Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138736 Views

503 replies

108 likes

  • 138736 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97748 Views

19 replies

38 likes

  • 97748 Views
  • 19 replies
  • 38 likes

Solved!!Superuser Contribution "Liked Songs" playlist wont stop Enhancing itself after I turn off Enhance

Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the second I close out of that playlist and then go back to ...

Regular

Currently, my "Liked Songs" playlist is Enhanced. I don't want it Enhanced anymore, because I want to be able to download the playlist. Every time I turn off Enhance and download the songs, the s...

stuartmdmusic

Newbie

5118 Views

10 replies

1 likes

  • 5118 Views
  • 10 replies
  • 1 likes

Superuser Contribution I’m stuck on the downgrade screen on iPhone Spotify app

Bought premium but it ran out opened Spotify to to be met with a downgrade option. Only one button, it makes no sense. When you click the button it doesn’t work and the screen stays up not allowing you to listen to music.

Visitor

Bought premium but it ran out opened Spotify to to be met with a downgrade option. Only one button, it makes no sense. When you click the button it doesn’t work and the screen stays up not allowing ...

Novy

Moderator

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Explore your genres tab” missing

I am trying to find the "Explore your genres" tab appear, but I can't find it. Normally, if I click the search button on my iPhone, the area should appear at the top with three hashtags, but I can't find it. Many other people have it, but not me. Cou...

Regular

I am trying to find the "Explore your genres" tab appear, but I can't find it. Normally, if I click the search button on my iPhone, the area should appear at the top with three hashtags, but I can't ...

Sebaaa

Newbie

3408 Views

5 replies

0 likes

  • 3408 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Broken interface on liked songs.

I have two different interfaces for my liked songs. Most of the time its a very limited interface which hides the filter, the download status of the songs, doesn't allow swiping from the left to queue songs and shows a wrong number of saved songs: So...

B1C0CD5B-373E-4A4D-9959-3817F74990E9_1_102_o.jpeg A77B03B6-150C-47AF-8291-2C1238C8F62C_1_102_o.jpeg

Music Fan

I have two different interfaces for my liked songs. Most of the time its a very limited interface which hides the filter, the download status of the songs, doesn't allow swiping from the left to queu...

AlejaR

Moderator

1157 Views

5 replies

0 likes

  • 1157 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playback screen now scrolls for no reason which breaks scrub bar

The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a song left-right the UI interprets it as a vertical sc...

Casual Listener

The playback screen in the iOS app now vertically scrolls to show some useless artist information. This is an utterly incomprehensible UI decision. More than half the time I try to scrub through a so...

Maria

Moderator

342 Views

1 replies

0 likes

PoorUI
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jam ends itself when starting a song

PlanWe both have premium.CountryUSADeviceiPhone 10ROperating SystemiOS 16.6 My Question or IssueI will start a jam, send the link, friend clicks the link and joins, I push play on a song and the jam ends. It does the same if they initiated the jam an...

Newbie

Plan We both have premium. Country USA Device iPhone 10R Operating System iOS 16.6   My Question or Issue I will start a jam, send the link, friend clicks the link and joins, I push pl...

ouwom

Newbie

926 Views

2 replies

0 likes

  • 926 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast app bug

PlanPremiumCountryUSADeviceiphone seOperating SystemiOS 15 My Question or Issue Recently when I've selected a podcast episode from a certain show, the app has begun playing the most recently added episode instead of the episode I selected. Also, when...

Casual Listener

  Plan Premium Country USA Device iphone se Operating System iOS 15   My Question or Issue   Recently when I've selected a podcast episode from a certain show, the app has ...

AlejaR

Moderator

1898 Views

7 replies

0 likes

  • 1898 Views
  • 7 replies
  • 0 likes

Superuser Contribution Playlist backwards feature

Hi! Spotify needs a feature where you can play playlists backwards. Most of the time when I add new songs to playlists I want to hear the most recent ones, but the best way to do that is to queue them or play playlists from a certain point onwards - ...

Newbie

Hi! Spotify needs a feature where you can play playlists backwards. Most of the time when I add new songs to playlists I want to hear the most recent ones, but the best way to do that is to queue the...

LovelyBun

Visitor

1069 Views

2 replies

0 likes

  • 1069 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot download tracks on Spotify after upload to iOS17.2

PlanFree/PremiumCountry DeviceiPhone 13ProOperating SystemiOS 17.2 My Question or Issueafter updating to the new operating system the download option on Spotify is no longer available. Is there a fix?

Visitor

Plan Free/Premium Country   Device iPhone 13Pro Operating System iOS 17.2   My Question or Issue after updating to the new operating system the download option on Spotify is no lo...

Lyubka

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t rate podcast 5 stars

From a podcast on the iOS app, if I click “Rate show”, it won’t let me submit a 5 star rating. If I reduce the stars to 1-4, a submit button appears, but when I click the 5th star, the submit button disappears.

Casual Listener

From a podcast on the iOS app, if I click “Rate show”, it won’t let me submit a 5 star rating. If I reduce the stars to 1-4, a submit button appears, but when I click the 5th star, the submit button ...

Ivelina

Moderator

6590 Views

16 replies

0 likes

  • 6590 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Troubleshoot with Apple watch, downloading loading forever

PlanPremiumCountry Germany Device(iPhone 8, apple watch 6Operating System(iOS 14) My Question or IssueHi all, I have paired my apple watch to my phone and try to download Spotify play list and the only thing that I see in Downloads is loading. Can yo...

Casual Listener

  Plan Premium Country  Germany   Device (iPhone 8, apple watch 6 Operating System (iOS 14)   My Question or Issue Hi all, I have paired my apple watch to my phone and...

jbtchr

Newbie

27325 Views

23 replies

4 likes

  • 27325 Views
  • 23 replies
  • 4 likes

Solved!! Did Spotify remove local sync with devices?

So, one feature I love(d?) about spotify was that whenever I did find a whole in their library - which is often the case with local bands and game soundtracks - I could just buy the album somewhere and have Spotify sync it to my iOS devices. With the...

Regular

So, one feature I love(d?) about spotify was that whenever I did find a whole in their library - which is often the case with local bands and game soundtracks - I could just buy the album somewhere a...

Silphradio

Music Fan

1545 Views

6 replies

0 likes

  • 1545 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to delete songs from Apple Watch (watchOS 10.2)

PlanPremiumCountryUSA Device(iPhone 13 Pro Max, Apple Watch Series 6) Operating System(iOS 17.2, watchOS 10.2.) My Question or Issue I have downloaded some Spotify tracks to my Apple Watch for offline listening. This works great. Now, I need to delet...

Casual Listener

Plan Premium Country USA   Device (iPhone 13 Pro Max, Apple Watch Series 6)     Operating System (iOS 17.2, watchOS 10.2.)   My Question or Issue   I have downl...

Maria

Moderator

2109 Views

1 replies

0 likes

  • 2109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify screens dims when connected to Carplay

PlanPremiumCountryGermanyDeviceiPhone SE2020Operating SystemiOS 16.6.1 My Question or IssueWhenever I start a song and in the car someone wants to sing along, after some seconds the screen starts dimming if not touched, even if the lyrics are autoscr...

Visitor

Plan Premium Country Germany Device iPhone SE2020 Operating System iOS 16.6.1   My Question or Issue Whenever I start a song and in the car someone wants to sing along, after some seco...

Maria

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plays tracks that are not on my playlist

PlanPremiumCountryDenmarkDeviceiPhone SE 2022Operating SystemiOS 17.1.2 My Question or IssueWhen I start playing one of my playlists on my phone it has started playing a lot of tracks that are not even on that playlist (and in most cases, not any of ...

Casual Listener

Plan Premium Country Denmark Device iPhone SE 2022 Operating System iOS 17.1.2   My Question or Issue When I start playing one of my playlists on my phone it has started playing a lot ...

Maria

Moderator

471 Views

3 replies

0 likes

  • 471 Views
  • 3 replies
  • 0 likes

Superuser Contribution CarPlay causes music to change

PlanPremium (family plan)CountryUSA but living in Japan (phone is using an eSIM with US phone number through Google Fi)DeviceiPhone 13 Pro MaxOperating SystemiOS 16.6 My Question or IssueWhen connecting via bluetooth to my car, it transitions to Carp...

Casual Listener

Plan Premium (family plan) Country USA but living in Japan (phone is using an eSIM with US phone number through Google Fi) Device iPhone 13 Pro Max Operating System iOS 16.6   My Questi...

Ivelina

Moderator

2553 Views

12 replies

4 likes

  • 2553 Views
  • 12 replies
  • 4 likes

Superuser Contribution spotify keeps pausing after 10ish seconds

Hello,I got this problem with spotify the last few weeks and cant seem to fix it.It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter.I tried the following solutions:-Remove app, clear cache, install app-Above but the th...

Casual Listener

Hello, I got this problem with spotify the last few weeks and cant seem to fix it. It just stops playing after 10ish seconds, sometimes its longer, sometimes shorter. I tried the following solut...

asaraludu

Casual Listener

23928 Views

8 replies

1 likes

Account
  • 23928 Views
  • 8 replies
  • 1 likes