Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227192 Views

53 replies

13 likes

  • 227192 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

151822 Views

507 replies

108 likes

  • 151822 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106356 Views

19 replies

38 likes

  • 106356 Views
  • 19 replies
  • 38 likes

My premium account isn't working in the app on my iphone

On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.

Visitor

On my desktop my premium account is working, on the App on my Iphone not! And i have just one account with my facebook login.

kejt_

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

But premium cannot download anything and premium does not work at all

Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line

Newbie

Paid for premium does not work keeps telling me to buy premium to get unlimited music and skip commercials can't even download and play off-line

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

iphone - displaying track time

Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on the right side but no time, didn't find in the settin...

Casual Listener

Hi, please is there a trick or a setting how to display track time in the album tracklist in the iphone spotify app as displayed in the desktop version? I can see the "three dots" track setting on th...

308 Views

0 replies

1 likes

  • 308 Views
  • 0 replies
  • 1 likes

Crashing on ipad

Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps crashing? Any suggestions?

Casual Listener

Hi, I've tried everything suggested, got rids of apps I don't use, cleared the web data etc, used power clean, uninstalled Spotify then reinstalled latest version from App Store, but it still keeps c...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

UNDO REVOKE ACCESS NIKE RUNNING APP

i accidentally clicked on revoke access to my NIKE RUNNING APP and now I can not access to SPOTIFY when I'm runnig with Nike Running, so please someone help me how to undo this...

Newbie

i accidentally clicked on revoke access to my NIKE RUNNING APP and now I can not access to SPOTIFY when I'm runnig with Nike Running, so please someone help me how to undo this... 😞

dfrontier

Newbie

875 Views

1 replies

0 likes

  • 875 Views
  • 1 replies
  • 0 likes

CarPlay Issues

Apple CarPlay is extremely buggy with Spotify. I only seem to have problems with Spotify and not other CarPlay apps that I use. Does Spotify have any plans to fix this? Spotify rarely works when I first start it up. The app won't load properly or it ...

Casual Listener

Apple CarPlay is extremely buggy with Spotify. I only seem to have problems with Spotify and not other CarPlay apps that I use. Does Spotify have any plans to fix this?   Spotify rarely works ...

brianrod

Casual Listener

3746 Views

3 replies

1 likes

  • 3746 Views
  • 3 replies
  • 1 likes

How do I copy spotify playlist (not the music) to itunes for use with ipod shuffle

I have some playlists in Spotify that I would like to set up in itunes for use with an Ipod shuffle. I own all of the music in itunes - I simply want to copy the list so I don't have to recreate it in Itunes. Is there a way to do this? I would prefer...

Newbie

I have some playlists in Spotify that I would like to set up in itunes for use with an Ipod shuffle.  I own all of the music in itunes - I simply want to copy the list so I don't have to recreat...

435 Views

0 replies

0 likes

  • 435 Views
  • 0 replies
  • 0 likes

Continued problems with Spotify on iPhone 7 plus

For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs that are on the list of downloads are songs from full albu...

Casual Listener

For some reason when I filter "songs" on Spotify to only display downloaded songs, a large majority of the songs I've downloaded from my playlists do not show up. It seems like the only songs th...

512 Views

0 replies

0 likes

  • 512 Views
  • 0 replies
  • 0 likes

Superuser Contribution Getting charged for premium when only on a free account

I cancelled my premium and stopped using the app about 3 months ago after the app stopped me from doing premium features and I'm still getting charged and it has put my phone bill up for the past 3 months which is linked to someone elses bank card ev...

Visitor

I cancelled my premium and stopped using the app about 3 months ago after the app stopped me from doing premium features and I'm still getting charged and it has put my phone bill up for the past 3 m...

JuanCamilo

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution App shuts down

I've had this problem for several months. It shuts down after playing for about 1 minute. I will cancel my premium account if I dont get help asap.Version 8.4.3.884Device: iphone 5sCountry: Norway

Casual Listener

I've had this problem for several months. It shuts down after playing for about 1 minute. I will cancel my premium account if I dont get help asap. Version 8.4.3.884 Device: iphone 5s Country: N...

Ingrid8

Casual Listener

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

Solved!! I can't access to my premiun account fom the app in my iphone 4s v.9.3.5

I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in random mode

Casual Listener

I have a premiun account of a family account and can acces from the web and it says it is linked and everything , but when i go in the app in my iPhone it says free account and only can play in rando...

Xinaramone

Casual Listener

806 Views

2 replies

0 likes

  • 806 Views
  • 2 replies
  • 0 likes

Missing songs on an album

Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes. Yestersay i had the whole album downloaded and could listen to every song. Today i can only listen to two or three ...

Newbie

Has anyone ever had an issue of missing tracks on an album. I am specifically talking about the Icky Thump album by the White Stripes.  Yestersay i had the whole album downloaded and could liste...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

all my songs on my playlist got deleted

all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.

Casual Listener

all my songs on my playlist suddenly disappeared, it was only the songs not the whole playlist that got deleted.

283 Views

0 replies

0 likes

  • 283 Views
  • 0 replies
  • 0 likes

Ajuda com os arquivos locais

O meu celular está conectado com o mesmo wifi e tudo, mas não baixa a musica no iphone.Como que faço ?

Newbie

O meu celular está conectado com o mesmo wifi e tudo, mas não baixa a musica no iphone. Como que faço ?

Bittencourt

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium account not showing

I am on a family premium account, the subscription is showing up on the desktop spotify but on my iphone app it is saying I have a free subscription. I have logged out of all platforms and signem back in with the same information to the web platform ...

Newbie

I am on a family premium account, the subscription is showing up on the desktop spotify but on my iphone app it is saying I have a free subscription. I have logged out of all platforms and signem bac...

JuanCamilo

Roadie

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

I cannot listen to italian music

Hello,I am Italian but I'm leaving in Uk. There is a new album realised by an italian trap group and I cannot find it while my friend that has an italian account he did.Actually I can find the group and certain songs but I cannot find the full new al...

Newbie

Hello, I am Italian but I'm leaving in Uk. There is a new album realised by an italian trap group and I cannot find it while my friend that has an italian account he did. Actually I can find the gr...

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Spotify app will no longer let me download it

Each time I open up app and try to download Spotify onto my phone, no cloud logo appears and the app seems to freeze and not even let me download it anymore. I had the app previsouly and deleted it as I was freeing up storage and would like to downlo...

Newbie

Each time I open up app and try to download Spotify onto my phone, no cloud logo appears and the app seems to freeze and not even let me download it anymore. I had the app previsouly and deleted it a...

Billy-J

Spotify Star

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

No "Home" page on iPad Mini 4

I recently installed Spotify on my iPad Mini 4. Unlike my iPhone version of Spotify, there is no "Home" page or icon. Instead there are only the other four pages: "Browse"; "Search"; "Radio"; and "Your Library." How can I add the "Home" page (and ico...

Newbie

I recently installed Spotify on my iPad Mini 4. Unlike my iPhone version of Spotify, there is no "Home" page or icon. Instead there are only the other four pages: "Browse"; "Search"; "Radio"; and "Yo...

543 Views

0 replies

1 likes

  • 543 Views
  • 0 replies
  • 1 likes

Playing Split Starred Playlists Together in the Starred Folder

Hi, I loved Spotify's Starred playlist which allowed me to shuffle play all the diverse songs I like. I noticed Spotify split my Starred playlist into two playlists and grouped my two Starred playlists into a Starred folder. I was able to shuffle pla...

Newbie

Hi,   I loved Spotify's Starred playlist which allowed me to shuffle play all the diverse songs I like.   I noticed Spotify split my Starred playlist into two playlists and grouped my t...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
  • 0 likes

iPhone 7 bad connection please help

Ever since i got the iphone 7 The songs on Spotify keep cutting off and it's taking long to restart and it gets really frustrating to because I have deleted the app and re-downloaded it and I know it's not my car because it also happens in the gym as...

Newbie

Ever since i got the iphone 7 The songs on Spotify keep cutting off and it's taking long to restart and it gets really frustrating to because I have deleted the app and re-downloaded it and I know it...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes