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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37298 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102900 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1316 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299242 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126021 Views

19 replies

38 likes

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  • 19 replies
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Music can NOT play at all

So when i try to click on the song to play nothing happens, and when i go to my song list and click the song, it doesn't play and the shuffle play button moves. So the only way to play something is by clicking that button. however if i click it, it p...

Newbie

So when i try to click on the song to play nothing happens, and when i go to my song list and click the song, it doesn't play and the shuffle play button moves. So the only way to play something is b...

Bittencourt

Spotify Star

506 Views

2 replies

0 likes

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Solved!! May 2017 update - now not working on Connected Drive

Since updating the app this morning Spotify just freezes in my Connected Drive and I can't play music. Any help before I wind up Spotify support?

Casual Listener

Since updating the app this morning Spotify just freezes in my Connected Drive and I can't play music. Any help before I wind up Spotify support?

RichardWills73

Casual Listener

569 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify for IOS keeps shutting down

Hello,I have been facing this issue with spotify - premium account - always shutting down just one minute after i turn it on. It's been happening for months and even after getting it updates multiple times the issue is still not fixed. I read somewhe...

Casual Listener

Hello, I have been facing this issue with spotify - premium account - always shutting down just one minute after i turn it on. It's been happening for months and even after getting it updates mult...

Maria_B

Moderator

526 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Sync local files between Desktop and iOS

When I try to sync my files between Spotify for Mac and iOS I only see the playlists itself on mij iPhone and no songs. What I do on Mac: choose the source where my local files are stored. Dragging them in a playlist. Waiting a minute and open Spotif...

Visitor

When I try to sync my files between Spotify for Mac and iOS I only see the playlists itself on mij iPhone and no songs.   What I do on Mac: choose the source where my local files are stored. D...

Maria_B

Moderator

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Syncing local files without a desktop

I'm trying to add local files from my iPhone onto the Spotify app. I've seen how to do it but it seems to involve a desktop computer of some description. All I have is my iPhone 7 and iPad Air 2. Is there a way to add them without having to use a des...

Newbie

I'm trying to add local files from my iPhone onto the Spotify app. I've seen how to do it but it seems to involve a desktop computer of some description. All I have is my iPhone 7 and iPad Air 2. Is ...

Maria_B

Moderator

461 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Music quality for premium family

Hi,I've subscrived a premium famiily's account and i can't set " max quality " for music streaming. It asks me to switch to premium account. Why?? Someone can help me?

Casual Listener

Hi, I've subscrived a premium famiily's account and i can't set " max quality " for music streaming. It asks me to switch to premium account. Why?? Someone can help me?

Dan883

Casual Listener

2698 Views

2 replies

0 likes

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Synced tracks dissapearing from playlist

Some local files I have synced to my playlist just dissapear. However this only affects some tracks, others from the same album/artist stay on the playlist. But it's always the same tracks that go away, If i unsync and re-sync it they appear again......

Music Fan

Some local files I have synced to my playlist just dissapear. However this only affects some tracks, others from the same album/artist stay on the playlist. But it's always the same tracks that go aw...

420 Views

0 replies

0 likes

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Superuser Contribution Cant sync songs to iphone

Hi, I have tried to sync music from my pc to my phone by creating a playist on my pc with the local files in it then opening it on my phone but when i open it on my phone none of the songs are there and the only thing there is a message telling me ho...

Casual Listener

Hi, I have tried to sync music from my pc to my phone by creating a playist on my pc with the local files in it then opening it on my phone but when i open it on my phone none of the songs are there ...

Maria_B

Moderator

402 Views

1 replies

0 likes

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  • 1 replies
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No queue list on ipad version

Hello. I don t understand why but I don t have any queue list button on my iPad version. I have just updated my version today on may 16th...can you please help me ? Thanks.

Newbie

Hello. I don t understand why but I don t have any queue list button on my iPad version. I have just updated my version today on may 16th... can you please help me ? Thanks.

399 Views

0 replies

1 likes

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  • 0 replies
  • 1 likes

Esto es una vergüenza ni soporte ni ayuda!!

No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidencias y por no contar que yo me dirijo en castellano,...

Casual Listener

No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidenc...

user-removed

Not applicable

528 Views

1 replies

4 likes

  • 528 Views
  • 1 replies
  • 4 likes

Solved!! iOS 10.2.1 downloaded songs not available offline

Hi,I am subscribed to Spotify premium but looks like I am not able to play downloaded songs offline on my iPhone running iOS 10.2.1. My subscription is up-to-date as I have set up autopay every month. I only have 2 other devices that currently have S...

Visitor

Hi, I am subscribed to Spotify premium but looks like I am not able to play downloaded songs offline on my iPhone running iOS 10.2.1. My subscription is up-to-date as I have set up autopay every mon...

dry_sockets

Newbie

584 Views

2 replies

0 likes

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Problems using my premium account on a new phone

Hello!I just got a new phone, my account was premium linked to my Facebook . Today that I download Spotify and try to open it it said error 404. I checked if using my hotmail with is the same as my Facebook would work and it did but it doesn't show t...

Newbie

Hello! I just got a new phone, my account was premium linked to my Facebook . Today that I download Spotify and try to open it it said error 404. I checked if using my hotmail with is the same as my...

314 Views

0 replies

0 likes

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Song plays fine until saved to playlist

Hi,I've just been listening to an album and saved a couple of the songs to my playlists (which also saved it to my device) but when I've gone to listen to them from my playlist the full tune isn't there. One only plays for 10 secs (just the intro), a...

Newbie

Hi, I've just been listening to an album and saved a couple of the songs to my playlists (which also saved it to my device) but when I've gone to listen to them from my playlist the full tune isn't ...

330 Views

0 replies

0 likes

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"Your Mixtape" (Dein Mixtape) doesn't work anymore

The function "your mixtape" (Dein Mixtape) gave several mixtapes in different styles. Since a few weeks this function doesn't work anymore.In the german version always appears "Ein Fehler ist aufgetreten. Nochmal versuchen!" (Error - try again).I alr...

Newbie

The function "your mixtape" (Dein Mixtape) gave several mixtapes in different styles. Since a few weeks this function doesn't work anymore. In the german version always appears "Ein Fehler ist auf...

Lodderknecht

Newbie

804 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Duerme...

Había una lista de Spotify llamada: Duerme...Y ahora la cambiaron pur una llamada: sueño profundo. Por lo tanto ya no tiene las mismas canciones.En la lista de "Duerme" había una canción que me gustaba pero no recuerdo el nombre.¿Alguna manera de ver...

Newbie

Había una lista de Spotify llamada: Duerme... Y ahora la cambiaron pur una llamada: sueño profundo. Por lo tanto ya no tiene las mismas canciones. En la lista de "Duerme" había una canción que me g...

345 Views

0 replies

0 likes

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Sortin by Artist name

Hey guys, so recently ive received an iphone and theres one thing from the android to iphone transition i dont like.Whenever i sort by ARTIST it always sorts by the artist (which is good!) BUT it mixes up the songs and plays them in random order by a...

Casual Listener

Hey guys, so recently ive received an iphone and theres one thing from the android to iphone transition i dont like. Whenever i sort by ARTIST it always sorts by the artist (which is good!) BUT it...

brossell

Casual Listener

462 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify app on iPhone can't connect through WIFI

Hi, I just noticed recently my Spotify app on iPhone 7 can't connect through WIFI.at login when WIFI is enabled I get: "Could not establish a connection to the Spotify service..."If I disable the WIFI it works fine. I play a song, re-enable the WIFI,...

Casual Listener

Hi,   I just noticed recently my Spotify app on iPhone 7 can't connect through WIFI. at login when WIFI is enabled I get: "Could not establish a connection to the Spotify service..." If I di...

5244574

Newbie

1350 Views

3 replies

0 likes

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  • 3 replies
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Songs being deleted?

I've been on Spotify premium for a year and a half and most of my playlists are added to as the time goes. But I've noticed that throughout listening, I can't find songs ANYWHERE after I'd just listened to them multiple times throughout the time bein...

Newbie

I've been on Spotify premium for a year and a half and most of my playlists are added to as the time goes. But I've noticed that throughout listening, I can't find songs ANYWHERE after I'd just liste...

460 Views

0 replies

0 likes

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Volume When Switching Devices

I have spotify at a higher volume on my computer than phone (since I adjust computer volume, and just keep the spotify desktop volume at 100%). When I switch to my phone, Spotify has started trying to keep the volume between my computer and phone the...

Casual Listener

I have spotify at a higher volume on my computer than phone (since I adjust computer volume, and just keep the spotify desktop volume at 100%). When I switch to my phone, Spotify has started trying t...

467 Views

0 replies

4 likes

  • 467 Views
  • 0 replies
  • 4 likes