Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43373 Views

43 replies

10 likes

  • 43373 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109061 Views

116 replies

13 likes

Other
  • 109061 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1640 Views

0 replies

0 likes

iOS
  • 1640 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301898 Views

62 replies

16 likes

  • 301898 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127811 Views

19 replies

38 likes

  • 127811 Views
  • 19 replies
  • 38 likes

Premiumupgrade does not work

Hi, i have premium for a long time. I pay the premium account via Apple. I had to change my credit card. For 5 days I had no credit card. In the meantime the abo tried the renewal without success. So far so good. After I entered my new credit card in...

Casual Listener

Hi,   i have premium for a long time. I pay the premium account via Apple. I had to change my credit card. For 5 days I had no credit card. In the meantime the abo tried the renewal without su...

Hh-city

Casual Listener

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

[Apple Carplay][Playlists] Fix CarPlay Support

Can't determine if its the spotify app or the Apple Carplay, but the experience is not good. Key Problems1) Cannot paginate through my music from the car screen. Only shows the first "page" worth of data, have to keep going to the mobile device to na...

Newbie

Can't determine if its the spotify app or the Apple Carplay, but the experience is not good.   Key Problems 1) Cannot paginate through my music from the car screen. Only shows the first "page...

mastermoog

Casual Listener

4280 Views

11 replies

13 likes

Apple CarPlay
Playlists
  • 4280 Views
  • 11 replies
  • 13 likes

Local files won't play (again)

Read so many discussions about this and I finally figured out how to get my local files downloaded to my phone and have them play but... Now I've bought a new phone, restored from my backup and installed iOS 11 and the previous problem is happening b...

Newbie

Read so many discussions about this and I finally figured out how to get my local files downloaded to my phone and have them play but...   Now I've bought a new phone, restored from my backup ...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
  • 0 likes

Can't Update App - GEO Restrictions

I live between the UK & Israel and my iOS App store settings are set to Israel, which means I cannot update my Spotify app to the latest version.This is because you have limited it to certain locations! This is very annoying and now I cannot update m...

Casual Listener

I live between the UK & Israel and my iOS App store settings are set to Israel, which means I cannot update my Spotify app to the latest version. This is because you have limited it to certain l...

Maxim

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

music info not show my car display..

Golf MK7 was able to read music data and next track feature was active since last update.. Currently only sound comes up with no additional data.Device: iPhone SE, Car : Golf MK7Could you please fix that bug?

Newbie

Golf MK7 was able to read music data and next track feature was active since last update.. Currently only sound comes up with no additional data. Device: iPhone SE, Car : Golf MK7 Could you please ...

567 Views

0 replies

0 likes

  • 567 Views
  • 0 replies
  • 0 likes

Unplayable Songs

Hello, in the past two weeks I am unable to listen to any songs from Pabllo Vittar (his original, not featured songs). My mom is also unable and we share the same family account. I did not change anything on the account and neither did she. All my ot...

Newbie

Hello, in the past two weeks I am unable to listen to any songs from Pabllo Vittar (his original, not featured songs). My mom is also unable and we share the same family account. I did not change any...

zam_

Regular

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Playback keeps stalling

Playback from iPhone through sonos system with spotify premium keeps stalling. have attached message I get? nobody else is using my account from another device. any ideas?

Newbie

Playback from iPhone through sonos system with spotify premium keeps stalling.   have attached message I get?   nobody else is using my account from another device.   any ideas?

500 Views

0 replies

0 likes

  • 500 Views
  • 0 replies
  • 0 likes

Controlling iPad volume from iPhone using Spotify Connect

Hi, Could someone please let me know if you can control the VOLUME from an iPhone when playing back using spotify connect using an iPad? I am getting mixed messages from support and no one has yet to convince me that you can change the volume on an i...

Casual Listener

Hi,   Could someone please let me know if you can control the VOLUME from an iPhone when playing back using spotify connect using an iPad? I am getting mixed messages from support and no o...

khamsoul

Regular

7164 Views

9 replies

0 likes

  • 7164 Views
  • 9 replies
  • 0 likes

New iOS update won’t let you shuffle or repeat playlists

Hey I’m on a road trip, and I pay for Spotify Premium, but with the new iOS update my phone won’t let me shuffle and repeat my playlists in my car. Kind of a bummer really when on a long drive. Please fix this

Newbie

Hey I’m on a road trip, and I pay for Spotify Premium, but with the new iOS update my phone won’t let me shuffle and repeat my playlists in my car. Kind of a bummer really when on a long drive. Pleas...

596 Views

0 replies

3 likes

  • 596 Views
  • 0 replies
  • 3 likes

Not logging in

so i’ve updated to IOS11, and i needs to update spotify, which i did, and now it’s not letting me log back into spotify, it’s saying there is an error?? i have turned my phone on and off and deleted and re downloaded spotify, any help? it’s really an...

Newbie

so i’ve updated to IOS11, and i needs to update spotify, which i did, and now it’s not letting me log back into spotify, it’s saying there is an error?? i have turned my phone on and off and deleted ...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

iOS 11 iPhone overheats when using Spotify app

Hi, I've never had an issue with the Spotify app until I dowloaded iOS 11. My phone now overheats whenever I use it for more than 5 minutes. I tried reinstalling the app, but that didn't help. I was wondering if there was an update coming or if there...

Newbie

Hi,   I've never had an issue with the Spotify app until I dowloaded iOS 11. My phone now overheats whenever I use it for more than 5 minutes. I tried reinstalling the app, but that didn't hel...

658 Views

0 replies

1 likes

  • 658 Views
  • 0 replies
  • 1 likes

"Something Went Wrong" (dis)like broken

Hi,Whenever I try to thumbs up or thumbs down a song on my iOS app, spotify replies with "something went wrong." This glitch is also in tandem with the fact that the player randomly stops at some point during the night, and goes back to the song that...

Visitor

Hi, Whenever I try to thumbs up or thumbs down a song on my iOS app, spotify replies with "something went wrong." This glitch is also in tandem with the fact that the player randomly stops at some...

sandrambernard

Newbie

10614 Views

26 replies

3 likes

button
Glitch
like and dislike
  • 10614 Views
  • 26 replies
  • 3 likes

Lock screen problems

Unlike the old iOS updates, I can no longer see what song, change track, adjust volume etc when the screen is locked. Is there a way of sorting this out?

Newbie

Unlike the old iOS updates, I can no longer see what song, change track, adjust volume etc when the screen is locked. Is there a way of sorting this out? 

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Don't have the radio option on the bottom bar

Hello, I just downloaded the spotify app yesterday on my Iphone 5 and instead of the radio option on the bottom bar I have the podcast one... and don't seem to have the radio option anywhere else... I can see stations when I'm in my playlist option.....

Newbie

Hello, I just downloaded the spotify app yesterday on my Iphone 5 and instead of the radio option on the bottom bar I have the podcast one... and don't seem to have the radio option anywhere else... ...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

Updating downloaded music changes

Hi there, i have hit my maximum download limit on my iPhone 6 and I have changed a lot of music to online only so that it frees up space to change my offline music so I can download new stuff but it's stuck on all the old music I had previously downl...

Newbie

Hi there,    i have hit my maximum download limit on my iPhone 6 and I have changed a lot of music to online only so that it frees up space to change my offline music so I can download ne...

339 Views

0 replies

0 likes

  • 339 Views
  • 0 replies
  • 0 likes

iOS App does not show tracks which are not available

I have noticed a rather strange behaviour of the iOS app regarding tracks which are marked as "unavailable". By that, I mean that for an album, only some tracks are playable on spotify. I noticed this with the Album "Live in Hamburg" by Esbjörn Svens...

Newbie

I have noticed a rather strange behaviour of the iOS app regarding tracks which are marked as "unavailable". By that, I mean that for an album, only some tracks are playable on spotify. I noticed thi...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on iPhone won't Scrobble anymore

I've double checked all my settings on Spotify on the iPhone, and it doesn't Scobble to Last.fm anymore. The desktop version works fine with the same Spotify and Last.fm accounts, but the iPhone doesn't work. There's no error messages or anything, ju...

Regular

I've double checked all my settings on Spotify on the iPhone, and it doesn't Scobble to Last.fm anymore.  The desktop version works fine with the same Spotify and Last.fm accounts, but the iPhon...

Pleasehelp3

Newbie

27143 Views

20 replies

0 likes

  • 27143 Views
  • 20 replies
  • 0 likes

Stopping

Why does it automatically pause every time i hit the play button.Has happened on several occasions. Annoying

Newbie

Why does it automatically pause every time i hit the play button. Has happened on several occasions.   Annoying  

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Premium subscription works on computer but not on iphone

Hi,I have subscribed for premium earlier this month. I can use my spotify account on computer without any problem, but on iphone premium features are not active. Even though it says "premium" under account menu in settings. I do not have a facebook a...

Newbie

Hi, I have subscribed for premium earlier this month. I can use my spotify account on computer without any problem, but on iphone premium features are not active. Even though it says "premium" ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes