Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140038 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi,I have been using spotify for a while but recently I have run into an issue which is absolutely **bleep** ridiculous to the point where I'm thinking of just deleting spotify. I have spotify on my pc and the local files on my pc got linked to my li...
Hi, I have been using spotify for a while but recently I have run into an issue which is absolutely **bleep** ridiculous to the point where I'm thinking of just deleting spotify. I have spotify...
575 Views
0 replies
0 likes
A while back i was traelling around asia and unfortunately i lost my credit card thus i couldnt pay the premium suscription no longer. now im back home and ive got this login failed that goes ¨you can only use spotify abroadfor 14 days¨. anyone´s got...
A while back i was traelling around asia and unfortunately i lost my credit card thus i couldnt pay the premium suscription no longer. now im back home and ive got this login failed that goes ¨y...
445 Views
0 replies
0 likes
*If you don't want to read the full story, skip to the three stars at the bottom*Hello everyone!I would like an explanation to why I can only have 3333 songs offline on one device?The main reason why I use and pay for Spotify is just to have songs of...
*If you don't want to read the full story, skip to the three stars at the bottom* Hello everyone! I would like an explanation to why I can only have 3333 songs offline on one device? The main re...
Regular
9548 Views
5 replies
11 likes
Hi everyone,I have successfully imported my local music into Spotify, but there's something I don't understand yet. If this is called "Importing", then why does Spotify delete the song if I delete it from the stock Music app? Shouldn't it physically ...
Hi everyone, I have successfully imported my local music into Spotify, but there's something I don't understand yet. If this is called "Importing", then why does Spotify delete the song if ...
Community Legend
1270 Views
1 replies
0 likes
Whenever I play a new song or a song I haven’t listened to, the cover Art does not appear even though it is updated to the latest version on my Iphone
Whenever I play a new song or a song I haven’t listened to, the cover Art does not appear even though it is updated to the latest version on my Iphone
Community Legend
463 Views
1 replies
0 likes
For both my iPhone and iPad my radio stations are missing as of today and any new stations I create stay until I quit the app and then they are gone. I am not using a Facebook login. I should add that I'm using iOS 6.03 and the latest builds availabl...
For both my iPhone and iPad my radio stations are missing as of today and any new stations I create stay until I quit the app and then they are gone. I am not using a Facebook login. I should add tha...
Newbie
3668 Views
10 replies
0 likes
I updated new Spotify version for iOS (8.4.37.704) and I dont have this really really important button. Downloads in Your LibraryYes, I have premium and I can download albums and playlists. Where is the button???I hate it, really.
I updated new Spotify version for iOS (8.4.37.704) and I dont have this really really important button. Downloads in Your Library Yes, I have premium and I can download albums and playlists. Where...
Newbie
3937 Views
9 replies
0 likes
Hello, I have recently started using spotify and joined the premium squad. However, sometimes the play previous song button translates into some kind of list, which allows you to thunbs up or down the song. I don’t really like this functionality and ...
Hello, I have recently started using spotify and joined the premium squad. However, sometimes the play previous song button translates into some kind of list, which allows you to thunbs up or down th...
Community Legend
2242 Views
1 replies
1 likes
Hi, I run Shopify POS on my ipad as well as spotify. They run together seamlessly most days but the last few days the music has started pausing everytime I go to process a payment. Specifically when I hit the "charge" button. Actually processing the ...
Hi, I run Shopify POS on my ipad as well as spotify. They run together seamlessly most days but the last few days the music has started pausing everytime I go to process a payment. Specificall...
Casual Listener
1203 Views
2 replies
0 likes
I have the Spotify app for family premium and I realized while leaving work that all of my songs have been deleted. None of my playlists have been touched but all of my saved songs are gone. I’ve had this account for a while and I know I’m logged int...
I have the Spotify app for family premium and I realized while leaving work that all of my songs have been deleted. None of my playlists have been touched but all of my saved songs are gone. I’ve had...
Music Fan
732 Views
1 replies
0 likes
Whenever I load it up and try to play a song it shows the play button and the forwards and backwards arrows either side, but doesn't play the song. I have to close the app and start it on my phone for it to then play. Considering I've seen posts abou...
Whenever I load it up and try to play a song it shows the play button and the forwards and backwards arrows either side, but doesn't play the song. I have to close the app and start it on my phone fo...
Casual Listener
60674 Views
55 replies
27 likes
Unfortunately I shared access to my account and now I have a daily mix playlist at the top of my own playlist with music I really dislike.I can't see any way to edit, and even after using and liking completely different music for a while it doesn't c...
Unfortunately I shared access to my account and now I have a daily mix playlist at the top of my own playlist with music I really dislike. I can't see any way to edit, and even after using and likin...
Newbie
18419 Views
16 replies
34 likes
Since IOS 8 ( ast year) I can not see any metada info using bluetooth at my car (name of the song and artist)I have a Corolla and a Honda CRV and both are not showing any metada information.Usually with IOS7 there wasnt any problem It seems it is a b...
Since IOS 8 ( ast year) I can not see any metada info using bluetooth at my car (name of the song and artist) I have a Corolla and a Honda CRV and both are not showing any metada information. ...
Newbie
6318 Views
11 replies
2 likes
I am experiencing a strange problem:When I use spotify from my iphone, but sending to my amazon echo dot, spotify does not allow me to repeat a single song. When I change it back to play directly from my iphone, this feature returns. Has anyone exper...
I am experiencing a strange problem: When I use spotify from my iphone, but sending to my amazon echo dot, spotify does not allow me to repeat a single song. When I change it back to play directly f...
Newbie
1294 Views
1 replies
1 likes
Spotify on the new iOS11.0.3 running on an iPhone 6s drains my battery. Playing music for 15 minutes or so causes my phone to heat up and drops my battery percentage from 100 down to 30. I have not experienced this using any other app and I have hear...
Spotify on the new iOS11.0.3 running on an iPhone 6s drains my battery. Playing music for 15 minutes or so causes my phone to heat up and drops my battery percentage from 100 down to 30. I have not e...
Music Fan
1197 Views
2 replies
1 likes
I am trying to add a song to a playlist I have set up.I deleted a few songs in case I’d reached the limit, there’s 384 in it, but still no joy.I can add the song in question to a new playlist, and to another with around 100 songs. I have tried loggin...
I am trying to add a song to a playlist I have set up. I deleted a few songs in case I’d reached the limit, there’s 384 in it, but still no joy. I can add the song in question to a new playlist, an...
Casual Listener
409 Views
1 replies
0 likes
After a while in the background the app closes by itself forcing you to tap on the icon again at which point it starts fresh not where you left it. I noticed it does that to reauth your account (apperantly it does that multiple times a day). I know i...
After a while in the background the app closes by itself forcing you to tap on the icon again at which point it starts fresh not where you left it. I noticed it does that to reauth your account ...
Casual Listener
1199 Views
3 replies
2 likes
No matter what I play somehow the songs change to another one or a complete random song on amother playlist. Or the song stops or starts all over. I tried it on a android to see if it is my phone there’s the problem but exactly the same happens.... V...
No matter what I play somehow the songs change to another one or a complete random song on amother playlist. Or the song stops or starts all over. I tried it on a android to see if it is my phone the...
Casual Listener
1054 Views
1 replies
0 likes
I recently decided to try spotify and buy a premium account, but i soon realized I couldn’t get in the app to look for music or change my preferences, because of a massive battery drain.When i got in the app recently my battery was at 95% and now it’...
I recently decided to try spotify and buy a premium account, but i soon realized I couldn’t get in the app to look for music or change my preferences, because of a massive battery drain. When i got ...
Music Fan
713 Views
1 replies
2 likes
I have managed to get my iPhone to properly randomly shuffle all my saved songs in my library (there are 1000’s of them). I sort them by song title, press ‘shuffle play’, and have the randomiser turned on. HOWEVER, this is only working properly when ...
I have managed to get my iPhone to properly randomly shuffle all my saved songs in my library (there are 1000’s of them). I sort them by song title, press ‘shuffle play’, and have the randomiser turn...
1177 Views
0 replies
8 likes
