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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227983 Views

53 replies

13 likes

  • 227983 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152350 Views

507 replies

108 likes

  • 152350 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106530 Views

19 replies

38 likes

  • 106530 Views
  • 19 replies
  • 38 likes

Spotify family doesn't work on different devices

I have a Spotify premium family account. I use a Bose soundbar to play Spotify on three devices. My daughter has accepted my invitation for Spotify on her email address. But when my daughter plays her music, i am unable to listen to different music t...

Casual Listener

I have a Spotify premium family account. I use a Bose soundbar to play Spotify on three devices. My daughter has accepted my invitation for Spotify on her email address. But when my daughter plays he...

katyharg

Casual Listener

507 Views

3 replies

0 likes

  • 507 Views
  • 3 replies
  • 0 likes

Local files disappeared

I had local files on my desktop synced to my iPhone 6s, but yesterday they all went grey and now I can't play them. I've tried making new playlists and syncing them again countless times but it's not working. I have 20gb of storage on my phone so tha...

Newbie

I had local files on my desktop synced to my iPhone 6s, but yesterday they all went grey and now I can't play them. I've tried making new playlists and syncing them again countless times but it's not...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Modo aleatorio

No puedo escuchar mi música del modo que quiero, solo reproduce de modo aleatorio a pesar de seleccionar modo off del icono de flechas cruzadas. Puede ser que cuando los baje también seleccione el modo "Agregar a la cola"?

Newbie

No puedo escuchar mi música del modo que quiero, solo reproduce de modo aleatorio a pesar de seleccionar modo off del icono de flechas cruzadas. Puede ser que cuando los baje también seleccione el mo...

455 Views

0 replies

0 likes

  • 455 Views
  • 0 replies
  • 0 likes

Other tunes being played on a saved album

Hi, I am very new to this. I have searched for and saved the Amen Corner album "Round Amen Corner with bonus tracks".I've tried playing it twice now as Shuffle. When I go to my Library to play it, it starts playing A/C and then I get artists like the...

Newbie

Hi, I am very new to this. I have searched for and saved the Amen Corner album "Round Amen Corner with bonus tracks". I've tried playing it twice now as Shuffle. When I go to my Library to play...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Solved!! Changing Playlist Covers

Hi, I have spent alllll night trying to figure out how to change playlist covers. I have a friend who can, and I have looked at the other help discussions on this but nothing seems to work.

Casual Listener

Hi, I have spent alllll night trying to figure out how to change playlist covers. I have a friend who can, and I have looked at the other help discussions on this but nothing seems to work. 

Maxim

Spotify Star

553 Views

3 replies

0 likes

  • 553 Views
  • 3 replies
  • 0 likes

Playing Music

So I listen to Spotify on my iPod touch and sometimes my music stops playing and says "Playing on headphones" when none are connected. Please help and closing the app doesn't solve it.

Newbie

So I listen to Spotify on my iPod touch and sometimes my music stops playing and says "Playing on headphones" when none are connected. Please help and closing the app doesn't solve it.

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
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Always Offline

iOS 9.3.3The app has Offline in Playback on at start up and I want to change that

Newbie

iOS 9.3.3 The app has Offline in Playback on at start up and I want to change that

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Car controls skip over a song

I have a subaru impreza and use it to play spotify (premium) via USB. When i use the car controls (either on steering wheel or dashboard) to go to the next song, it skips over it. So if I'm on song 1, it passes over song 2 and goes to song 3. In orde...

Newbie

I have a subaru impreza and use it to play spotify (premium) via USB. When i use the car controls (either on steering wheel or dashboard) to go to the next song, it skips over it. So if I'm on song 1...

dallasyoung1

Casual Listener

1135 Views

1 replies

3 likes

  • 1135 Views
  • 1 replies
  • 3 likes

Spotify deleting music

Since upgrading to an iPhone 7 every time I turn my phone off I am logged out of Spotify and all my downloaded playlists are deleted meaning I have to re download the songs again. I have rebooted, restored my iPhone, reinstalled spotify and deleted a...

Newbie

Since upgrading to an iPhone 7 every time I turn my phone off I am logged out of Spotify and all my downloaded playlists are deleted meaning I have to re download the songs again. I have rebooted, re...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Solved!! delete downloaded songs

How do i delete songs that I have downloaded from Spotify to play offline when there is no option to go offline?

Casual Listener

How do i delete songs that I have downloaded from Spotify to play offline when there is no option to go offline?

MartinStoichkov

Community Legend

1823 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

itunes playlist songs disappear

a few weeks ago i had a playlist from itunes uploaded to the spotify app on my iphone. everything was working just fine, was able to access the songs on my itunes playlist through spotify whenever i wanted to. i wanted to update some playlists and i ...

Newbie

a few weeks ago i had a playlist from itunes uploaded to the spotify app on my iphone.  everything was working just fine, was able to access the songs on my itunes playlist through spotify whene...

jesesen

Newbie

1291 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Downloads entry in Your Library menu missing for Family account

I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her iPhone this entry doesn't appear. Is there a fix?

Newbie

I have recently purchased the Family account for myself and my girlfriend. We both are able to download songs for offline use but in my iOS app I have Downloads entry in Your Library menu but on her ...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
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The music on my iPad works but it doesn't on my phone.

On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.

Newbie

On my phone I can't play music it won't let me choose a song and the names of the songs are in grey. But it works fine on my laptop and iPad.

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Song list starts over

This is a puzzler, I cannot figure it out.Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that happens. Spotify will finish the last song it was playi...

Newbie

This is a puzzler, I cannot figure it out. Every morning when I go to work, I jump in the truck and it auto connects to Bluetooth, which starts Spotify. This is usually the last normal thing that ...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Account used by someone else

Hey y'all,first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i know that this person can still hear music because he ...

Newbie

Hey y'all, first of all i want to apologise for my bad english but i really hope that someone is able to help me. A person that i know uses my Account. I changed my email and password but how do i k...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Can't see artists saved in my music.

So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. I have had this problem for months and I am ready t...

Casual Listener

So i have hundreds of songs saved in my music. I can see the songs, I can see the albums, but I cant view my music sorted by artist. Thus, I cannot listen to my saved songs from a particular artist. ...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
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:)

I think my issue has sorted itself out, but I’m not sure how to delete this post...

Newbie

I think my issue has sorted itself out, but I’m not sure how to delete this post...

344 Views

0 replies

1 likes

  • 344 Views
  • 0 replies
  • 1 likes

Lowering phone volume from computer?

Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my phone from my computer, nothing happens. It works perfe...

Regular

Concept: Me, cozy in my blanket cocoon, using my computer to browse Spotify. I'm playing music through my phone that's hooked up to speakers across the room. When I try to lower the volume on my...

440 Views

0 replies

0 likes

  • 440 Views
  • 0 replies
  • 0 likes

New Ipad outside the USA

I have a USA based Spotify account, but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify app.....I'm afraid to change the copuntry in my apple id fo...

Casual Listener

I have a USA based Spotify account,  but am currently living outside the USA. I just bought a new ipad and because the apple id I have is outside the USA, It won't let me download the Spotify ap...

330 Views

0 replies

0 likes

  • 330 Views
  • 0 replies
  • 0 likes