Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
139217 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
In the desktop app, all devices on my local network show up. On the mobile app( iPhone) only a few devices show up
In the desktop app, all devices on my local network show up. On the mobile app( iPhone) only a few devices show up
Moderator
477 Views
1 replies
0 likes
Available Device Storage82gbSongs Downloaded~2,000PlanPremium DuoCountry USADevice(iPhone8)Operating System(iOS 16.3.1) My Question or IssueYes, seems downloads on my phone have come to what could be called an abrupt stop. It takes approximately 12 m...
Available Device Storage 82gb Songs Downloaded ~2,000 Plan Premium Duo Country USA Device (iPhone8) Operating System (iOS 16.3.1) My Question or Issue Yes, seems downloads on my p...
Visitor
5424 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13 Pro MaxOperating SystemiOS 17.1.1 My Question or IssueWhen viewing a users profile, selecting the action button ‘See all playlists’ expands the recent artist list but selecting outside or beside the button expands...
Plan Premium Country USA Device iPhone 13 Pro Max Operating System iOS 17.1.1 My Question or Issue When viewing a users profile, selecting the action button ‘See all playlist...
Moderator
357 Views
1 replies
0 likes
I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify starts playing through my phone speakers. I’d like S...
I play Spotify in my car through Apple Car Play. When I turn off my car, Spotify displays a play icon on my phone. If I accidentally touch the icon, like when putting my phone in my pocket, Spotify...
Moderator
292 Views
1 replies
0 likes
If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the album then stop? Is this an intentional change or ...
If I create a link for an album, previously if you created a link for the first song in an album it would keep playing the album until its end. Now if I link a song it will only play that song of the...
Moderator
1101 Views
5 replies
0 likes
I can’t believe there’s not more posts about Spotify removing the ability to delete a song from a playlist on iOS. This feature was asked for for years and FINALLY was added, and now, sometime in late 2021 (I think?) Spotify actually removed the feat...
I can’t believe there’s not more posts about Spotify removing the ability to delete a song from a playlist on iOS. This feature was asked for for years and FINALLY was added, and now, sometime in lat...
Newbie
2283 Views
12 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 12 ProOperating SystemiOS 15.4.1 My Question or Issue (All playlists are downloaded on local storage) Maybe backstory might be helpful, may not add anything. Earlier today I was sitting in a hot tub, phone ...
Plan Premium Country United States Device iPhone 12 Pro Operating System iOS 15.4.1 My Question or Issue (All playlists are downloaded on local storage) Mayb...
Visitor
872 Views
2 replies
0 likes
Plan: PremiumCountry: USA Device: iPhone 12Operating System: iOS 16.2 My Question or IssueAsking Siri to skip a song is not working with the Bluetooth speaker I use every day. Stopped within the last week. I restarted my phone and it did not work. I ...
Plan: Premium Country: USA Device: iPhone 12 Operating System: iOS 16.2 My Question or Issue Asking Siri to skip a song is not working with the Bluetooth s...
Newbie
3923 Views
15 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 15 ProOperating SystemiOS 17.1.1My Question or IssueI block Drake because I dislike his music. He has been blocked on my account for years. I am still getting top-of-app ads for his music even though I have never lis...
Plan Premium Country USA Device iPhone 15 Pro Operating System iOS 17.1.1 My Question or Issue I block Drake because I dislike his music. He has been blocked on my account for years. I am st...
Moderator
1049 Views
3 replies
0 likes
PlanPremiumCountry Device(iPhone 7Plus) My Question or Issuei know it might be bc i didn't updated my ios but i still update the spotify app regularly and i can't rearrange my queue for some time now. My macbook doesn't have the same problem though.
Plan Premium Country Device (iPhone 7Plus) My Question or Issue i know it might be bc i didn't updated my ios but i still update the spotify app regularly and i ...
Moderator
455 Views
3 replies
0 likes
It will not even show the album cover and the time of the song. When I turn up the volume it doesn't turn it up, instead it turns up my ringer. My app is the latest version
It will not even show the album cover and the time of the song. When I turn up the volume it doesn't turn it up, instead it turns up my ringer. My app is the latest version
Regular
669 Views
4 replies
0 likes
Abend zusammen,weiß jemand warum auf dem iPhone XS von meiner Mutter die Musikwiedergabe stumm gestartet wird wenn mein Vater auf seinem 14er Musik über Spottify laut abspielt? Jeder hat eine eigene Apple id und nen eigenen Spottify Account, wobei de...
Abend zusammen, weiß jemand warum auf dem iPhone XS von meiner Mutter die Musikwiedergabe stumm gestartet wird wenn mein Vater auf seinem 14er Musik über Spottify laut abspielt? Jeder hat eine eigen...
Moderator
389 Views
1 replies
0 likes
PlanPremiumDeviceIphone 7sOperating SystemiOS 13.5.1 My Question or IssueI have tried to use the music sticker to play one of my Spotify songs on Instagram stories. I don’t want to use the share option from Spotify, this works but it doesn’t play any...
Plan Premium Device Iphone 7s Operating System iOS 13.5.1 My Question or Issue I have tried to use the music sticker to play one of my Spotify songs on Instagram stories. I don’t want ...
Visitor
87132 Views
12 replies
5 likes
PlanPremium CountryUnited States DeviceiPhone 12 ProOperating SystemiOS 17.1.1 and Windows 10My Question or IssueMy songs from my pc are being duplicated onto my phone. What I mean is that I have 360 songs, which is correct amount, that appear on my ...
Plan Premium Country United States Device iPhone 12 Pro Operating System iOS 17.1.1 and Windows 10 My Question or Issue My songs from my pc are being duplicated onto my p...
Moderator
912 Views
3 replies
1 likes
Hi! As a long time Spotify user, I love controlling music with my Apple Watch. But I would love so much to be able to see album arts on my watch screen. My idea is that, by default, we get the classic music controls, and if we long-press this screen,...
Hi! As a long time Spotify user, I love controlling music with my Apple Watch. But I would love so much to be able to see album arts on my watch screen. My idea is that, by default,...
Casual Listener
9278 Views
4 replies
8 likes
please make the lyrics like it was before. I dont want to click a button to go to the lyrics I would rather just scroll down and reach the lyrics easily.
please make the lyrics like it was before. I dont want to click a button to go to the lyrics I would rather just scroll down and reach the lyrics easily.
Moderator
351 Views
1 replies
2 likes
hi Everybody, I'm using Spotify on my Volvo XC40 2024 model. I installed the Spotify app and I can see all my playlists. However, when I click on the Playlist to see the songs and start listening I receive the message "no media available for browsing...
hi Everybody, I'm using Spotify on my Volvo XC40 2024 model. I installed the Spotify app and I can see all my playlists. However, when I click on the Playlist to see the songs and start listening I r...
Moderator
1112 Views
1 replies
0 likes
Every time I try to get to an artist's page my app would crash. But I can access an album or a song easily. This is the first time it's ever happened to me. Any reason why?
Every time I try to get to an artist's page my app would crash. But I can access an album or a song easily. This is the first time it's ever happened to me. Any reason why?
Moderator
4550 Views
22 replies
0 likes
Plan: Premium DuoDevice: iPhone SE on iOS 13.4.1I created the playlist and added there some local mp3 music files. When I press the button of downloading all playlist nothing happens. The button just turns green.I checked all recommendations from Spo...
Plan: Premium Duo Device: iPhone SE on iOS 13.4.1 I created the playlist and added there some local mp3 music files. When I press the button of downloading all playlist nothing happens. The ...
Visitor
21848 Views
8 replies
0 likes
My setup:Premium (Individual)iOS 16.3 iPhone 13 Pro MaxStreaming Audio Quality: Very High/High (or Automatic)Download Quality: Very highListening via Bluetooth (WH-1000XM5)Apple Watch enabledWhen selecting any song from any of my playlists, Spotify s...
My setup: Premium (Individual) iOS 16.3 iPhone 13 Pro Max Streaming Audio Quality: Very High/High (or Automatic) Download Quality: Very high Listening via Bluetooth (WH-1000XM5) Apple Watch...
Regular
681 Views
4 replies
1 likes
