Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
142496 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hello everyone, Brief description of the issue:We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash. Steps to reproduce the issue:The step can be reproduced without code, just open safari and ...
Hello everyone, Brief description of the issue: We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash. Steps to r...
Regular
2411 Views
1 replies
0 likes
Defect in iOS app that means when try to buy premium (press button) nothing happens.If anyone knows someone at Spotify please ask them to test & fixIf you only test one Burton test this
Defect in iOS app that means when try to buy premium (press button) nothing happens. If anyone knows someone at Spotify please ask them to test & fix If you only test one Burton test this
Casual Listener
213 Views
1 replies
0 likes
I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..
I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..
Spotify Star
232 Views
1 replies
0 likes
I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data. Am I doing something incorrect?
I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data. Am I doing something incorrect?
Spotify Star
243 Views
1 replies
0 likes
I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having the 30 day trial however it won't let me proceed, a...
I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having ...
Spotify Star
267 Views
1 replies
0 likes
After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the Library, but it is downloading everything again. Sp...
After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the ...
Casual Listener
2185 Views
6 replies
0 likes
Sorry if this has been answered but I didn't see it. I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that. I went through and spent about 2 hours saving enough albums to really have a base c...
Sorry if this has been answered but I didn't see it. I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that. I went through a...
Regular
2980 Views
5 replies
0 likes
Hi all,If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone?I ask because my mobile and ipad have different mobile usage allowances.Can anyone help?
Hi all, If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone? I ask because my mobile and ipad ...
Community Legend
354 Views
1 replies
0 likes
Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...
Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5...
298 Views
0 replies
0 likes
Não consigo entrar na minha conta pelo iPhone 5S. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstala...
Não consigo entrar na minha conta pelo iPhone 5S. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse ...
Spotify Star
874 Views
1 replies
0 likes
The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck making a http request to validate the session. The pr...
The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck ma...
Newbie
28186 Views
8 replies
0 likes
I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am able to do. Yesterday, when I was downloading some t...
I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am a...
Casual Listener
602 Views
2 replies
0 likes
I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone
I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone
Community Legend
409 Views
1 replies
0 likes
I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??
I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??
Casual Listener
410 Views
3 replies
0 likes
When GPS is open the spotify app Don't ajust the screen.First i open GPS tomtomThen open Spotify and look like this:
When GPS is open the spotify app Don't ajust the screen. First i open GPS tomtom Then open Spotify and look like this:
314 Views
0 replies
0 likes
Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.
Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.
319 Views
0 replies
0 likes
I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offline mode" for then? I would love to have a big libr...
I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offl...
Casual Listener
2813 Views
5 replies
0 likes
I created an account and went premium on my Mac. I have logged out of the account on my Mac and have downloaded Spotify on my Iphone. I am now trying to LOGIN to my account on my Iphone but am getting a message saying "login failed""You've already cr...
I created an account and went premium on my Mac. I have logged out of the account on my Mac and have downloaded Spotify on my Iphone. I am now trying to LOGIN to my account on my Iph...
308 Views
0 replies
0 likes
Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!
Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!
Spotify Star
8920 Views
1 replies
0 likes
I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How do I fix this?
I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How d...
Newbie
2991 Views
6 replies
1 likes
