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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45343 Views
  • 15 replies
  • 36 likes
  • 45343 Views
  • 15 replies
  • 36 likes

Download button missing from Spotify app installed in my IPad (IOS 11.11

After installing the latest IOS update, the Download button has gone missing from my IPad. However, this did not happen to my Iphone7 installed with similar latest IOS. My subscription is Premium level. Tried log out / log in, uninstalled / reinstall...

  • Newbie
  • After installing the latest IOS update, the Download button has gone missing from my IPad.  However, this did not happen to my Iphone7 installed with similar latest IOS.   My subscription...
  • 958 Views
  • 0 replies
  • 10 likes
  • 958 Views
  • 0 replies
  • 10 likes

New Phone and Local Files from Mac

Dear Spotify Community, I have a bunch of music files synched locally on my Mac with a folder. The files appear on my Mac without any issues. However, on my new phone, when signed into my premium account, the playlist name shows but not every file th...

  • Casual Listener
  • Dear Spotify Community,   I have a bunch of music files synched locally on my Mac with a folder. The files appear on my Mac without any issues. However, on my new phone, when signed into my pr...
  • amitsbajaj
  • Casual Listener
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Offline Search

Something seems to have changed in a more recent update. When searching while offline, I used to be able to put in an artist name and pull up a long list of every song I have by or featuring them. Now, I only show 4 results of which the artist’s name...

  • Casual Listener
  • Something seems to have changed in a more recent update. When searching while offline, I used to be able to put in an artist name and pull up a long list of every song I have by or featuring them. No...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

iPhone 7 - iOS 11.1 can’t log in

Hi, I have just got the new iPhone 7 and installed Spotify, when I get the screen asking to create an account or sign in and I press sign in nothing happens the on screen buttons change slightly to acknowledge that I have pressed it but nothing chang...

  • Newbie
  • Hi,   I have just got the new iPhone 7 and installed Spotify, when I get the screen asking to create an account or sign in and I press sign in nothing happens the on screen buttons change slig...
  • bitbrk
  • Casual Listener
  • 757 Views
  • 2 replies
  • 1 likes
  • 757 Views
  • 2 replies
  • 1 likes

Solved!! iPhone App: Do not play album in shuffle mode by default.

In the iPhone app, when you select an album to play, it is played back in shuffle mode by default. This means that if you're not paying attention, you'll inadvertently listen to the tracks of an album order. I don't see anyone good reason why the def...

  • Music Fan
  • In the iPhone app, when you select an album to play, it is played back in shuffle mode by default. This means that if you're not paying attention, you'll inadvertently listen to the tracks of an albu...
  • KrisNorway
  • Newbie
  • 54095 Views
  • 51 replies
  • 33 likes
  • default
    iphone
    shuffle
  • 54095 Views
  • 51 replies
  • 33 likes

Solved!! WHY does repeat button never work?

hi, use spotify, have done for a long time, repeat button is always a problem, it somtimes used to work on pc, but hardly ever on mac, and never on iphone. i just want to repeat a song. why does it not work in a solid reliable fashion? thankyou

  • Music Fan
  • hi, use spotify, have done for a long time, repeat button is always a problem, it somtimes used to work on pc, but hardly ever on mac, and never on iphone.    i just want to repeat a so...
  • Adrianzavala100
  • Newbie
  • 88176 Views
  • 11 replies
  • 1 likes
  • 88176 Views
  • 11 replies
  • 1 likes

Shuffle on 7 Day Trial

I am using the 7 day Trial for Premium and I notice that it still plays on Shuffle feature. Ain't I suppose to be able to listen to the albums in the order of the songs that is listed? Thanks!

  • Casual Listener
  • I am using the 7 day Trial for Premium and I notice that it still plays on Shuffle feature. Ain't I suppose to be able to listen to the albums in the order of the songs that is listed? Thanks!
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

IPhone app

I have a Family premium membership and have added my wife, sent her an invite and she has accepted. When I try to download the spotify app the app store prompts to charge the monthly fee. I already pay the fee monthly. Why can't I install for free? T...

  • Newbie
  • I have a Family premium membership and have added my wife, sent her an invite and she has accepted.  When I  try to download the spotify app the app store prompts to charge the monthly fee....
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Local files will not even show on iphone

I have local files that are showing up on my desktop (MacBook Air, updated software) and I am trying ot download the local files onto my iphone (software updated), but the songs will not even show up on the playlist. The songs that are available on S...

  • Regular
  • I have local files that are showing up on my desktop (MacBook Air, updated software) and I am trying ot download the local files onto my iphone (software updated), but the songs will not even show up...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Been dealing with some major bugs for years now. Where is the fix?

Spotify has had two major bugs for years now. I haven’t posted about them because they seemed so glaringly obvious that I didn’t expect it to take too long for their dev team to do something about it. 1. When using the swipe to queue feature, it does...

  • Music Fan
  • Spotify has had two major bugs for years now. I haven’t posted about them because they seemed so glaringly obvious that I didn’t expect it to take too long for their dev team to do something about it...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

BETA

https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1510505710994000&usg=AFQjCNFeCn9V65RkViq8Vvijjbi0nYYdSA

  • Newbie
  • https://www.google.com/url?q=http://community.spotify.com/t5/user/viewprofilepage/user-id/99177&sa=D&ust=1510505710994000&usg=AFQjCNFeCn9V65RkViq8Vvijjbi0nYYdSA
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Songs not showing in song section

Hi all, i have Spotify preminum on my iPhone. I can see all my albums and playlists however can not see the songs from any of these albums in the song section. Can anybody help me?

  • Newbie
  • Hi all,    i have Spotify preminum on my iPhone. I can see all my albums and playlists however can not see the songs from any of these albums in the song section.    Can anybo...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Solved!! Scrobbling to last.fm not working

Hey, So for the past few months my Spotify mobile app has suddenly stopped scrobbling songs to last.fm. The solutions that I have tried so far are a) logging on/off last.fm on the Spotify app b) switching the preference for scrobbling on/off on the S...

  • Casual Listener
  • Hey,    So for the past few months my Spotify mobile app has suddenly stopped scrobbling songs to last.fm.    The solutions that I have tried so far are a) logging on/off last...
  • Bethany_Dawn
  • Community Legend
  • 3831 Views
  • 3 replies
  • 0 likes
  • 3831 Views
  • 3 replies
  • 0 likes

Premium but still premium nag screen

This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**? This not working:Log in to your account page. Click Subscription in the menu on the left. Click CHANGE OR CANCEL. Click ...

  • Music Fan
  • This is some disaster. I have premium account (YES, I check it), and still this red screen appear on IPod Spotify app. **bleep**?   This not working: Log in to your account page. Click Subscr...
  • p0k3m0n
  • Music Fan
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! IOS 11 final release Spotify problem With ford focus 2012 dock

After updating ios 10.3.3 to ios 11 the Spotify unable to play with my ford focus 2012 some time it plays but only for few sec when skip to next song its stop working please help .

  • Newbie
  • After updating ios 10.3.3 to ios 11 the Spotify unable to play with my ford focus 2012 some time it plays but only for few sec when skip to next song its stop working please help . 
  • SteveJoseph
  • Casual Listener
  • 4714 Views
  • 14 replies
  • 1 likes
  • 4714 Views
  • 14 replies
  • 1 likes

Spotify not connecting through USB to my Sony stereo

I updated 60+ apps at once the other day including Spotify, didn't install the iPhone update, now my stereo won't recognise my iPhone as a supported device when connected via USB. I can play via AUX but that means my battery dies & I can't change the...

  • Newbie
  • I updated 60+ apps at once the other day including Spotify, didn't install the iPhone update, now my stereo won't recognise my iPhone as a supported device when connected via USB. I can play via AUX ...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

Solved!! iOS 11 Public Beta Issue

I’m having some Spotify-only Bluetooth audio connectivity issues with iOS 11 public beta 1 (build 15A5304i) on an iPhone 7 Plus. Audio isn’t being routed to my headphones automatically and requires a reboot of the app, the phone’s Bluetooth signal, a...

  • Newbie
  • I’m having some Spotify-only Bluetooth audio connectivity issues with iOS 11 public beta 1 (build 15A5304i) on an iPhone 7 Plus. Audio isn’t being routed to my headphones automatically and requires a...
  • user-removed
  • Not applicable
  • 3264 Views
  • 8 replies
  • 2 likes
  • 3264 Views
  • 8 replies
  • 2 likes

Arquivos Locais

Estou com problemas com relação aos arquivos locais! Eles aparecem na versão desktop, coloco-os em uma playlist como pedem. Quando vou no celular, a playlist está vazia e não reproduz nenhuma música

  • Newbie
  • Estou com problemas com relação aos arquivos locais! Eles aparecem na versão desktop, coloco-os em uma playlist como pedem. Quando vou no celular, a playlist está vazia e não reproduz nenhuma música
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Recently added view in wrong order

This worked previously, but I recently got a new phone, and it's stopped working since then - I have a very long playlist, which I want to show recently added at the top, when I click the button next to filter and select 'recently added' it sorts wit...

  • Casual Listener
  • This worked previously, but I recently got a new phone, and it's stopped working since then -    I have a very long playlist, which I want to show recently added at the top, when I click ...
  • gdec
  • Newbie
  • 1012 Views
  • 4 replies
  • 0 likes
  • 1012 Views
  • 4 replies
  • 0 likes