Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235548 Views

56 replies

13 likes

  • 235548 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158179 Views

507 replies

108 likes

  • 158179 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

108138 Views

19 replies

38 likes

  • 108138 Views
  • 19 replies
  • 38 likes

Local files sync to android but not to ios?

Hello,I'm having trouble with my playlists and I don't find a fitting thread on the board...I'm using Spotify on my MAC mini, my htc 10 and iphone5s. Now, i uploaded local music on my desktop pc into the app (I'm using premium) and everything is fine...

Casual Listener

Hello, I'm having trouble with my playlists and I don't find a fitting thread on the board... I'm using Spotify on my MAC mini, my htc 10 and iphone5s. Now, i uploaded local music on my desktop pc ...

976 Views

0 replies

0 likes

  • 976 Views
  • 0 replies
  • 0 likes

Spotify to chromecast audio - won't play some songs (consistently same songs)

Very infuriating - won't play some songs over chromecast but plays others fine on app. Same issue across ipad, iPhone, MacBook and a google phone of my lads. When songs wont play, progress at jumps in stages (too fast). Always same songs. Very perple...

Newbie

Very infuriating - won't play some songs over chromecast but plays others fine on app. Same issue across ipad, iPhone, MacBook and a google phone of my lads. When songs wont play, progress at jumps i...

vonVV

Newbie

1471 Views

2 replies

1 likes

  • 1471 Views
  • 2 replies
  • 1 likes

Sengled Flex Speaker Connection Problem

To try Sengled Flex wireless speaker I used Spotify Premium Free. Sengled Flex speaker has been seen among available devices but when touched it connection never has been successful. We have seen connection message then nothing. We asked the situatio...

Newbie

To try Sengled Flex wireless speaker I used Spotify Premium Free. Sengled Flex speaker has been seen among available devices but when touched it connection never has been successful. We have seen con...

1234 Views

0 replies

0 likes

  • 1234 Views
  • 0 replies
  • 0 likes

Solved!! Offline on the old Ipad and Iphone 5s, all the time now, why?

I have a premium account that I sign in with the facebook account. I have old Ipad and I use an Iphone 5s. Since the last update it appears that my devices are offline. But they are not. I have already followed the recommended steps and they do not w...

Visitor

I have a premium account that I sign in with the facebook account. I have old Ipad and I use an Iphone 5s. Since the last update it appears that my devices are offline. But they are not. I have alrea...

user-removed

Not applicable

1148 Views

1 replies

0 likes

  • 1148 Views
  • 1 replies
  • 0 likes

Won't let me download app

I tried to download the app about 2 weeks ago, and it got stuck on the downloading icon. I'm on iOS version 10.1.1 and I have enough storage for the app

Newbie

I tried to download the app about 2 weeks ago, and it got stuck on the downloading icon. I'm on iOS version 10.1.1 and I have enough storage for the app

1051 Views

0 replies

0 likes

  • 1051 Views
  • 0 replies
  • 0 likes

Playlists won't play through

I have a premium account but all of a sudden my playlist won't play through. Instead it jumps around from song to song like a free account. What happened? My account info still says premium. How do I get it to stop?

Newbie

I have a premium account but all of a sudden my playlist won't play through. Instead it jumps around from song to song like a free account. What happened? My account info still says premium. How do I...

1005 Views

0 replies

0 likes

  • 1005 Views
  • 0 replies
  • 0 likes

Hubo un error (signo de exclamación)

En inicio sale el siguiente mensaje:Un signo de exclamación, hubo un error e intentar de nuevo.

Casual Listener

En inicio sale el siguiente mensaje: Un signo de exclamación, hubo un error e intentar de nuevo.

Jpgchief

Spotify Star

3124 Views

1 replies

0 likes

  • 3124 Views
  • 1 replies
  • 0 likes

Can't Access play queue in iPhone

So the Support site tells i should see an icon in the upper right corner when displaying my current Song.I remember having that once, but it's gone. How do I access/edit my Queue on the iOS-App now?

Newbie

So the Support site tells i should see an icon in the upper right corner when displaying my current Song. I remember having that once, but it's gone. How do I access/edit my Queue on the iOS-App now?

1084 Views

0 replies

0 likes

  • 1084 Views
  • 0 replies
  • 0 likes

Unable to access spotify menu due to popups

Sometimes when I open see artist or see albums the "get your friends to scan this to start listening" pops up. But it doesn't pop up somewhere where it can be dismissed and there's no back button so I have to restart spotify entirely to be able to ac...

Casual Listener

Sometimes when I open see artist or see albums the "get your friends to scan this to start listening" pops up. But it doesn't pop up somewhere where it can be dismissed and there's no back button so ...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Discover Weekly playlist not updating for me

Not sure why, but my Discover Weekly playlist has stopped updating on Mondays. I've tried uninstalling and reinstalling the app, logging out and logging back in, but nothing has helped.

Casual Listener

Not sure why, but my Discover Weekly playlist has stopped updating on Mondays.  I've tried uninstalling and reinstalling the app, logging out and logging back in, but nothing has helped.

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

Cannot remove songs

I use the "remove" on my app & I get the "removed from library" confirmation but the songs remain on my playlist, pretty annoying. It would be nice if the "remove" funtion actually removed stuff. I have an iphone 6s, OS 10.3.2. Premium account.

Newbie

I use the "remove" on my app & I get the "removed from library" confirmation but the songs remain on my playlist, pretty annoying. It would be nice if the "remove" funtion actually removed stuff....

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Why is Spotify So QUIET on my phone?

When i play Spotify on my blue tooth & on my aux chord, its SO QUIET!! So annoying! I pay for premium, i have tried all the sound settings in my phone, on spouty, tried researching it, no answers! I have an iphone 7. I am close to canceling & getting...

Newbie

When i play Spotify on my blue tooth & on my aux chord, its SO QUIET!! So annoying! I pay for premium, i have tried all the sound settings in my phone, on spouty, tried researching it, no answers...

980 Views

0 replies

2 likes

  • 980 Views
  • 0 replies
  • 2 likes

Some artist album not appearing

Hej, I can't get artist album just by searching or by scroll through artist's discography (via iOS app) but miraculously through Google search i'm able to navigate to this album via web player. E.gartist : Funeral for A Friend album : Casually Dresse...

Casual Listener

Hej,   I can't get artist album just by searching or by scroll through artist's discography (via iOS app) but miraculously through Google search i'm able to navigate to this album via web play...

skyboss

Casual Listener

1024 Views

1 replies

0 likes

  • 1024 Views
  • 1 replies
  • 0 likes

Historial canciones escuchadas

Hola. ¿Cómo podría recuperar el historial de las canciones escuchadas hace cinco días? No consigo recordar la Playlist que escuché y no la encuentro...Agradezco la ayuda!!

Newbie

Hola. ¿Cómo podría recuperar el historial de las canciones escuchadas hace cinco días? No consigo recordar la Playlist que escuché y no la encuentro... Agradezco la ayuda!!

865 Views

0 replies

0 likes

  • 865 Views
  • 0 replies
  • 0 likes

Spotify doeasn't run on a bluetooth car radio

Dear all,i changed my parrot in the car with the mercedes original one blutooth radio. I make calls and i listen google maps through iphone but spotify doesn't run.... why? Before with parrot yes

Newbie

Dear all, i changed my parrot in the car with the mercedes original one blutooth radio.   I make calls and i listen google maps through iphone but spotify doesn't run.... why? Before with par...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Solved!! iOS 11 Public Beta Issue

I’m having some Spotify-only Bluetooth audio connectivity issues with iOS 11 public beta 1 (build 15A5304i) on an iPhone 7 Plus. Audio isn’t being routed to my headphones automatically and requires a reboot of the app, the phone’s Bluetooth signal, a...

Newbie

I’m having some Spotify-only Bluetooth audio connectivity issues with iOS 11 public beta 1 (build 15A5304i) on an iPhone 7 Plus. Audio isn’t being routed to my headphones automatically and requires a...

user-removed

Not applicable

3573 Views

8 replies

2 likes

  • 3573 Views
  • 8 replies
  • 2 likes

Spotify Defaults to Repeat Whenever I Selevt New Album

On my iPhone 7+ running 10.3, every time I start listening to an album or an individual song, it's set to repeat by default and I have to turn it off. Select a new album/song, and repeat is on again. Is there something in the settings I'm not seeing ...

Newbie

On my iPhone 7+ running 10.3, every time I start listening to an album or an individual song, it's set to repeat by default and I have to turn it off. Select a new album/song, and repeat is on again....

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Signed me out and lost all my downloaded songs

It is the second time this happens. I go to the app and there is a login screen. I log in and all my downloaded songs are missing. This is so frustrating.

Newbie

It is the second time this happens. I go to the app and there is a login screen. I log in and all my downloaded songs are missing. This is so frustrating.

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

"Barcode" sharing reminder

Can I stop the app from reminding me about the "barcode" sharing feature (almost) every time i open a details panel? I KNOW what it is and how it works now, it just gets in the way of me doing what I actually want to do in that panel.

Newbie

Can I stop the app from reminding me about the "barcode" sharing feature (almost) every time i open a details panel? I KNOW what it is and how it works now, it just gets in the way of me doing what I...

shavipowell

Casual Listener

425 Views

1 replies

2 likes

  • 425 Views
  • 1 replies
  • 2 likes