Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution can't see my playlists, says I need to get premium to play in any order

Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenient and it only occurred recently. I've deleted the ...

  • Visitor
  • Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenie...
  • MihailY
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Feedback Sounds not working anymore

PlanPremiumCountryAustriaDeviceiphone12Operating Systemios14.4 My Question or Issuehi there since switching from earpods to wireless airpods the feedback sounds when i play/pause and skipping tracks are not working anymore? is this intended? i really...

  • Casual Listener
  • Plan Premium Country Austria Device iphone12 Operating System ios14.4   My Question or Issue hi there since switching from earpods to wireless airpods the feedback sounds when i play/p...
  • Arjun11
  • Newbie
  • 2009 Views
  • 6 replies
  • 0 likes
  • AirPods
    Feedback Sounds
  • 2009 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify closes while playing a song

I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different device, restarting my phone, and my phone is on the new...

  • Casual Listener
  • I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different devi...
  • Eni
  • Moderator
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stuck on Downgrade button and can’t logout

I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can log back in with the correct account, which has a ...

  • Visitor
  • I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can...
  • Yordan
  • Moderator
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there some way to save our own "custom" equalizer settings (or at least alter the presets)??

My Question or IssueIs there some way to save our own "custom" equalizer settings (or at least alter the presets)?? Especially in this day of zillions of different speaker and headphone types, it is VERY helpful to adjust EQ for particular situations...

  • Visitor
  •     My Question or Issue Is there some way to save our own "custom" equalizer settings (or at least alter the presets)??     Especially in this day of zillions of different s...
  • Straight494
  • Newbie
  • 6203 Views
  • 6 replies
  • 14 likes
  • 6203 Views
  • 6 replies
  • 14 likes

Superuser Contribution 2 specific podcasts will not play on my spotify.

The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the same issue. Most of the time it just stays at 0:00, ...

  • Casual Listener
  • The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the s...
  • Eni
  • Moderator
  • 608 Views
  • 7 replies
  • 0 likes
  • 608 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Session automatically switching to removed device (Tesla)

PlanPremiumCountrySloveniaDeviceiPhone 14 Pro Max, DesktopOperating SystemiOS 16, Windows 10 My Question or IssueI recently test drove a Tesla Model 3 and logged into Spotify during the ride but forgot to log out. My Spotify session now occasionally ...

  • Newbie
  • Plan Premium Country Slovenia Device iPhone 14 Pro Max, Desktop Operating System iOS 16, Windows 10   My Question or Issue I recently test drove a Tesla Model 3 and logged into Spotify...
  • Lyubka
  • Moderator
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

“Your Library” header won’t go away

Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers for the Home and Search pages minimize when I scroll do...

IMG_5972.jpeg
  • Newbie
  • Premium, iPhone 8, iOS 16.5.1, Spotify version 8.8.46 The “Your Library” header won’t minimize when I scroll down through my library (see highlighted area in the attached screenshot). The headers ...
  • Billy-J
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • (iOS)
    Interface
    interface bug
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot disable Enhance feature offline on iOS Spotify app

PlanPremiumDeviceiPhone 13 ProOperating SystemiOS 16.1.1My Question or IssueI turned off mobile data and I disabled wifi, my phone is completely disconnected from the Internet. However, my “Liked songs” is stuck with the “Enhanced” feature turned on,...

  • Newbie
  • Plan Premium Device iPhone 13 Pro Operating System iOS 16.1.1 My Question or Issue I turned off mobile data and I disabled wifi, my phone is completely disconnected from the Internet. Howeve...
  • violaiv
  • Casual Listener
  • 6484 Views
  • 16 replies
  • 4 likes
  • 6484 Views
  • 16 replies
  • 4 likes

Superuser Contribution Automatic skipping of unavailable songs causes wrong visuals to be displayed

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 16.5.1 My Question or IssueAs should happen, unavailable songs that are queued are automatically skipped. This causes the visuals of the previous song, cover image, video, etc. to repl...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 16.5.1   My Question or Issue As should happen, unavailable songs that are queued are automatically skipped. Th...
  • Susan_GP
  • Moderator
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Song on repeat

Every time when i start listening to music, next song is Mac Millers “Object in the Mirror”. On repeat!Cant listening more then 1 trackPlanPremiumCountryTurkeyDeviceIphone 12macbook proOperating SystemiOS 16 My Question or IssueEvery time when i star...

  • Visitor
  • Every time when i start listening to music, next song is Mac Millers “Object in the Mirror”.  On repeat! Cant listening more then 1 track Plan Premium Country Turkey Device Iphone 12 mac...
  • Lyubka
  • Moderator
  • 582 Views
  • 6 replies
  • 0 likes
  • 582 Views
  • 6 replies
  • 0 likes

Superuser Contribution Podcast adverts only on 4g/ cellular data

PlanPremiumCountryUkDeviceiPhoneOperating SystemiOS My Question or Issue I use my iPhone to listen to podcasts on Spotify. I’ve realised recently that I only get adverts when I’m on 4G and not when listening on Wi-Fi. How can I get rid of the adverts...

  • Visitor
  • Plan Premium Country Uk Device iPhone Operating System iOS     My Question or Issue   I use my iPhone to listen to podcasts on Spotify. I’ve realised recently that I only g...
  • Joan
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashes due to high CPU usage when in background

PlanPremiumCountryJapanDeviceiPhone 13 Pro MaxOperating SystemiOS 16.5 My Question or IssueSpotify iOS app (8.8.44) crashes when playing on background. In the error log which I can see, it seems the app consumes CPU a lot in background and app proces...

  • Newbie
  • Plan Premium Country Japan Device iPhone 13 Pro Max Operating System iOS 16.5   My Question or Issue Spotify iOS app (8.8.44) crashes when playing on background. In the error log which...
  • sapsify
  • Newbie
  • 644 Views
  • 2 replies
  • 1 likes
  • 644 Views
  • 2 replies
  • 1 likes

8.8.30 notifications update help

Hello, I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and quickly unfollow someone if my following notification will still app...

  • Regular
  •   Hello,   I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and ...
  • prakhar76
  • Newbie
  • 1317 Views
  • 2 replies
  • 1 likes
  • 1317 Views
  • 2 replies
  • 1 likes

Superuser Contribution App closes out

App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app.

  • Casual Listener
  • App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app. 
  • Casieor
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Superuser Contribution OFFLINE

Olá, tenho a conta premium duo.as músicas estão baixadas tudo ok. Quando coloco o celular em modo off-line ele não reproduz

  • Newbie
  • Olá, tenho a conta premium duo. as músicas estão baixadas tudo ok. Quando  coloco o celular em modo off-line ele não reproduz 
  • Eni
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Keeps Closing On Podcasts

Hi everyone. My spotify will not play podcasts. If I try to do anything, the app will just completely shut down. I have tried multiple podcasts, and it still closes out. If I try to rewind, add a sleep timer, anything. I don’t have these problems wit...

  • Visitor
  • Hi everyone. My spotify will not play podcasts. If I try to do anything, the app will just completely shut down. I have tried multiple podcasts, and it still closes out. If I try to rewind, add a sle...
  • Eni
  • Moderator
  • 840 Views
  • 1 replies
  • 0 likes
  • 840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Off-line music list of tracks partially erased

PlanFree/PremiumCountryMéxicoDevice(iPhone 12)Operating SystemiOS 16.5.1 Hello. Seems that in the community forum there are several complains about this issue since long time ago (i have seen posts from 2018, 19, etc) with not a real review from spot...

  • Regular
  • Plan Free/Premium Country México Device (iPhone 12) Operating System iOS 16.5.1   Hello. Seems that in the community forum there are several complains about this issue since long time a...
  • AlejaR
  • Moderator
  • 1769 Views
  • 4 replies
  • 0 likes
  • 1769 Views
  • 4 replies
  • 0 likes