Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

142496 Views

503 replies

108 likes

  • 142496 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

99145 Views

19 replies

38 likes

  • 99145 Views
  • 19 replies
  • 38 likes

Url Schemes search (App link) not working

Hello everyone, Brief description of the issue:We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash. Steps to reproduce the issue:The step can be reproduced without code, just open safari and ...

Newbie

Hello everyone,   Brief description of the issue: We found an issue with Spotify when we want to open the app with url schemes in search mode, Spotify app crash.   Steps to r...

nferocious76

Regular

2411 Views

1 replies

0 likes

  • 2411 Views
  • 1 replies
  • 0 likes

When will premium buy button be fixed on iOS

Defect in iOS app that means when try to buy premium (press button) nothing happens.If anyone knows someone at Spotify please ask them to test & fixIf you only test one Burton test this

Casual Listener

Defect in iOS app that means when try to buy premium (press button) nothing happens. If anyone knows someone at Spotify please ask them to test & fix If you only test one Burton test this

Antonytm

Casual Listener

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Help!!! Subscribed to premium but still on free mode

I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..

Newbie

I subscribed this morning to spotify premium and received a text that i'm already registered but im still on free mode. I already tried to uninstall re-install, logout-login..

MattSuda

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

premium

I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data. Am I doing something incorrect?

Newbie

I have my cellular data on but have turned off cellular data for spotify app. I am trying to listen to an offline playlist but it is still using my cellular data.  Am I doing something incorrect?

MattSuda

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Recurring 30 day trial but I just want to buy!?

I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having the 30 day trial however it won't let me proceed, a...

Newbie

I recently had premium but I lost my bank card and forgot to update my new bank card details to PayPal, therefore my premium was cancelled. I am now just trying to buy back my premium without having ...

MattSuda

Spotify Star

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Spotify is downloading all the Music again

After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the Library, but it is downloading everything again. Sp...

Casual Listener

After a 2 months Interruption of Spotify Premium I was back and tried to listen offline to my old music again. But it didnt work. Spotify still knows what my favourites are as they are listed in the ...

Flxxx

Casual Listener

2185 Views

6 replies

0 likes

  • 2185 Views
  • 6 replies
  • 0 likes

Solved!! spotify syncing issue on ipod touch

Sorry if this has been answered but I didn't see it. I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that. I went through and spent about 2 hours saving enough albums to really have a base c...

Regular

Sorry if this has been answered but I didn't see it.   I'm using an old ipod touch, so I had to go in through the itunes and download the old spotify and am using that.   I went through a...

crazbound

Regular

2980 Views

5 replies

0 likes

  • 2980 Views
  • 5 replies
  • 0 likes

Usin spotify to control multiple devices-bandwidth usage

Hi all,If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone?I ask because my mobile and ipad have different mobile usage allowances.Can anyone help?

Newbie

Hi all, If I use spotify on my mobile to say control spotify on ipad, where does spotify consume its bandwidth while streaming music? The mobile or the iphone? I ask because my mobile and ipad ...

Jacob

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Distorted sound / control volume under iOS

Hi, I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5zOnoB8FdZudDcPX4O8WqF there's a very noticable distortion at 1:19...

Visitor

Hi,   I've got a problem regarding distortion on some tracks when I listen to them via headphones (Sony MDR-1000X in my case). For example, if I listen to https://open.spotify.com/track/5...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Não consigo acessar

Não consigo entrar na minha conta pelo iPhone 5S. Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse endereço de e-mail". Já tentei mudar a senha e desinstala...

Newbie

Não consigo entrar na minha conta pelo iPhone 5S.  Estou indo em "ENTRAR", coloco o login e a senha corretos, mas aparece a seguinte mensagem: "Falha ao entrar. Você já criou uma conta com esse ...

Bittencourt

Spotify Star

874 Views

1 replies

0 likes

  • 874 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps freezing on iOS

The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck making a http request to validate the session. The pr...

Casual Listener

The updated design looks great, but since the update it has become quite sluggish and unresponsive. Usually once the application has just started or reloaded it appears to hang, I think it's stuck ma...

andy_garay75

Newbie

28186 Views

8 replies

0 likes

  • 28186 Views
  • 8 replies
  • 0 likes

Solved!! Offline & Storage

I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am able to do. Yesterday, when I was downloading some t...

Casual Listener

I am a premium member but my technology skills are not. I have an Iphone 6 and have quite a few playlists that I have marked as "available offline" but I do not see what is the maximum on that I am a...

Spilly70

Casual Listener

602 Views

2 replies

0 likes

  • 602 Views
  • 2 replies
  • 0 likes

shuffle mode

I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone

Newbie

I can play any song I want on iPad but I can only play songs in shuffle mode on iPhone

Hubo

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Previous version

I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??

Casual Listener

I am using the ios 10.2.1 and I want to back to previous vesion of spotify.How can ı do that??

Gizembasar1996

Casual Listener

410 Views

3 replies

0 likes

  • 410 Views
  • 3 replies
  • 0 likes

When GPS is open.

When GPS is open the spotify app Don't ajust the screen.First i open GPS tomtomThen open Spotify and look like this:

Newbie

When GPS is open the spotify app Don't ajust the screen. First i open GPS tomtom Then open Spotify and look like this:

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Ads

Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.

Newbie

Hey people! Is there any solutions if my problem is that I have too much ads???? I don't know why, but every 3-4 songs there are like 4 ads of 30 seconds that starts and it's annoying af. Please help.

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Solved!! Spotify automatically saved albums on iphone when 'saved'

I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offline mode" for then? I would love to have a big libr...

Casual Listener

I start using Spotify (premium) today and spotify automatically downloads albums on iphone when 'saved' - it doesn't matter of the "offline mode" is off or on. why is that? And what good is the "offl...

meldoom

Casual Listener

2813 Views

5 replies

0 likes

  • 2813 Views
  • 5 replies
  • 0 likes

Trying to login but fails saying I already have an account

I created an account and went premium on my Mac. I have logged out of the account on my Mac and have downloaded Spotify on my Iphone. I am now trying to LOGIN to my account on my Iphone but am getting a message saying "login failed""You've already cr...

Newbie

I created an account and went premium on my Mac.  I have logged out of the account on my Mac and have downloaded Spotify on my Iphone.  I am now trying to LOGIN to my account on my Iph...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Como organizar musicas no spotify

Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!

Newbie

Baixo as músicas em ordem aleatória, mas gostaria de organizá-las. Como fazer ? Obrigado!

Bittencourt

Spotify Star

8920 Views

1 replies

0 likes

  • 8920 Views
  • 1 replies
  • 0 likes

Spotify mobile app timed out?

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How do I fix this?

Newbie

I am playing my mobile app on an newer Ipod touch and now it is stuck offline. It says that the mobile app has timed out? the wi-fie is connected but the app will only play my offline playlist. How d...

Janie67

Newbie

2991 Views

6 replies

1 likes

  • 2991 Views
  • 6 replies
  • 1 likes