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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227094 Views

53 replies

13 likes

  • 227094 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151803 Views

507 replies

108 likes

  • 151803 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106321 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

I cannot use spotify because i cannot get it online

I being trying every recommedation on the internet and nothing. I am paying a premium account and cannot use it. Please help.

Newbie

I being trying every recommedation on the internet and nothing. I am paying a premium account and cannot use it. Please help. 

402 Views

0 replies

0 likes

  • 402 Views
  • 0 replies
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Syncing local files to iphone isn't working

Hello!I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and having Spotify opened on my computer), and it wasn't downl...

Newbie

Hello! I have a problem with syncing local files. I've created a new playlist with local files on my computer and downloaded it. Then I tried to download it on my Iphone 7 (using same WIFI and ...

501 Views

0 replies

2 likes

  • 501 Views
  • 0 replies
  • 2 likes

Unplayable songs

I cannot play Nirvana and Metallica songs on my iPhone7

Casual Listener

I cannot play Nirvana and Metallica songs on my iPhone7

409 Views

0 replies

1 likes

  • 409 Views
  • 0 replies
  • 1 likes

Playback interrupted by other user - Very strange bug/security issue

Last Saturday something very particular happened while I was using Spotify. I was listening music on my iPhone when all of a sudden the music stopped. I checked my phone and apparently my account was being used via web player.This was very strange, b...

Casual Listener

Last Saturday something very particular happened while I was using Spotify. I was listening music on my iPhone when all of a sudden the music stopped. I checked my phone and apparently my accoun...

Cranier

Casual Listener

4969 Views

33 replies

13 likes

bug
iOS
Web Player
  • 4969 Views
  • 33 replies
  • 13 likes

Local files on Mac got wiped and I still have those files on my iPhone - what to do

Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I do so these playlists won't be removed when I syncro...

Newbie

Hey there, my Mac has recently been hacked so it has been wiped clean. My iPhone was spared and i still have all the playlist previously saved from the local files from Mac on my iPhone. What can I d...

259 Views

0 replies

0 likes

  • 259 Views
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  • 0 likes

Latest Spotify Update - Changed In-Car Display

So I updated to v8.4.22.515 at the weekend.Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc.Now, since this latest Spotify update, all it shows me is th...

Roadie

So I updated to v8.4.22.515 at the weekend. Previously, when I connected my phone to car via Bluetooth, the car's display showed me track, artist, track, time, track advance/back buttons etc. Now, ...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Superuser Contribution Song Preview on playlist recommendations not working after Refresh

Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it the player glitches out and plays the suggested song ...

Newbie

Im enjoying the new Recommended Songs section at the bottom of one of my playlists on mobile. However, when I press Refresh and then press and hold on a song to listen to the short snippet from it th...

Jack

Roadie

772 Views

1 replies

0 likes

  • 772 Views
  • 1 replies
  • 0 likes

I can’t listen to a certain artist in a phone

I tried to listen a certain artist in one iphone, but it doesn’t happen anything, I can listen to other artists except that one. Then I checked the same artist in another iphone and I was able to listen to it, why can’t I listen to it in my other iph...

Newbie

I tried to listen a certain artist in one iphone, but it doesn’t happen anything, I can listen to other artists except that one. Then I checked the same artist in another iphone and I was able to lis...

CydneyBusler

Casual Listener

942 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Undownload artists

Im so sick of Spotify removing all the downloaded artists I have. They are still in my library, but not downloaded. It does not do it too my playlists, they are still downloaded.You may think it’s because I’ve reached the maximum of devices, but my p...

Newbie

Im so sick of Spotify removing all the downloaded artists I have. They are still in my library, but not downloaded. It does not do it too my playlists, they are still downloaded. You may think it’s ...

Debunk_bed

Newbie

822 Views

1 replies

1 likes

  • 822 Views
  • 1 replies
  • 1 likes

Playback error

My Spotify freezes when advertisement is about to play (before the advert even plays) and playback error message pops up. Have to exit Spotify app and then Spotify begins to play the artist radio (I have to re-shuffle my songs to get it back to norma...

Newbie

My Spotify freezes when advertisement is about to play (before the advert even plays) and playback error message pops up. Have to exit Spotify app and then Spotify begins to play the artist radio (I ...

462 Views

0 replies

0 likes

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Solved!! Songs cannot play while clicked the songs on artists page

I have an issue when I click the song on the artist's page it doesn't play the song, even I have tried to reinstall the Spotify still couldn't work. Hope Spotify community member help me to solve this issue... Here is the screen recording...

Visitor

I have an issue when I click the song on the artist's page it doesn't play the song, even I have tried to reinstall the Spotify still couldn't work. Hope Spotify community member help me to solv...

techrino930

Newbie

1142 Views

2 replies

0 likes

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Superuser Contribution Tired of log in issues

I have deleted the app. Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossible to contact Spotify directly. Fix this nonsense

Regular

I have deleted the app.  Changed my password. Logged in using my email. My user name. Nothing. Also do you know it’s unbelievably frustrating? I have a premium account and it is next to impossib...

Jack

Roadie

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
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Library / Recently played does not show on CarPlay

Hi there,iOs latest versionspotify latest versioniphone 6Once connected to CarPlay spotify just works fine...the only thing not showing up ist the tab for the library/recently played songs. I have tried everything with no success.Here is the crazy th...

Visitor

Hi there, iOs latest version spotify latest version iphone 6 Once connected to CarPlay spotify just works fine...the only thing not showing up ist the tab for the library/recently played songs. I...

889 Views

0 replies

1 likes

  • 889 Views
  • 0 replies
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Superuser Contribution Wrong genre playing

After selecting calming piano music then shuffle play it will randomly throw in hardcore rap. Very annoying when trying to get Kids to sleep. Any ideas.

Casual Listener

After selecting calming piano music then shuffle play it will randomly throw in hardcore rap. Very annoying when trying to get Kids to sleep. Any ideas.

Jsmittelsted

Casual Listener

660 Views

2 replies

0 likes

  • 660 Views
  • 2 replies
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Download Number Wrong

I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?

Regular

I saved a song for offline listening on my Mac and on my iPhone it said Download 3 songs. Is this just a bug in the app?

302 Views

0 replies

0 likes

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Some songs are no played if connected to my Sonos

If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message:Sorry! This content can't be played as long a connection to another device exists.What is the reason for this? Add Tag...

Casual Listener

If I connect Spotify from my iPhone to my Sonos some titles are not played and I get the error message: Sorry! This content can't be played as long a connection to another device exists. What is th...

237 Views

0 replies

0 likes

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iOS 11 Car Control Stopped Working

Hi, Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine.My car is a Toyota Aygo. So far I've tried:1. Forgetting bluetooth device and...

Newbie

Hi,   Upgraded to iPhone 7 runnning iOS 11.0.3 and my in car controls no longer work to skip track in my car. I had iOS 11.0.2 running on iPhone 6plus and it was working fine. My car is a Toy...

391 Views

0 replies

0 likes

  • 391 Views
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Downloaded songs don't appear on iPhone

I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and from my computer. I proceeded to activate local files...

Newbie

I have downloaded a song onto my computer and iphone. The song is in my downlaod folder on my computer. It is also downloaded on the music app on my phone. The song plays on from the music app and fr...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
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Ability to browse playlist Mazda bluetooth

I bought my Mazda last December. I’d love to be able to browse my play lists when I connect thru Bluetooth. I’m getting a message saying not accessible. Also are there any plans to feature Spotify in Mazda Connect menu?Thankspaul

Casual Listener

I bought my Mazda last December. I’d love to be able to browse my play lists when I connect thru Bluetooth. I’m getting a message saying not accessible. Also are there any plans to feature Spotify in...

AndySCW

Newbie

2801 Views

1 replies

1 likes

  • 2801 Views
  • 1 replies
  • 1 likes