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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

No1user

Visitor

45580 Views

44 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

112322 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2044 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303257 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129100 Views

19 replies

38 likes

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Music keeps stopping on my iPhone

My music keeps stopping. Not pausing or a break in signal but it just stops and the only way to make it start again is to touch the cursor on the time elapsed bar at the bottom of the screen. I've tried everything I can think of. Anyone have any sugg...

Newbie

My music keeps stopping. Not pausing or a break in signal but it just stops and the only way to make it start again is to touch the cursor on the time elapsed bar at the bottom of the screen. I've tr...

Hannnelson

Casual Listener

55043 Views

40 replies

3 likes

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All my playlists disappeared

Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them because I never deleted them... SOS

Newbie

Went on like normal today but all my custom playlists are gone, talking about 30 separate playlists, and only about 7 generic playlists that I have never seen before are there. Can't recover them bec...

jsannn

Community Legend

656 Views

1 replies

0 likes

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New Feature/Update?

I saw on one specific song that they have a full background instead of the usual small square album image? Is this a new feature because this is pretty nice.This is not typical from the square album cover. Image by itself. When this song is played, i...

Newbie

I saw on one specific song that they have a full background instead of the usual small square album image? Is this a new feature because this is pretty nice. This is not typical from the square al...

886 Views

0 replies

0 likes

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Albums won't stop shuffling

Even when I grey out the shuffle button on my iPhone, Spotify albums keep shuffling. Anyone have any solutions for this?

Casual Listener

Even when I grey out the shuffle button on my iPhone, Spotify albums keep shuffling. Anyone have any solutions for this?

508 Views

0 replies

0 likes

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Edit shared playlist - not possible

Hi, updated my account to a family account and shared (via WhatsApp) dedicated playlists with family members to their account. Unfortunately it is not possible to edit the imported playlist furthermore. It us just a static list ;-(. They cannot add f...

Casual Listener

Hi,   updated my account to a family account and shared (via WhatsApp) dedicated playlists with family members to their account. Unfortunately it is not possible to edit the imported play...

360 Views

0 replies

0 likes

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I can't make my Spotify playlists secret

Hi! I have a problem. I've been trying to make a few playlists secret on my IOS device, but I can't seem to make them private, well the option is there to make the playlist secret, and when I do it says that it's secret. But if i go into the playlist...

Newbie

Hi! I have a problem. I've been trying to make a few playlists secret on my IOS device, but I can't seem to make them private, well the option is there to make the playlist secret, and when I do it s...

693 Views

0 replies

0 likes

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Solved!! Cannot renew Spotify premium with iTunes money

I have been trying to figure out how to get premium renewed for about two weeks and cannot figure out how to renew with the iTunes money like I've been able to do previously… Can anyone help me?

Casual Listener

I have been trying to figure out how to get premium renewed for about two weeks and cannot figure out how to renew with the iTunes money like I've been able to do previously… Can anyone help me?

glitter4ever002

Newbie

25579 Views

5 replies

0 likes

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Abroad Error Even tho I’m not abroad

Hello y’all. I’m experiencing this problem, that I can’t log into my NEW Spotify account at all. On the website it’s working fine. But each time I’m using the app on the iPhone, it’s telling me “You can only use Spotify abroad for 14 days“. Now here ...

Newbie

Hello y’all.   I’m experiencing this problem, that I can’t log into my NEW Spotify account at all. On the website it’s working fine. But each time I’m using the app on the iPhone, it’s telling ...

502 Views

0 replies

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Downloads does not work in background

Hi, I was wondering if someone has the solution when the downloads in Spotify, for example a playlist, is stopped after the app become the background or even closed. I tried to solve uninstalling and installing again but it does not work. It is reall...

Newbie

Hi,   I was wondering if someone has the solution when the downloads in Spotify, for example a playlist, is stopped after the app become the background or even closed. I tried to solve un...

417 Views

0 replies

0 likes

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iPhone and Echo

I tried to listen to Spotify while I was outside of my home. It didn't work. When I got home, my Amazon Echo was playing. I had to unplug the Echo to get it to stop. Does having the Echo linked to Spotify preclude me from using Spotify with my iPhone...

Newbie

I tried to listen to Spotify while I was outside of my home. It didn't work. When I got home, my Amazon Echo was playing. I had to unplug the Echo to get it to stop. Does having the Echo linked to Sp...

Jple

Casual Listener

837 Views

3 replies

0 likes

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Changing music quality? Says it's not possible when listening on another device?

Hi all, I'm listening on an iPad and when I try to change music quality to extreme it says it's not possible when listening on another device? im paying premium subscription ive re installed the app ive removed all devices from my Spotify account? wh...

Newbie

Hi all, I'm listening on an iPad and when I try to change music quality to extreme it says it's not possible when listening on another device?   im paying premium subscription    i...

496 Views

0 replies

0 likes

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used sign out everywhere & changed my password, but keeps saying the account used somewhere else?

I'm a premium user, I used the sign out everywhere button, removed all offline devices, changed my password, deleted the app from my phone and re-downloaded, and I still get the "spotify has paused because your account is being used somewhere else" m...

Newbie

I'm a premium user, I used the sign out everywhere button, removed all offline devices, changed my password, deleted the app from my phone and re-downloaded, and I still get the "spotify ha...

550 Views

0 replies

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Offline audio quality for online streaming

Hi all, A quick question. Suppose I downloaded some songs with normal quality, but I am on WIFI with extreme quality. So when I start playing those downloaded songs under WiFi, it will play on extreme or normal? Thanks.

Newbie

Hi all,   A quick question.   Suppose I downloaded some songs with normal quality, but I am on WIFI with extreme quality. So when I start playing those downloaded songs under WiFi, it w...

378 Views

0 replies

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Crashing

Every time I open the app it starts up then quickly crashes

Casual Listener

Every time I open the app it starts up then quickly crashes 😞

Helloitslani

Casual Listener

460 Views

1 replies

0 likes

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Can't view play/pause/shuffle buttons on ipad with album covers

I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no updates. Suggestions? Thanks!

Newbie

I can't view all of the buttons to play, pause, shuffle etc. when looking at album covers. I have a premium account. This is frustrating because I can't turn off shuffle. I checked but there are no u...

karlikomkam

Newbie

2079 Views

5 replies

0 likes

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iOS Beta

Hey guys - I‘m looking for the iOS - beta programm of spotify. I‘ve already send that Google Sheet and accepted the invitation from TestFlight bit I‘ve accidentally deleted the permission Is there any way to get it back ? thanks

Visitor

Hey guys - I‘m looking for the iOS - beta programm of spotify. I‘ve already send that Google Sheet and accepted the invitation from TestFlight bit I‘ve accidentally deleted the permission 😞 Is ...

1026 Views

0 replies

0 likes

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Spotify not working while running on iPhone x

Hi, I recently bought an iPhone X and now when I run every 5-10 mins Spotify pauses the music, when I unpause the music does not start. I have to restart the app to listen to music again. Please help!

Newbie

Hi, I recently bought an iPhone X and now when I run every 5-10 mins Spotify pauses the music, when I unpause the music does not start. I have to restart the app to listen to music again. Please help!

Bethany_Dawn

Community Legend

547 Views

1 replies

0 likes

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Solved!! The controls on the lock screen

I updated my iOS operating system and now whenever I have my phone in my pocket or even just pick my phone the screen randomly comes on and the display to skip/pause songs comes on and keeps getting accidentally pressed. Is there any way to turn this...

Casual Listener

I updated my iOS operating system and now whenever I have my phone in my pocket or even just pick my phone the screen randomly comes on and the display to skip/pause songs comes on and keeps getting ...

Bethany_Dawn

Community Legend

8426 Views

3 replies

0 likes

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Spotify premium 6 month trial with Rogers stopped working.

I signed up for a plan with my fiance with Rogers and there was a free 6 month premium trial of Spotify I signed up and all was well. Worked for maybe two weeks or less and wouldn’t work anymore when I went to hit the music to play said sign up for p...

Newbie

I signed up for a plan with my fiance with Rogers and there was a free 6 month premium trial of Spotify I signed up and all was well. Worked for maybe two weeks or less and wouldn’t work anymore when...

user-removed

Not applicable

934 Views

1 replies

0 likes

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Spotify delete songs

Hi, I was listening to music in morning today, but around 30 minutes ago the app delete many songs of my device and cant found in the searcher. I reinstall the app and the trouble still going. Im connected to internet.In attatch file you can see a so...

Newbie

Hi,  I was listening to music in morning today, but around 30 minutes ago the app delete many songs of my device and cant found in the searcher. I reinstall the app and the trouble still going....

430 Views

0 replies

0 likes

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