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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36657 Views

40 replies

10 likes

  • 36657 Views
  • 40 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

101976 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1276 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298765 Views

61 replies

16 likes

  • 298765 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125625 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Nao funciona em segundo plano

Ola, meu aplicativo para de funcionar sempre que nao estou com ele aberto, ou com a tela bloqueada.Meu aparelho e um iPhone SE.

Casual Listener

Ola, meu aplicativo para de funcionar sempre que nao estou com ele aberto, ou com a tela bloqueada. Meu aparelho e um iPhone SE.

2095 Views

0 replies

1 likes

  • 2095 Views
  • 0 replies
  • 1 likes

Aplicativo em 2 plano

Estou com um problema que quando o aplicativo fica em 2 plano, ele para de tocar a música.Isso ocorre também quando a tela do celular é bloqueadaAparelho: Iphone SENão utilizo economia de energia e nem aplicativo para limpeza.Versão do aplicativo: 8....

Casual Listener

Estou com um problema que quando o aplicativo fica em 2 plano, ele para de tocar a música. Isso ocorre também quando a tela do celular é bloqueada Aparelho: Iphone SE Não utilizo economia de energ...

jcp02

Casual Listener

6052 Views

2 replies

2 likes

  • 6052 Views
  • 2 replies
  • 2 likes

Spoitfy disappears from lock screen when paused

I am strongly thinking about switching from apple music to spotify, but I noticed something weird.As long as music is playing I can control my music over the lock screen which is nice, but the moment I pause, the lock screen controls disappear. In co...

Newbie

I am strongly thinking about switching from apple music to spotify, but I noticed something weird. As long as music is playing I can control my music over the lock screen which is nice, but the mome...

windesea

Newbie

1339 Views

1 replies

1 likes

  • 1339 Views
  • 1 replies
  • 1 likes

Certain tracks won't load over data then never play

I've had this issue with spotify recently when i'm using the app over data. When I try to play a song theres a 50/50 chance that the song will either load 10 seconds then stop or not load at all. That song will then never be able to be played on my p...

Newbie

I've had this issue with spotify recently when i'm using the app over data. When I try to play a song theres a 50/50 chance that the song will either load 10 seconds then stop or not load at all. Tha...

353 Views

0 replies

0 likes

  • 353 Views
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[Carplay] Add current song to playlist

Currently in Carplay when you're listening to the radio, the only two things you can do is to thumbs current song up or down. It's kind of a bummer that you can't return to the songs that you really liked during you drive again. I'd like a feature to...

Newbie

Currently in Carplay when you're listening to the radio, the only two things you can do is to thumbs current song up or down. It's kind of a bummer that you can't return to the songs that you really ...

sabaj

Newbie

1367 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Songs ported from iTunes unplayable/skipping after 1 second

First of all. This is only occuring on the iPhone 7 plus. With or without Wifi. iOS 11.2.1 is installed - no new update to Spotify on the AppStore is available. No problem with this on Windows 10.But no song i have had on iTunes and ported across to ...

Regular

First of all. This is only occuring on the iPhone 7 plus. With or without Wifi. iOS 11.2.1 is installed  - no new update to Spotify on the AppStore is available. No problem with this on Windows ...

aaronhayes

Newbie

979 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify stops playing when I open Instagram app on Iphone X

I just got an iphone X and I’m a premium user. Today I opened instagram to check my profile and spotify just stopped playing. I literally tried everything but none of them worked. Is there anybody else having the same problem? Please help

Casual Listener

    I just got an iphone X and I’m a premium user. Today I opened instagram to check my profile and spotify just stopped playing. I literally tried everything but none of them worked. Is th...

Bethany_Dawn

Community Legend

24531 Views

3 replies

5 likes

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  • 3 replies
  • 5 likes

Problemas con inicio

Hola! Espero puedan reaolverme este priblema que tengo hace vario tiempo, resulta que nunca me ha salido nada en inicio del programa spotify siempre me sale “ha ocurrido un error”y el boton de intentar de nuevo

Newbie

Hola! Espero puedan reaolverme este priblema que tengo hace vario tiempo, resulta que nunca me ha salido nada en inicio del programa spotify siempre me sale “ha ocurrido un error” y el boton de inte...

307 Views

0 replies

0 likes

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Cambiar canciones con pantalla bloqueada

Al bloquearse el teléfono quisiera cambiar las canciones y que saliera la carátula del disco en grande. Tengo un iPhone 6. Un primo tiene el mimos teléfono y le sale de esta forma; con las carátulas y las cambia deslizando. En mi caso solo sale opcio...

Newbie

Al bloquearse el teléfono quisiera cambiar las canciones y que saliera la carátula del disco en grande. Tengo un iPhone 6. Un primo tiene el mimos teléfono y le sale de esta forma; con las carátulas ...

titomilanesa

Newbie

1205 Views

1 replies

0 likes

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  • 1 replies
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I deleted the Spotify app off my iPhone a while ago and every...

I deleted the Spotify app off my iPhone and every time my phone restarts it's there so I delete it again but the icon for it is white with lines going through it as if it was downloading, I even deleted all the Spotify information saved in my phone s...

Newbie

I deleted the Spotify app off my iPhone and every time my phone restarts it's there so I delete it again but the icon for it is white with lines going through it as if it was downloading, I even dele...

0nicole

Newbie

829 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

A few glitches

For about a month or two now, when I’m listening to music on Spotify and I lock my screen the timestamp freezes. Sometimes it will freeze and other times it won’t. My iPhone 6s is up to date but every single time I open the app store Spotify is alrea...

Newbie

For about a month or two now, when I’m listening to music on Spotify and I lock my screen the timestamp freezes. Sometimes it will freeze and other times it won’t. My iPhone 6s is up to date but ever...

389 Views

0 replies

0 likes

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recently played artists not showing up

my recently played artists aren't showing up when my friends/followers look at my profile even though I have it enabled and can see some of theirs. it does show up for me and i have it checked in settings but it still doesn't work, would i have to en...

Newbie

my recently played artists aren't showing up when my friends/followers look at my profile  even though I have it enabled and can see some of theirs. it does show up for me and i have it che...

malva-da

Newbie

659 Views

1 replies

0 likes

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  • 1 replies
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Downloaded filter not working correctly

Been talking to two Spotify support agents for like three hours with zero solution. When I click on Artists under Your Library, apply the Downloaded filter, then click on an artist’s name, all songs that I have saved show up instead of only the downl...

Newbie

Been talking to two Spotify support agents for like three hours with zero solution.   When I click on Artists under Your Library, apply the Downloaded filter, then click on an artist’s name, a...

710 Views

0 replies

1 likes

  • 710 Views
  • 0 replies
  • 1 likes

Solved!! Reverse order ? How can I have back Starred Playlist ?

Hello ! Since yesterday,the order on my playlist just changed,to the oldest on the top to the newest on the bottom,same when I added a song on it.. By mistake I deleted my Starred playlist,and I don't know how to fiw that,any solutions ? Please Reloa...

Music Fan

Hello !       Since yesterday,the order on my playlist just changed,to the oldest on the top to the newest on the bottom,same when I added a song on it..   By mistake I dele...

milenglis

Newbie

47515 Views

24 replies

1 likes

  • 47515 Views
  • 24 replies
  • 1 likes

Followed Artists do not stay followed

Hi, i have this problem on iOS and also Desktop, but since i use iOS more i have posted it here.I have a large list of followed artists, but not all artists I follow remain as followed artists. A large number of artists i have followed no longer show...

Casual Listener

Hi, i have this problem on iOS and also Desktop, but since i use iOS more i have posted it here. I have a large list of followed artists, but not all artists I follow remain as followed artists. A l...

483 Views

0 replies

1 likes

  • 483 Views
  • 0 replies
  • 1 likes

Can’t login because of location

When I connect using my FB account, Spotify gives me the following error: “Login failedYou can only use Spotify abroad for 14 days.” The problem is I I’ve abroad, it’s been the case for the past 3 years. My FB account is in US, my phone is in US, etc...

Newbie

When I connect using my FB account, Spotify gives me the following error:  “Login failed You can only use Spotify abroad for 14 days.”   The problem is I I’ve abroad, it’s been the...

442 Views

0 replies

0 likes

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Unable to connect to Spotify over WiFi

HiI recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even connect to spotify if I am using WiFi on this phone. My i...

Newbie

Hi I recently purchased a new iPhone 8 64GB. I've been a Spotify premium user for a while now, mostly via my mobile provider's packaging of plans, but for some reason I cannot get music or even conn...

634 Views

0 replies

2 likes

  • 634 Views
  • 0 replies
  • 2 likes

the music stops by itself

the music stops by itself, I have a iPhone 7

Newbie

the music stops by itself, I have a iPhone 7

catleigh529

Casual Listener

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Font size on iphone 5s

Hi there! I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too small on larger phone screens. But as I've got an Iphone 5s...

Casual Listener

Hi there!  I've just started to use Spotify, and I came across a little bit of an annoying problem. I've read that you've recently increased the font size in the phone app, because it was too s...

gergoviki

Casual Listener

2562 Views

2 replies

0 likes

  • 2562 Views
  • 2 replies
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Downloaded songs repeatedly wiped from my device

Kind of thinking there is clearly a bug here. Twice in the last month, all of my downloaded music was wiped from the cache on my device. Spotify was updated last night to the latest version. On opening it this morning, it had both logged me out and c...

Regular

Kind of thinking there is clearly a bug here. Twice in the last month, all of my downloaded music was wiped from the cache on my device. Spotify was updated last night to the latest version. On openi...

Matbroughton

Newbie

1051 Views

2 replies

1 likes

Bug iOS
Dowload list problem erased
Downloaded music disappears
  • 1051 Views
  • 2 replies
  • 1 likes