Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47672 Views
  • 15 replies
  • 36 likes
  • 47672 Views
  • 15 replies
  • 36 likes

Apple watch does not sync listening history

Free/Premium: Premium Device: Apple Watch Series 4, watchOS 9 My Question or Issue: So I realise this is probably not a huge issue for a lot of people but I listen to music a lot on my watch so a significant amount of the hours I spend listening to s...

  • Regular
  • Free/Premium: Premium     Device: Apple Watch Series 4, watchOS 9   My Question or Issue:   So I realise this is probably not a huge issue for a lot of people but I listen ...
  • thebertozz
  • Music Fan
  • 586 Views
  • 1 replies
  • 1 likes
  • 586 Views
  • 1 replies
  • 1 likes

Apple Watch app cannot resume playing after stopping reproduction with AirPods

PlanPremiumCountryItalyDeviceiPhone XS, Apple Watch Series 7 LTEOperating SystemiOS 16.5 and Watch 0S 9.5.1 Spotify App version 8.8.44.458 My Question or IssueHi! I always go for a walk with my Watch Series 7 LTE without my phone, and with AirPods 3 ...

  • Music Fan
  • Plan Premium Country Italy Device iPhone XS, Apple Watch Series 7 LTE Operating System iOS 16.5 and Watch 0S 9.5.1   Spotify App version   8.8.44.458   My Question or Issu...
  • thebertozz
  • Music Fan
  • 628 Views
  • 1 replies
  • 1 likes
  • LTE
    Reproduction issue
    streaming
    visual
  • 628 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't view Liked songs on iPhone. "Something went wrong. Have another go?" then a Try Again button

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13.4.1 Whenever I navigate to my list of Liked songs on my phone, it's blank and says Something went wrongHave another go?and then a Try Again button. This issue has persisted through ...

  • Visitor
  • Plan Premium Country United States Device iPhone XR Operating System iOS 13.4.1   Whenever I navigate to my list of Liked songs on my phone, it's blank and says   Something went ...
  • Eni
  • Moderator
  • 7634 Views
  • 5 replies
  • 0 likes
  • 7634 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Songs in search not playing

PlanFreeCountrySlovakiaDeviceiPhone 12 miniOperating SystemiOS 16.5 My Question or IssueExact songs (playlists and albums work correctly) in search are not working, it will show something wrong, please try again later button. Tried logging out/in and...

  • Casual Listener
  • Plan Free Country Slovakia Device iPhone 12 mini Operating System iOS 16.5   My Question or Issue Exact songs (playlists and albums work correctly) in search are not working, it will s...
  • LukasGereg
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My Mixtapes 1..6 are gone (again)

I really like the numbered mix tapes (1..6), they fit my taste a lot better than e. g. the genre mix tapes. About two years ago, they disappears from the home page. I was first really disappointed, only to discover that they were moved to Search —> M...

  • Casual Listener
  • I really like the numbered mix tapes (1..6), they fit my taste a lot better than e. g. the genre mix tapes. About two years ago, they disappears from the home page. I was first really disappointed, o...
  • Slartibartfaß
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Player is jumping back to que from a selected playlist after playing the first song

When I search for a song and select a playlist the player keeps jumping back to the previouse que after the first song is played. Really anoying when you want a mood playlist for a quiet evening and the list jumps back to your workoutlist or kids son...

  • Casual Listener
  • When I search for a song and select a playlist the player keeps jumping back to the previouse que after the first song is played. Really anoying when you want a mood playlist for a quiet evening and ...
  • OscarDC
  • Moderator
  • 596 Views
  • 5 replies
  • 1 likes
  • 596 Views
  • 5 replies
  • 1 likes

Superuser Contribution Desktop Local Files Sync Not Working

I’ve been trying to sync some songs to listen on my Iphone and they won’t sync. I followed all the instructions but in most post it asks to “Enable local files sync from Desktop” on settings in your mobile device. However, on my phone it doesn’t show...

  • Newbie
  • I’ve been trying to sync some songs to listen on my Iphone and they won’t sync. I followed all the instructions but in most post it asks to “Enable local files sync from Desktop” on  settings in...
  • Joan
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution why is the discover weekly shuffled on my account but not on my friend's?

when i try to listen to my discover weekly, its displayed in shuffle, though, when i listen on my friend's account, its displayed not on shuffle and we both have the Spotify free plan.

  • Casual Listener
  • when i try to listen to my discover weekly, its displayed in shuffle, though, when i listen on my friend's account, its displayed not on shuffle and we both have the Spotify free plan.
  • Eni
  • Moderator
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I get my Spotify skips to reset?

Ever since yesterday. I haven’t been able to skip songs (even after the hourly reset). I’ve already tried restarting and redownloading the app.

  • Visitor
  • Ever since yesterday. I haven’t been able to skip songs (even after the hourly reset). I’ve already tried restarting and redownloading the app.
  • WaltPipp
  • Visitor
  • 4097 Views
  • 6 replies
  • 1 likes
  • 4097 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Bring back search for playlist when Adding to playlist

PlanPremiumCountryAustraliaDeviceiPhone 12Operating SystemiOS 15 My Question or IssueI have a lot of playlists and the update removing the ability to search when I'm adding a song to the playlist means I have to scroll through all of them to find the...

  • Regular
  • Plan Premium Country Australia Device iPhone 12 Operating System iOS 15   My Question or Issue I have a lot of playlists and the update removing the ability to search when I'm adding a...
  • ac430
  • Regular
  • 1083 Views
  • 6 replies
  • 0 likes
  • 1083 Views
  • 6 replies
  • 0 likes

Superuser Contribution I can’t edit playlists—buttons not working

I recently uninstalled and reinstalled spotify in the same day. Since then, the app has changed and seems broken. I used to be able to see the new notifications tab where I could see who followed me and who likes my playlist but that is gone.In addit...

  • Newbie
  • I recently uninstalled and reinstalled spotify in the same day. Since then, the app has changed and seems broken. I used to be able to see the new notifications tab where I could see who followed...
  • Yordan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files

PlanFreeCountryAustralia My Question or IssueHow can I fix my problem, to toggle on the local files option and it said it’s been added to my library but local files isn’t showing in my library.

  • Visitor
  • Plan Free Country Australia   My Question or Issue How can I fix my problem, to toggle on the local files option and it said it’s been added to my library but local files isn’t showing in ...
  • Vasil
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution bring back search for playlist when adding to playlist on ios mobile

I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile

  • Regular
  • I have so many playlists it is a terrible user experience to have to scroll through to select which playlist I am trying to add a song to on ios mobile
  • Yordan
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Randomly deleted playlist

PlanPremiumCountry DeviceiPhone 12Operating SystemiOS 15.2 My Question or IssueI went to Spotify this morning and one of my new playlists I made is completely gone and I didn’t deleted it at all, is there any way I can get it back without having to r...

  • Newbie
  • Plan Premium Country   Device iPhone 12 Operating System iOS 15.2   My Question or Issue I went to Spotify this morning and one of my new playlists I made is completely gone and I...
  • Lyubka
  • Moderator
  • 1527 Views
  • 3 replies
  • 0 likes
  • 1527 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant log in

PlanPremiumCountry Device(iPhone 14pro)Operating System(iOS 16.5My Question or Issuewhen i try to log in my acc errors come that say you re offline i dont know why

  • Visitor
  •   Plan Premium Country   Device (iPhone 14pro) Operating System (iOS 16.5 My Question or Issue when i try to log in my acc errors come that say you re offline i dont know why
  • MihailY
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't able to add songs in my Spotify playlist?

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I want to add more songs in my Spotify app playlist from my iPhone but when I am...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Yordan
  • Moderator
  • 344 Views
  • 2 replies
  • 0 likes
  • iphone
  • 344 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random Radio Pops Up When Opening App

Most times when I open the Spotify app, a radio pops up automatically that I've never viewed or saved. It's definitely a glitch or bug but I'm wondering if anyone has any suggestions to fix it? I've tried the standard updating the app, deleting the a...

  • Visitor
  • ...'ve tried the standard updating the app, deleting the app, logging out and back in, but can't think of anything else to try. It's got a mortifying radio title and I'm nervous to even open the app in public...
  • Joan
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes