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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35956 Views
  • 15 replies
  • 36 likes
  • 35956 Views
  • 15 replies
  • 36 likes

Shuffle turns off by itself

Every time I want to hear music on shuffle, after a few songs it takes it off by itself and just starts playing songs in the order they were downloaded. I turn shuffle on again, and, again, after a few songs it turns off shuffle.

  • Newbie
  • Every time I want to hear music on shuffle, after a few songs it takes it off by itself and just starts playing songs in the order they were downloaded. I turn shuffle on again, and, again, after a f...
  • 971 Views
  • 0 replies
  • 4 likes
  • 971 Views
  • 0 replies
  • 4 likes

Local files from laptop can't be synced onto iphone???

Local file songs played fine on my laptop (MacOS High Sierra) but it cannot be played/downloaded/synced onto my iPhone (SE). This is weird and extremely annoying because everything was fine before. Now the songs are greyed and on my phone, if I try t...

  • Newbie
  • Local file songs played fine on my laptop (MacOS High Sierra) but it cannot be played/downloaded/synced onto my iPhone (SE). This is weird and extremely annoying because everything was fine...
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Skipping Tracks/Fast Forwarding + Rewind/ Pausing and UnPausing/Muffled Sound Automatically Glitches

Songs keep skipping and pausing whenever I use my headphones. I have an iPhone 7 Plus(IOS 11.1.1). I've tried changing headphones and reinstalling the app but nothing seems to work.

  • Newbie
  • Songs keep skipping and pausing whenever I use my headphones. I have an iPhone 7 Plus(IOS 11.1.1). I've tried changing headphones and reinstalling the app but nothing seems to work.
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

No online access on iOS (internet connection available)

Hi, I have an app on my iPhone7, Spotify Family Premium (I'm one of the member). From some time my spotify shows no connection (works offline) althoutgh the offline mode is turned off in settings and the phone is connected to the internet (checked in...

  • Newbie
  • Hi, I have an app on my iPhone7, Spotify Family Premium (I'm one of the member). From some time my spotify shows no connection (works offline) althoutgh the offline mode is turned off in settings and...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Superuser Contribution running time of playlist

On my Mac I can see the minutes of each song (on the far right) but on my IPhone I can't see it which is a problem when teaching fitness classes. I want to see the total length of time for a playlist and each song.

  • Newbie
  • On my Mac I can see the minutes of each song (on the far right) but on my IPhone I can't see it which is a problem when teaching fitness classes. I want to see the total length of time for a playlist...
  • Jack
  • Roadie
  • 9438 Views
  • 1 replies
  • 0 likes
  • 9438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue

Whenever I add a song to queue, the current and last song song don’t show up

  • Newbie
  • Whenever I add a song to queue, the current and last song song don’t show up
  • Jack
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Why can't I download more music?

Hello. So basically, I apparently hit a "download cap" set by Spotify on how many songs I can download on my iPhone. I'm not too sure why Spotify would set a "download limit". I had to delete a few playlists just so the download can continue for my p...

  • Casual Listener
  • Hello. So basically, I apparently hit a "download cap" set by Spotify on how many songs I can download on my iPhone. I'm not too sure why Spotify would set a "download limit". I had to delete a few p...
  • de_stroyed
  • Casual Listener
  • 3325 Views
  • 3 replies
  • 0 likes
  • 3325 Views
  • 3 replies
  • 0 likes

Login failed on IOS (iPad en iPhone)

Hi,I try to login with an Iphone and/or Ipad but it fails from the Netherlands. The message I get is that the usersname and/or password is not correct. But when I login true a website I do can login.Can anybody help me what goes wrong? Kind regards, ...

  • Newbie
  • Hi, I try to login with an Iphone and/or Ipad but it fails from the Netherlands. The message I get is that the usersname and/or password is not correct. But when I login true a website I do can lo...
  • beamzer
  • Newbie
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

Solved!! Up Next Queue - iPhone

How do I clear the queue on my iphone app? My desktop version says the queue is empty, however, everytime I play a playlist it plays one song and then jumps to a different playlist. My guess is, that is because I have lots in my queue. Please help me...

  • Visitor
  • How do I clear the queue on my iphone app? My desktop version says the queue is empty, however, everytime I play a playlist it plays one song and then jumps to a different playlist. My guess is, that...
  • B33K34
  • Casual Listener
  • 31027 Views
  • 6 replies
  • 4 likes
  • 31027 Views
  • 6 replies
  • 4 likes

Superuser Contribution Local Files to Iphone wont sync.

So heres my issue. I have 2 songs on my local files. I have my phone connected to the same wifi and spotify is able to get through my firewall. I have premium aswell. I am able to toggle the download switch on my computer and then on my phone after i...

  • Newbie
  • So heres my issue. I have 2 songs on my local files. I have my phone connected to the same wifi and spotify is able to get through my firewall. I have premium aswell. I am able to toggle the download...
  • 503 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
  • 503 Views
  • 0 replies
  • 0 likes

Sharing playlists with my other devices

Long story, but I had to resubscribe and was reassured that my playlists would follow me. They appeared on the computer that I used to chat with the agent, but they didn't appear on my iPad or Android phone. I was also informed that I no longer had S...

  • Newbie
  • Long story, but I had to resubscribe and was reassured that my playlists would follow me. They appeared on the computer that I used to chat with the agent, but they didn't appear on my iPad or Androi...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Remove imported music

I recently imported my music from iTunes to Spotify and want to remove the music from the Spotify app, but I don’t see an option to unimport the music or anything. What do I do to remove the imported music from the app so that it’s only on my Apple M...

  • Visitor
  • I recently imported my music from iTunes to Spotify and want to remove the music from the Spotify app, but I don’t see an option to unimport the music or anything. What do I do to remove the imported...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Spotify draining battery like crazy

iPhone 8. Anyone else noticed this? I was literally watching the battery percentage dropping down as I was listening to Spotify. Closed it and this stopped the problem.

  • Gig Goer
  • iPhone 8. Anyone else noticed this? I was literally watching the battery percentage dropping down as I was listening to Spotify. Closed it and this stopped the problem.
  • 497 Views
  • 0 replies
  • 1 likes
  • 497 Views
  • 0 replies
  • 1 likes

Can't login - can't use abroad.. I'm not abroad

I signed up to spotify while in Australia using my Facebook details now I am back in New Zealand where I live I can't use spotify at all it's giving me an error when I try logging in saying I can't use it abroad for more than 14 days.

  • Casual Listener
  • I signed up to spotify while in Australia using my Facebook details now I am back in New Zealand where I live I can't use spotify at all it's giving me an error when I try logging in saying I can't u...
  • NatyAg
  • Newbie
  • 21320 Views
  • 10 replies
  • 12 likes
  • Help
    iOS
  • 21320 Views
  • 10 replies
  • 12 likes

Shuffling only plays first 50 songs

I have about 500 songs saved, and whenever I shuffle them & spotify only plays the first 50 of them.... its incredibly frustrating.I’ve seen countless other topics about this. Ive tried everything I can go fix this. Nothings working & it’s a pain to ...

  • Newbie
  • I have about 500 songs saved, and whenever I shuffle them & spotify only plays the first 50 of them.... its incredibly frustrating. I’ve seen countless other topics about this. Ive tried everyth...
  • d_a_n_e
  • Music Fan
  • 2519 Views
  • 2 replies
  • 6 likes
  • 2519 Views
  • 2 replies
  • 6 likes

Solved!! Probleme bei der Anmeldung

Ich habe das kostenlose Spotify. Wenn ich mich anmelden will sagt es mir seit ein paar Tagen, ich könne es im Ausland nur 14 Tage nutzen. Ich bin jedoch nicht im Ausland und war es auch nicht. In den Ländereinstellungen im Internet steht ebenfalls ko...

  • Regular
  • Ich habe das kostenlose Spotify. Wenn ich mich anmelden will sagt es mir seit ein paar Tagen, ich könne es im Ausland nur 14 Tage nutzen. Ich bin jedoch nicht im Ausland und war es auch nicht. In den...
  • kaanbagciram
  • Newbie
  • 3904 Views
  • 13 replies
  • 0 likes
  • 3904 Views
  • 13 replies
  • 0 likes

Solved!! Accidentally deleted artist from Daily Mix

I just accidentally deleted two of my favourite artists from my favourite Daily Mix and would love to be able to re-add them to that Mix. I spend most of my time listening to that Mix and would be super sad without those two being in it. Is there a w...

  • Casual Listener
  • I just accidentally deleted two of my favourite artists from my favourite Daily Mix and would love to be able to re-add them to that Mix. I spend most of my time listening to that Mix and would be su...
  • J2theDay
  • Casual Listener
  • 79419 Views
  • 208 replies
  • 87 likes
  • 79419 Views
  • 208 replies
  • 87 likes

Superuser Contribution repeat song function

i dont know if anyone elses isnt working but when i select to repeat a song it wont repeat and usually the repeat 1 comes up but it fails to do so & im very annoyed.

  • Newbie
  • i dont know if anyone elses isnt working but when i select to repeat a song it wont repeat and usually the repeat 1 comes up but it fails to do so & im very annoyed.
  • Jack
  • Roadie
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Spotify skipping songs on a album like i haven't downloaded it

I have recently started having an issue where I play an album and Spotify continues to skip 3-4 songs on the album and not play it at all. I have tried every solution I have found, changing the quality of music, turning off certain functions, reinsta...

  • Newbie
  • I have recently started having an issue where I play an album and Spotify continues to skip 3-4 songs on the album and not play it at all. I have tried every solution I have found, changing the ...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Facebook Login on iPad not possible

Hallo,I got a new iPad and wanna connect tos Spotify via Facebook. That Not possible its written that there are to many detours. Thanks for your help.

  • Casual Listener
  • Hallo, I got a new iPad and wanna connect tos Spotify via Facebook. That Not possible its written that there are to many detours.  Thanks for your help.
  • BobsK
  • Casual Listener
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes