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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36719 Views

40 replies

10 likes

  • 36719 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102045 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1281 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298803 Views

61 replies

16 likes

  • 298803 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125654 Views

19 replies

38 likes

  • 125654 Views
  • 19 replies
  • 38 likes

Downloaded songs repeatedly wiped from my device

Kind of thinking there is clearly a bug here. Twice in the last month, all of my downloaded music was wiped from the cache on my device. Spotify was updated last night to the latest version. On opening it this morning, it had both logged me out and c...

Regular

Kind of thinking there is clearly a bug here. Twice in the last month, all of my downloaded music was wiped from the cache on my device. Spotify was updated last night to the latest version. On openi...

Matbroughton

Newbie

1051 Views

2 replies

1 likes

Bug iOS
Dowload list problem erased
Downloaded music disappears
  • 1051 Views
  • 2 replies
  • 1 likes

Time stamp while playing

Hello,Everytime I update my phone, the time indicator starts disappearing after playing for a few seconds and I have to tap the screen to bring it back on, then it disappears again. I am a fitness instructor and we rely on time lapsed and remaining t...

Newbie

Hello, Everytime I update my phone, the time indicator starts disappearing after playing for a few seconds and I have to tap the screen to bring it back on, then it disappears again. I am a fitness ...

540 Views

0 replies

1 likes

  • 540 Views
  • 0 replies
  • 1 likes

Familie acount

HalloWij hebben thuis gezamenlijk een fammilie abonnement alleen wanneer ik telken probeer te luister op mijn acount springt die terug na gratis abonnement ??met beperkte opties?.MvgMohamed

Casual Listener

Hallo Wij hebben thuis gezamenlijk een fammilie abonnement alleen wanneer ik telken probeer te luister op mijn acount springt die terug na gratis abonnement ??met beperkte opties?. Mvg Moham...

Hubo

Community Legend

1723 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

Notifications and pausing

I will be driving and using my aux chord and I will get a text or Snapchat and my music will pause. I will play my music again and I will get another notification, pauses. It’s not only when I’m driving it’s whenever Spotify is open. I have tried put...

Newbie

I will be driving and using my aux chord and I will get a text or Snapchat and my music will pause. I  will play my music again and I will get another notification, pauses. It’s not only when I’...

476 Views

0 replies

0 likes

  • 476 Views
  • 0 replies
  • 0 likes

iPhone 7 becomes very hot while playing Spotify

I have an iPhone 7 with the newest version of ios11 and the last version of your app. My phone always becomes very hot while playing music via Spotify Connect. I already tried to delete and reinstall the app but I still have the same problem. At the ...

Casual Listener

I have an iPhone 7 with the newest version of ios11 and the last version of your app. My phone always becomes very hot while playing music via Spotify Connect. I already tried to delete and reinstall...

624 Views

0 replies

3 likes

  • 624 Views
  • 0 replies
  • 3 likes

Spotify update has nobbled Bluetooth connectivity to BMW ConnectedDrive

Hi all On Saturday I updated the Spotify app on my iPhone 5s to the latest version, I'm not sure of the previous version I was using but I hadn't updated the app for months. This update seems to have nobbled the Bluetooth connectivity to my BMW Conne...

Casual Listener

Hi all   On Saturday I updated the Spotify app on my iPhone 5s to the latest version, I'm not sure of the previous version I was using but I hadn't updated the app for months.  This updat...

natdearn

Casual Listener

2932 Views

3 replies

0 likes

bluetooth
BMW
ConnectedDrive
  • 2932 Views
  • 3 replies
  • 0 likes

Constantly skipping, pausing, and starting for no reason!

Spotify keeps stopping, starting, scrubbing, and playing for no reason! I’ll be playing something, and then it’ll skip or pause-and it won’t atop until I restart the app. It usually then continues, and sometimes even does it if I’ve closed the app. I...

Newbie

Spotify keeps stopping, starting, scrubbing, and playing for no reason! I’ll be playing something, and then it’ll skip or pause-and it won’t atop until I restart the app. It usually then continues, a...

682 Views

0 replies

0 likes

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  • 0 replies
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Lost playlist

I have been using Spotify free for years.Some days ago I upgraded to Premium and now my music is gone.What has happend?I did not delete my self.

Newbie

I have been using Spotify free for years. Some days ago I upgraded to Premium and now my music is gone. What has happend? I did not delete my self.  

PhantomDiesel

Roadie

595 Views

1 replies

0 likes

lost playlist
  • 595 Views
  • 1 replies
  • 0 likes

Family Overview Not Working

I'm trying to add my brother to my premium for family, however whenever i try to load the overview it tells me to refresh the page over and over. Is there a problem with my account as to why I can't remove or add family members? I'm the primary accou...

Newbie

I'm trying to add my brother to my premium for family, however whenever i try to load the overview it tells me to refresh the page over and over. Is there a problem with my account as to why I can't ...

Luke

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Lieder werden einfach uebersprungen

Wenn ich meine Playlist abspiele kommt das erste Lied aber dann kommt von den anderen Lieder immer nur 5 Sekunden und dann springt es weiter zum naechsten lied

Newbie

Wenn ich meine Playlist abspiele kommt das erste Lied aber dann kommt von den anderen Lieder immer nur 5 Sekunden und dann springt es weiter zum naechsten lied

Luke

Community Legend

4081 Views

1 replies

1 likes

  • 4081 Views
  • 1 replies
  • 1 likes

Have to keep redownloading saved music

So I've been dealing with this issue for a few months now on my iphone 7, a few times a week I'll go into my songs and there will be nothing downloaded, so I have to close the app and reopen it and then it starts downloading all 2,344 of my saved son...

Newbie

So I've been dealing with this issue for a few months now on my iphone 7, a few times a week I'll go into my songs and there will be nothing downloaded, so I have to close the app and reopen it and t...

Luke

Community Legend

2720 Views

1 replies

1 likes

  • 2720 Views
  • 1 replies
  • 1 likes

The App crashes before I can log on

So I changed my Password and I just had to log in with the new Password on my Computer but on my Phone App just crashes with an error message that says I can't log in my Username or Password is wrong.I don't want to reinstall since I don't know what ...

Regular

So I changed my Password and I just had to log in with the new Password on my Computer but on my Phone App just crashes with an error message that says I can't log in my Username or Password is wrong...

Luke

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Replacing an album that has been removed from spotify

Hi, One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss. I actually own the CD of this album, so is there any way I can get the CD copy o...

Casual Listener

Hi,   One of my favorite albums, The Suburbs by Arcade Fire has just disappeared from the service. I listen to this album about once a week so I'm really notcing the loss.   I actually ...

user-removed

Not applicable

879 Views

3 replies

0 likes

  • 879 Views
  • 3 replies
  • 0 likes

Solved!! Local file sync never completing

App Version8.4.28.1104 i recently had to wipe my phone and start fresh on iOS and am having issues syncing over my local files from the desktop app (Mac) to the iOS app. I have all the local files in a playlist and both the desktop and phone are on t...

Visitor

App Version 8.4.28.1104   i recently had to wipe my phone and start fresh on iOS and am having issues syncing over my local files from the desktop app (Mac) to the iOS app. I have all the loc...

user-removed

Not applicable

903 Views

1 replies

0 likes

  • 903 Views
  • 1 replies
  • 0 likes

Local files disappearing from playlists on mobile device?

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few more local files in the playlist, but now none of the...

Newbie

So as of this morning, all of my local files were perfectly downloaded in my playlist on my phone. Somewhere between then and now, they have completely disappeared from the playlist. I added a few mo...

740 Views

0 replies

2 likes

  • 740 Views
  • 0 replies
  • 2 likes

iOS 11.2.1 & Spotify app problems with BMW ConnectedDrive

Hello, the last weeks I have problems with playing Spotify in my F36 BMW. I'm using an iPhone with iOS 11.2.1 and Spotify 8.4.28.1104. The BMW software is up-to-date, has professional navi. Spotify won't start in the app menu any more, it only plays ...

Newbie

Hello, the last weeks I have problems with playing Spotify in my F36 BMW. I'm using an iPhone with iOS 11.2.1 and Spotify 8.4.28.1104. The BMW software is up-to-date, has professional navi. Spotify w...

uhaslund

Newbie

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

so i can play my playlist on my account but when i log onto another account i can’t see it

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find it, why doesn’t it just show up? it’s a public colla...

Visitor

right so i can play the playlist on my account but if i log out and go onto another account and go to my profile (which it’s following) it won’t show up so i have to copy and paste the link to find i...

487 Views

0 replies

1 likes

  • 487 Views
  • 0 replies
  • 1 likes

Solved!! Using Spotify Basic on iPod Touch 6th gen

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, it seems like you can only shuffle play. I do not m...

Newbie

Got a new iPod touch for Christmas, downloaded the Spotify app for it. With just having a basic account, the functionality of the app appears very limited. You can't choose to play individual songs, ...

Bethany_Dawn

Community Legend

6896 Views

1 replies

0 likes

  • 6896 Views
  • 1 replies
  • 0 likes