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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37230 Views

41 replies

10 likes

  • 37230 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102785 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1312 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299203 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125887 Views

19 replies

38 likes

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  • 19 replies
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Keeps pausing- iPhone X

I’m playing music and Spotify just keeps pausing. I’ve done the log out on all devices thing and updated my operating system, but it’s still happening? Really annoying- please help!

Newbie

I’m playing music and Spotify just keeps pausing. I’ve done the log out on all devices thing and updated my operating system, but it’s still happening? Really annoying- please help!

783 Views

0 replies

1 likes

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Adding a family member

I am trying to add a family member to my account & it isn’t letting me. I am even not able to view the Premium Family Plan. I also am unable to view who/ how many family members are connected to my account. HELP!!

Newbie

I am trying to add a family member to my account & it isn’t letting me. I am even not able to view the Premium Family Plan. I also am unable to view who/ how many family members are connected to ...

403 Views

0 replies

0 likes

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Platlist gone

I open my Spotify on my iPhone yesterday and all my playlists were gone. I tried closing the app, upgrade it, deleting it, log in from the browser, another wifi and from the computer. It is the right account and i had 20 playlist. I have used Spotify...

Newbie

I open my Spotify on my iPhone yesterday and all my playlists were gone. I tried closing the app, upgrade it, deleting it, log in from the browser, another wifi and from the computer. It is the right...

702 Views

0 replies

0 likes

  • 702 Views
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app wont let me log in

On my iPhone app, it won't even let me click login or sign up or anything? Any clues on how to fix this?

Newbie

On my iPhone app, it won't even let me click login or sign up or anything? Any clues on how to fix this? 

443 Views

0 replies

0 likes

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Undownload artists

Im so sick of Spotify removing all the downloaded artists I have. They are still in my library, but not downloaded. It does not do it too my playlists, they are still downloaded.You may think it’s because I’ve reached the maximum of devices, but my p...

Newbie

Im so sick of Spotify removing all the downloaded artists I have. They are still in my library, but not downloaded. It does not do it too my playlists, they are still downloaded. You may think it’s ...

Debunk_bed

Newbie

926 Views

1 replies

1 likes

  • 926 Views
  • 1 replies
  • 1 likes

Problems with Behind the Lyrics

Hi, I apologize for my English which is not very good. I have the habit of listening to the song with the lyrics and now I can not do it anymore because the "behind the lyrics" feature is interrupting the lyrics to give me information about the artis...

Newbie

Hi, I apologize for my English which is not very good. I have the habit of listening to the song with the lyrics and now I can not do it anymore because the "behind the lyrics" feature is interruptin...

Bethany_Dawn

Community Legend

603 Views

1 replies

0 likes

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  • 1 replies
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Play entire playlist folder?

Maybe I am late to the game, but my iPhone no longer has the ability to play an entire playlist folder. I usually like to make individual playlists for individuals genres for organizing purposes, but the ability to play through the entire folder was ...

Newbie

Maybe I am late to the game, but my iPhone no longer has the ability to play an entire playlist folder. I usually like to make individual playlists for individuals genres for organizing purposes, but...

634 Views

0 replies

1 likes

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  • 0 replies
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Downloaded music deleted?

I've been dealing with an issue where my music that I've downloaded (roughly 14.2gb) is deleted every couple of weeks, sometimes every other. Then I have to go through the lengthy process of redownloading all my music. The music from my playlists tha...

Casual Listener

I've been dealing with an issue where my music that I've downloaded (roughly 14.2gb) is deleted every couple of weeks, sometimes every other. Then I have to go through the lengthy process of redownlo...

sammy_vc

Newbie

1306 Views

4 replies

1 likes

downloads
downloads gone
iOS
iphone
Iphone local files sync
  • 1306 Views
  • 4 replies
  • 1 likes

Where have all my downloaded songs gone?

Launched Spotify and all my downloaded tracks have disappeared from my iPhone. I had hundreds of tracks and travel extensively abroad and on planes, so data is not always an option. This is such a hasslei only cake back to Spotify from Apple as Bose ...

Newbie

Launched Spotify and all my downloaded tracks have disappeared from my iPhone. I had hundreds of tracks and travel extensively abroad and on planes, so data is not always an option.  This is suc...

thibaudde

Regular

1204 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify stop my downloads while Im using other app

Im from android and switches to apple few days ago so until now i dont still know some apple works. So when i log in my account into my phone, I downloaded every playlist and albums that are saved. What I notice is it will only continue to download w...

Newbie

Im  from android and switches to apple few days ago so until now i dont still know some apple works. So when i log in my account into my phone, I downloaded every playlist and albums that a...

732 Views

0 replies

0 likes

apple
Iphone 8 plus
philippines
  • 732 Views
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Spotify web player changing songs

Everytime I use spotify on my phone and listen to music from my liked playlist, spotify will then stop the song that i'm listening to and change my song to a random song that I dont know. This only happens when its tells me that I am listening to spo...

Newbie

Everytime I use spotify on my phone and listen to music from my liked playlist, spotify will then stop the song that i'm listening to and change my song to a random song that I dont know. This only h...

1014 Views

0 replies

1 likes

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Bose SoundTouch Scrobble to Last.fm

I have Spotify Premium account. My listening data is recorded fine with Last.fm (scrobbles). When listening to spotify IOS via bluetooth to SoundTouch or via the Soundtouch app the scrobbles are lost (not recorded on Last.fm). Social settings for on ...

Newbie

I have Spotify Premium account. My listening data is recorded fine with Last.fm (scrobbles).   When listening to spotify IOS via bluetooth to SoundTouch or via the Soundtouch app the scrobbles...

gioprimus

Gig Goer

3355 Views

8 replies

7 likes

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  • 8 replies
  • 7 likes

Solved!! How do I delete the synced offline files from my iPhone?

Hey people! I just unchecked "offline" for all my playlists on my iPhone to free up some memory. However the usage of the Spotify-App is still shown with 1GB. Is there any way to get rid of the cached songs besides reinstalling the app? Regards, Mari...

Newbie

Hey people! I just unchecked "offline" for all my playlists on my iPhone to free up some memory. However the usage of the Spotify-App is still shown with 1GB. Is there any way to get rid of the cache...

DavidV1

Newbie

167291 Views

90 replies

6 likes

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  • 90 replies
  • 6 likes

Spotify Taking Up A Lot of Space

I have the Spotify app on my iPhone, and it's taking up nearly 2gb of space. I have Spotify Free, not Premium so I do not have music download for available offline. Any idea why it is taking up so much space?

Newbie

I have the Spotify app on my iPhone, and it's taking up nearly 2gb of space. I have Spotify Free, not Premium so I do not have music download for available offline. Any idea why it is taking up so mu...

692 Views

0 replies

0 likes

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Solved!! Spotify stream sputters, drops out from iPhone, iPad over Airplay

This has been happening pretty consistently for the past week or so, not at all previously. When I play Spotify from my iOS device (I have both an iPad Mini [retina] and an iPhone 5) using Airplay, the stream sputters and cuts out frequently, sometim...

Gig Goer

This has been happening pretty consistently for the past week or so, not at all previously.   When I play Spotify from my iOS device (I have both an iPad Mini [retina] and an iPhone 5) using...

jdemeaut

Newbie

34879 Views

15 replies

1 likes

Airplay
iphone 5
Stuttering Playback
  • 34879 Views
  • 15 replies
  • 1 likes

Songs not playing in Offline Mode

Hello, I'm having this issue were some songs refuse to play, this issue is only happening with my iPod.I´ve tried uninstalling the app and killing al session across all my devices with the corresponding iPod reset and there's no luck.My iPod runs the...

Newbie

Hello, I'm having this issue were some songs refuse to play, this issue is only happening with my iPod. I´ve tried uninstalling the app and killing al session across all my devices with the cor...

474 Views

0 replies

0 likes

  • 474 Views
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Plays partial songs then goes to next song

My spotify will play fine for an hour then all of a sudden the album covers stop showing and it will only play the 1st 30 seconds or so of a song & then go to the next song & it continues to do this getting shorter with each song until eventually it ...

Casual Listener

My spotify will play fine for an hour then all of a sudden the album covers stop showing and it will only play the 1st 30 seconds or so of a song & then go to the next song & it continues to ...

Soundguy357k

Newbie

2132 Views

4 replies

0 likes

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  • 4 replies
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Account not exist. Urgent

I have problems to login. Today when I entered the app, I took my account and asked me to re-enter all day trying to enter and said that my account does not exist or there may be an error in the password. my access method is by facebook. Thanks

Newbie

I have problems to login. Today when I entered the app, I took my account and asked me to re-enter all day trying to enter and said that my account does not exist or there may be an error in the pass...

334 Views

0 replies

0 likes

  • 334 Views
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Genius Not showing up

I have an iPhone and pay for premium but the genius lyrics will not show up on my phone. I checked on my friends iPhone who also has premium and the genius lyrics showed up. Thx,Justin

Newbie

I have an iPhone and pay for premium but the genius lyrics will not show up on my phone. I checked on my friends iPhone who also has premium and the genius lyrics showed up.  Thx, Justin

503 Views

0 replies

0 likes

  • 503 Views
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