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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48620 Views
  • 15 replies
  • 36 likes
  • 48620 Views
  • 15 replies
  • 36 likes

Error ao logar na conta

Estou tentando fazer login porém fica dando erro dizendo que "Você ja criou uma conta com esse endereço de email" sendo que faço o login com essa conta no site e no aplicativo volta a me apresentar essa mensagem.

  • Newbie
  • Estou tentando fazer login porém fica dando erro dizendo que "Você ja criou uma conta com esse endereço de email" sendo que faço o login com essa conta no site e no aplicativo volta a me apresentar e...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Running function does not work

Hello, the running function on my Iphone 4S does not work and it drives me crazy. I tried everything. I did an update, i logged out and i did a reinstallation. Nothing helped. Help will be appreciated.

  • Newbie
  • Hello, the running function on my Iphone 4S does not work and it drives me crazy. I tried everything. I did an update, i logged out and i did a reinstallation. Nothing helped. Help will be appreciate...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Songs I did not put in my queue

When I make a queue on my, and my boyfriends iphone spotify sometimes add songs conntected too the ones I've queued. So I might have queued 5 songs, and the first two plays as usual, and the suddenly a totally diffrent song comes. And if I just skip ...

  • Newbie
  • When I make a queue on my, and my boyfriends iphone spotify sometimes add songs conntected too the ones I've queued. So I might have queued 5 songs, and the first two plays as usual, and the suddenly...
  • ErikG
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Whats' on my screen

Hi,On my iphone, in my playlist, I see titles that are grayed out and others that are in clear white.Why is this?It seems I can not hear the greatd titles...Thanks for helping

  • Casual Listener
  • Hi, On my iphone, in my playlist, I see titles that are grayed out and others that are in clear white. Why is this? It seems I can not hear the greatd titles... Thanks for helping
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Can't download songs even though I'm premium

I have tried reinstalling and everything but I cannot download songs I go to setting and account and it says premium but it won't let me download it please help

  • Casual Listener
  • I have tried reinstalling and everything but I cannot download songs I go to setting and account and it says premium but it won't let me download it please help  
  • ErikG
  • Roadie
  • 19104 Views
  • 7 replies
  • 1 likes
  • 19104 Views
  • 7 replies
  • 1 likes

Solved!! Left channel quiet / muffled

The left channel on my iphone 6 plays quieter than the right channel by probably 50%. This is evident in all mediums, bluetooth in my car, headphones etc. I have uninstalled, rebooted and reinstalled the app. The IOS is up to date and has occurred in...

  • Casual Listener
  • The left channel on my iphone 6 plays quieter than the right channel by probably 50%. This is evident in all mediums, bluetooth in my car, headphones etc. I have uninstalled, rebooted and reinstalled...
  • stevenjw
  • Casual Listener
  • 26391 Views
  • 2 replies
  • 1 likes
  • 26391 Views
  • 2 replies
  • 1 likes

Songs Missing From Artist Tab

My saved/downloaded music is missing from the "Artist" tab on all devices, ie., iphone 6 and ipad with ios 10.2 and windows 10 laptop. It used to be that when I saved and downloaded music from an artist, it would be available under the "Artist" tab -...

  • Regular
  • My saved/downloaded music is missing from the "Artist" tab on all devices, ie., iphone 6 and ipad with ios 10.2 and windows 10 laptop. It used to be that when I saved and downloaded music from a...
  • Debbilou
  • Casual Listener
  • 1471 Views
  • 7 replies
  • 3 likes
  • 1471 Views
  • 7 replies
  • 3 likes

Solved!! My spotify app hijacked or remote controlled?

I was walking and had a pop up for a random device, so I declined, but it still took over my app playing junk I wouldn't ever listen to, so then I turned airplane mode on to stop it but it still kept changing what was playing no idea how it could do ...

  • Newbie
  • I was walking and had a pop up for a random device, so I declined, but it still took over my app playing junk I wouldn't ever listen to, so then I turned airplane mode on to stop it  b...
  • Hubo
  • Community Legend
  • 595 Views
  • 1 replies
  • 0 likes
  • controlled
    Hijacked
    remote
  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Can't login on my iPhone app

Won't let me login to the app. It said I've already created a account with my email. But I'm trying to login not create an account. I can login on the website just fine but not the app

  • Casual Listener
  • Won't let me login to the app. It said I've already created a account with my email. But I'm trying to login not create an account. I can login on the website just fine but not the app
  • XeeMe
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Playlist songs

I have around 40 songs on my playlist and once it plays all of my songs, it starts playing songs from similar artists like it would if you were listening to radio- thing is it's on just my playlist. I have found multiple ways to fix this but none of ...

  • Newbie
  • I have around 40 songs on my playlist and once it plays all of my songs, it starts playing songs from similar artists like it would if you were listening to radio- thing is it's on just my playlist. ...
  • Hubo
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files from PC Not Showing Up on Mobile

Alright. So I've been searching for an answer for this for a few weeks and I've only found problems with the songs appearing on a mobile device but being faded. My problem's different in that I've done all the steps (put local files into separate pla...

  • Newbie
  • Alright. So I've been searching for an answer for this for a few weeks and I've only found problems with the songs appearing on a mobile device but being faded. My problem's different in that I've do...
  • MonicaM_Bogota
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Interruption of music

Sometimes I'm listening to music with headphones and suddenly it closes spotify. Does anyone know what can I do?

  • Newbie
  • Sometimes I'm listening to music with headphones and suddenly it closes spotify. Does anyone know what can I do?
  • MonicaM_Bogota
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS Spotify

I am a very active user on Spotify and recently the more active I am the more chances I give Spotify a chance to force quit. Every time I am going through Spotify whether it be my songs or just playlists it always force quits. It's getting quite irri...

  • Newbie
  • I am a very active user on Spotify and recently the more active I am the more chances I give Spotify a chance to force quit. Every time I am going through Spotify whether it be my songs or just playl...
  • MonicaM_Bogota
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play right songs

This just started today and to be honest I never had this problem before. When ever I want to play a song it goes to suggested song but I can't go back to the song I want.

  • Newbie
  • This just started today and to be honest I never had this problem before. When ever I want to play a song it goes to suggested song but I can't go back to the song I want.
  • MonicaM_Bogota
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Deleting songs

How can i delete multiple songs in my library? Or how cani delete all saved songs in my library? Tia

  • Newbie
  • How can i delete multiple songs in my library? Or how cani delete all saved songs in my library? Tia
  • MartinStoichkov
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Issue with queue

Hi experts! I'm running Spotify 7.6.0.1136 on iPhone 6S with iOS 10.3 (public beta) and I've been experiencing an issue when adding songs to my playlist. The 'playing next' gets messy even with random mode disabled.Please see the attachments, the ord...

  • Casual Listener
  • Hi experts! I'm running Spotify 7.6.0.1136 on iPhone 6S with iOS 10.3 (public beta) and I've been experiencing an issue when adding songs to my playlist. The 'playing next' gets messy even with r...
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Suggested Songs Not Wanted - Please Help

On one of my playlists, (which has Bang Bang, Burlington Bertie and Heathens on) keeps playing suggested songs when I don't want it to! I've tried adding them to a different playlist, but when I add them to a different playlist, that playlist starts ...

  • Regular
  • On one of my playlists, (which has Bang Bang, Burlington Bertie and Heathens on) keeps playing suggested songs when I don't want it to! I've tried adding them to a different playlist, but when I add ...
  • ThePlayrHawk
  • Regular
  • 648 Views
  • 10 replies
  • 0 likes
  • 648 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can't connect to a different Facebook account

I've logged out of my Facebook account on my iPhone so that my girlfriend can log into hers in order to use Spotify with her account. Spotify keeps looking into my account when she selects log in with Facebook. I have removed all of my Facebook accou...

  • Newbie
  • I've logged out of my Facebook account on my iPhone so that my girlfriend can log into hers in order to use Spotify with her account. Spotify keeps looking into my account when she selects log in wit...
  • Julian
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Siri control issue

Hello, Since the latest releases of iOS, Apple has made possible to partially control third-party music apps with Siri.Here are some commands that are supposed to work : "Resume music" (when it's paused), "Next track", "Previous track"... I'm prefect...

  • Newbie
  • Hello,   Since the latest releases of iOS, Apple has made possible to partially control third-party music apps with Siri. Here are some commands that are supposed to work : "Resume music" (wh...
  • joewc440
  • Newbie
  • 7442 Views
  • 2 replies
  • 0 likes
  • 7442 Views
  • 2 replies
  • 0 likes