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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399276 Views
  • 879 replies
  • 326 likes
  • 399276 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78889 Views
  • 124 replies
  • 32 likes
  • 78889 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18067 Views
  • 8 replies
  • 0 likes
  • 18067 Views
  • 8 replies
  • 0 likes

Superuser Contribution Apple Watch pauses my music when it is bumped

PlanPremiumCountryUSADeviceiPhone 8, Apple Watch series 5, Airpods My Question or IssueI started having this issue a few weeks ago where anytime I would touch or bump my watch, wearing it or not, while listening to Spotify, it would disconnect from m...

  • Regular
  •   Plan Premium Country USA Device iPhone 8, Apple Watch series 5, Airpods   My Question or Issue I started having this issue a few weeks ago where anytime I would touch or bump my ...
  • Pharoe
  • Visitor
  • 4112 Views
  • 24 replies
  • 6 likes
  • 4112 Views
  • 24 replies
  • 6 likes

Superuser Contribution Album Art not showing up properly under “your library”

Scrolling through “your library” more than half of my album covers only show a grey cd instead of the cover art. But when I tap into the albums they show up correctly. PlanDuo Device(iPhone 13)

  • Casual Listener
  • Scrolling through “your library” more than half of my album covers only show a grey cd instead of the cover art. But when I tap into the albums they show up correctly.   Plan Duo  ...
  • Dian
  • Moderator
  • 2643 Views
  • 6 replies
  • 0 likes
  • 2643 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify keeps switching to Radio

Sometimes it randomly, in the middle of a song, skips a few songs and then switches from the previous playlist I've listened to, to radio instead. Is there a way to fix this?

  • Casual Listener
  • Sometimes it randomly, in the middle of a song, skips a few songs and then switches from the previous playlist I've listened to, to radio instead. Is there a way to fix this?
  • Jeremy
  • Spotify
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution recently played

PlanPremiumDeviceiPhone 11Operating SystemiOS 15 My Question or Issuethere is 7 albums and playlists on my recently played section that have been staying there for months now, after them there is albums that i actually played recently. is there any w...

  • Casual Listener
  •   Plan Premium Device iPhone 11 Operating System iOS 15   My Question or Issue there is 7 albums and playlists on my recently played section that have been staying there for months...
  • Alex
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

playlist edit

I came up with an idea for playlists. First of all could you add the 3 dots to add playlists to que and stuff to your liked songs. Also, could you add a feature where if you press on the 3 dots of a playlist (also in your liked songs) there is an opt...

  • Visitor
  • I came up with an idea for playlists.   First of all could you add the 3 dots to add playlists to que and stuff to your liked songs.   Also, could you add a feature where if you press o...
  • 143 Views
  • 0 replies
  • 0 likes
  • blend playlist
    Blends
    Ideas
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs aren’t playing offline

My downloaded songs won’t play offline. They show up under downloaded playlists. Each playlist and song has the green download button. Even on offline mode they won’t play. What’s the point in paying for premium and not being able to use this feature...

  • Visitor
  • My downloaded songs won’t play offline. They show up under downloaded playlists. Each playlist and song has the green download button. Even on offline mode they won’t play. What’s the point in paying...
  • Dian
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Playlist covers change back

I have removed pictures I had saved as playlist covers, but the 4 album cover collage is not showing up on my iphone? can anyone help me with this?

  • Casual Listener
  • I have removed pictures I had saved as playlist covers, but the 4 album cover collage is not showing up on my iphone? can anyone help me with this?
  • felicia4
  • Visitor
  • 11789 Views
  • 4 replies
  • 0 likes
  • 11789 Views
  • 4 replies
  • 0 likes

Superuser Contribution Home page won’t load

When I minimise the song I’m playing to go to the Home Screen, I’m welcomed by a blank page. Only the good morning/evening message and the three buttons on the top right appear, my recently played and suggested play lists and albums, however, don’t. ...

  • Visitor
  • When I minimise the song I’m playing to go to the Home Screen, I’m welcomed by a blank page. Only the good morning/evening message and the three buttons on the top right appear, my recently played an...
  • Alex
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with the “new” option don’t play this song

PlanPremiumDevice(iPhone 8 Plus)Operating System(iOS 13) My Question or IssueI was listening a song as always, and I accidentally pushed the option “don’t play this song” and when I wanted to remove that option it doesn’t work, I push the opposite op...

  • Visitor
  • Plan Premium Device (iPhone 8 Plus) Operating System (iOS 13)   My Question or Issue I was listening a song as always, and I accidentally pushed the option “don’t play this song” and wh...
  • Alex
  • Moderator
  • 601 Views
  • 3 replies
  • 0 likes
  • 601 Views
  • 3 replies
  • 0 likes

Autoplay will not work on any devices

Student PremiumUnited States iPhone 11, 2020 MacBook AirOperating SystemiOS 15.2.1 Around 2-3 days ago my Spotify has not been auto playing songs on current or new devices I log onto too. It will play one song all the way through and then just stop. ...

  • Regular
  •   Student Premium United States   iPhone 11, 2020 MacBook Air Operating System iOS 15.2.1   Around 2-3 days ago my Spotify has not been auto playing songs on current or new dev...
  • Avila8J
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • autoplay not working
    iOS 15.2.1
  • 259 Views
  • 2 replies
  • 0 likes

Superuser Contribution UI not optimized for iPhone 12 mini

PlanPremiumCountryUSADeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueAfter numerous updates to the Spotify iOS app, the screen UI is continuously shifted upwards for my iPhone 12 mini and it’s annoying to look at and have album/playl...

  • Newbie
  • Plan Premium Country USA Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue After numerous updates to the Spotify iOS app, the screen UI is continuously shifted upw...
  • Eni
  • Moderator
  • 471 Views
  • 3 replies
  • 0 likes
  • 471 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution iOS Spotify -> BMW F11 2013 metadata not syncing after first song

PlanPremiumCountryUnited KingdomDeviceiPhone 11 ProOperating SystemiOS 15.1 My Question or Issue As the title says - metadata not syncing with my BMW F11 2013. The firmware update that I have on the vehicle's head unit is UPD05074 which is the latest...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 11 Pro Operating System iOS 15.1   My Question or Issue   As the title says - metadata not syncing with my BMW F11 2013. The fir...
  • AndresM
  • Spotify
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Spotify Skipping Songs in Ford Fiesta via USB

PlanFree & Premium IssueCountryUnited KingdomDeviceiPhone 6SOperating SystemiOS 12.2My Question or IssueWhen I try to use spotify in my 2014 Ford Fiesta via USB, it skips each song after it starts playing about 1 second in. This is such a fustrating ...

  • Newbie
  • Plan Free & Premium Issue Country United Kingdom Device iPhone 6S Operating System iOS 12.2 My Question or Issue When I try to use spotify in my 2014 Ford Fiesta via USB, it skips each s...
  • maltheskov
  • Newbie
  • 686 Views
  • 1 replies
  • 2 likes
  • 686 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Spotify interfering with Auto lock

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or Issue Lately I’ve noticed that when I’m listening to music on Spotify and a notification pops up or I check my screen, the screen doesn’t auto lock after 30 seconds like I have...

  • Regular
  •   Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue  Lately I’ve noticed that when I’m listening to music on Spotify and a notifi...
  • Faeonera
  • Casual Listener
  • 12799 Views
  • 48 replies
  • 112 likes
  • iOS
  • 12799 Views
  • 48 replies
  • 112 likes

Superuser Contribution I don’t see the song that I liked on my like songs playlist.How can I fix

I am on my iPhone. When I like/love a song it doesn’t show up on my like song playlist like it usually do. How can I fix this?

  • Visitor
  • I am on my iPhone. When I like/love a song it doesn’t show up on my like song playlist like it usually do. How can I fix this?
  • Kiril
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jeg har nå abonnert på Premium Duo. Hvordan får jeg oppgradert appen på iOS

Jeg ønsker hjelp til å oppgradere appen (iOS) til mitt Premium Duo abonnement. Hvordan gjør jeg det? Det er telefonene vi benytter til å spille av musikk.

  • Visitor
  • Jeg ønsker hjelp til å oppgradere appen (iOS) til mitt Premium Duo abonnement. Hvordan gjør jeg det? Det er telefonene vi benytter til å spille av musikk.
  • Alex
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Disable Shuffle on iPad

PlanPremiumCountryUSADeviceiPad Pro 2018Operating SystemiOS 14.2My Question or IssueThe iOS app for Spotify shuffles all content (albums, playlists, etc) by default and I cannot find where to disable this setting. The green play button always has a l...

  • Casual Listener
  • Plan Premium Country USA Device iPad Pro 2018 Operating System iOS 14.2 My Question or Issue The iOS app for Spotify shuffles all content (albums, playlists, etc) by default and I cannot fin...
  • Tsefees
  • Newbie
  • 5187 Views
  • 5 replies
  • 4 likes
  • 5187 Views
  • 5 replies
  • 4 likes

Solved!!Superuser Contribution Spotify Links don't automatically start playing the song/playlist anymore

I've been using open.spotify links to open playlists and I was used to the app starting the playlist right away. It seems like an update has changed this. Is there still a way to make Spotify links that will make the music start immediately? I'm usin...

  • Visitor
  • I've been using open.spotify links to open playlists and I was used to the app starting the playlist right away. It seems like an update has changed this. Is there still a way to make Spotify links t...
  • Yordan
  • Moderator
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iphone 3

Hi all, I've heard there's some way of downloading Spotify on Iphone 3, anyone any ideas? Tried searching on the Forum but found nothing Cheers, Brian

  • Casual Listener
  • Hi all,  I've heard there's some way of downloading Spotify on Iphone 3, anyone any ideas? Tried searching on the Forum but found nothing   Cheers,   Brian
  • Jeremy
  • Spotify
  • 1663 Views
  • 7 replies
  • 0 likes
  • 1663 Views
  • 7 replies
  • 0 likes