Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237495 Views

27 replies

5 likes

  • 237495 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

118713 Views

116 replies

13 likes

Other
  • 118713 Views
  • 116 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2696 Views

0 replies

0 likes

iOS
  • 2696 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305477 Views

62 replies

16 likes

  • 305477 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130816 Views

19 replies

38 likes

  • 130816 Views
  • 19 replies
  • 38 likes

Playlists 'waiting to download'

Ón both my iPad and iPhone, my songs which i have saved (made available for offline) just have a grey arrow next to them instead of green. I am a premium user and just wondering why my songs aren't available for offline use??

Newbie

Ón both my iPad and iPhone, my songs which i have saved (made available for offline) just have a grey arrow next to them instead of green. I am a premium user and just wondering why my songs aren't a...

Qjjonker

Newbie

7367 Views

5 replies

7 likes

  • 7367 Views
  • 5 replies
  • 7 likes

What the **bleep**!Need some help with delating artist from my library

Dear Everbody, i dont know where to start. But what kind of madness is it to get an answer to simple questions. I needed 10min to get to this sheet. I have to log in two times.What the **bleep**?? Ok simple question how can I delete artist from my li...

Newbie

Dear Everbody,   i dont know where to start. But what kind of madness is it to get an answer to simple questions. I needed 10min to get to this sheet. I have to log in two times.What the **ble...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
  • 0 likes

To everyone

Okay so when I filter my music in my playlist, I choose the "artist" filter and my music is shown in order. The only problem is that when I choose a song my "que" isn't playing my songs in order and I don't know how to fix it. I've tried deleting my ...

Casual Listener

Okay so when I filter my music in my playlist, I choose the "artist" filter and my music is shown in order. The only problem is that when I choose a song my "que" isn't playing my songs in order and ...

NGminder

Newbie

962 Views

5 replies

0 likes

  • 962 Views
  • 5 replies
  • 0 likes

Music won't play or download offline

My music won't play it just stays there at 00.00 time and it won't download offline either the offline symbol just stays grey

Regular

My music won't play it just stays there at 00.00 time and it won't download offline either the offline symbol just stays grey

Swanny

Community Legend

820 Views

4 replies

0 likes

  • 820 Views
  • 4 replies
  • 0 likes

Plan Familiar Spotify

Mi familia y yo llevamos algún tiempo usando el plan familiar de Spotify pero ahora me aparece que yo tengo la Cuenta Gratis y no la premium y a los demás les sigue apareciendo la premium... como puedo solucionar este problema?

Newbie

Mi familia y yo llevamos algún tiempo usando el plan familiar de Spotify pero ahora me aparece que yo tengo la Cuenta Gratis y no la premium y a los demás les sigue apareciendo la premium... como pue...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Solved!! Night Lovell

My Night Lovell songs went.. Why? When I try to play it is says "Song Unavailable". Help plss

Newbie

My Night Lovell songs went.. Why? When I try to play it is says "Song Unavailable". Help plss

knowxl3gend1

Casual Listener

5248 Views

15 replies

6 likes

  • 5248 Views
  • 15 replies
  • 6 likes

Why don't I get any notifications?

Hello guys,I use Spotify (1.045.186.g3b5036d6) on Mac (macOS Sierra Version 10.12.2) and I use Spotify (7.4.01643) on my iPhone (iOS 10.2.1) and I don't receive any notifications. Look at my settings: [1] my settings online[2]-[4] my settings in the ...

Regular

Hello guys, I use Spotify (1.045.186.g3b5036d6) on Mac (macOS Sierra Version 10.12.2) and I use Spotify (7.4.01643) on my iPhone (iOS 10.2.1) and I don't receive any notifications. Look at my settin...

KeinNamne

Regular

1178 Views

3 replies

1 likes

  • 1178 Views
  • 3 replies
  • 1 likes

Solved!! Press 'shuffle' to play a song but a completely different song plays

Hi I'm a free subscription user I have several playlists some with only one song. When I press 'shuffle' to hear a song, a completely different song plays, even when skipping the original song never comes up. I tried the Premium free trial and downlo...

Visitor

Hi I'm a free subscription user I have several playlists some with only one song. When I press 'shuffle' to hear a song, a completely different song plays, even when skipping the original song never ...

simo901r

Regular

1230 Views

1 replies

0 likes

  • 1230 Views
  • 1 replies
  • 0 likes

Solved!! Save songs without downloading

I got a new phone last week, and I can't figure out how to get the songs to download without hitting download. On my old phone, when I would hit save, the song would automatically download. I attached a picture from my old phone to show what I mean. ...

Casual Listener

I got a new phone last week, and I can't figure out how to get the songs to download without hitting download. On my old phone, when I would hit save, the song would automatically download. I attache...

DreamTryDoGood

Casual Listener

1800 Views

2 replies

0 likes

  • 1800 Views
  • 2 replies
  • 0 likes

Can't select songs in Playlist Folders

This has been an issue for the past couple of months or so. When selecting a playlist folder and then selecting 'all songs', it will always play the first song, no matter what other song you try to select. This is a minor, yet very annoying issue, as...

Newbie

This has been an issue for the past couple of months or so. When selecting a playlist folder and then selecting 'all songs', it will always play the first song, no matter what other song you try to s...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Please help!!!

My partners phone keeps coming up with this every time we try to add songs to queue.. we've signed out of everywhere but it still keeps popping up

Newbie

My partners phone keeps coming up with this every time we try to add songs to queue.. we've signed out of everywhere but it still keeps popping up

Hubo

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Downloaded music will not play without WiFi

I recently missed a payment for premium but I took care of it quickly and ever since, my downloaded music will not play without a WiFi connection. What is the issue? PLEASE HELP!! I NEED MY MUSIC.

Newbie

I recently missed a payment for premium but I took care of it quickly and ever since, my downloaded music will not play without a WiFi connection. What is the issue? PLEASE HELP!! I NEED MY MUSIC.&nb...

Hubo

Community Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Please help!

Hello, I have a question about an account of a family member, my mother downloaded Spotify through Apple Store, and paid through apples in payment system. It's almost as if she doesn't have a Spotify account but as if she has an "account" through App...

Newbie

Hello, I have a question about an account of a family member, my mother downloaded Spotify through Apple Store, and paid through apples in payment system. It's almost as if she doesn't have a Spotify...

Hubo

Community Legend

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Playlist Issues

I've noticed that when listening to a playlist on the iOS app, Spotify plays songs that aren't on the playlist; often, the songs aren't even by artists that are on the playlist! Does anyone know if this is intended, or is it a fault?

Visitor

I've noticed that when listening to a playlist on the iOS app, Spotify plays songs that aren't on the playlist; often, the songs aren't even by artists that are on the playlist! Does anyone know if t...

user-removed

Not applicable

1134 Views

3 replies

0 likes

  • 1134 Views
  • 3 replies
  • 0 likes

App Freezes

Has anyone had any problems on the IPhone 7 plus, I download the app and the icon is not responsive when clicking on it. I then close the app and then it will open however I click to type in my email and password and it's unresponsive again!!!!!! Whe...

Newbie

Has anyone had any problems on the IPhone 7 plus, I download the app and the icon is not responsive when clicking on it. I then close the app and then it will open however I click to type in my email...

Bittencourt

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

SPOTFY Plano Família

Gostaria de saber sobre o SPOTFY família...Minha sogra queria fazer um SPOTFY família e incluir a minha esposa (filha dela) e eu (genro), conduto, tem uma observação que o plano família só pode ser feito pra parentes que moram no mesmo endereço!Eu ac...

Visitor

Gostaria de saber sobre o SPOTFY família... Minha sogra queria fazer um SPOTFY família e incluir a minha esposa (filha dela) e eu (genro), conduto, tem uma observação que o plano família só pode ser...

Bittencourt

Spotify Star

1319 Views

3 replies

0 likes

  • 1319 Views
  • 3 replies
  • 0 likes

Album tracklist out of order using BMW Connected

Hello, I am having trouble with the album tracklist being out of order when connected to the BMW Connected app in my car. I have deleted and downloaded the latest version and don't have shuffle on. Thank you in advance.

Casual Listener

Hello,   I am having trouble with the album tracklist being out of order when connected to the BMW Connected app in my car.  I have deleted and downloaded the latest version and don't hav...

Siyfion

Visitor

910 Views

2 replies

1 likes

  • 910 Views
  • 2 replies
  • 1 likes

Track time and duration/time left disappears

Upgraded to 7.9.0.545 on 13/3 and since then, on the main playback screen, where it has the artwork/time left/duration/current time of the playing track, it seems to disappear after a few seconds of playback. I then have to exit that view (back to pl...

Casual Listener

Upgraded to 7.9.0.545 on 13/3 and since then, on the main playback screen, where it has the artwork/time left/duration/current time of the playing track, it seems to disappear after a few seconds of ...

sdmullen

Casual Listener

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Endless payment loop

I just created an account, tried to activate the free trial and it goes well at first. I put in my zip code and press continue, then I sign into PayPal, then I hit agree and continue and it takes me back to the zip code page. I've tried relogging, do...

Newbie

I just created an account, tried to activate the free trial and it goes well at first. I put in my zip code and press continue, then I sign into PayPal, then I hit agree and continue and it takes me ...

595 Views

0 replies

0 likes

  • 595 Views
  • 0 replies
  • 0 likes