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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30303 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94890 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

982 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293720 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123693 Views

19 replies

38 likes

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Really slow download to offline

I have like 35G or more and a brand new iPhone 8 and on very fast wifi why is mine only downloading 16 songs in over three hours

Casual Listener

I have like 35G or more and a brand new iPhone 8 and on very fast wifi why is mine only downloading 16 songs in over three hours

613 Views

0 replies

3 likes

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Songs keep randomly stopping & skipping on its own

Hi, I’m on Spotify premium. However, recently the songs keep stopping & skipping on its own. I’m using iPhone 7 Plus running on IOS 11.2.1. kindly advise and assist. Thank you.

Newbie

Hi,    I’m on Spotify premium. However, recently the songs keep stopping & skipping on its own. I’m using iPhone 7 Plus running on IOS 11.2.1.   kindly advise and assist. ...

MattLancer

Casual Listener

1064 Views

2 replies

0 likes

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New iPhone X - no local files will download

Hello All, I've just gotten an iPhone X. Removed and reinstalled the Spotify app, because none of my downloaded local files would play on the iPhone via Connect (even though they would play on my MacBook laptop). After reinstalling, now those files/s...

Regular

Hello All,   I've just gotten an iPhone X. Removed and reinstalled the Spotify app, because none of my downloaded local files would play on the iPhone via Connect (even though they would play ...

406 Views

0 replies

0 likes

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Unable to Chromecast to an Audio Group (Multiple Chromecast Audio devices in sync)

I'm having issues sending Chromecast Audio from my iPhone 6 running the latest version of iOS 10.2 and Spotify 6.8.0 to an Audio Group (multiple speakers/chromecast audio devices). One of my devices is a Vizio Soundbar. The other is a Chromecast Audi...

Casual Listener

I'm having issues sending Chromecast Audio from my iPhone 6 running the latest version of iOS 10.2 and Spotify 6.8.0 to an Audio Group (multiple speakers/chromecast audio devices).   One of my...

PAPPL

Regular

3122 Views

7 replies

2 likes

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  • 7 replies
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Full screen artwork is missing!!!

I enjoyed the full screen album artwork for a while on my iPhone. Now its gone. How to get it back??? It's a great feature. Thanks for any help.

Casual Listener

I enjoyed the full screen album artwork for a while on my iPhone. Now its gone. How to get it back??? It's  a great feature. Thanks for any help. 

633 Views

0 replies

0 likes

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All songs gone from phone and history lost

Woke up to 2018 with no songs on my phone and all record of artists and songs listened to gone. Only playlists remained. Previously I’ve had issues where songs cleared from my phone but remained in history so only required re-downloading.Re-installin...

Newbie

Woke up to 2018 with no songs on my phone and all record of artists and songs listened to gone. Only playlists remained. Previously I’ve had issues where songs cleared from my phone but remained in h...

870 Views

0 replies

1 likes

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Solved!! View Queue on iPad?

Is there a way to view my play queue in the new iPad version? A couple of days ago, I had queued up a bunch of songs, but I didn't end up playing them all. Today, I wanted to listen to a playlist and one song played and then one of the old songs I ha...

Music Fan

Is there a way to view my play queue in the new iPad version?  A couple of days ago, I had queued up a bunch of songs, but I didn't end up playing them all.  Today, I wanted to listen to a ...

andresgz

Newbie

131278 Views

104 replies

40 likes

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creating a playlist

when I create a playlist the list of songs overlap each other and make it difficult to read them. This is on my Spotify app on my iPhone. I wondered why this just all of a sudden started happening.

Visitor

when I create a playlist the list of songs overlap each other and make it difficult to read them. This is on my Spotify app on my iPhone. I wondered why this just all of a sudden started happening.

509 Views

0 replies

0 likes

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Imported Music not Working

Despite having imported my music files from the Music app I don’t seem to be able to play any of my jams. Neither from my library nor searching the album online and playing the song individually. It just skips songs until it eventually finds one that...

Newbie

Despite having imported my music files from the Music app I don’t seem to be able to play any of my jams. Neither from my library nor searching the album online and playing the song individually. It ...

513 Views

0 replies

0 likes

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Not Accepting my VISA Prepaid Debit

I'm trying to buy Spotify Premium for 0.99$ for 3 months with a VISA prepaid debit card, but my card is not being accepted. I'm desperately trying to get this deal because today is the last day. I went to the support page and made sure my card met al...

Newbie

I'm trying to buy Spotify Premium for 0.99$ for 3 months with a VISA prepaid debit card, but my card is not being accepted. I'm desperately trying to get this deal because today is the last day. I we...

523 Views

0 replies

0 likes

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iOS release notes

Hello to all the community, I have been a Premium customer for a long time now and still do not understand why Spotify does not communicate on release notes with every update? I pay for a service and I would like to know about the improvements made t...

Casual Listener

Hello to all the community, I have been a Premium customer for a long time now and still do not understand why Spotify does not communicate on release notes with every update? I pay for a service and...

716 Views

0 replies

6 likes

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Shuffling?

I’m a premium user, so I’m not having a problem with the shuffle option. My Spotify won’t STOP shuffling, whether the shuffle button is illuminated or NOT. I can toggle the shuffle button OFF and yet it will still shuffle. I’m not sure why it started...

Newbie

I’m a premium user, so I’m not having a problem with the shuffle option. My Spotify won’t STOP shuffling, whether the shuffle button is illuminated or NOT. I can toggle the shuffle button OFF and yet...

410 Views

0 replies

0 likes

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[Feature Request] Smart Invert Support

Please look into adding support for this key iOS accessibility feature. It allows people with visual disabilities (or dark mode enthusiasts like myself) to enjoy the apps they live in dark mode. Spotify already has a gorgeous dark theme, so all it ta...

Music Fan

Please look into adding support for this key iOS accessibility feature. It allows people with visual disabilities (or dark mode enthusiasts like myself) to enjoy the apps they live in dark mode.&nbsp...

1143 Views

0 replies

6 likes

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Problema na conta premium

O pagamento da fatura de 12.2017 foi efetuado e nao consigo acessar minha conta premium. Favor encontrar em contato com urgencia solucionando o problema. Email: x-brunogalvao@hotmail.com

Newbie

O pagamento da fatura de 12.2017 foi efetuado e nao consigo acessar minha conta premium. Favor encontrar em contato com urgencia solucionando o problema.   Email: x-brunogalvao@hotmail.com

397 Views

0 replies

0 likes

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Solved!! How to listen to Spotify on airplane mode

I'm going on a plane soon and it's a long flight. I'm wondering how do I listen to my music on my iPhone 6 if I have Spotify premium and I'm on airplane mode

Casual Listener

I'm going on a plane soon and it's a long flight. I'm wondering how do I listen to my music on my iPhone 6 if I have Spotify premium and I'm on airplane mode

Mlaguerre92

Casual Listener

199130 Views

7 replies

0 likes

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Help

1.does the 7-day free trial cost money if it ends? 2.if I buy the $0.99 with the 7-day free trial, will it do something to cost extra money?

Newbie

1.does the 7-day free trial cost money if it ends?   2.if I buy the $0.99 with the 7-day free trial, will it do something to cost extra money?

Luke

Community Legend

482 Views

1 replies

0 likes

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Songs won't start playing when they're also in the local library

As said in the heading. I can't state a specific date when this started but it should've be approximately two to three weeks ago.For example I saved Blink-182's album California in my local storage.Everytime I want to play a song of that album it wou...

Casual Listener

As said in the heading. I can't state a specific date when this started but it should've be approximately two to three weeks ago. For example I saved Blink-182's album California in my local stora...

553 Views

0 replies

0 likes

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[Discover] View previous Discover Weekly playlists

Hi! I had a great playlist "discover weekly" last week, but then it has updated and I cannot find songs from that list. I was listening it only via iPhone. There is nothing in the history on my Mac or iPhone and I would love to extract the titles of ...

Regular

Hi!   I had a great playlist "discover weekly" last week, but then it has updated and I cannot find songs from that list.   I was listening it only via iPhone.   There is no...

Bittencourt

Spotify Star

23298 Views

2 replies

2 likes

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Music keeps stopping on my iPhone

My music keeps stopping. Not pausing or a break in signal but it just stops and the only way to make it start again is to touch the cursor on the time elapsed bar at the bottom of the screen. I've tried everything I can think of. Anyone have any sugg...

Newbie

My music keeps stopping. Not pausing or a break in signal but it just stops and the only way to make it start again is to touch the cursor on the time elapsed bar at the bottom of the screen. I've tr...

Hannnelson

Casual Listener

54566 Views

40 replies

3 likes

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All my playlists disappeared

Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them because I never deleted them... SOS

Newbie

Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them bec...

jsannn

Community Legend

624 Views

1 replies

0 likes

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  • 0 likes