Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95400 Views

115 replies

12 likes

Other
  • 95400 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
  • 1031 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293845 Views

60 replies

15 likes

  • 293845 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

  • 123748 Views
  • 19 replies
  • 38 likes

Really annoying Queue Problem

Eem pls fix this I have an Iphone SE and I can never see the whole list of queue Only first 3 after last update or so

Newbie

Eem pls fix this I have an Iphone SE and I can never see the whole list of queue Only first 3 after last update or so

481 Views

0 replies

1 likes

  • 481 Views
  • 0 replies
  • 1 likes

Ability to browse playlist Mazda bluetooth

I bought my Mazda last December. I’d love to be able to browse my play lists when I connect thru Bluetooth. I’m getting a message saying not accessible. Also are there any plans to feature Spotify in Mazda Connect menu?Thankspaul

Casual Listener

I bought my Mazda last December. I’d love to be able to browse my play lists when I connect thru Bluetooth. I’m getting a message saying not accessible. Also are there any plans to feature Spotify in...

AndySCW

Newbie

2949 Views

1 replies

1 likes

  • 2949 Views
  • 1 replies
  • 1 likes

Spotify playbar doesn’t show what’s playing on the Google Home device

Hi, Super new users here! We installed Spotify and Google Home and started asking Google Home to play certain songs. As Google Home spooled through various songs we could see the title and artist in the playbar on our Spotify app. From there we could...

Newbie

Hi,   Super new users here! We installed Spotify and Google Home and started asking Google Home to play certain songs. As Google Home spooled through various songs we could see the title ...

583 Views

0 replies

0 likes

  • 583 Views
  • 0 replies
  • 0 likes

Certain songs won't play and music pauses

I have this issue on my iPhone 7 and my iMac desktop. I have logged out, uninstalled the app, reinstalled, restarted my phone.. nothing has worked. I pay for the premium version. Certain songs, and always the same ones, don't play anymore. They all u...

Newbie

I have this issue on my iPhone 7 and my iMac desktop. I have logged out, uninstalled the app, reinstalled, restarted my phone.. nothing has worked. I pay for the premium version.   Certain son...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Wierd text everywhere in the app

I have a wierd issue with the text in the spotify app (see acreenshot)This is everywhere not just in the settings. I have tried updating and reinstalling the app. I'm running iOS 10.3.2 and Spotify 8.4.28.1104

Newbie

I have a wierd issue with the text in the spotify app (see acreenshot) This is everywhere not just in the settings.   I have tried updating and reinstalling the app.   I'm running iOS ...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Unable to delete a song from my library

I was trying to delete everything in my library and start from scratch again, but I’m having trouble deleting one final song. When I try to swipe to delete it, it tries to “add” it instead, and adds a duplicate, with a different version of the album ...

Newbie

I was trying to delete everything in my library and start from scratch again, but I’m having trouble deleting one final song. When I try to swipe to delete it, it tries to “add” it instead, and adds ...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Now Playing song doesn’t show.

I can’t view my Now Playing music & Next music. I tried deleting the app and turned my phone off then installing the app but it still doesn’t work.

Newbie

I can’t view my Now Playing music & Next music. I tried deleting the app and turned my phone off then installing the app but it still doesn’t work. 

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Displaying bug on recently played artists of a friend

Hey, Not a big thing but I've found a displaying bug in the recently played artists field when you go to a friend's profile.When you click on "See All Artists", the first artist in the list is hidden by your top navigation bar so you cannot access to...

Newbie

Hey,   Not a big thing but I've found a displaying bug in the recently played artists field when you go to a friend's profile. When you click on "See All Artists", the first artist in the lis...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Limit Reached?

I'm trying to download more music to listen to while offline but my app keeps insisting I have reached the 3333 song limit, when I haven't, I'm not 100% sure how many songs I have saved online but I know for sure it's not even near 1000 songs. Please...

Newbie

I'm trying to download more music to listen to while offline but my app keeps insisting I have reached the 3333 song limit, when I haven't, I'm not 100% sure how many songs I have saved online but I ...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Overcharged for 1 year premium and not working

Hi thereA couple of issues that I’ve found after trying unsuccessfully to use Spotify on my iPhone 7.1) I’ve been charged 1188 Norwegian krone a few weeks ago, but my boyfriend was only charged 990nok. There was a special offer on at the time offerin...

Newbie

Hi there A couple of issues that I’ve found after trying unsuccessfully to use Spotify on my iPhone 7. 1) I’ve been charged 1188 Norwegian krone a few weeks ago, but my boyfriend was only charged 9...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

No podcasts on iPad

Hi, is there anyone who has no podcasts menu on main screen on iPad, in premiom version?

Newbie

Hi, is there anyone who has no podcasts menu on main screen on iPad, in premiom version?

xchobax

Newbie

1856 Views

1 replies

4 likes

  • 1856 Views
  • 1 replies
  • 4 likes

Music cut all the time and ask me to select a device

Hi. I have spotify prenium, when I listen to music it keep cutting and asking me to select a device. There is an unknown iphone listed who is listenning. I disconnected all devices. Change my password and revoke acces to all apps and it keeps doing h...

Casual Listener

Hi. I have spotify prenium, when I listen to music it keep cutting and asking me to select a device. There is an unknown iphone listed who is listenning. I disconnected all devices. Change my passwor...

Kevenlugo

Casual Listener

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Stop connect from connecting automatically

Whenever I have spotify open on my computer then leave for a while and use spotify on my phone, coming back the desktop has automatically connected to my phone. This is extremely annoying because not only do I now have to go into my desktop app and c...

Music Fan

Whenever I have spotify open on my computer then leave for a while and use spotify on my phone, coming back the desktop has automatically connected to my phone. This is extremely annoying because not...

Rybread9000

Music Fan

1425 Views

2 replies

0 likes

Connect
Desktop
Mobile
  • 1425 Views
  • 2 replies
  • 0 likes

can’t play all of the song from reputation

i have been trying to listen to reputation by taylor swift for a while, but only 1 song plays normally, End game (although it pauses by itself with 5 sec left) the rest of the songs i can’t play even 1 seci have already tried to reinstall the app and...

Newbie

i have been trying to listen to reputation by taylor swift for a while, but only 1 song plays normally, End game (although it pauses by itself with 5 sec left)  the rest of the songs i can’t pl...

621 Views

0 replies

0 likes

  • 621 Views
  • 0 replies
  • 0 likes

Sound dissappears after pausing/phone call with bluetooth headphones

Last happened on iPhone 7 version 11.2.1.This has happened quite a lot lately for me.Not even restarting the phone and the headphones resolve the issue when it happens. I just have to wait/restart more times and suddenly all is normal again. Meaning ...

Casual Listener

Last happened on iPhone 7 version 11.2.1. This has happened quite a lot lately for me.Not even restarting the phone and the headphones resolve the issue when it happens. I just have to wait/restart ...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Ability to View All Playlist Followers

How do I view the followers on my playlist for the iPhone app? 

Newbie

How do I view the followers on my playlist for the iPhone app? 

jsannn

Community Legend

2666 Views

1 replies

0 likes

  • 2666 Views
  • 1 replies
  • 0 likes

On family plan can't listen. On two devices at same time

I am on the family plan and when I try to listen to spoify on my phone and my wife is trying to listen to her songs on spots it won't let us

Newbie

I am on the family plan and when I try to listen to spoify on my phone and my wife is trying to listen to her songs on spots it won't let us

19eblainey

Newbie

921 Views

2 replies

0 likes

  • 921 Views
  • 2 replies
  • 0 likes

Bluetooth/Bad sound since IOS update.

Hi, to make this really short, ever since my Iphone updated to 9.3.1 the sound in Spotify has been terrible when run through Bluetooth and I can't seem to fix it.I've tried it on two separate headsets, a speaker and in my car with the same terrible s...

Regular

Hi, to make this really short, ever since my Iphone updated to 9.3.1 the sound in Spotify has been terrible when run through Bluetooth and I can't seem to fix it. I've tried it on two separate heads...

Beezmeez

Visitor

8976 Views

42 replies

0 likes

  • 8976 Views
  • 42 replies
  • 0 likes

Syncing Local Files

I just recently managed to (somehow) get my local files syncing to my iPhone, but for some reason when I remove all the local files from my laptop, they still show up in the "Local Files" playlist under "Your Library". When I try adding these songs b...

Casual Listener

I just recently managed to (somehow) get my local files syncing to my iPhone, but for some reason when I remove all the local files from my laptop, they still show up in the "Local Files" playli...

416 Views

0 replies

0 likes

  • 416 Views
  • 0 replies
  • 0 likes

Cannot play synced local files

Hello,I have an issue with playing my songs that I uploaded into my account. I would say 95% of the songs cannot start. I don't get any fault messages. The songs just refuse to start even though they are synced into my cell phone.I think this was a p...

Newbie

Hello, I have an issue with playing my songs that I uploaded into my account. I would say 95% of the songs cannot start.  I don't get any fault messages. The songs just refuse to start even ...

vooogie

Newbie

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes