Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

230033 Views

53 replies

13 likes

  • 230033 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

153911 Views

507 replies

108 likes

  • 153911 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107211 Views

19 replies

38 likes

  • 107211 Views
  • 19 replies
  • 38 likes

Can't Log in because Spotify thinks my American iPad is Dutch and currently abroad

I can't figure out why Spotify thinks my American account is Dutch, this past 14 days, and now will not let me log in because the "14 days abroad are up." Completely bizarre, as I have not left the US in a year and was never in Holland, nor were any ...

Newbie

I can't figure out why Spotify thinks my American account is Dutch, this past 14 days, and now will not let me log in because the "14 days abroad are up." Completely bizarre, as I have not left the U...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

Bluetooth problem

Hey spotify, so since i upgraded my iphone 7+ software to ios 11 i cant shuffle or replay my music/playlist when its connected to my car, just one certain car and its a 2014 mazda cx-5, and it works normally on other cars just on mazda when it doesnt...

Newbie

Hey spotify, so since i upgraded my iphone 7+ software to ios 11 i cant shuffle or replay my music/playlist when its connected to my car, just one certain car and its a 2014 mazda cx-5, and it works ...

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Remove podcast from song playlist

Spotify sometimes create custom playlist based in what i listen, but they include podcast on it. Podcast isnot song. Is there any way to avoid it?

Casual Listener

Spotify sometimes create custom playlist based in what i listen, but they include podcast on it. Podcast isnot song. Is there any way to avoid it?

815 Views

0 replies

3 likes

  • 815 Views
  • 0 replies
  • 3 likes

iPhone Spotify in-car

Hi all, Having a problem palying music from iPhone 6S to my Alpine CDE-175BT headunit. When I am connecting iPhone via USB cable at the start of the trip, iPhone automatically opens Music app and starts playing songs from Music app. Then I manually c...

Regular

Hi all,   Having a problem palying music from iPhone 6S to my Alpine CDE-175BT headunit.   When I am connecting iPhone via USB cable at the start of the trip, iPhone automatically opens...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

Google assistant not opening Spotify app

Google Assistant for IOS suddenly started opening The Spotify browser version instead of launching the Spotify app. This has been going on for a few days. It means the music doesn’t auto play anymore, and introduces the need to a few more clicks to o...

Newbie

Google Assistant for IOS suddenly started opening The Spotify browser version instead of launching the Spotify app. This has been going on for a few days. It means the music doesn’t auto play anymore...

502 Views

0 replies

2 likes

  • 502 Views
  • 0 replies
  • 2 likes

Cannot add a device

My phone won’t let me add a device? I only can load the directions on how to add a device (which I get)

Visitor

My phone won’t let me add a device? I only can load the directions on how to add a device (which I get)

242 Views

0 replies

0 likes

  • 242 Views
  • 0 replies
  • 0 likes

Music Stops Playing on IOS 11 iPhone X

I’m having issues with my Spotify. For example I’m listing to music, and if I’m browsing on Facebook and watch a video, when the video is done the music keeps playing but I cannot hear anything. I’m forced to close the Spotify app, and resume playing...

Newbie

I’m having issues with my Spotify. For example I’m listing to music, and if I’m browsing on Facebook and watch a video, when the video is done the music keeps playing but I cannot hear anything. I’m ...

user-removed

Not applicable

10466 Views

4 replies

2 likes

  • 10466 Views
  • 4 replies
  • 2 likes

Downloading to device and Favoriting

Hey guys, I'm running in to a problem on iOS. I seem to only be able to download playlists with all the tracks also going in to my Favorites or Liked tracks playlist. Is there a way to stop Spotify from auto adding all those tracks to my favorites?

Newbie

Hey guys, I'm running in to a problem on iOS. I seem to only be able to download playlists with all the tracks also going in to my Favorites or Liked tracks playlist. Is there a way to stop Spotify f...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Can’t find all the offline songs of an artist

Hi, I don’t know if I’m doing something wrong but I can’t find all the downloaded songs of an artist: for exampleIf I download 6 songs of The smashing Pumpkins, and I put them on a playlist. If I go offline and try to search for them by “smashing pum...

Casual Listener

Hi, I don’t know if I’m doing something wrong but I can’t find all the downloaded songs of an artist: for example If I download 6 songs of The smashing Pumpkins, and I put them on a playlist. If I g...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Spotify says off line

Spotify says it's offline on iPhone 5. Internet works fine with everything else on iPhone. Have never been on Facebook. Yeah I'm that old. But still like good music. Spotify online on PC. Any ideas? Thanks

Newbie

Spotify says it's offline on iPhone 5. Internet works fine with everything else on iPhone. Have never been on Facebook. Yeah I'm that old. But still like good music. Spotify online on PC. Any ideas? ...

Luke

Spotify Star

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Not given the option to make playlists secret

Can someone please help? When I select the three dots it gives me a few options, but not how to make a playlist public or secret - I'm not sure why or how to fix it. I have Premuim for Family

Regular

Can someone please help? When I select the three dots it gives me a few options, but not how to make a playlist public or secret - I'm not sure why or how to fix it. I have Premuim for Family 

Luke

Spotify Star

2669 Views

5 replies

0 likes

  • 2669 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Not given the option to make playlists secret

Can someone please help? When I select the three dots it gives me a few options, but not how to make a playlist public or secret - I'm not sure why or how to fix it. I have Premuim for Family

Regular

Can someone please help? When I select the three dots it gives me a few options, but not how to make a playlist public or secret - I'm not sure why or how to fix it. I have Premuim for Family 

claireimabear

Regular

1150 Views

2 replies

0 likes

  • 1150 Views
  • 2 replies
  • 0 likes

Solved!! Music stops when calls, videos, audio files...

Hello, I use Spotify on my iPhone and when I’m listening to music and I get a call or I watch a video or something, the music stops and then doesn’t restart. And I have to close the app and open it again to listen again. How can I fix it? Thank you

Casual Listener

Hello, I use Spotify on my iPhone and when I’m listening to music and I get a call or I watch a video or something, the music stops and then doesn’t restart. And I have to close the app and open it a...

santimvn

Casual Listener

712 Views

2 replies

1 likes

  • 712 Views
  • 2 replies
  • 1 likes

Solved!! iPad Spotify is different to iPhone Spotify?

I have Spotify on my iPhone and iPad, but the Spotify on my iPad is used more. Spotify is not syncing with both devices. The Spotify on my iPhone is so old and will not let me upgrade to premium. It still has my first playlist from last year. How can...

Visitor

I have Spotify on my iPhone and iPad, but the Spotify on my iPad is used more.  Spotify is not syncing with both devices.  The Spotify on my iPhone is so old and will not let me upgrade to ...

jackopligs

Casual Listener

1063 Views

1 replies

0 likes

  • 1063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot "share" songs anymore

Hi.The sharing features on my spotify app for IOs has been dissabled, so I cannot click on the share options to send individual songs through whatsapp. Any ideas?C

Newbie

Hi. The sharing features on my spotify app for IOs has been dissabled, so I cannot click on the share options to send individual songs through whatsapp.   Any ideas? C

Jack

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are playing that are not in the playlist

Something weird occurred today: when starting a playlist and pressing the shuffle, the songs that are in the playlist are NOT playing, but different songs that aren't in the playlist?! What to do?

Newbie

Something weird occurred today: when starting a playlist and pressing the shuffle, the songs that are in the playlist are NOT playing, but different songs that aren't in the playlist?! What to do?

Jack

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution pause/play button

When using the spotify app, I am only able to pause or play the music whilst on the app directly, rather than being able to use these functions on my home screen or whilst the phone is locked. I have edited the functions within the app settings insid...

Casual Listener

 When using the spotify app, I am only able to pause or play the music whilst on the app directly, rather than being able to use these functions on my home screen or whilst the phone is locked. ...

Jack

Roadie

1405 Views

2 replies

0 likes

  • 1405 Views
  • 2 replies
  • 0 likes

Cannot remove downloaded songs...

Hello!I have had this probelm for some time - so now need to ask the experts. I have no problem saving an album and downloading the tracks. The problem comes when I want to keep the album saved, but un-download the tracks. It should be simple - I unc...

Casual Listener

Hello! I have had this probelm for some time - so now need to ask the experts. I have no problem saving an album and downloading the tracks. The problem comes when I want to keep the a...

mws27

Casual Listener

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

Pausing and skipping when phone moves

Since I updated my phone recently, my songs have been pausing/skipping every time I move my phone (when I have headphones). Anyone know how to stop this?

Newbie

Since I updated my phone recently, my songs have been pausing/skipping every time I move my phone (when I have headphones). Anyone know how to stop this?

Bethany_Dawn

Community Legend

1145 Views

1 replies

0 likes

  • 1145 Views
  • 1 replies
  • 0 likes

Solved!! Airplay doesn’t work.

Have the lastest version of iOS and app installed on both iPad and iPhone. The Apple TV shows what song I am playing but there’s no sound. My gf has the older version of iOS and Spotify app installed and it worked fine. I also have an older version o...

Casual Listener

Have the lastest version of iOS and app installed on both iPad and iPhone. The Apple TV shows what song I am playing but there’s no sound. My gf has the older version of iOS and Spotify app installed...

matthewc666

Casual Listener

35249 Views

14 replies

2 likes

  • 35249 Views
  • 14 replies
  • 2 likes