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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230006 Views

53 replies

13 likes

  • 230006 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153897 Views

507 replies

108 likes

  • 153897 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107206 Views

19 replies

38 likes

  • 107206 Views
  • 19 replies
  • 38 likes

no radio option on ios app romania

Why there is no radion button on ios romanian app? However the radion button is present on android.

Newbie

Why there is no radion button on ios romanian app? However the radion button is present on android.

user-removed

Not applicable

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Solved!! How to DisablePlaylists Alphabetical Sort as Default

So, I absolutely loved the previous implementation of playlist sorting on mobile (basically the same way the order is on desktop you get on Mobile)... all my new playlists were at the top ....I could manually order the ones I was interested in to the...

Casual Listener

So, I absolutely loved the previous implementation of playlist sorting on mobile (basically the same way the order is on desktop you get on Mobile)... all my new playlists were at the top ....I could...

mattkeele

Casual Listener

692 Views

2 replies

0 likes

  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Playlist cover wont update

I have a playlist cover on one of my playlists and I changed it to something else a few weeks ago, but on the mobile app it doesn’t show me the new one, but the old one. It shwos the new one on my desktop (windows 10 spotify desktop app) but it doesn...

Casual Listener

I have a playlist cover on one of my playlists and I changed it to something else a few weeks ago, but on the mobile app it doesn’t show me the new one, but the old one. It shwos the new one on my de...

coherency

Casual Listener

34295 Views

2 replies

1 likes

  • 34295 Views
  • 2 replies
  • 1 likes

Can’t purchase premium

I haven’t started my 7-days free trial yet but It said “Spotify Premium can’t be purchased in this app.”

Newbie

I haven’t started my 7-days free trial yet but It said “Spotify Premium can’t be purchased in this app.”

Maxim

Spotify Star

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

music disappearing

Im not sure what happened but one of my favorite songs dissappeared off my playlist... Im not sure if theres a way to get it back or if the artist removed the song, Any help would be greatly appreciated! Song: Morning - William Wild

Newbie

Im not sure what happened but one of my favorite songs dissappeared off my playlist... Im not sure if theres a way to get it back or if the artist removed the song, Any help would be greatly apprecia...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

I have full internet connection but Spotify on my iPad says I’m offline

So I’ve had Spotify on my iPad for a year or so and it worked comepletely fine until two days ago. Note that my Facebook isn’t linked to it so it had nothing to do with this. Anyway, when I wanted to download a new song on Spotify it said Error! Try ...

Newbie

So I’ve had Spotify on my iPad for a year or so and it worked comepletely fine until two days ago. Note that my Facebook isn’t linked to it so it had nothing to do with this. Anyway, when I wanted to...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Microphone fnction not working on my device, but working on other devices in family plan

Recently updated to 8.4.45.564, and the speech function refuses to work on either my iphone or ipad, but works fine on my mothers phone. We have a family sharing plan and she and myself are on the plan. Same iphones, same ios version, same spotify ve...

Newbie

Recently updated to 8.4.45.564, and the speech function refuses to work on either my iphone or ipad, but works fine on my mothers phone. We have a family sharing plan and she and myself are on the pl...

Hubo

Community Legend

1629 Views

1 replies

3 likes

  • 1629 Views
  • 1 replies
  • 3 likes

Invasive Voice/Mic icon over playlists

There is an invasive “mic” icon over all of my playlists in the Search tab. It continually gets in the way when I am scrolling, and cuts over X buttons and the text in the list. This is unacceptable. I do not authorize Spotify to use my mic, so when ...

Newbie

There is an invasive “mic” icon over all of my playlists in the Search tab. It continually gets in the way when I am scrolling, and cuts over X buttons and the text in the list. This is unacceptable....

Maxim

Spotify Star

1668 Views

1 replies

5 likes

  • 1668 Views
  • 1 replies
  • 5 likes

ALL Songs are skipping

So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move the slider to the point just before it skips and it...

Casual Listener

So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move ...

Hailstorm14

Casual Listener

1140 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Spotify offline in USA does not work

I have a Spotify Premium Account in Switzerland. During my recent trip to the United States, all my stored albums did not work Offline. What is the problem?

Newbie

I have a Spotify Premium Account in Switzerland.  During my recent trip to the United States, all my stored albums did not work Offline.  What is the problem?

Hubo

Community Legend

793 Views

1 replies

0 likes

  • 793 Views
  • 1 replies
  • 0 likes

Spotify Connect without wifi

Hello everyone! I'm enjoying my spotify premium account for a couple of month yet and love the spotify connect remote control with my hifi amp at home. My question is that i'm surprised discovering that i can use my iphone as a remote even if he's no...

Casual Listener

Hello everyone!   I'm enjoying my spotify premium account for a couple of month yet and love the spotify connect remote control with my hifi amp at home.   My question is that i'm surpr...

stratosnn

Composer

3950 Views

1 replies

0 likes

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  • 1 replies
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Spotify synchronisiert "songs" nicht

Hi,Ich habe heute morgen auf meinem iPhone in Spotify 2 Lieder mithilfe des kleinen "Plus" an jedem Song in meine "Songs" Bibliothek hinzugefuegt. Diese wollte ich gerade beim arbeiten hoeren, allerdings synchronisiert sich diese Bibliothek nicht meh...

Regular

 Hi, Ich habe heute morgen auf meinem iPhone in Spotify 2 Lieder mithilfe des kleinen "Plus" an jedem Song in meine "Songs" Bibliothek hinzugefuegt. Diese wollte ich gerade beim arbeiten hoeren...

Luke

Spotify Star

31170 Views

3 replies

1 likes

  • 31170 Views
  • 3 replies
  • 1 likes

I can't play music on my phone

Help! I can play music fine on my PC, but not on my phone. Does someone have a solution?

Casual Listener

Help! I can play music fine on my PC, but not on my phone. Does someone have a solution?

Gllam

Newbie

738 Views

4 replies

0 likes

  • 738 Views
  • 4 replies
  • 0 likes

Why don't my local files save to my iPhone anymore?

I don't know what happened, considering I decided to switch to Spotify less than a week ago. I googled how to get my local files on my phone by syncing my Mac and my iPhone and pressing save on my iPhone when I play the song on my Mac. Simple enough....

Newbie

I don't know what happened, considering I decided to switch to Spotify less than a week ago. I googled how to get my local files on my phone by syncing my Mac and my iPhone and pressing save on my iP...

user-removed

Not applicable

621 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify skips on my iphone

I have been having issues with my Spotify account the past two weeks. It skips/fast forwards/pasues/resumes/activates Siri etc A LOT and I am unable to control the tracks I want to listen to. How do I make it stop?!! I have tried re-installing the ap...

Newbie

I have been having issues with my Spotify account the past two weeks. It skips/fast forwards/pasues/resumes/activates Siri etc A LOT and I am unable to control the tracks I want to listen to. How do ...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle info

I have Spotify Premium. All of a sudden I can't get rid of the Shuffle. I tapped on the song playing and checked the crisscrossed arrows. They are white. It still Shuffles, I'm going crazy! Please help.

Newbie

I have Spotify Premium. All of a sudden I can't get rid of the Shuffle. I tapped on the song playing and checked the crisscrossed arrows. They are white. It still Shuffles, I'm going crazy! Please he...

Hubo

Community Legend

801 Views

1 replies

0 likes

  • 801 Views
  • 1 replies
  • 0 likes

Spotify not detecting my wifi

My spotify does not detect wifi at all, only mobile data.It is not a problem with my wifi, because even when I connect to wifi at different locations, spotify still cannot detect it and says there is no network connection. The only way to use it on m...

Newbie

My spotify does not detect wifi at all, only mobile data. It is not a problem with my wifi, because even when I connect to wifi at different locations, spotify still cannot detect it and says there ...

Luke

Spotify Star

627 Views

1 replies

0 likes

  • 627 Views
  • 1 replies
  • 0 likes

Controlling Spotify while Bluetooth to phone

Hi, I have an aftermarket radio in my car and I use Spotify to Bluetooth to it. Whenever I Bluetooth to it the Spotify app will display a logo and lock up and I cannot use it to change the track. Is there any way to fix this so I don’t have to use ra...

Newbie

Hi, I have an aftermarket radio in my car and I use Spotify to Bluetooth to it. Whenever I Bluetooth to it the Spotify app will display a logo and lock up and I cannot use it to change the track. Is ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Spotify in israel - lots of problems

Hi, Made a premium accout in israel....and there are many issues. On android - all daily mixes disapperd. I can see a list of playlists that are "like" daily mixes I have already played, and I can see a list of recently played ones, but the list of a...

Newbie

Hi,    Made a premium accout in israel....and there are many issues.    On android  - all daily mixes disapperd. I can see a list of playlists that are "like" daily ...

463 Views

0 replies

0 likes

Premium
  • 463 Views
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  • 0 likes

Solved!!Superuser Contribution Queue disappears after closing spotify app

Hi, Why does songs in my queue disappear every time i shut down my pc or restart spotify app? This **bleep** started about two weeks ago and is getting quite annoying

Casual Listener

Hi,   Why does songs in my queue disappear every time i shut down my pc or restart spotify app? This **bleep** started about two weeks ago and is getting quite annoying

Eni

Moderator

7348 Views

5 replies

1 likes

  • 7348 Views
  • 5 replies
  • 1 likes