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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Why doesn’t my Spotify search feature work?

Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged out of my account and deleted the app to reinstall ...

  • Newbie
  • Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged ...
  • Eni
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song slide bar not working

Not able to move the slide bar forward or backwards also the previous song play button is disabled.PlanFreeCountryIndiaDeviceiphone xROperating Systemios 16.2 My Question or IssueNot able to move the slide bar forward or backwards also the previous s...

  • Newbie
  • Not able to move the slide bar forward or backwards also the previous song play button is disabled. Plan Free Country India Device iphone xR Operating System ios 16.2   My Question or ...
  • ITheLoneWolfI
  • Casual Listener
  • 2967 Views
  • 6 replies
  • 0 likes
  • 2967 Views
  • 6 replies
  • 0 likes

Superuser Contribution Still can’t see the lyrics

Hi, i can’t see lyrics in my Spotify now, but i could earlier. I followed all the steps suggested in the FAQs (logout, disinstall the app, delete the cache ecc) but still nothing. It seems that the dedicated section disappeared. What can I do?

  • Casual Listener
  • Hi, i can’t see lyrics in my Spotify now, but i could earlier. I followed all the steps suggested in the FAQs (logout, disinstall the app, delete the cache ecc) but still nothing. It seems that the d...
  • Anto_0596
  • Casual Listener
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Video playback fails

When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, then the podcast automatically stops and when I go in...

  • Visitor
  • When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, th...
  • Lyubka
  • Moderator
  • 4504 Views
  • 21 replies
  • 1 likes
  • Mobile
    Podcasts
  • 4504 Views
  • 21 replies
  • 1 likes

Superuser Contribution App Crashing

Lately when playing music and listening to podcasts, the app will crash and stop playing.

  • Visitor
  • Lately when playing music and listening to podcasts, the app will crash and stop playing. 
  • Not applicable
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full album play

Hi there, I've created a playlist and added some albums but on mobile I can't seem to play a full album in order without it switching to another song from another album straight after the first song in the original album. I have premium.

  • Visitor
  • Hi there, I've created a playlist and added some albums but on mobile I can't seem to play a full album in order without it switching to another song from another album straight after the first song ...
  • OscarDC
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cannot sync local files over network but it worked yesterday

PlanPremiumCountryUSADeviceiphone x, google pixel 4a5gOperating Systemwindows 10, ios 15.6, android 12 My Question or IssueI've been using local files for a few years now and usually I can figure out how to get files to sync to my phones via wifi mys...

  • Casual Listener
  • Plan Premium Country USA Device iphone x, google pixel 4a5g Operating System windows 10, ios 15.6, android 12   My Question or Issue I've been using local files for a few years now and...
  • jlew2
  • Casual Listener
  • 832 Views
  • 5 replies
  • 0 likes
  • 832 Views
  • 5 replies
  • 0 likes

Solved!! Took a screenshot and hit share by accident

I took a screenshot of my playlist and the share banner came up at the top and I accidentally hit share. Where does this share the screenshot to? And can it be undone?

  • Regular
  • I took a screenshot of my playlist and the share banner came up at the top and I accidentally hit share. Where does this share the screenshot to? And can it be undone?
  • 22ux4q6zci4dpk2esgev
  • Visitor
  • 5376 Views
  • 2 replies
  • 0 likes
  • 5376 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can’t see albums or songs on artist page

PlanPremiumCountryUSADeviceiPhone XrOperating SystemiOS 12 My Question or IssueI can’t see a list of albums or tracks from the artist page. Expanding the three bullet menu on the top-right doesn’t show any additional information that might lead me to...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xr Operating System iOS 12   My Question or Issue I can’t see a list of albums or tracks from the artist page. Expanding the three bullet menu on...
  • Hanky_F
  • Visitor
  • 24467 Views
  • 7 replies
  • 1 likes
  • 24467 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can’t download my favorite Songs Playlist.

PlanPremiumCountrySwitzerlandDeviceiPhone 14 ProOperating SystemiOs My Question or IssueAs the title said, I can’t download my favorite songs playlist, but any other “normal” playlist I can download. There isn’t the download button, only the shuffle ...

  • Visitor
  • Plan Premium Country Switzerland Device iPhone 14 Pro Operating System iOs   My Question or Issue As the title said, I can’t download my favorite songs playlist, but any other “normal”...
  • Lyubka
  • Moderator
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing

PlanPremiumCountryUsaDeviceiphone 14 proOperating System(iOS 16.5 My Question or IssueLast couple weeks spotify will keep pausing on its own every few songs. I could be playing music out loud and away from my phone, driving and connect to carplay, th...

  • Newbie
  • Plan Premium Country Usa Device iphone 14 pro Operating System (iOS 16.5   My Question or Issue Last couple weeks spotify will keep pausing on its own every few songs. I could be playi...
  • Not applicable
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Lyrics are not showing

PlanFreeDeviceIphone 13My Question or Issuemy spotify lyrics are not showing even though it shows on my desktop. Please bring a solution. I have tried everything.

  • Newbie
  • Plan Free Device Iphone 13 My Question or Issue my spotify lyrics are not showing even though it shows on my desktop. Please bring a solution. I have tried everything.  
  • MateusM
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not finding local devices

PlanPremiumCountryGermanyDevice(iPhone SE 2022)Operating SystemiOS 16.5.1 No devices are found on this device i.e. Speakers. I have a Samsung phone and it works fine on that.

  • Newbie
  • Plan Premium Country Germany Device (iPhone SE 2022) Operating System iOS 16.5.1   No devices are found on this device i.e. Speakers. I have a Samsung phone and it works fine on that. ...
  • Vasil
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant disable video playback

selected “audio playbacknonly” in settings but podcast video still plays PlanPremiumCountryUSADevice(IPHONE 13Operating System(16.4.1) My Question or Issue

  • Regular
  • selected “audio playbacknonly” in settings but podcast video still plays    Plan Premium Country USA Device (IPHONE 13 Operating System (16.4.1)   My Question or Issue ...
  • MihailY
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bad design - title is repeated

Yet another example of Spotify's atrocious design.Why does the title of what is playing need to be repeated in the top section?This is clutter, ugly, and serves zero function.

  • Roadie
  • Yet another example of Spotify's atrocious design. Why does the title of what is playing need to be repeated in the top section? This is clutter, ugly, and serves zero function.
  • Dian
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution "REMOVE" button font inconsistent with UI

PlanPremiumCountrySingaporeDeviceiPhone 12Operating SystemiOS 16 My Question or IssueWhen removing a song from the queue, the "REMOVE" button at the bottom has a font inconsistent with the rest of the UI.

  • Newbie
  • Plan Premium Country Singapore Device iPhone 12 Operating System iOS 16   My Question or Issue When removing a song from the queue, the "REMOVE" button at the bottom has a font inconsi...
  • Dian
  • Spotify Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange moveable artwork

Since the newiphone update, you now have to apply longer pressure in order to swipe forward/back. But then if you leave you finger down for too long you get this ugly mess where the artwork moves and duplicates over the exisitng artwork.What on earth...

  • Roadie
  • Since the newiphone update, you now have to apply longer pressure in order to swipe forward/back. But then if you leave you finger down for too long you get this ugly mess where the artwork moves and...
  • Dian
  • Spotify Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Can't use AI DJ

Plan: PremiumCountry: USA Device: iPhone 13 Pro, IOS 16.4 My Question or Issue:Hi there, after learning about the new AI DJ option for premium users in the US, I would love to try it out, however after looking through my whole app, (specifically the ...

  • Newbie
  • Plan: Premium Country: USA   Device: iPhone 13 Pro, IOS 16.4   My Question or Issue: Hi there, after learning about the new AI DJ option for premium users in the US, I would love...
  • Not applicable
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes