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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37134 Views
  • 15 replies
  • 36 likes
  • 37134 Views
  • 15 replies
  • 36 likes

Liking song from recently played playlist impossible

When viewing recently played songs in a playlist, unable to easily like song. So I should add it to a playlist? Okay, but what about the other 2500+ songs I like to randomly shuffle? None of the below information is required. However, the more you pr...

  • Regular
  • When viewing recently played songs in a playlist, unable to easily like song. So I should add it to a playlist?  Okay, but what about the other 2500+ songs I like to randomly shuffle?   ...
  • sbtrct
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't listen to offline music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on iPhone 5 will not log in

Hi all, I'm trying to get Spotify to work on my iPhone 5, model A1428, app version 8.5.28.1046 on iOS 10.3.4. I have two identical iPhone 5's, same iOS version, same model number, same app version installed on both. Whenever I try to login to the app...

  • Visitor
  • Hi all, I'm trying to get Spotify to work on my iPhone 5, model A1428, app version 8.5.28.1046 on iOS 10.3.4.  I have two identical iPhone 5's, same iOS version, same model number, same app vers...
  • mitch133
  • Casual Listener
  • 19007 Views
  • 36 replies
  • 12 likes
  • 19007 Views
  • 36 replies
  • 12 likes

Superuser Contribution Shuffle

PlanPremiumCountryNew Zealand Device(iPhone 12 pro) Operating System(iOS 16.4.1 a) My Question or Issue when you shuffle music now on the app it only shuffled through 6-10 songs not the whole playlist.

  • Visitor
  • Plan Premium Country New Zealand  Device (iPhone 12 pro)  Operating System (iOS 16.4.1 a)    My Question or Issue   when you shuffle music now on the app it only s...
  • MihailY
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Typing

PlanPremium CountryEngland DeviceiPhone 14pro My Question or IssueHi, I can’t type any word on search for any song.

  • Newbie
  •   Plan Premium   Country England   Device iPhone 14pro     My Question or Issue Hi, I can’t type any word on search for any song.  
  • MihailY
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search bar in Liked Songs Disappears When Smart Shuffle is On

 PlanPremium FamilyCountryTurkey DeviceiPhone 13Operating SystemiOS 16.1.1App Version8.8.32 My Question or IssueAs described in the title, search bar disappears when smart shuffle is turned on. It makes no sense for it to be invisible when smart shuf...

D19A55FA-E2C3-425D-913D-9C992A6F9C4D.png 9C55BB09-174C-4996-979C-FBD112BCCFA9.png EBC0772A-4C0F-46A3-9180-1C4217C4A30C.png
  • Newbie
  •   Plan Premium Family Country Turkey   Device iPhone 13 Operating System iOS 16.1.1 App Version 8.8.32   My Question or Issue As described in the title, search bar disappears ...
  • Eni
  • Moderator
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

Solved!! Chrome 71 returns "unsupportes browser" on iOS

Plan PremiumDevice iPadOperating System iOS 10.3.3 Trying to run spotify on old iPad. I know, i know: Even the last Spotify app for this iOS version (Spotify iOS 8.8) will not work as per " Login fails on iPad 4th Generation iOS 10.3.3 - The Spotify ...

  • Newbie
  • Plan Premium Device iPad Operating System iOS 10.3.3   Trying to run spotify on old iPad.   I know, i know: Even the last  Spotify app for this iOS version (Spotify iOS...
  • ParentalControl
  • Composer
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Some of my downloaded music wont play offline

PlanPremiumCountryAustraliaDeviceiPhone 14 Pro Max Operating SystemiOS 16.4.1(a) My Question or IssueSo I have a lottt of music downloaded and usually listening offline works perfectly fine, but now if im offline I can’t listen to selected artists (y...

  • Newbie
  • Plan Premium Country Australia Device iPhone 14 Pro Max  Operating System iOS 16.4.1(a)   My Question or Issue So I have a lottt of music downloaded and usually listening offline ...
  • OneByBoo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Jumping back to the top

PlanPremiumCountryUK DeviceiPhone X Operating SystemiOS 15.5 App Version 8.7.46.1678 I updated the app today and every time I scroll down and press and album or playlist when I go back it jumps to the top of the main page. Example I scrolled down to ...

  • Music Fan
  • Plan Premium Country UK   Device iPhone X   Operating System iOS 15.5   App Version  8.7.46.1678   I updated the app today and every time I scroll down and pr...
  • Emman25
  • Visitor
  • 4395 Views
  • 32 replies
  • 0 likes
  • 4395 Views
  • 32 replies
  • 0 likes

Superuser Contribution Luis

Me dice que alcance el límite de dispositivos y no puedo descargar música

  • Newbie
  • Me dice que alcance el límite de dispositivos y no puedo descargar música 😕 
  • Eni
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution music is not playing offline

Hi there, unfortunately, the songs that I liked and downloaded on my device do not turn on offline. I don't know why this is happening given that I have a student premium subscription. Please tell me what to do.

  • Visitor
  • Hi there, unfortunately, the songs that I liked and downloaded on my device do not turn on offline. I don't know why this is happening given that I have a student premium subscription. Please tell me...
  • Eni
  • Moderator
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists Songs Won’t Download

over the last few weeks, none of my playlist songs will download. When I open any playlist, the download arrow icon just spins and spins. I have tried all the suggested troubleshooting steps (clear cache, update app, clear downloads, uninstall and re...

  • Casual Listener
  • over the last few weeks, none of my playlist songs will download.  When I open any playlist, the download arrow icon just spins and spins.    I have tried all the suggested troublesho...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify still playing on phone as well as speaker

PlanPremiumCountryUKDeviceiPhone 13 proOperating SystemiOS iOS 16.4.1 (20E252) My Question or IssueAbout two weeks ago when I try to transfer playback from my phone to a remote speaker (Amazon Echo) it plays on on the remote device but still plays on...

  • Newbie
  • Plan Premium Country UK Device iPhone 13 pro Operating System iOS iOS 16.4.1 (20E252)   My Question or Issue About two weeks ago when I try to transfer playback from my phone to a...
  • OscarDC
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution karaoke mode went missing

I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this feature anymore. I tried a lot of different songs, but t...

  • Visitor
  • I had (and used) karaoke mode. I sang one song that wasn’t supported by this feature (without scoring) and then one that did have scoring. I wanted to try another song, but I couldn’t find this featu...
  • ulihake
  • Newbie
  • 15506 Views
  • 12 replies
  • 9 likes
  • 15506 Views
  • 12 replies
  • 9 likes

Solved!!Superuser Contribution Displaying wrong Artist Bio under new feature

My Question or IssueWhy is everyone’s artist bio preview Taylor Swift’s? Taylor Swift‘s Artist Bio is provided under new artist bio preview feature when on the currently playing song page (see attached screenshots).This occurs even though the artist ...

  • Newbie
  • My Question or Issue Why is everyone’s artist bio preview Taylor Swift’s?   Taylor Swift‘s Artist Bio is provided under new artist bio preview feature when on the currently playing song page...
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution “Hide” button not working

I don’t really like Katy Perry’s newer songs so I tried to hide one of them when it started to play when I was listening to my “Suggested Songs” playlist. I included a video where I try pressing on the button multiple times to no avail. Is it possibl...

  • Casual Listener
  • I don’t really like Katy Perry’s newer songs so I tried to hide one of them when it started to play when I was listening to my “Suggested Songs” playlist. I included a video where I try pressing on t...
  • Alex
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics close by themselves

Whenever I click on the lyrics to expand them, they close by themselves and exit out of the song that is currently playing. This only seems to happen when I am scrolling and then click the lyrics. (Video attached) It does not happen when I do not scr...

  • Casual Listener
  • Whenever I click on the lyrics to expand them, they close by themselves and exit out of the song that is currently playing. This only seems to happen when I am scrolling and then click the lyrics. (V...
  • Dian
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • iOS
  • 246 Views
  • 3 replies
  • 0 likes

Superuser Contribution My local files are not working and appear gray on iphone

PlanPremiumDeviceiPhone 14My Question or IssueI just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fine with local files and has cover art on it. When it was working on my...

  • Regular
  •   Plan Premium Device iPhone 14 My Question or Issue I just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fin...
  • bryonsbanks
  • Casual Listener
  • 3970 Views
  • 19 replies
  • 0 likes
  • 3970 Views
  • 19 replies
  • 0 likes

Bring back quickly “liking” a song from the actions menu

In the iOS app, it was possible to “like” a song from the kabab menu, but now you’ve introduced an additional click by having to select “add to playlist”, then select liked songs. Please bring back the quick action of liking a song from the menu. It’...

  • Casual Listener
  • In the iOS app, it was possible to “like” a song from the kabab menu, but now you’ve introduced an additional click by having to select “add to playlist”, then select liked songs. Please bring back t...
  • OscarDC
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

I hate suggested tracks. How do I get rid of them?

Whenever I'm listening to an artist's album on Spotify that I've never heard before, I get super excited -- especially when it just comes out. Yet for some reason, all of these annoying suggested tracks get in the way. In fact, it's gotten so frustra...

  • Newbie
  • Whenever I'm listening to an artist's album on Spotify that I've never heard before, I get super excited -- especially when it just comes out. Yet for some reason, all of these annoying suggested tra...
  • Dud950
  • Regular
  • 326 Views
  • 1 replies
  • 1 likes
  • Help
  • 326 Views
  • 1 replies
  • 1 likes