)iOS version: 11.2.6Spotify version: 8.4.48.526 Use case: First time in the morning I open Spotify, go to "Your Library", pick the first item on "Recently Played" list (a podcast), on the "All Episodes" list I pick th...

  • Newbie
  • Phone model: iPhone SE (MLLN2CI/A) iOS version: 11.2.6 Spotify version: 8.4.48.526   Use case: First time in the morning I open Spotify, go to "Your Library", pick the first item on "Recentl...
  • 511 Views
  • 0 replies
  • 0 likes
  • 511 Views
  • 0 replies
  • 0 likes

Search by label not working

Search by label:”text” function stopped working about a week ago. Same problem on MacOS app. Did Spotify change the search syntax?

  • Casual Listener
  • Search by label:”text” function stopped working about a week ago. Same problem on MacOS app. Did Spotify change the search syntax?
  • Szhang117
  • Casual Listener
  • 948 Views
  • 2 replies
  • 7 likes
  • 948 Views
  • 2 replies
  • 7 likes

Spotify Connect changes iPhone volume to match Libratone Zipp

Listening to Spotify on Libratone Zipp with volume at 30%. Open Spotify on iPhone and get the message about continuing on Zipp or switch to iPhone. When I switch to iPhone, the iPhone device volume gets changed to 30%.

  • Music Fan
  • Listening to Spotify on Libratone Zipp with volume at 30%. Open Spotify on iPhone and get the message about continuing on Zipp or switch to iPhone. When I switch to iPhone, the iPhone device volume g...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

Solved!! Can’t login on new iPhone

I keep clicking login with existing and create new and nothing happens. I’ve uninstalled and reinstalled 5x, rebooted, etc

  • Casual Listener
  • I keep clicking login with existing and create new and nothing happens. I’ve uninstalled and reinstalled 5x, rebooted, etc
  • Monkeyjj
  • Casual Listener
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

Playlists missing songs

I have several playlists on my iphone that had imported itunes songs (i don't have the playlists on itunes anymore), I went on today and noticed that my playlists say they have a particular amount of songs (say 100), but then when I go into it its on...

  • Newbie
  • I have several playlists on my iphone that had imported itunes songs (i don't have the playlists on itunes anymore), I went on today and noticed that my playlists say they have a particular amount of...
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Superuser Contribution iPhone won’t detect I’m playing Spotify on iOS 11

When the screen is locked, no player shows. Which means I can’t adjust volume or change song etc. if I push up the menu and chose music, or if I plug in my headphones and press to change song, it starts playing iTunes. Like I said. It’s like it’s not...

  • Casual Listener
  • When the screen is locked, no player shows. Which means I can’t adjust volume or change song etc. if I push up the menu and chose music, or if I plug in my headphones and press to change song, it sta...
  • Jakeybear15
  • Newbie
  • 4591 Views
  • 10 replies
  • 10 likes
  • 4591 Views
  • 10 replies
  • 10 likes