Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36755 Views
  • 15 replies
  • 36 likes
  • 36755 Views
  • 15 replies
  • 36 likes

Downloading Songs

Hello. Im using Spotify Premium on my iPhone. I seem to have this problem. When I donwload songs from a playlist or when I download a whole playlist, the songs in the playlist do not apear in my "songs" list (which I assume is where all my downloaded...

  • Casual Listener
  • Hello. Im using Spotify Premium on my iPhone. I seem to have this problem. When I donwload songs from a playlist or when I download a whole playlist, the songs in the playlist do not apear in my "son...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Solved!! Year in Review

Will we be getting a personalized "Year in Review" this year? Complete with our Top 5 Artists, most listened to per season, playlist of 100 most played songs, etc. The info included changes slightly each year. Also, the end of the year playlists are ...

  • Casual Listener
  • Will we be getting a personalized "Year in Review" this year? Complete with our Top 5 Artists, most listened to per season, playlist of 100 most played songs, etc. The info included changes slightly ...
  • pdoick
  • Casual Listener
  • 145931 Views
  • 38 replies
  • 21 likes
  • 145931 Views
  • 38 replies
  • 21 likes

No Lyrics no behind the lyrics or anything like that on my iphone (NOT SOLVED!!!!)

I have searched for a while for a solution with my question. I followed advice like reinstalling the app, but my playback setting just doesn't have a section like "enable behind the lyrics" option. I am currently in my premium trial, but I have paid ...

  • Casual Listener
  • I have searched for a while for a solution with my question. I followed advice like reinstalling the app, but my playback setting just doesn't have a section like "enable behind the lyrics" opti...
  • kazhyz
  • Casual Listener
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Copy of playlist

Hello! I want to copy all songs of my “Discover weekly” playlist into another playlist or select several songs from there and copy those into another playlist. How to arrange it? I don’t want to copy one by one.

  • Newbie
  • Hello!   I want to copy all songs of my “Discover weekly” playlist into another playlist or select several songs from there and copy those into another playlist. How to arrange it? I don’t wan...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Library - Frustrated

Ok, details - I am running Spotify version 8.4.28.1104 on m yiPhone 6s. My ios version is 11.1.2. Here is my question - I want to be able to save a song WITHOUT Spotify automatically adding the artist to my "artist" list. I want to be able to like an...

  • Casual Listener
  • Ok, details - I am running Spotify version 8.4.28.1104 on m yiPhone 6s. My ios version is 11.1.2.   Here is my question - I want to be able to save a song WITHOUT Spotify automatically adding ...
  • user-removed
  • Not applicable
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Save a song without it showing as a saved Album

When I save an album, I want to be able to find and play that entire album when going to the albums list in my library. What I find when going to the album section in my library are the albums of all of the individual songs I decided to save in the '...

  • Casual Listener
  • When I save an album, I want to be able to find and play that entire album when going to the albums list in my library.  What I find when going to the album section in my library are the albums ...
  • user-removed
  • Not applicable
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

My songs won’t download offline

I have tried and tried again, deleted the app twice but no matter what my songs just won’t download! Help!

  • Casual Listener
  • I have tried and tried again, deleted the app twice but no matter what my songs just won’t download! Help! 
  • CeliaA
  • Casual Listener
  • 625 Views
  • 6 replies
  • 0 likes
  • 625 Views
  • 6 replies
  • 0 likes

Failure on IOS Devices today

Is there a problem today? Both my iPad Mini and iPhone 5s which worked yesterday don’t work today. App opens then closes itself. I’ve reinstalled but to no avail.....as I finish signing in it throws me back to home screen. iPad Mini IOS 11.2, 5S on 1...

  • Newbie
  • Is there a problem today? Both my iPad Mini and iPhone 5s which worked yesterday don’t work today. App opens then closes itself. I’ve reinstalled but to no avail.....as I finish  signing in it t...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Solved!! spotify premium stops all the time

After more than 1 year of enjoying spotify on my ipad 2 it has gone bad last weeks. It stops playing all the time. It stops playing after 1 minute or sometimes 2 minutes. And it always stops playing at the end of the song. I have tried anything, rein...

  • Regular
  • After more than 1 year of enjoying spotify on my ipad 2 it has gone bad last weeks. It stops playing all the time. It stops playing after 1 minute or sometimes 2 minutes. And it always stops pla...
  • Boltanski
  • Newbie
  • 56714 Views
  • 89 replies
  • 1 likes
  • 56714 Views
  • 89 replies
  • 1 likes

Only shuffle mode on iPad

Hi,i’ve an iPad and when i use spotify Free only the shuffle mode is possible....why? thanks

  • Newbie
  • Hi,i’ve an iPad and when i use spotify Free only the shuffle mode is possible....why?   thanks
  • jazminakalin
  • Regular
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

[IphoneX] Spotify pause when screen locked

The music pauses whenever screen locked. So I have to wake my phone up and play again. It is quite annoying and seems I am not the only one.

  • Casual Listener
  • The music pauses whenever screen locked. So I have to wake my phone up and play again. It is quite annoying and seems I am not the only one. 
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

New phone, no music

Hey guys, I just got a new iPhone and anytime I’ve logged into Spotify on any device, it has all of my music already. This is not the case for the new iPhone and I haven’t found any help on their website. Any help would be extremely appreciated.

  • Newbie
  • Hey guys, I just got a new iPhone and anytime I’ve logged into Spotify on any device, it has all of my music already. This is not the case for the new iPhone and I haven’t found any help on their web...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Syncing Local Files on Desktop to iPhone

I am unable to get any local files on my computer to play or show up on my iPhone. I feel like I have tried everything at this point. I've followed all the instructions given to me and looked up many different solutions, none of which have helped. I ...

  • Newbie
  •   I am unable to get any local files on my computer to play or show up on my iPhone.  I feel like I have tried everything at this point.  I've followed all the instructions given to me...
  • user-removed
  • Not applicable
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Songs won't play when offline

I've just about had it. I've tried all the troubleshooting techniques I can find, uninstalled and reinstalled the app more times than I can count, was on an iphone 6, now an iphone X and again uninstalled and reinstalled and still whenever i'm offlne...

  • Casual Listener
  • I've just about had it.  I've tried all the troubleshooting techniques I can find, uninstalled and reinstalled the app more times than I can count, was on an iphone 6, now an iphone  X and ...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Is there a way to dislike all songs by an artist?

Basically, long story short, an artist I used to love just turned out to be extremely problematic, and I do NOT want to support her at all anymore. I could go through all her songs and dislike each one, but I don’t want to give her more ‘listens’ or ...

  • Casual Listener
  • Basically, long story short, an artist I used to love just turned out to be extremely problematic, and I do NOT want to support her at all anymore. I could go through all her songs and dislike each o...
  • Bethany_Dawn
  • Community Legend
  • 1097 Views
  • 1 replies
  • 0 likes
  • 1097 Views
  • 1 replies
  • 0 likes

redownload

it wont let me redownload spotify help?There would be a cloud then i click it, then it would spin for a sec and stop and wont download. I tried plenty of times logging out and even using a different account it still wont download.

  • Newbie
  • it wont let me redownload spotify help?There would be a cloud then i click it, then it would spin for a sec and stop and wont download. I tried plenty of times logging out and even using a different ...
  • Bethany_Dawn
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Does the offline music stream to Chromecast?

When I use my iPad with my 1st gen Chromecast, does it stream the offline content saved on the iPad to the chromecast, or does it stream fresh from Spotify? I'm trying to figure out if it's worth saving often played music to my iPad to save on bandwi...

  • Newbie
  • When I use my iPad with my 1st gen Chromecast, does it stream the offline content saved on the iPad to the chromecast, or does it stream fresh from Spotify?   I'm trying to figure out if it's ...
  • Codefroes
  • Newbie
  • 3465 Views
  • 2 replies
  • 0 likes
  • streaming
  • 3465 Views
  • 2 replies
  • 0 likes

Songs interrupted when streaming from chrome cast audio

Since yesterday my songs won't play fully, they stop every 10/20 seconds and then continue playing. The interruption is only when using chrome cast audio. Every thing was working fine until yesterday and suddenly this. I have reinstalled Spotify, res...

  • Casual Listener
  • Since yesterday my songs won't play fully, they stop every 10/20 seconds and then continue playing. The interruption is only when using chrome cast audio. Every thing was working fine until yesterday...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Songs play and stop after 10 seconds

I have been using Spotify premium for quite some time and since yesterday the songs start playing and then stop after 10/20 seconds and then play again. There is an interruption on all the songs when using chrome cast audio. I have tried the followin...

  • Casual Listener
  • I  have been using Spotify premium for quite some time and since yesterday the songs start playing and then stop after 10/20 seconds and then play again. There is an interruption on all the song...
  • 435 Views
  • 0 replies
  • 2 likes
  • 435 Views
  • 0 replies
  • 2 likes

Spotify slow on IPhone

Hello, everything worked fine till now:I have an iPhone 5s with IOS 11.1.2.Spotify is really slow on everything: loading a song, loading album images etc. even if my connection is fast on everything.when a song is playing (after a while) the time inf...

  • Newbie
  • Hello,   everything worked fine till now: I have an iPhone 5s with IOS 11.1.2. Spotify is really slow on everything: loading a song, loading album images etc. even if my connection is fast o...
  • 1719 Views
  • 0 replies
  • 5 likes
  • 1719 Views
  • 0 replies
  • 5 likes