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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36780 Views
  • 15 replies
  • 36 likes
  • 36780 Views
  • 15 replies
  • 36 likes

Superuser Contribution Search bar in Liked Songs Disappears When Smart Shuffle is On

 PlanPremium FamilyCountryTurkey DeviceiPhone 13Operating SystemiOS 16.1.1App Version8.8.32 My Question or IssueAs described in the title, search bar disappears when smart shuffle is turned on. It makes no sense for it to be invisible when smart shuf...

D19A55FA-E2C3-425D-913D-9C992A6F9C4D.png 9C55BB09-174C-4996-979C-FBD112BCCFA9.png EBC0772A-4C0F-46A3-9180-1C4217C4A30C.png
  • Newbie
  •   Plan Premium Family Country Turkey   Device iPhone 13 Operating System iOS 16.1.1 App Version 8.8.32   My Question or Issue As described in the title, search bar disappears ...
  • Eni
  • Moderator
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

Solved!! Chrome 71 returns "unsupportes browser" on iOS

Plan PremiumDevice iPadOperating System iOS 10.3.3 Trying to run spotify on old iPad. I know, i know: Even the last Spotify app for this iOS version (Spotify iOS 8.8) will not work as per " Login fails on iPad 4th Generation iOS 10.3.3 - The Spotify ...

  • Newbie
  • Plan Premium Device iPad Operating System iOS 10.3.3   Trying to run spotify on old iPad.   I know, i know: Even the last  Spotify app for this iOS version (Spotify iOS...
  • ParentalControl
  • Composer
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Some of my downloaded music wont play offline

PlanPremiumCountryAustraliaDeviceiPhone 14 Pro Max Operating SystemiOS 16.4.1(a) My Question or IssueSo I have a lottt of music downloaded and usually listening offline works perfectly fine, but now if im offline I can’t listen to selected artists (y...

  • Newbie
  • Plan Premium Country Australia Device iPhone 14 Pro Max  Operating System iOS 16.4.1(a)   My Question or Issue So I have a lottt of music downloaded and usually listening offline ...
  • OneByBoo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Jumping back to the top

PlanPremiumCountryUK DeviceiPhone X Operating SystemiOS 15.5 App Version 8.7.46.1678 I updated the app today and every time I scroll down and press and album or playlist when I go back it jumps to the top of the main page. Example I scrolled down to ...

  • Music Fan
  • Plan Premium Country UK   Device iPhone X   Operating System iOS 15.5   App Version  8.7.46.1678   I updated the app today and every time I scroll down and pr...
  • Emman25
  • Visitor
  • 4384 Views
  • 32 replies
  • 0 likes
  • 4384 Views
  • 32 replies
  • 0 likes

Superuser Contribution Luis

Me dice que alcance el límite de dispositivos y no puedo descargar música

  • Newbie
  • Me dice que alcance el límite de dispositivos y no puedo descargar música 😕 
  • Eni
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution music is not playing offline

Hi there, unfortunately, the songs that I liked and downloaded on my device do not turn on offline. I don't know why this is happening given that I have a student premium subscription. Please tell me what to do.

  • Visitor
  • Hi there, unfortunately, the songs that I liked and downloaded on my device do not turn on offline. I don't know why this is happening given that I have a student premium subscription. Please tell me...
  • Eni
  • Moderator
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists Songs Won’t Download

over the last few weeks, none of my playlist songs will download. When I open any playlist, the download arrow icon just spins and spins. I have tried all the suggested troubleshooting steps (clear cache, update app, clear downloads, uninstall and re...

  • Casual Listener
  • over the last few weeks, none of my playlist songs will download.  When I open any playlist, the download arrow icon just spins and spins.    I have tried all the suggested troublesho...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify still playing on phone as well as speaker

PlanPremiumCountryUKDeviceiPhone 13 proOperating SystemiOS iOS 16.4.1 (20E252) My Question or IssueAbout two weeks ago when I try to transfer playback from my phone to a remote speaker (Amazon Echo) it plays on on the remote device but still plays on...

  • Newbie
  • Plan Premium Country UK Device iPhone 13 pro Operating System iOS iOS 16.4.1 (20E252)   My Question or Issue About two weeks ago when I try to transfer playback from my phone to a...
  • OscarDC
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution karaoke mode went missing

I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this feature anymore. I tried a lot of different songs, but t...

  • Visitor
  • I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this featu...
  • ulihake
  • Newbie
  • 15487 Views
  • 12 replies
  • 9 likes
  • 15487 Views
  • 12 replies
  • 9 likes

Solved!!Superuser Contribution Displaying wrong Artist Bio under new feature

My Question or IssueWhy is everyone’s artist bio preview Taylor Swift’s? Taylor Swift‘s Artist Bio is provided under new artist bio preview feature when on the currently playing song page (see attached screenshots).This occurs even though the artist ...

  • Newbie
  • My Question or Issue Why is everyone’s artist bio preview Taylor Swift’s?   Taylor Swift‘s Artist Bio is provided under new artist bio preview feature when on the currently playing song page...
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution “Hide” button not working

I don’t really like Katy Perry’s newer songs so I tried to hide one of them when it started to play when I was listening to my “Suggested Songs” playlist. I included a video where I try pressing on the button multiple times to no avail. Is it possibl...

  • Casual Listener
  • I don’t really like Katy Perry’s newer songs so I tried to hide one of them when it started to play when I was listening to my “Suggested Songs” playlist. I included a video where I try pressing on t...
  • Alex
  • Spotify Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics close by themselves

Whenever I click on the lyrics to expand them, they close by themselves and exit out of the song that is currently playing. This only seems to happen when I am scrolling and then click the lyrics. (Video attached) It does not happen when I do not scr...

  • Casual Listener
  • Whenever I click on the lyrics to expand them, they close by themselves and exit out of the song that is currently playing. This only seems to happen when I am scrolling and then click the lyrics. (V...
  • Dian
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • iOS
  • 246 Views
  • 3 replies
  • 0 likes

Superuser Contribution My local files are not working and appear gray on iphone

PlanPremiumDeviceiPhone 14My Question or IssueI just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fine with local files and has cover art on it. When it was working on my...

  • Regular
  •   Plan Premium Device iPhone 14 My Question or Issue I just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fin...
  • bryonsbanks
  • Casual Listener
  • 3955 Views
  • 19 replies
  • 0 likes
  • 3955 Views
  • 19 replies
  • 0 likes

Bring back quickly “liking” a song from the actions menu

In the iOS app, it was possible to “like” a song from the kabab menu, but now you’ve introduced an additional click by having to select “add to playlist”, then select liked songs. Please bring back the quick action of liking a song from the menu. It’...

  • Casual Listener
  • In the iOS app, it was possible to “like” a song from the kabab menu, but now you’ve introduced an additional click by having to select “add to playlist”, then select liked songs. Please bring back t...
  • OscarDC
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

I hate suggested tracks. How do I get rid of them?

Whenever I'm listening to an artist's album on Spotify that I've never heard before, I get super excited -- especially when it just comes out. Yet for some reason, all of these annoying suggested tracks get in the way. In fact, it's gotten so frustra...

  • Newbie
  • Whenever I'm listening to an artist's album on Spotify that I've never heard before, I get super excited -- especially when it just comes out. Yet for some reason, all of these annoying suggested tra...
  • Dud950
  • Regular
  • 326 Views
  • 1 replies
  • 1 likes
  • Help
  • 326 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playing queue being changed automatically after pause/play action

Hi,I'm using Spotify 3.3.0 on iOS 8.3, iPhone.I recentlly found that the playing queue would be changed automatically when I pause then play again on iPhone.It seems like if you pause then play again, some how the way you play an album will be change...

  • Casual Listener
  • Hi, I'm using Spotify 3.3.0 on iOS 8.3, iPhone. I recentlly found that the playing queue would be changed automatically when I pause then play again on iPhone. It seems like if you pause then...
  • MihailY
  • Moderator
  • 372 Views
  • 2 replies
  • 2 likes
  • 372 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution iOS app loading indefinetly - no access to music

PlanPremiumDeviceiPhone 14Operating SystemiOS 16.4.1 but already had the issue on the earlier version tooMy Question or IssueImpossible to use the app and listen to music since Friday 21st April. When I open the app i arrive to the home page (which d...

  • Casual Listener
  • Plan Premium Device iPhone 14 Operating System iOS 16.4.1 but already had the issue on the earlier version too My Question or Issue Impossible to use the app and listen to music since Friday...
  • O_neeey
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast’s New Episodes only reaches so far back

PlanPremiumCountryUkDeviceiPhone 13 ProOperating SystemiOS 16.4.1 My Question or IssueSince a week ago or so, I can only scroll less than a day’s worth of podcast releases in the New Episodes playlist before I reach the end of the list.

  • Casual Listener
  • Plan Premium Country Uk Device iPhone 13 Pro Operating System iOS 16.4.1   My Question or Issue Since a week ago or so, I can only scroll less than a day’s worth of podcast releases in...
  • MihailY
  • Moderator
  • 334 Views
  • 8 replies
  • 1 likes
  • 334 Views
  • 8 replies
  • 1 likes

Superuser Contribution Stuck on downloaded music

PlanForward /PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Forward /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • AlejaR
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicates

PlanPremiumCountryukDevice(iPhone seOperating System(iOS 10My Question or IssueSpotify no longer notifys me when i'm about to add a duplicate song to a playlist- and I mean literlaly the same, from the same album etc. When I go to delete the duplicat...

  • Visitor
  • Plan Premium Country uk Device (iPhone se Operating System (iOS 10 My Question or Issue Spotify no longer notifys me when i'm about to add a duplicate song to a playlist- and I mean literlal...
  • AlejaR
  • Moderator
  • 182 Views
  • 1 replies
  • 1 likes
  • 182 Views
  • 1 replies
  • 1 likes