Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137079 Views
  • 503 replies
  • 108 likes
  • 137079 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 95045 Views
  • 19 replies
  • 38 likes
  • 95045 Views
  • 19 replies
  • 38 likes

Data Usage - While supposed to be free streaming on Optus Australia

Hi, we have a plan with Optus in Australia, that offers free streaming with Spotify and some other music apps. But we seem to be using a lot of data through Spotify? Does anyone else have this issue and how can it be resolved?

  • Newbie
  • Hi, we have a plan with Optus in Australia, that offers free streaming with Spotify and some other music apps. But we seem to be using a lot of data through Spotify? Does anyone else have this issue ...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Genius Behind the Lyrics Feature Not Working on Ipad Pro 1

Hi there, Currently using Spotify on my Ipad Pro 1, I have the Premium Spotify Account and when listening to songs on my Ipad the Genius/Behind-the-Lyrics feature does not show up. I have followed all the steps as detailed in the Spotify guide for us...

  • Newbie
  • Hi there,   Currently using Spotify on my Ipad Pro 1, I have the Premium Spotify Account and when listening to songs on my Ipad the Genius/Behind-the-Lyrics feature does not show up. I have fo...
  • 1735 Views
  • 0 replies
  • 4 likes
  • 1735 Views
  • 0 replies
  • 4 likes

iPad pro 10.5 on 5GHz wifi: an error has occurred

Just upgraded to an iPad pro 10.5 When I am on a 5GHz wifi network, the Spotify app does not function.All I get is 'an error has occured'. On a 2.4GHz wifi network, or when tethering through my iPhone, everything works fine. Reinstalled the app, rebo...

  • Newbie
  • Just upgraded to an iPad pro 10.5   When I am on a 5GHz wifi network, the Spotify app does not function. All I get is 'an error has occured'.   On a 2.4GHz wifi network, or when tether...
  • 634 Views
  • 0 replies
  • 0 likes
  • 634 Views
  • 0 replies
  • 0 likes

Saving music to an android phone

I download my music and it says it is saved. But when I check my device storage and my sim card...they are not there??? I have it set up to go to my sim card??? Any ideas???

  • Newbie
  • I download my music and it says it is saved. But when I check my device storage and my sim card...they are not there??? I have it set up to go to my sim card??? Any ideas???
  • CubanoChaos
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

iPhone SE Earpod volume buttons not working on lock screen

Hi, I'm a premium subscriber and since yesterday I've been having the following problem: when I'm listening to music on Spotify with Apple earpods, the volume buttons don't work if my phone is locked. From the lock screen I can see that the ringer vo...

  • Newbie
  • Hi, I'm a premium subscriber and since yesterday I've been having the following problem: when I'm listening to music on Spotify with Apple earpods, the volume buttons don't work if my phone is locked...
  • 483 Views
  • 0 replies
  • 0 likes
  • 483 Views
  • 0 replies
  • 0 likes

Queue view/editing function gone

I updated the Spotify app, and all of a sudden the view/edit Queue button is gone. The entire function is gone. This is extremely frustrating, as I use the Queue quite a lot, and viewing it and editing it is absolutely necessary. I'm getting really s...

  • Newbie
  • I updated the Spotify app, and all of a sudden the view/edit Queue button is gone. The entire function is gone. This is extremely frustrating, as I use the Queue quite a lot, and viewing it and editi...
  • nowvisiting
  • Newbie
  • 1338 Views
  • 1 replies
  • 0 likes
  • 1338 Views
  • 1 replies
  • 0 likes

Car icon in 7.7.0

My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the same version. What gives?

  • Regular
  • My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the sa...
  • scalv3rt
  • Roadie
  • 2830 Views
  • 15 replies
  • 0 likes
  • 2830 Views
  • 15 replies
  • 0 likes

[All Platforms][Other] MAJOR BUG - please fix

Discover Weekly > Recommended Songs CAUSES THE iOS APP TO CRASH !Please add a setting to deactivate "Recommended Song", thanks.

  • Casual Listener
  • Discover Weekly > Recommended Songs CAUSES THE iOS APP TO CRASH ! Please add a setting to deactivate "Recommended Song", thanks.
  • 334 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Other
  • 334 Views
  • 0 replies
  • 0 likes

iphone locks up

spotify music locks up when first commercial starts to play. I have re-installed sereral times. nothing makes it play

  • Newbie
  • spotify music locks up when first commercial starts to play. I have re-installed sereral times.  nothing makes it play
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Solved!! iOS 10 Lockscreen / Control Center not allowing scrubbing

I've only been using Spotify for a couple of days, but I swear this has worked at least once. Right now I'm unable to scrub through a track from either the lock screen or Control Center. I experimented with Spotify Connect a little bit the first day ...

  • Casual Listener
  • I've only been using Spotify for a couple of days, but I swear this has worked at least once. Right now I'm unable to scrub through a track from either the lock screen or Control Center.   I&n...
  • jw0
  • Casual Listener
  • 871 Views
  • 4 replies
  • 0 likes
  • 871 Views
  • 4 replies
  • 0 likes

Suggestion

Spotify should let u put ur own songs in order that u want it would be awesome... I'm a marketing student and I think it would increase ur agangement

  • Newbie
  • Spotify should let u put ur own songs in order that u want it would be awesome... I'm a marketing student and I think it would increase ur agangement
  • Young-Yi
  • Music Fan
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Artist bio in the app

Hey!I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to fix it?

  • Newbie
  • Hey! I don't know if it's only for me but I can never read the entire bio of an artist when it's long. It always comes to a point where the page won't scroll down anymore. Does someone know how to f...
  • Young-Yi
  • Music Fan
  • 1209 Views
  • 1 replies
  • 0 likes
  • 1209 Views
  • 1 replies
  • 0 likes

Delete a paused song

I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if from playing?

  • Newbie
  • I am new to spotify so please excuse my ignorance on this topic. I have started a song, then paused it and logged out. When I go back into Spotify, the song is still paused. Is there a way to stop if...
  • Young-Yi
  • Music Fan
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

Songs do not delete in offline mode

I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my library. How do I fix this? It's gotten to the point whe...

  • Visitor
  • I listen to music in Offline mode. When I remove a song from my library it gets removed. BUT - when I go Online and take it off Offline mode, the song I previously had removed, comes back in my libra...
  • user-removed
  • Not applicable
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify stops playing when connected to external device and app becomes active

Hi, my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS. Spotify stops playing music in the following scenarios: - put app into background or go to any other app and go back to Spo...

  • Casual Listener
  • Hi,   my issue only happens when I'm connected to an external device. In my case it's a Denon Ceol N9. iPhone 7 with latest iOS.   Spotify stops playing music in the following scen...
  • Think85
  • Regular
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Editing playlist description on iPhone

Hello, for some reason I can not edit a playlist description I created. WHY?!? Is there any button to do this on iOS or can I only do this on computers? Pls help

  • Casual Listener
  • Hello, for some reason I can not edit a playlist description I created. WHY?!? Is there any button to do this on iOS or can I only do this on computers? Pls help 😞
  • H3110
  • Casual Listener
  • 29866 Views
  • 2 replies
  • 0 likes
  • 29866 Views
  • 2 replies
  • 0 likes

Trouble when my cellphone is off

EVERY TIME MY IPHONE IS OFF, I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS THIS IS ANNOYING¿WHAT CAN I DO?

  • Visitor
  • EVERY TIME MY IPHONE IS OFF,  I NEED TO LOG IN AND BY SURPRISE ALL MY MUSIC DOWNLOADED IS ERASED AND IS LIKE 500 SONGS  THIS IS ANNOYING ¿WHAT CAN I DO?
  • user-removed
  • Not applicable
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

My Spotify doesnt connect with my wi-fi

My spotify does not connect when I am with a wifi network, I have off the "Offline" legend and yes I have internet connection. What can I do?

  • Newbie
  • My spotify does not connect when I am with a wifi network, I have off the "Offline" legend and yes I have internet connection. What can I do?
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Playing songs not available in the spotify library

I am very close to dumping itunes and moving exclusively to Spotify. I have one issue preventing it and can't seem to find a solution. I have a few songs that friends and I have created in itunes that obviously aren't available natively in spotify - ...

  • Newbie
  • I am very close to dumping itunes and moving exclusively to Spotify.  I have one issue preventing it and can't seem to find a solution.   I have a few songs that friends and I have crea...
  • CanonEx
  • Newbie
  • 1223 Views
  • 2 replies
  • 0 likes
  • 1223 Views
  • 2 replies
  • 0 likes

Iphone/Spotify volume too low

This may well have been discussed before, but I listen to tracks, downloaded onto an Iphone 6, through BOSE in-ear headphones. The Iphone shows a volume level indicator which starts white, turns yellow, and then goes red. The trouble is that, especia...

  • Newbie
  • This may well have been discussed before, but I listen to tracks, downloaded onto an Iphone 6, through BOSE in-ear headphones.   The Iphone shows a volume level indicator which starts white,...
  • PeeTeeDee
  • Casual Listener
  • 1560 Views
  • 1 replies
  • 0 likes
  • 1560 Views
  • 1 replies
  • 0 likes