Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Michaelman11

Regular

234557 Views

55 replies

13 likes

  • 234557 Views
  • 55 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

157613 Views

507 replies

108 likes

  • 157613 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108002 Views

19 replies

38 likes

  • 108002 Views
  • 19 replies
  • 38 likes

Spotify can't play offline

Hello, I'm a premium user but my spotify just won't play offline in my iPod, but it works fine at my Android phone. I already turned on the offline mode but I still can't play music from my iPod. Can somebody help me with this? Thank you

Newbie

Hello, I'm a premium user but my spotify just won't play offline in my iPod, but it works fine at my Android phone. I already turned on the offline mode but I still can't play music from my iPod. Can...

firefiey1

Gig Goer

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Spotify playing even if closed?

Every night I close my apps before I go to sleep. When I get up and put my phone and earbuds in my pocket, eventually the pause/play button on my earbuds gets pressed on accident and then for some reason music starts playing? I'll take my phone and m...

Casual Listener

Every night I close my apps before I go to sleep. When I get up and put my phone and earbuds in my pocket, eventually the pause/play button on my earbuds gets pressed on accident and then for some re...

howdthattaste

Regular

2300 Views

1 replies

0 likes

  • 2300 Views
  • 1 replies
  • 0 likes

Do I have to pay twice?

My bank info says that I have payed you guys for this month, but the account still says that I have to pay.. do I have to pay twice? And how do I get a costumer line to call to?And how does that student premium work?

Newbie

My bank info says that I have payed you guys for this month, but the account still says that I have to pay.. do I have to pay twice? And how do I get a costumer line to call to? And how does that st...

MattSuda

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Partify / Spotify Party Mode Cambio de dispositivo

Cambiare mi dsipositivo, que pasara con la musica que ya tengo descargada? la voy a perder? tengo un iphone 5s y lo cambiare por un 6s.Gracias.

Regular

Cambiare mi dsipositivo, que pasara con la musica que ya tengo descargada? la voy a perder? tengo un iphone 5s y lo cambiare por un 6s. Gracias. 

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

iphone offline

everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?

Newbie

everytime i try to use spotify while not connected to wifi it tells me that im offline and im unable to use it but im a premium user. can anyone tell me how to fix this?

Hubo

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

How to download

It's saying im needing wifi to download my playlist i never had to do that before. My first time having an iPhone so not to sure how to figure that out.

Newbie

It's saying im needing wifi to download my playlist i never had to do that before. My first time having an iPhone so not to sure how to figure that out.

Sabrina_qj

Music Fan

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

iPhone downloading EVERY song without download swipe....

My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are marked with the green arrow - the ones which I have...

Casual Listener

My phone can play EVERY song i have saved in offline mode while my desktop can't. Which means somehow my iphone is downloading every song I save to my library. When i got to "Albums", only a few are ...

JoeysPlimsoles

Newbie

726 Views

1 replies

1 likes

  • 726 Views
  • 1 replies
  • 1 likes

Car icon in 7.7.0

My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the same version. What gives?

Regular

My wife's iphone now shows a car icon. In the lower left corner that brings up a super useful big Button mode with voice over descriptions. But I don't have the icon in my app despite it being the sa...

scalv3rt

Roadie

3076 Views

15 replies

0 likes

  • 3076 Views
  • 15 replies
  • 0 likes

Songs that say there downloaded wont play when offline

Hello, If anyone could give me some poiners on my situation i would greatly appriciate it. When i download a song onto my phone from spotify parts of sertain songs will download. For example there was a song that i wanted downloaded on my phone calle...

Casual Listener

Hello,   If anyone could give me some poiners on my situation i would greatly appriciate it.   When i download a song onto my phone from spotify parts of sertain songs will downloa...

121100

Casual Listener

435 Views

2 replies

0 likes

  • 435 Views
  • 2 replies
  • 0 likes

Trying to download to saved songs.

Alright so I've been a premium member for a month now. Well I've been trying to download music on my Amazon kindle and IPad both but when I press the download button it just says waiting to download. Even though I have wifi turned on and I've made su...

Newbie

Alright so I've been a premium member for a month now. Well I've been trying to download music on my Amazon kindle and IPad both but when I press the download button it just says waiting to download....

ToolboxT

Roadie

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

7 day free trial

Hi I loged in for my first time and it don't let me try the 7 day free trial

Newbie

Hi I loged in for my first time and it don't let me try the 7 day free trial

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Local Files Not Syncing

I'm trying to sync local files from my computer onto my phone (iphone 6s). I've followed all the steps that I've seen in other posts and from the app itself, but nothing has changed. I am logged into the same wifi and I have clicked download on both ...

Casual Listener

I'm trying to sync local files from my computer onto my phone (iphone 6s).  I've followed all the steps that I've seen in other posts and from the app itself, but nothing has changed. I am logge...

klee1214

Roadie

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
  • 0 likes

Inbox gone on app

I can't find the inbox for sharing music with friends on the apple box. Help!I can no longer find it on the top right after clicking on my profile...

Newbie

I can't find the inbox for sharing music with friends on the apple box. Help! I can no longer find it on the top right after clicking on my profile...

newyearseves

Regular

2454 Views

1 replies

0 likes

  • 2454 Views
  • 1 replies
  • 0 likes

Playlists not showing up

My playlists on my iPhone are not showing up and I'm not sure why. Can someone help?

Newbie

My playlists on my iPhone are not showing up and I'm not sure why. Can someone help?

klee1214

Roadie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

My collaborative playlist won't show up my public playlists

Hi,I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public playlist they follow, but for some reason it doesn't...

Casual Listener

Hi, I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public...

user-removed

Not applicable

15752 Views

2 replies

11 likes

  • 15752 Views
  • 2 replies
  • 11 likes

Spotify keeps stopping on I pad

Hi Spotify keeps stopping saying I'm logged in elsewhere. Checked PC and I phone both not logged in. Any ideas?thanksbill

Casual Listener

Hi Spotify keeps stopping saying I'm logged in elsewhere. Checked PC and I phone both not logged in. Any ideas? thanks bill

Jacob

Community Legend

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Account

I'm being charged on my account and my subscription is free can we get a way to link my card to the account it being charged in?

Newbie

I'm being charged on my account and my subscription is free can we get a way to link my card to the account it being charged in?

Maxim

Spotify Star

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

IOS app via Chromecast doesn't work

Yesterday, I failed starting Spotify via Chromecast using the IOS app. Chromecast gets initiated, but the screen is just black. It seems as if the app never loads on Cromecast. I have tested as follows, all with this result:Iphone via Cromecast Video...

Newbie

Yesterday, I failed starting Spotify via Chromecast using the IOS app. Chromecast gets initiated, but the screen is just black. It seems as if the app never loads on Cromecast. I have tested as follo...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Charged through phone bill

I had a mix up on wanting to delete my current account and create a new one and can't remember exactly what I did, but I still came out with keeping my current account which I was fine with. Recently looking on my Phone bill I was charged £9.99 for S...

Newbie

I had a mix up on wanting to delete my current account and create a new one and can't remember exactly what I did, but I still came out with keeping my current account which I was fine with. Recently...

Bittencourt

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes