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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50497 Views
  • 15 replies
  • 36 likes
  • 50497 Views
  • 15 replies
  • 36 likes

Upgrading to premium

Hey there Im trying to avail of the Christmas special, 3 month of premium for 99c. I assumed it would be simple but... I've clicked on the more info link as I log in, the page has no hyperlinks or update options it's info only.When the ads come up in...

  • Newbie
  • Hey there    Im trying to avail of the Christmas special, 3 month of premium for 99c. I assumed it would be simple but...     I've clicked on the more info link as I log in, t...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Lecture impossible actuellement (unpossible to play now)

Bonjour,j'ai un iPad pro (ios 11), qui envoye mes musiques sur une chromecast. Ca fonctionnait parfaitement hier. Aujourd'hui, spotify m'indique a cote de l'appareil (qu'il voit bien) "lecture impossible actuellement". D'autres applications (comme lo...

  • Casual Listener
  • Bonjour, j'ai un iPad pro (ios 11), qui envoye mes musiques sur une chromecast. Ca fonctionnait parfaitement hier. Aujourd'hui, spotify m'indique a cote de l'appareil (qu'il voit bien) "lecture...
  • 403 Views
  • 0 replies
  • 1 likes
  • 403 Views
  • 0 replies
  • 1 likes

falling 4 me t-milly

one day i went to listen to the song falling 4 me by t-milly featuring lil peep and it said it’s currently unavailable. when is it going to be available again?

  • Newbie
  • one day i went to listen to the song falling 4 me by t-milly featuring lil peep and it said it’s currently unavailable. when is it going to be available again?
  • 352 Views
  • 0 replies
  • 0 likes
  • 352 Views
  • 0 replies
  • 0 likes

stop shuffling

how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!

  • Newbie
  • how do I stop an album from shuffling? I cant get albums to play straight through and its making me crazy!
  • user-removed
  • Not applicable
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

premium account doesn't work

My free Month ended and so i thought that my Premium account started but i can't hear my music, only with shuffle and the songs are grey. Do I have to do something that my Premium account starts or what other Problem can it be? I deleted the app, swi...

  • Newbie
  • My free Month ended and so i thought  that my Premium account started but i can't hear my music, only with shuffle and the songs are grey. Do I have to do something that my Premium account start...
  • Bethany_Dawn
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Full-Screen Playback UI

Some playlists display a full-screen UI when playing. I find this awful and want to disable it – I actively avoid playlists with this feature. - It’s horrible when driving, requiring two taps to skip songs.- It mangles album art- I feel the default U...

  • Newbie
  • Some playlists display a full-screen UI when playing. I find this awful and want to disable it – I actively avoid playlists with this feature.   - It’s horrible when driving, requiring two tap...
  • 445 Views
  • 0 replies
  • 0 likes
  • UI
  • 445 Views
  • 0 replies
  • 0 likes

iPhoneX/iOS 11 not playing Spotify via car USB

Is anybody having trouble with iPhone X not playing music via car USB lightning port? I have no problems playing podcasts or Spotify from bluetooth sync to my vehicle, but as soon as I plug into USB, the phone stops playing music. Any recommendations...

  • Newbie
  • Is anybody having trouble with iPhone X not playing music via car USB lightning port? I have no problems playing podcasts or Spotify from bluetooth sync to my vehicle, but as soon as I plug into USB,...
  • 854 Views
  • 0 replies
  • 2 likes
  • 854 Views
  • 0 replies
  • 2 likes

If I'm playing songs from my iphone does it show up on someone else's friend feed?

Is it only when youre playing from your desktop that other people can see what you're playing or from your iphone as well? Can't find an answer anywhere.

  • Newbie
  • Is it only when youre playing from your desktop that other people can see what you're playing or from your iphone as well? Can't find an answer anywhere.
  • Bethany_Dawn
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Web Player connecting to iphone

Hi All, When I use the web player at work, Spotify pops up on my phone. The app isn't open so I can't close it, but I can change the music on the web player from my phone. Is this to do with Spotify connect? I don't have wifi at work and I don't want...

  • Newbie
  • Hi All,   When I use the web player at work, Spotify pops up on my phone. The app isn't open so I can't close it, but I can change the music on the web player from my phone.   Is this t...
  • Bethany_Dawn
  • Community Legend
  • 1176 Views
  • 1 replies
  • 0 likes
  • 1176 Views
  • 1 replies
  • 0 likes

Only four songs when searching offline

When I search in the searcher, offline, for an artist or a song that i have downloaded, only four songs appear, and i have more than four downloaded, it happens all the time. As you can see in the picture, if i search for arcade fire, of which i have...

  • Casual Listener
  • When I search in the searcher, offline, for an artist or a song that i have downloaded, only four songs appear, and i have more than four downloaded, it happens all the time. As you can see in the pi...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Shuffle keeps turning itself back on

Hi, i’ve seen this issue addressed for Mac users but not for people listening on their iPhone like myself, I listen to a lot of albums (rather than playlists) and like any sane person, I listen to the album in order, well, I’d like to but the shuffle...

  • Newbie
  • Hi, i’ve seen this issue addressed for Mac users but not for people listening on their iPhone like myself, I listen to a lot of albums (rather than playlists) and like any sane person, I listen to th...
  • 897 Views
  • 0 replies
  • 8 likes
  • 897 Views
  • 0 replies
  • 8 likes

se cierra la app en ios 6.1

tengo un ipod 4 con ios 6.1 pero de un tiempo abro la aplicacion y se cierra repentinamente

  • Newbie
  • tengo un ipod 4 con ios 6.1 pero de un tiempo abro la aplicacion y se cierra repentinamente
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

WillTransfer playlists to a new account

Log in at your old Spotify account on your desktop.Choose a playlist which you'd like to move. Click and hold the title, and then drag it to your desktop.Do this for all playlists you'd like to move.Now you should have all your playlists on your desk...

  • Casual Listener
  •   Log in at your old Spotify account on your desktop. Choose a playlist which you'd like to move. Click and hold the title, and then drag it to your desktop. Do this for all playlists you'd ...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Running genre not available

Running is not available in ios. All the other genres show and are usesble, but not running. Who can help. Iphone 8, latest updates.

  • Newbie
  • Running is not available in ios. All the other genres show and are usesble, but not running. Who can help. Iphone 8, latest updates.
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Unable to play songs from iTunes

Hi, I’m using Spotify on iPhone SE.The app stopped playing songs I imported from iTunes after updating to iOS 11.2.1 (not really stopped, just played only the first second of a song and change to the next ones in a playlist).Does any have any suggest...

  • Newbie
  • Hi, I’m using Spotify on iPhone SE. The app stopped playing songs I imported from iTunes after updating to iOS 11.2.1 (not really stopped, just played only the first second of a song and change to t...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

login failed

i kept on getting login failed on my iphone spotify app. it says "could not establish a connection to the spotify service. make sure your network connection is working and try again." im using a wifi at my college and it seems fine. im having a full ...

  • Newbie
  • i kept on getting login failed on my iphone spotify app. it says "could not establish a connection to the spotify service. make sure your network connection is working and try again." im using a wifi...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Block Spotify data usage on cellular while maintaining functionality on wifi

I'm hoping someone can tell me if there's a way to prevent spotify from using any of my data on Android while maintaining all functionality via wifi, without having to switch between modes every time I change from wifi to cellular and vice-versa What...

  • Casual Listener
  • I'm hoping someone can tell me if there's a way to prevent spotify from using any of my data on Android while maintaining all functionality via wifi, without having to switch between modes every time...
  • tvance85
  • Casual Listener
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Cancion no esta disponible

Ayuda plox. No puedo reproducir varias canciones, ya que me sale ese mensaje. Iphone 6s, Spotify version 8.4.28.1104

  • Newbie
  • Ayuda plox. No puedo reproducir varias canciones, ya que me sale ese mensaje. Iphone 6s, Spotify version 8.4.28.1104
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Music Video Quality

I find that music video playback has poor quality - lots of blocking, some motion blur, and poor audio quality. Can spotify comment on the audio/video bitrates and codecs in use? Can premium subscribers get some control over this?

  • Music Fan
  • I find that music video playback has poor quality - lots of blocking, some motion blur, and poor audio quality. Can spotify comment on the audio/video bitrates and codecs in use? Can premium subscrib...
  • 680 Views
  • 0 replies
  • 0 likes
  • 680 Views
  • 0 replies
  • 0 likes

Library to artist page

Hi all, When I am in the Library and click on the name of an artist I listened to recently, instead of taking me to the artist page or showing me all songs I listened to by the artist recently, it only displays the downloaded content. Is there anyway...

  • Newbie
  • Hi all,   When I am in the Library and click on the name of an artist I listened to recently, instead of taking me to the artist page or showing me all songs I listened to by the artist recent...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes