Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69961 Views
  • 16 replies
  • 37 likes
  • 69961 Views
  • 16 replies
  • 37 likes

Unable to link Spotify account to Bose Soundtouch

Hello,Since the recent Bose SoundTouch update with IOS device, I am unable to llink Spotify Has anyone encountered this issue?

  • Casual Listener
  • Hello, Since the recent Bose SoundTouch update with IOS device, I am  unable to llink Spotify  Has anyone encountered this issue?
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Local files organization

On Apple Music and Google Play Music if you store a local file in your playlist it still organizes it along with the rest of the artists and songs you have saved in your collection, artwork and all. its about time Spotify had this same feature, so yo...

  • Casual Listener
  • On Apple Music and Google Play Music if you store a local file in your playlist it still organizes it along with the rest of the artists and songs you have saved in your collection, artwork and all. ...
  • 513 Views
  • 0 replies
  • 1 likes
  • local files
  • 513 Views
  • 0 replies
  • 1 likes

have to redownload playlists

I have to keep redownloading all my playlists for offline use, this happens across multiple platforms, apple macbook., iphone & Android Samsung Galaxy S7 I make sure everything is avaialble offline and download at home, but then once I'm on a play in...

  • Newbie
  • I have to keep redownloading all my playlists for offline use, this happens across multiple platforms, apple macbook., iphone & Android Samsung Galaxy S7   I make sure everything is avaial...
  • themoddeddr
  • Regular
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

turning off shuffle play

If I download an album, is there a way to listen to the tracks in order without shuffling?

  • Newbie
  • If I download an album, is there a way to listen to the tracks in order without shuffling?
  • themoddeddr
  • Regular
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Unable to skip songs?

I have a basic Spotify account, and both on my Android and PC desktop app, I have ads every couple of songs or the 30 minutes ad-free with the video, but I'm always able to skip as many songs as I'd like and/or select which song to play from my songs...

  • Casual Listener
  • I have a basic Spotify account, and both on my Android and PC desktop app, I have ads every couple of songs or the 30 minutes ad-free with the video, but I'm always able to skip as many songs as I'd ...
  • costanzac
  • Casual Listener
  • 1609 Views
  • 2 replies
  • 0 likes
  • 1609 Views
  • 2 replies
  • 0 likes

Solved!! Creating playlist for holiday event--1st time use?

Object: Create a list of tunes ~3-4 hours time to be played 'unattented' at a nonprofit, holiday event. I first downloaded the iOS app (iPad). Then downloaded the Windows desktop app for organizational flexibility. On the desktop I currently have a p...

  • Casual Listener
  • Object: Create a list of tunes ~3-4 hours time to be played 'unattented' at a nonprofit, holiday event.   I first downloaded the iOS app (iPad). Then downloaded the Windows desktop app for org...
  • estebanGramaj0
  • Gig Goer
  • 996 Views
  • 4 replies
  • 1 likes
  • 996 Views
  • 4 replies
  • 1 likes

All of my music is gone

I have re logged in an i have lost everything and i have checked on the Website what might be causing it and none of their answers match my situation, like I only have one account and that there is no filters on

  • Newbie
  • I have re logged in an i have lost everything and i have checked on the Website what might be causing it and none of their answers match my situation, like I only have one account and that there is n...
  • themoddeddr
  • Regular
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Spotify cuts off

Spotify keeps cutting off. It starts playing songs fine, but after 10-25 seconds, the songs cut. Switching songs, logging out and back in doesn't help, and I have also tried re-installing spotify and it didn't help. I'm using spotify on my tablet too...

  • Casual Listener
  • Spotify keeps cutting off. It starts playing songs fine, but after 10-25 seconds, the songs cut. Switching songs, logging out and back in doesn't help, and I have also tried re-installing spotify and...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Lost playlists

Hi, Please help! I've just upgraded my iphone to a 7 but have lost most of my playlists. I have one left with half the songs on and another with only 9. I was paying Premium and had downloaded all songs. Is there anything I can do to get my lost musi...

  • Newbie
  • Hi, Please help! I've just upgraded my iphone to a 7 but have lost most of my playlists. I have one left with half the songs on and another with only 9. I was paying Premium and had downloaded all so...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Solved!! offline sync not working

Having trouble syncing a playlist that is on iPhone and Mac * "available offline" set to "on" on iphone and Mac* songs in playlist that are not available via spotify are available mac, show up in playlist on mac,* both devices on the same wireless ne...

  • Regular
  • Having trouble syncing a playlist that is on iPhone and Mac   * "available offline" set to "on" on iphone and Mac * songs in playlist that are not available via spotify are available mac, sho...
  • ConnorBerge
  • Newbie
  • 49745 Views
  • 30 replies
  • 1 likes
  • 49745 Views
  • 30 replies
  • 1 likes

Problemas para gravar instagram com musicas do spotify

Prezados, bom dia. Toda vez que tento grava um video pelo meu celular ou entao uma historia do instagram com uma musica que esta sendo executada no spotify o spotify para de tocar e eu fico sem a musica, o que fazer? Conto com a ajuda de voces. Atenc...

  • Newbie
  • Prezados, bom dia.   Toda vez que tento grava um video pelo meu celular ou entao uma historia do instagram com uma musica que esta sendo executada no spotify o spotify para de tocar e eu fico ...
  • Bittencourt
  • Spotify Star
  • 6721 Views
  • 1 replies
  • 6 likes
  • 6721 Views
  • 1 replies
  • 6 likes

App ignores system proxy settings

Hi, I think this has been raised on here before, but there's never been any response as to why it's happening. Unlike every other app on my phone, Spotify is unable to connect to the internet from behind a proxy. It does not seem to take on the proxy...

  • Casual Listener
  • Hi,   I think this has been raised on here before, but there's never been any response as to why it's happening. Unlike every other app on my phone, Spotify is unable to connect to the interne...
  • 1497 Views
  • 0 replies
  • 0 likes
  • iOS
    network
    proxy
  • 1497 Views
  • 0 replies
  • 0 likes

Spotify Premium Volvo XC60 CarPlay

Hi everyone,I have problem that I can't figure out. Everytime I connect my 6S to my brand new Volvo and listen to Spotify, it shuffles the songs from several albums I have downloaded from the same artist. Then, when the albums are done, it starts to ...

  • Casual Listener
  • Hi everyone, I have problem that I can't figure out. Everytime I connect my 6S to my brand new Volvo and listen to Spotify, it shuffles the songs from several albums I have downloaded from the same ...
  • 896 Views
  • 0 replies
  • 0 likes
  • 896 Views
  • 0 replies
  • 0 likes

spotify playlists

my playlist songs do notdisplay clearly they appear to cross over each other. I have deleted the app and reloaded but not luck.

  • Regular
  • my playlist songs do notdisplay clearly they appear to cross over each other. I have deleted the app and reloaded but not luck.
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Spotify stops sound when using Siri or answering a call

When youre using spotify with any bluetooth device (airpods, etc) and a call comes up or you talk to siri, Spotify doesnt sound at all even if you change song, etc. unless you kill the app and open it again.IOS 11.1.1 iphone 7 plus

  • Casual Listener
  • When youre using spotify with any bluetooth device (airpods, etc) and a call comes up or you talk to siri, Spotify doesnt sound at all even if you change song, etc. unless you kill the app and open i...
  • Fmasaveu
  • Casual Listener
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Queue button disappeared

Queue button has simply disappeared on iPhone 6S

  • Newbie
  • Queue button has simply disappeared on iPhone 6S
  • julianna120
  • Newbie
  • 14169 Views
  • 5 replies
  • 14 likes
  • 14169 Views
  • 5 replies
  • 14 likes

Premium subscription ended and now unable to play music on phone

Hi, I had a Spotify Premium subscription that recently ended, complimentary with my phone plan through Fido. The moment it ended, it made my playlist completely inaccessible (greyed out, unclickable links to the songs). I played around with my settin...

  • Newbie
  • Hi,   I had a Spotify Premium subscription that recently ended, complimentary with my phone plan through Fido. The moment it ended, it made my playlist completely inaccessible (greye...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing on my iphone

Every time I open Spotify it works for about a minute then the song starts skipping and the app crashes and the restarts. I’ve tried uninstalling and reinstalling the app and turning my phone on and off. I don’t know what else to try and spotify’s cu...

  • Newbie
  • Every time I open Spotify it works for about a minute then the song starts skipping and the app crashes and the restarts. I’ve tried uninstalling and reinstalling the app and turning my phone on and ...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Spotify stops playing music when publicity on a Web page pops

Spotify stops playing when publicity pops up in a Web page that im reading. Can i avoid this in any way? I have an i phone 5 s

  • Newbie
  • Spotify stops playing when publicity pops up in a Web page that im reading. Can i avoid this in any way?  I have an i phone 5 s
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Spotify keeps pausing repeatedly

When I use Spotify on the iPhone 6s, through Bluetooth in my car (while it is plugged into charge), it continuously pauses and plays itself for 5 seconds and then pauses and plays for 5 seconds until eventually just pausing and stops playing altogeth...

  • Newbie
  • When I use Spotify on the iPhone 6s, through Bluetooth in my car (while it is plugged into charge), it continuously pauses and plays itself for 5 seconds and then pauses and plays for 5 seconds until...
  • 515 Views
  • 0 replies
  • 0 likes
  • 515 Views
  • 0 replies
  • 0 likes