Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 59555 Views
  • 16 replies
  • 36 likes
  • 59555 Views
  • 16 replies
  • 36 likes

Can’t remove artist, jumps into playlists.

I recently added a Dr. John,song to two playlists. After. any playlist I am pla, the second song will be a Dr. John song. I removed the song on the playlist. Deleted the search, deleted the album( no, I never added it), restarted app. Once Dr John be...

  • Newbie
  •  I recently added a Dr. John,song to two playlists.  After. any playlist I am pla, the second song will be a  Dr. John song.  I removed the song on the  playlist.  ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Playing through my speakers not my headphones at my inlaws - awkward

Spotify is auto playing through wifi connected speakers and I can't find a way to play through my headphones instead. Like, seriously?! This cannot be how this works. Halp pls?

  • Newbie
  • Spotify is auto playing through wifi connected speakers and I can't find a way to play through my headphones instead. Like, seriously?! This cannot be how this works. Halp pls?
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Deleting albums randomly

Every time my spotify account updates at the moment it deletes all of my saved for offline albums, my playlists are still saved but not albums - its driving me crazy. Anything I have done which is causing this or anyway to stop it happening?

  • Newbie
  • Every time my spotify account updates at the moment it deletes all of my saved for offline albums, my playlists are still saved but not albums - its driving me crazy.   Anything I have done wh...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Solved!! Spotify iOS app not playing the next track automatically.

Hello there, I've been using the Spotify iPhone app for about 2 months now. It worked like a dream for the first month and a half but now it's barely usable, in my opinion. When I start the app up and play a song, the app will not automatically play ...

  • Regular
  • Hello there,   I've been using the Spotify iPhone app for about 2 months now. It worked like a dream for the first month and a half but now it's barely usable, in my opinion. When I start the ...
  • ml-spotify
  • Casual Listener
  • 25380 Views
  • 143 replies
  • 2 likes
  • 25380 Views
  • 143 replies
  • 2 likes

Unable to contact Spotify lost

When I go to play a list from my mobile and start to play it reads "Unable to play, connection to Spotify was lost" . My wifi is good so not sure what to do.

  • Newbie
  • When I go to play a list from my mobile and start to play it reads "Unable to play, connection to Spotify was lost" .  My wifi is good so not sure what to do.
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Is this supposed to happen to Spotify Premium members?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

  • Regular
  • Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else? 
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Continuous play keeps toggling on with iOS

This started happening a month ago when I updated the Spotify app and it has become an annoying problem. Whenever I launch the app or sync it with my car via Bluetooth, continous play keeps toggling on and I have to manual toggle it off, every single...

  • Casual Listener
  • This started happening a month ago when I updated the Spotify app and it has become an annoying problem. Whenever I launch the app or sync it with my car via Bluetooth, continous play keeps toggling ...
  • Kator
  • Newbie
  • 380 Views
  • 1 replies
  • 1 likes
  • 380 Views
  • 1 replies
  • 1 likes

customise Home screen on ios?

Hi, is it possible that I can pick what to show on my spotify 'home' screen? the 'charts' section just shows Global and U.S Top 50, can I choose other countries top charts? Thx

  • Casual Listener
  • Hi, is it possible that I can pick what to show on my spotify 'home' screen? the 'charts' section just shows Global and U.S Top 50, can I choose other countries top charts? Thx 🙂
  • dracowang98
  • Casual Listener
  • 832 Views
  • 2 replies
  • 0 likes
  • 832 Views
  • 2 replies
  • 0 likes

Iphone Log in issue

When I try to login on my Iphone Spotify app I receive the notification: Login FailedNot able to find the Spotify-network (DNS-problem). Check if you are connected to the internet and try again. I have tried this multiple times while connecting to th...

  • Newbie
  • When I try to login on my Iphone Spotify app I receive the notification:   Login Failed Not able to find the Spotify-network (DNS-problem). Check if you are connected to the internet and try ...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Spotify isn’t showing me the music I’m currently playing

I have an iPhone 6 with iOS 11.1.2 and regular membership on Spotify, since updating to iOS 11 Spotify hasn’t been showing me the music I’m currently playing both in the app itself and on my lock screen (though the lock screen isn’t as big of a probl...

  • Newbie
  • I have an iPhone 6 with iOS 11.1.2 and regular membership on Spotify, since updating to iOS 11 Spotify hasn’t been showing me the music I’m currently playing both in the app itself and on my lock scr...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

An error accured

I am sick of this problem. When ever i want seach a music or go to browser i see this stupid thing. I redownloaded the qpp but still it appears, what can i do, thank you.

  • Newbie
  • I am sick of this problem. When ever i want seach a music or go to browser i see this stupid thing. I redownloaded the qpp but still it appears, what can i do, thank you.
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Playlist with deleted songs

I have been having trouble delete a song from one of my playlists - it's a song that has been deleted by the artist so I can no longer listen to it. The song does not appear on the actual playlist, but since it appears on the play queue everytime it'...

  • Casual Listener
  • I have been having trouble delete a song from one of my playlists - it's a song that has been deleted by the artist so I can no longer listen to it. The song does not appear on the actual playlist, b...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Is this normal?

Hello everyone, When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?

  • Regular
  • Hello everyone,  When I click on the top left corner of an album corner on Spotify, it takes me to the Safari broweser and it says "About this ad". Does this happen to anyone else?
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Helllp!

on my lock screen instead of appearing the spotify for me to pause or change the music, it appears the youtube symbol that has nothing running (sorry for the errors, i'm brazilian)

  • Newbie
  • on my lock screen instead of appearing the spotify for me to pause or change the music, it appears the youtube symbol that has nothing running (sorry for the errors, i'm brazilian)
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

No aparece “Estas escuchando”

En la parte inferior donde se supone tendria que aparecer el rectangulo de la cancion que se esta reproduciendo, simplemente no aparece y no me deja cambiar de cancion. Aunque las canciones esten descargadas, el problema sigue.Por favor, ayudenme. Mo...

  • Newbie
  • En la parte inferior donde se supone tendria que aparecer el rectangulo de la cancion que se esta reproduciendo, simplemente no aparece y no me deja cambiar de cancion.  Aunque las canciones es...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Shuffle

Hi, there is a problem. I am creating my own playlist. I am adding there songs from different albums (sometimes 3-5 songs from the same album) and also a lot of singles. So the problem: when I am doing shuffle in playlist, songs which were taken from...

  • Newbie
  • Hi, there is a problem. I am creating my own playlist. I am adding there songs from different albums (sometimes 3-5 songs from the same album) and also a lot of singles.  So the problem: when I...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Premium Account But Do Not Have Access to Videos, Radio or Podcasts

Hello,I've had Premium for 3 days now(in Thailand), and have an iPad and iPhone.Here are my problems.(1) iPhone = Bottom of screen has..Home/Browse/Search/Library buttons. But no "Radio"? Link?Browse button has...Charts/New Releases/Podcasts/Discover...

  • Newbie
  • Hello, I've had Premium for 3 days now(in Thailand), and have an iPad and iPhone. Here are my problems. (1) iPhone = Bottom of screen has..Home/Browse/Search/Library buttons. But no "Radio"?...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Notifications pausing music when using bluetooth

Here's the scenario I've found. I want to know if anyone else can replicate this. I turn my iPhone or iPad off silent mode by sliding the hardware switch.Connect either device to my Jawbone JamboxPlay some music using Spotify. All works well until I ...

  • Casual Listener
  • Here's the scenario I've found. I want to know if anyone else can replicate this.   I turn my iPhone or iPad off silent mode by sliding the hardware switch. Connect either device to my Jawbo...
  • natedog7697
  • Casual Listener
  • 1960 Views
  • 2 replies
  • 0 likes
  • bluetooth
  • 1960 Views
  • 2 replies
  • 0 likes

Music cuts

Today after i updated my spotify app everytime when i try to listen music it starts to cut in and out many times and nothing seems to help..

  • Newbie
  • Today after i updated my spotify app everytime when i try to listen music it starts to cut in and out many times and nothing seems to help..
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes