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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47774 Views
  • 15 replies
  • 36 likes
  • 47774 Views
  • 15 replies
  • 36 likes

Pioneer radio

I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.

  • Newbie
  • I have a pioneer 6.1 touch screen and ever since I updated my iOS Spotify doesn't work on it.
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Offline Playlists won't load

iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas before I unsubscribe?

  • Newbie
  • iPhone 6 - anyone know why my offline playlists won't load past about 50 songs at a time - takes minutes to load next songs as I scroll the list and is making the app unusable. Anyone got any ideas b...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music not downloading

I use spotify premium on my iphone. After the recent software download my music was cutting out and scratchy in my car. So I uninstalled the Spotify app and reinstalled. Now my music is offline and will not download. Help!!! What can I do to get my m...

  • Visitor
  • I use spotify premium on my iphone.  After the recent software download my music was cutting out and scratchy in my car.  So I uninstalled the Spotify app and reinstalled.  Now my...
  • linlo
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Latest update 7.8.0 draining battery on iPhone 6 running iOS 10.2.1

I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off. I use Spotify every day and can normally only need to charge it if i've been running other apps as well...

  • Casual Listener
  • I updated to Spotify version 7.8.0 yesterday and now it is massively draining my battery life while running in the background with the screen off.  I use Spotify every day and can normally only ...
  • kocheck
  • Newbie
  • 1946 Views
  • 19 replies
  • 4 likes
  • 1946 Views
  • 19 replies
  • 4 likes

Solved!! Cannot go online via 4g on iphone 5s

I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app. It is starting to be a pain as on the road a lot a...

  • Regular
  • I am able to connect via wifi but when I use 4g it says I am offline and can't connect. I have gone through the troubleshooting and none of it has worked, I have also deleted and reinstalled the app....
  • martheaa_aa
  • Newbie
  • 1657 Views
  • 5 replies
  • 0 likes
  • 1657 Views
  • 5 replies
  • 0 likes

Automatic switch song

Brief description of the issue: During playlist playback the song will switch to random Thai songs that i have never listened to. It is very hard to reproduce as the song change is random.Steps to reproduce the issue:I listen to ANY playlist in my li...

  • Newbie
  • Brief description of the issue:  During playlist playback the song will switch to random Thai songs that i have never listened to.  It is very hard to reproduce as the song change is random...
  • Jacob
  • Community Legend
  • 780 Views
  • 1 replies
  • 0 likes
  • 780 Views
  • 1 replies
  • 0 likes

Fallo de plan familiar

Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium

  • Newbie
  • Estaba en un plan familiar, y un día abrí mi spoty y me aparece que no soy premium, y todos los demas del plan familiar si tienen premium
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Acount premium

Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.

  • Newbie
  • Please, I've already paid twice, and the deadline to activate my premium has already expired (5 days). what do I do? Besides everything I need my money back.
  • Jacob
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Premium Spotify User in Thailand

Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?

  • Newbie
  • Hi, I'm a premium Spotify user before moving to Thailand. But am unable to download it on my new iPhone. Can anyone help me please?
  • MattSuda
  • Spotify Star
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

spotify lässt sich nicht aus App Store herunterladen

Hallo zusammen,ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen?viele Grüße

  • Newbie
  • Hallo zusammen, ich habe lange auf dem iPad spotify genutzt. Jetzt ist das App-Symbol weg und ich kann es aus dem AppStore nicht neu herunterladen. Kann mir jemand helfen? viele Grüße 
  • 1070 Views
  • 0 replies
  • 3 likes
  • 1070 Views
  • 0 replies
  • 3 likes

New update flaw?

Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound familiar? Any solutions?

  • Casual Listener
  • Is anyone else having an issue with the latest update? For some reason since I updated, randomly it will play a song, start the next song and after 1-2 seconds skip it and go to the next song. Sound ...
  • Nhra1320fan
  • Casual Listener
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes

Installing Previous iPad Version. Jailbreak Needed?

I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for software companies, I don't see the old version coming ...

  • Gig Goer
  • I'm going to concede that the iPad group makes up the smallest chunk of the user base and that maintaining that app took more time than someone decided it was worth. That said, having worked for soft...
  • badrowbot
  • Gig Goer
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Not enough space in "Discover" section on iPad - scrolling glitches

The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of scrolling and due to the way the "panels" are, its easy ...

  • Roadie
  • The "Discover" section is really difficult to use on iPad. Please see attached video. The "viewable space" is very tiny and does not let you see enough things at one time. This leads to lots of ...
  • Hubo
  • Community Legend
  • 2011 Views
  • 15 replies
  • 0 likes
  • 2011 Views
  • 15 replies
  • 0 likes

Volume is going up and down when using iphone - uncontrollable, from zero to max... HORROR!

The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore!I use an Iphone, newest.I bought Sonos two years ago, that was great. Since than I have the impression with every update ...

  • Casual Listener
  • The volume is going up and down on itself - until maximum, which is an absolute desaster, I do not dare to turn on music anymore! I use an Iphone, newest. I bought Sonos two years ago, that was gre...
  • Hubo
  • Community Legend
  • 4760 Views
  • 5 replies
  • 0 likes
  • 4760 Views
  • 5 replies
  • 0 likes

Can't access home or browse on iOS app

For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libraryIve reset my phone, re installed Spotify, logged ...

  • Newbie
  • For the last couple of hours I've had trouble accessing the home, browse and search section of the Spotify app. It keeps coming up with 'an error occurred' , I'm only able to access songs in my libra...
  • Hubo
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Playlists won't sync between devices

Hi, This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not showing up on my phone. Everything was fine until one day i...

  • Newbie
  • Hi,   This is a really recent problem. I use Spotify on my laptop and on my phone and I usually edit playlist on my laptop. And I added some new songs to one of them, but the new songs are not...
  • floridakilos
  • Newbie
  • 606 Views
  • 2 replies
  • 0 likes
  • 606 Views
  • 2 replies
  • 0 likes

Ik kan niet inloggen als familielid

Hoi, Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verder, want ik kom op een inlogpagina waar ik niet weet wat te d...

  • Casual Listener
  • Hoi,   Ik heb vandaag een family abbo afgesloten en twee mensen toegevoegd. In de mail kan ik niet verder. Ik heb een code gekregen en druk dan op uitnodiging accepteren. Dan kom ik niet verde...
  • swingslike
  • Casual Listener
  • 23894 Views
  • 4 replies
  • 1 likes
  • 23894 Views
  • 4 replies
  • 1 likes

Solved!! Playlist Autoplay

My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. I have switched off iPad then on again, to no avail...

  • Casual Listener
  • My playlists automatically replay at the end, to my annoyance and against my wishes. This has arisen during the last week, after an update by Spotify. I have 'autoplay' switched off but to no avail. ...
  • alanjohn
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Solved!! LOGIN FAILED: You've already created an account with this email address

Brief description of the issue:I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject. Steps to reproduce the issue:First I did this:Opened APP and was asked to sign inThen I d...

  • Casual Listener
  • Brief description of the issue: I have a new iPad, which I restored from the cloud, and have attempted to open Spotify and get the LOGIN FAILED as in my subject.  Steps to reproduce the issu...
  • mb54
  • Newbie
  • 1508 Views
  • 5 replies
  • 0 likes
  • 1508 Views
  • 5 replies
  • 0 likes

Solved!! Can Spotify for iOS access local Apple Music files?

I've searched lots and haven't found a clear answer for this. I've read through https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/ which explains how to transfer music files from a desktop machine to the Spotify iOS app, bu...

  • Casual Listener
  • I've searched lots and haven't found a clear answer for this. I've read through   https://support.spotify.com/us/using_spotify/playlists/listen-to-local-files/   which explains how to t...
  • MattSuda
  • Spotify Star
  • 4661 Views
  • 3 replies
  • 0 likes
  • 4661 Views
  • 3 replies
  • 0 likes