Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
MattSuda
I have an older (2007) Jeep with a decent Boston sound system with the uConnect bluetooth system that predates all the smart apps and fun stuff ... it may even predate Spotify! The bluetooth connects to my iPhone and works for phone calls and Google ...
Hi guys.I can’t get Spotify on my iPhone in Vietnam because it’s unavailable in AppStore. Is there any way to download it anyway?On the screen there is Chinese AppStore, but it’s the same story with Vietnamese AppStore. thanks
My local files will not sync with spotify and its really annoying. I have tried everything i could find twice and still nothing. I even asked spotify for help but they dont even seem to help. Any solution is welcomed. This has been going on for a whi...
Hey guys. I overlooked that spotify need a verification from the residential adress for the family account one week ago. Now I can‘t verify my account and can‘t use the premium acc. I need a spotify support member. But there is no mail adresse or ano...
Hi there. Iphone 7 user here. After update to IOS 11.02, every time I connect to bluetooth headset or my car the built in apple music apps stops spotify and starts playing the tunes thats is in my apple music lib. EVERY TIME. Shuting down the unit do...
When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else? I’m currently using version 8.4.28.1104, my phone is on the latest iOS which is 11.1.2...
For a while, I've been having this issue where my iPhone playlist order on my computer is different than my playlist order on my iPhone. They are both sorted under "Artist." I have uninstalled the app on my phone and reinstalled it, but it did not so...
Hello. Im using Spotify Premium on my iPhone. I seem to have this problem. When I donwload songs from a playlist or when I download a whole playlist, the songs in the playlist do not apear in my "songs" list (which I assume is where all my downloaded...
Will we be getting a personalized "Year in Review" this year? Complete with our Top 5 Artists, most listened to per season, playlist of 100 most played songs, etc. The info included changes slightly each year. Also, the end of the year playlists are ...
I have searched for a while for a solution with my question. I followed advice like reinstalling the app, but my playback setting just doesn't have a section like "enable behind the lyrics" option. I am currently in my premium trial, but I have paid ...
Hello! I want to copy all songs of my “Discover weekly” playlist into another playlist or select several songs from there and copy those into another playlist. How to arrange it? I don’t want to copy one by one.
Ok, details - I am running Spotify version 8.4.28.1104 on m yiPhone 6s. My ios version is 11.1.2. Here is my question - I want to be able to save a song WITHOUT Spotify automatically adding the artist to my "artist" list. I want to be able to like an...
When I save an album, I want to be able to find and play that entire album when going to the albums list in my library. What I find when going to the album section in my library are the albums of all of the individual songs I decided to save in the '...
I have tried and tried again, deleted the app twice but no matter what my songs just won’t download! Help!
Is there a problem today? Both my iPad Mini and iPhone 5s which worked yesterday don’t work today. App opens then closes itself. I’ve reinstalled but to no avail.....as I finish signing in it throws me back to home screen. iPad Mini IOS 11.2, 5S on 1...
After more than 1 year of enjoying spotify on my ipad 2 it has gone bad last weeks. It stops playing all the time. It stops playing after 1 minute or sometimes 2 minutes. And it always stops playing at the end of the song. I have tried anything, rein...
Hi,i’ve an iPad and when i use spotify Free only the shuffle mode is possible....why? thanks
The music pauses whenever screen locked. So I have to wake my phone up and play again. It is quite annoying and seems I am not the only one.
Hey guys, I just got a new iPhone and anytime I’ve logged into Spotify on any device, it has all of my music already. This is not the case for the new iPhone and I haven’t found any help on their website. Any help would be extremely appreciated.
I am unable to get any local files on my computer to play or show up on my iPhone. I feel like I have tried everything at this point. I've followed all the instructions given to me and looked up many different solutions, none of which have helped. I ...